I visited this location with my mother and father in law to help them upgrade their 8+ year old…read morephones. I know Verizon devices, plans, and pricing very well, but the employee who assisted us - Susie - made it even easier. We had a lot to do - I needed to add my in-laws to my family plan, we needed to upgrade their phones, we had to change their plans to something more modern - it was a lot, and Susie was extremely helpful and extremely patient through it all. I live out of state but Susie gave me the confidence that if my in-laws had to visit this store without my assistance, they would be in good hands. Thank you!

Susie was great. She was very patient with fixing my SIM card and very helpful with the process of…read moreit.

The customer service is very bad. The woman there didn't honor a previous contract made with an…read moreemployee who does not work there anymore. She was very rude and discourteous. She was not helpful and argumentative. She should change to a different job if she is not open to help customers.

Went in to pay my bill. The agent continued to try to force me into buying a new phone and when I…read moredeclined they were rude and dismissive. Didn't even get to pay my bill and I found out this place is not even a real verizon store . Go to the location off of I35 instead and save yourself a headache.

I am writing to formally escalate a deeply disappointing and misleading experience at a Verizon…read moreretail location in Mansfield, Texas. The situation involves clear misrepresentation by store staff, resulting in billing issues, an invalid trade-in offer, and significant inconvenience to my family. Our business representative, Jason Kelley, advised us that we would receive over $800 per phone in trade-in value and that adding a line would lower our monthly bill. He further stated that he had verified my son's phone from Total Wireless was compatible with Verizon and assured us it would be fully functional within 30 minutes of activation. Based on these assurances, we agreed to add the line and proceed. Before leaving the store, I specifically asked about the trade-in return process and shipping labels, and Jason Kelley confirmed we could return the devices to any Verizon store without additional documentation. Unfortunately, after several hours, my son's phone still did not work. We returned to the same Verizon store the following day, where employees were unable to activate the device normally. Ultimately, they activated service using a Verizon test phone and then placed the same SIM card into my son's phone. While this temporarily worked, my Verizon account now incorrectly identifies my phone as a Google Pixel, which it is not. On January 12, 2026, we attempted to complete the promised trade-in. Another Verizon representative, Remy, informed us that no trade-in had ever been initiated and that Jason Kelley had only processed an upgrade. Remy contacted customer service to correct the issue. While a trade-in was eventually started, it was under a new promotion, reducing our value to approximately $600 per phone, instead of the original $800+ we were promised. At that point, we also learned that my son's phone was not compatible with Verizon at all, which explains why it had to be activated through nonstandard means. This directly contradicts the explicit assurances made by Jason Kelley prior to the sale. Additionally, I later confirmed with the manager on duty that we were told--incorrectly--that we could return the phones to any store without needing anything further. This misinformation was reinforced by multiple staff members, indicating a broader failure in ethical sales practices at this location. I believe we were intentionally misled in order to secure a sale and add a line. These sales tactics are unethical, deceptive, and entirely inconsistent with the standards I expect from Verizon. This experience has caused unnecessary stress, wasted time, and financial uncertainty. I am requesting: Restoration of the original trade-in offer we were promised Correction of the incorrect device information on my account A formal review of the conduct and sales practices at the Mansfield, TX location I appreciate your attention to this matter and look forward to a resolution that reflects Verizon's commitment to integrity and customer trust.

"Great service and affordable price. I had broke my screen , brought it here and SHAWN fixed my…read morephone fast! Shawn is Superb! I'm so happy with the overall service. Thanks Shawn, I will be back AGAIN, AND AGAIN! Amazing

On our first visit to this store we were really impressed- after being an AT&T Customer for 25…read moreyears - we SO AGGRAVATED- and wanting to change to Verizon. Nate was VERY nice and very knowledgeable- and made the change over seamless- with us leaving leaving with our new Verizon phones and the ole AT&T Phones - with the understanding that we return the AT&T Phones for a credit within 30 days Yesterday we came to the store to return the ole phones to complete the transaction. We had our Service Animal, Bella, with us and was greeted by the store manager- I told him what we needed and he said no problem BUT your pet must leave I informed him this was a service animal and she was remaining with me and was NOT leaving We had several terse exchanges of words- no blows- and I informed him after really losing my cool that he could take the phones and stuff them- we would just go to another Verizon store- which we did- where we received GREAT service- nothing - ZERO being said about Bella- I have NEVER written a negative Yelp review - I always try to be positive and encouraging and point out good things about a business & the employees- It is unfortunate that you have an employee that is so out of line to insult an ole 78 yr old couple and order them to take their service animal out of the store- Bella- our 6# Yorkie feelings were gravely hurt since she did NOTHING wrong to be invited to leave the Verizon store Our treatment here was totally out of line- totally uncalled for; whatever guidelines are in place that would precipitate such behavior need to be corrected and the employer advised to instruct their employees that this ain't the way @ TO RUN A RAILROAD" or a Verizon Phone store Dale B

Great new location on camp Bowie. Much awaited spot finally…read morenow open for the Fort Worth community.

They have great products and service. I bought a Samsung…read morewatch and it is awesome . Tons of features and really helping me with my workouts. Tracking calories, nutrition and water consumption.

I'm appalled by the attitude, disrespect, and complete lack of help from this store. The store…read moremanager Drew Walton refused to assist me, dismissed my concerns, and then laughed about it with two employees, Arnesha and Darryl. After reading other reviews, it's clear this isn't new behavior. Instead of troubleshooting or processing the replacement, which the store is supposed to handle, he told me to call 611. When I called, the employees started arguing among themselves and still managed to place an order for the wrong phone within minutes, even though they kept insisting the store "doesn't do that." They were arguing back and forth about their Verizon experience on my phone. Not liking your job doesn't excuse treating customers this way. Unprofessional, unhelpful, and downright ghetto behavior. Go to any other Verizon store for service, and if you don't already have Verizon, don't even bother signing a contract with them.

Do not come here, this place is not a true Verizon store. This is a Victra offshoot. If you have…read moreissues here, you aren't able to just call Verizon and get it resolved. You will have to go back to a Victra store. The salesperson gave me an inflated value for the trade-in on my old phone that never made it onto my account. I also had to follow up with my old phone company later on because my number didn't properly port over to the new phone after he "helped" me. I had to follow up at a different Victra location closer to my house. The salesperson at that location had to have his trainer on speakerphone because it seemed like he was new and literally the only person in the store. Order online and do everything yourself (which you have to anyway), or go into an actual Verizon store. They shouldn't be allowed to have a Verizon logo or branding. This place is nuts.

They were in the middle of closing a sale, they convinced me to buy the phone, I said yes and then…read morethey refused to sell it to me and gave it to another customer. I came back the next day to speak with the manager and she was slow to try to help me. I got tired of waiting, left my number, and she never called back. She said she would. Verizon support sent me on a wild goose chase around town. I took time off work chasing phones that were NEVER available according to the general manager. It also feels like they are trying to scam me if I'm not paying attention. They were not disclosing accurate pricing despite my insistence that we talk about "total price" and "any additional or hidden fees". They incorrectly use the term "out the door price". So scummy. Verizon corporate doesn't seem to care because they are a third party retailer. I don't care about that. The store has a giant Verizon sign and the logo all over the place. How would I know that they're not actually Verizon if they're allowed to put the logo everywhere. I pay for 5 lines and will gladly be taking my business elsewhere if Verizon doesn't take care of this. They're allowing this third party to act in their name so they should bear some responsibility. Additionally their support sucks. I feel like they falsely advertised phones to me. Not even the ones that were first come first serve. They "guarantee they will hold the one just for me". That phone was never there. Never was according to the stores GM. Go buy from apple directly and get mint mobile. I bet you'll save time, money, and stress.

This review is for verizon customer services I called March 20th to cancel my sons Gizmo line and…read morethis chick had me on hold forever. She finally came back letting me know I would have service for a few more days and then it would disconnect. Today I got a new bill and had to call back and the new representative told me he sees the note but she never canceled the line. That silly thing left me on hold just so she could twiddle her thumbs or what? Take a coffee break? I am beyond irritated

Went to Verizon today because my phone was running hot and not holding a charge all to be told by…read morethe rep that he wasn't a tech and to file an issue claim. I went home and called Verizon and it took me 4 calls to get passed all the automated calls to a person. Although she was nice and also advised me to also file claim, insurance said no that I wasn't able to file a claim for a battery issue and referred me back to Verizon. With all the money I pay with 10 lines I still couldn't manage to get assistance. So here I still am wit's a phone I can't use, very very unhappy customer

This store added phone insurance and the One Up plan to my account after the sales person was…read morespecifically told TWICE that it was not wanted. Had to call ATT to get them removed. ATT made me wait 14 days to remove them as was in the 14 day "buyer's remorse" period. That is sneaky and fraudulent.

I've been into this store three times and I have always been providing with EXCELLENT service. This…read morepast Thursday 5/29/25 and today 6/1/25 I have been helped by the associate Demaurie and I am so thankful for his above and beyond service! He worked so hard to make sure my concerns with my mobile were fully addressed and he went above and beyond to make sure I was fully content with the solutions to my concerns. I highly recommend visiting the store for your needs.