This verizon is horrible at processing orders and products, the only thing stopping me from leaving…read morea 1 star is there customer service, which I should add is leagues about their technical support. This isn't my first time with this Verizon or maybe even my second, might've been my 3rd but all times i left unsatisfied, the first biggest issue was when I came to get a transfer pin and I spent 30 minutes up there trying to get it just to be told it was invalid. This time. they created an issue and made it worse by not having anyone communicate towards me via email or customer support bc i contacted them all the way through. I made 2 same day orders in a period of 4 days trying to order 2 different phones cases for the IPhone 16e, the first one I cancelled bc 2 days went by and they never processed the order so I assumed they were out of stock and I didn't feel like waiting any longer, keep in mind I called up there to make sure the order was processin. the 2nd order which I just picked up I had to contact customer service for the millionth time bc I've never had a store not process a order for pickup and they had to instruct me to go in person even though the store was not willing to process it for pickup and that annoyed me, what makes it worse is the idea that they had the case ready for pickup once I got there so they were just to lazy to go through the normal process. Nonetheless avoiding this Verizon at all cost at this point to many headaches for no reason, I see why they're rated the way they are now, i hope I never Have to conduct business with that store ever again.

The ratings are zero. The manager Lewis doesn't know what he's talking about. He's very rude and…read morenauseous. All the other representatives of Verizon don't know their hand from their back. Their cell phones are cheap. The customer is always is wrong because they don't know how to do their jobs properly. They wouldn't exchange our phones. We've been back four times in a row. Now they to go and get another provider. Because Verizon and the people they hire. Don't know how to work. They're a bunch of dumbasses. Yeah you heard me. Right. Verizon sucks. Employees suck.

I have been impressed with the work Jonathan has done and his diligence in working through our…read moreissues. He's very patient and listens to the customer. IT Manager Marco Company

From the owner: Business VoIP phone system =Cloud PBX = "Collaborative phone…read moreSystem" Fully hosted QB Virtualized apps with Cloud storage Google Apps Network design On-site/Cloud/Hybrid storage solutions

Avoid AT&T for business service. I have spent hours on the phone and in stores trying to fix an…read moreaccount access problem that AT&T's own employees could not resolve. Because I could never log in, I did not discover until later that I had been charged for an added phone line I never authorized, a tablet I never received, and Gateway equipment I had already returned because the reception was poor. Terrible customer service, no follow-through, and a very frustrating experience overall.

AT&T is awful. I had AT&T for several years, but in recent years, they could not keep my Internet…read moreworking. They would schedule a time for a tech to appear, then not show up. Most annoying, AT&T's so-called "Virtual Assistant" schedules stuff and dialogs with customers, but it's an outright liar. I waited for a tech one day during the 8 - 12 window Virtual Assistant gave me. Virtual Assistant kept texting me "we're late but we're on the way" for over FOUR HOURS. When it was obvious the tech did not show up, I texted "When are you coming?" Virtual Assistant answered, "We can help you with that." The next day, Virtual Assistant texted "Your repair is complete." I replied, "I don't believe you." Virtual Assistant replied (again) "We can help you with that." Total incompetence. I switched to Spectrum. After I terminated AT&T, they emailed me a "How did we do?" inquiry. I answered it, and a couple of weeks later I received the same inquiry. AT&T's downfall is its stupid automated communications. The nice thing about Spectrum is that they have live people there to answer the phone and their answers are helpful.

This place is a nightmare. There is clearly a leadership problem. It should not take 2 trips, 45…read moreminutes of waiting, and several calls to simply return equipment. There's just no excuse for it. I'm not sure if it's resourcing, poor workflows, or disengaged staff, but it shouldn't be this hard. We'd been customers of Charter for many years and were tired of paying the "loyalty tax" for subpar internet at premium pricing. Our experience with Charter was fine up to that point, but after the hassle of returning this equipment, I don't see us returning to Charter. What a disappointment.

Do not use Spectrum! They are just as crooked as the others. They over charged me for a year before…read morei Noticed all the separate charges. However, they were only willing to reimburse me for 60 days for the equipment that was never installed and billed for. When i had equipment malfunctions and needed tech support, I noticed my bill I was getting charged for a DVR. When i talked to the help desk on how to use it, we discovered I did not actually have it or the cable box needed to access a DVR.

Worst customer service I've experienced in a long time . Call with concerns and they couldn't care…read moreless if you're a customer or not . A cheap bill is not worth the headache . No wonder the ratings are so low !

Terrible wifi. Terrible customer service. No matter how I try contacting customer service, no one…read moreanswers, and no one gets back to me. I tried calling, leaving a voice mail, going to the website and leaving an email and requesting a call back. No matter the time. No one will get back to me. I've been having issues with my internet for weeks. It's very annoying that my internet will randomly go out and that it's slow a lot of the time.

I went in this Frisco location on Sunday 2/15/26 to see what plans Verizon was currently offering…read more I met with Willie White and he helped me and my family with the best plan for us. He is extremely knowledgeable,patient and very helpful! The rest of the staff was very nice to everyone they helped as well. Very nice experience!

AVOID this store. DO NOT WASTE YOUR TIME or MONEY. Worst…read moreexperience ever. The customer rep even decided not to attend me and walk away. They are only interested in sales, if you need help on any other topic, you are better off on a different location. My recommendation is to go to Best Buy. From the Store Manager to the other customer reps,, they all need to go back to business school and learn what truly customer service is all about.

Thomas and crew are very professional and a good value. Thomas sets realistic expectations and…read morecomes through. Very impressed with those work. Definitely hire again.

Meadows Tech surpassed my expectations. They installed an Ethernet extension in my attic. They were…read morequick, friendly and professional. Would recommend.