Waited 2 hours to simply drop off a device. Waited patiently only to be received with attitude. Representative on the phone was even nastier. Go to Verizon or AT&T but never spectrum. They definitely do not consider their customers' satisfaction. read more

Experienced 3 internet and cable outages in the past 5 days. Each outage lasted for hours. Customer service representatives are incompetent and unable to help with the simplest requests. read more

In and out. Made a reservation and was able to exchange my equipment. Staff was kind and service was great.

This company charges you way to much money for the way they treat their customers. I went into their office today to pay my bill....yes I went in to give them money and they still drop the ball. The self pay machine was broken so they asked me to wait in line. No problem. The guy working the floor told me it would be about a 5 minute wait and when I looked on the board I was second behind the next person up. But as I waited new appointments kept going before me on the board. I waited about 30 minutes before I said chuck it and got up and left. I understand appointments come first but damn your self serve machine was broken which is your companies fault. You could of broken protocol and at least gave me 2 minutes to pay my bill....I am sure the appointments would have never even noticed. I hate this company and I wish they had some competition because I would definitely try something new. Next thing I will be receiving emails about my bill not being paid...well *itches I tried to pay you but you didn't want the money. read more

My cable box no longer worked. I contacted Spectrum and was told to simply take to a local store for replacement. I walked in signed into their kiosk for servi e. Four employees were helping others so I waited. One hour passed and as I was about to leave another gentleman walked in with same problem as me. They ignored the screen of waiting customers and simply exchanged his old box. He didn't have an appointment, he just walked in. This place has TERRIBLE service. If it wasn't for basic T.V, I would just cancel service read more

This company will overcharge you & demand you to pay for service you don't have. I have 1 Apple TV, I'm being charged for 2. I don't have cable, but I'm being charged for that as well. I only have WiFi & I'm about to cancel that as well. Stay away from this company, they're crooks! read more

I was in dire need to obtain a new router in the rain. I was at my wits end coming in here as this store is awful. It is improperly staffed and unreasonably crowded none of these people would be in here if they were not desperately trying to address there cable and internet needs. Is set up is deplorable and needs reevaluation immediately. Training won't even help this store seems like every employee is using the buddy system for a single transaction. read more

Didn't have a replacement remote. But first they ask me what city I live in. Why does that matter? Didn't bother to inform me I could have a replacement shipped to me. Not worth the drive. read more

I went into the Inglewood Spectrum store (May 28th 2020 wed., on Century Blvd.) for an additional hd box, skinny black girl helped me. She was useless and stupid. She didn't give me a remote control, until l asked for one. I got home, found she gave me a phone ez kit instead of a kit for cable tv. She also DIDN'T add the hd box to my account! I had to spend over 20 min with customer service to have the box added to my account and activated! I didn't get her name but shes a very skinny black girl. read more

MaryLiz was great. Very professional and knowledgeable and pleasant! I will recommend this store to others. read more

Worst store EVER 2 people working and 25 people waiting Manager was no help at all didn't seem to care his store was packed and had 2 windows open I gave a star cus I had too but for me 0 read more

Hi , I don't want to criticize spectrum personnel, just the company . Spectrum claims on the tv advertising that doesn't have hidden fees , which is true, but it doesn't mention that every year the service will go up between $10 to $15 , I started with a promotional price of $44.99 , two years later I'm paying $74.99 . It also claims that there's no contract , a&tt has no contract. I'm very disappointed that spectrum is taking advantage of people , we need internet because we are working, taking classes and watching tv from home due to COVID 19. Internet is necessary but I had enough of spectrum !! read more

I had a great experience at this Spectrum today! It started with Jonathan. He greeted me at the door, by opening it (such a gentleman) and walked me through the check in process. He explained the wait would be around 30-45 minutes with a smile. Jose R. (Manager) walked around making sure all customers were checked-in and began to prioritize. Shortly after, Ernie came and said he would be assisting me as a new customer getting internet services. He was very nice and friendly. I showed him the online rate, I had pulled up on my mobile device. He had to get a managers approval. Jose F. (Another manager) came and honored the online promo. When I say these guys made my process so smooth and pleasant, I truly mean it! I really thank you guys for displaying top tier customer service. I definitely left a happy customer and glad I chose Spectrum for my internet services. They truly deserve some kind of incentive! read more

No sense of urgency here. I would never ever do business with spectrum beyond cable. As we wait here they ask if we would like to have cable. Hell no, who can wait in these lines read more

I signed up with my EBB benefit and it has now been 4 months and I still have not received my benefit towards my bill which should be $5. Instead I'm being charged an extra $50 dollars at $54.99 while I constantly receive emails about $20 a month services. Stop taking advantage of people in need of support. Shame on you. read more

I did not even want to give one star . The store is so crowded it's ridiculous. No social distancing. It shouldn't even be this many customers inside the store . They have you put your name on a list and seriously the line does not move . Today it's 3 employees and 2 of them are helping one customer. I mean really why is going on ? Worst customer service ever. Everything is combined here in one however someone should be helping phone and someone should be helping cable . Most people I see were returning stuff so where's that line just for returns . The store really needs help read more

Excellent service, friendly, masked , fast & efficient Went in for a much needed updated router From the time I walked in, to the time I left, was maybe 30 minutes read more

I recently switched to Spectrum mobile and I had a terrible experience when I went to the Inglewood store for assistance with my service on a SUNDAY. There was only ONE SINGLE person in the store helping approximately ten people that were waiting in line. This staff member claimed that there was no supervisor at the moment but there was another member taking his break. This store definitely needs to hire more staff members in order to offer a better service. read more

Take mor than an hour only for one thing and a lot people waiting and some of them not even working

I called customer service I was literally on the phone less than 10 minutes. I didn't have to pay anything down and I got a very good Internet and basic cable TV package. By the time my car was completed I had arrived at the spectrum store. Bianca was efficient and clear and friendly. I received my modem and cable box and was out the door in less than five minutes. And I still didn't have to pay anything. Talk about A smooth transition and connection. I was able to arrive home and connect the devices and use my Internet and watch cable TV. Awesome. read more

I canceled my home internet after years for some personal reason. The cancellation happened on 04/29/2020, but the billing circle for next billing cycle happened on 04/27/2020. I requested for refund. They said as the charge for new billing cycle happens, we never refund the money, even for two days!!!!??? read more

Very friendly staff and clean space. Kemo, who was the staff member helping me, was very kind and helpful!

Bianca was the representative that assisted me last night with an upgrade. She is super reasonable, informative and personable. A little goes a long way and she displayed that effortlessly. A true professional, Bianca is amazing!! read more

Spectrum's internet service is terrible. The network keeps dropping. When the neighbors have their service worked it disconnects my service. I have had to call more 5 or 6 times to get the service back running. When I have to schedule a technician to come out they take 7-9 days to come out. In the meantime I am without service. I do not recommend them as a provider. read more

I had the worst service with spectrum. I order service after one hr of trying get it going them I called spectrum they couldn't get a brand new box going therefore my wait time for service would be dec 2 ... This is why I will stay with my fire stick for free .... i don't know if I should have paid a 5th grader for the service. who wants to order service just to have it work 2-3 weeks later.... NOT ME read more