Customer service is ridiculous. They kept me on the phone for 43 minutes just to try to get me to buy more of their services when I just got on the call to disconnect all of my services! Now I am already turned off by their business practices...bye Spectrum! read more

this place is absolute trash. I came to return some equipment and I was here over an hour and a half. I want nothing else to do with Spectrum or this place. read more

DONT TRY. Spectrum is a greedy service provider. Call to cancel internet service 1st day of billing cycle, but they do not waive, then charge full month of not using service. Internet is not reliable. Charge almost 1.5 times other ISP. Want to leave feedback in home page? Forget it. It's a fake button. Worst ISP. read more

Spectrum was unable to get three different phones to work in the apartment where I was living. There were frequent down times in contrast to their advertisements. Lastly it is extremely problematic when the sound does not match the picture on programs through on demand. In short the service is way below par and I would never recommend Spectrum to other potential customers. read more

This place sucks! Better not plan anything. You will wait forever. I have a hr waiting. I guess there's no organization here. Everyone's wants to sell service. That's the focus. There's 80%crowd people just picking up or exchanging equipment. I have 1hr waiting. Just to pick up my upgraded modem. Really a hr. But the system is joined with ppl buying services. Literally two ppl flipped for waiting the same amount I waited just to exhachage modem/ Cable box. read more

This company is definitely not honest when I asked how much after the promo expired I was lied to but what can I do nothing it's the only provider available in my area read more

So bummed that I didn't read these first or spend a little more time contemplating the change rather than believing the LIES and hype about great rates and paying off your current phones. Instead, what I got was the joy of being told I had to pay off the phones myself then I'd be reimbursed, only if I could provide the perfect receipt from T-Mobile. T-Mobile says neither AT&T nor Verizon requires this, and they certainly don't require you prepay off the phone before providing the prepaid visa in which you pay if off yourself. But I digress.... then when transferring the service, I was informed that actually I can't do that either as I have to wait until a phone, I don't need arrives along with a sim card, and then maybe just maybe I can then TRY to activate this phone service I AM ALREADY REGRETTING BEFORE IT EVEN STARTS. GOD KNOWS WHEN AND IF I WILL EVER SEE THE MONEY I SPENT BUYING MY PHONES....THANKS FOR THE LIES AND SCAMS SPECTRUM...BRAVO on a UTTERLY CORRUPT MARKETING SCHEME! read more

Fraud... they authorized someone to open an account in my name with my card then wouldn't let me close it cause I wasn't the account holder. after reporting it to the fcc they claimed they closed it and told me drop off equipment to fed ex and I did and after calling 35 times spending hours on the phone daily trying to get it closed which they claimed they did they send the equipment back and then claim my account is still open so when they transfer me to Chanan today he claimed he couldn't c it and then transfers me to so mine who never answer on hold for over a hr.. so when they charged me 80$ I will be suing for fraudulent activity and all my calls are recorded so for all the employees who put me thru hell just know you will be held accountable the moment you charge my card for your negligence and fraud. read more

So i recently got a iPhone and had to send my iPhone back but it didn't go as planned.I couldn't get my phone to work properly and screw my order.I couldn't get a new phone right away because my my is mess up now and told me i cancel my upgrade plan. So now that my phone screw things up for my upgrade i can't return my phone in a timely manner.So i was responsible for paying all the damages that i didn't cause and left me to figure it out with no help at all. read more

Had to get their new box and it sucks my channels freezes all the time only had the box for two months and they have came out at least three times and I'm still having the same issues and they had the nerve to go up on the prices March 1st and I'm still going through the same thing I pray every day they go out of business read more

Called spectrum to see how I can save money. THE customer service tech advised up to buy Rokus for the TVs and return the boxes to our local store and save the rental fees. We buy rokus, removes tvs from walls and install everything to them. I make an appointment to the local spectrum store to be told, "you can't return them because we won't accept them. You will need to update your plan snd pay more for everything". I have been a spectrum client since it was time-warner and they did everything possible to not honor my previous contract. Spectrum told me my services would be more expensive to return the boxes​ than keeping them and paying $40 rental fees for the boxes ($12 per box plus taxes) I spent 2 hours in the store and 3 hours on the phone with multiple people and everyone told me something different. I cancelled my plans and will be going elsewhere. I called Coworkers/family to ask about their experiences with spectrum and they have similar stories. Save your money and shop elsewhere read more

Ok so I saw a lot of the reviews and I noticed most was on the actually Spectrum service vs the location. So this is on the location mainly. 1st the store is inside the Crenshaw Mall. It's all the way in the back of the 1st floor by the food court to the right corner. I came in around 11am and it definitely was packed. There was about 6 works all actively working. One helping people check in and two walking around updating people on their spot in line and trouble shooting their needs before they get to the window. I heard some people had appointments which might help with the wait. I didn't have one I walked in. I was number 16 in line and jumped to number 7 in 10 minutes so the line went quickly. Store was clean and the AC was on blast lol. They have a kiosk to pay your bill w card if you only come for that but 9/10 it's a good 30 minutes to be seen and complete your transaction. That's definitely expecting when you come to a service center of any kind. Didn't have a bad experience all employees were kind and helpful nobody hanging out or poor language like I saw in other reviews. I think expectations play a huge part. Think of it as the DMW lol but for me not a bad experience at all. Augustin helped me and even upsold me on the phone service might go back and talk to him more about it. read more

Spectrum - Television Service Providers Near Me - Los Angeles, California

JOSTIN was such a great help. He provided a solution to all tge probles i had when u lost my phone a felt so much value as a custumer. He show me the different devicies spectrum has in mobile cable and internet. Great customer service. read more

Very impressed. I've had a bad taste in my mouth from my other dealings with spectrum. These guys were knowledgeable, willing to help & listen to complaints and eager to try to remedy them. They were polite too. I was looking to buy a phone and made a few comments & gripes about previous dealings and instead of just raising eyebrows & moving along with the sale, they called a manager and they both worked together and took a lot of time out to look into my concerns and see what they could do to help. Very impressed. Thanks guys! One of the guys name was Omar. Oh also, they gave suggestions when I had other concerns about delivery of my new phone, when I expressed those concerns to two other stores earlier that day, they didn't offer any help or suggestions. Very happy I ended up buying from these guys! read more

Manuel was an outstanding helper toward me. You should hire more people like him. He was very helpful and meeting my needs. Thank you so much. read more

Spectrum is awful. They raised my bill to almost $300 a month. I called to cancel because my husband passed and I no longer needed such a big package. NO ONE at Spectrum told me that I would have to pay for the FULL month of service after I cancelled. I called on 4/15 to cancel. Service was to be disconnected on the 22nd. Which is 6 days after the cycle rolls over. I assumed I would pay for those 5-6 days and be done with them. But NO! They said that was their policy that I was responsible for the whole month and told me I should've known that, it states it in my bill. Even tho I told a supervisor that my husband always took care of the bills and I hadn't seen a bill because it was paperless. He was very very rude and had no compassion for the fact that my husband was deceased and this stupid rip off of a policy was never explained to me. I will never ever use them again nor will I recommend spectrum to anyone. If I could give zero stars, I would! read more

Spectrum is bad service! Machine can't pay cash! Waste my time! I waiting long for the customer. Awful spectrum.

spectrum should be more transparent about their proration policy. be mindful that even if you close your account, you'll still be accounted for the following months full service. they also won't take you out of autopay when you request it. i had to cancel my service with them TWICE before they completed the order and neither of those time was it made clear i would still owe the followings months service (even tho it was disconnected and no longer being used). on top of all of this, their prices are insane and they offer no discounts for customers who have been with them for over 10 years. i will never use this service again. read more

By far the worse cellular company I've ever had. They double charge you one month and then "refund" you the next. I've had two months where they took out two payments of $158 and then take 5 days to refund with no cares that they double charged. They make you pay before your billing cycle even ends. When you call in to speak with a representative, they all tell you something different. The bills they give you are gibberish. Showing refunds and late payments inaccurately. I would recommend a burner pay as you go cell phone company before spectrum. Not to mention the service itself is limited. When in Chicago I had zero bars because they are not located there. Avoid at all costs!! I would give zero stars if allowed. read more

Spectrum is by far one of the worst communications and internet providers I have ever seen, I absolutely hate everything there is about Spectrum. Spectrum very unreliable, sketchy, unresponsive and unreasonably expensive.Please save your time,and money . read more

I have been with them for many many years. They uncharged me and when I called, they said promotion expired. Instead of fixing the issue, this lying lady sales rep went and charged my card for mobile when you swore on her mother that it was free. She and spectrum are liars. Next is BBB, where I will add her name in my complaint. My advice, go elsewhere. They are rude, liars, and don't listen or care. read more

Price hikes and not wanting to keep customers by offering new deals to continue service

Our internet bill was $90 per month and we switched to Verizon Home Internet. After waiting for about an 1 and 20 mins, we got to talk to a representative named Anthony. He was very rude and kept asking for information on how we use the internet. In addition, he kept offering new deals after we repeatedly told him we were not interested at all. Finally fed up, we talked to his supervisor Henry and still offered deals but not as aggressive. Their customer service is garbage in addition to the insane monthly charge. Verizon monthly charge is only $45 per month with the first month free with the condition that we are Verizon wireless customers as well(cell phone). Furthermore, they said even if we cancelled 10 days into the billing cycle, they would still charge the full amount for the month (full $90 instead of $30 for the 10 days we used). Finally, we own our own modem, but they were claiming it was theirs and that we need to ship it back to them or receive additional charges. I am surprised they haven't gone out of business. read more

Sales reps are huge liers they told me that I can go to the spectrum store in Montclair and pick up the new iPhone if they have it and if they didn't it could get shipped to me when I got there they said they couldn't and didn't have it so that trip was over a hour to get an answer never happened of why they lied to me then they said it can be like over a month so that I can get the phone shipped to me seriously there was traffic and everything read more

Absolutely terrible. We have been having wifi issues for a week and it was recommended we get a wifi extender. I requested through our provider Spectrum as we need today for work calls etc. They submitted an order for in-store pickup which they then confirmed via email. I drove all the way to the store and was told they are out of stock. And they have no phone in the store for you to check back to see when in stock! You have no choice but to drive all over town for hours to try and find a store that has it in stock. Unbelievable! read more

Terrible service, sub-par equipment, service visits a joke. They raise rates without notice, and then don't offer any customer discounts when requested. They don't prorate service ending with the date that you discontinue service. You will get charged the full month after requesting service disconnection. And their customer service by telephone is horrible. Don't get sucked into signing up with Spectrum for Phone/Television/Internet from all of their advertising, you will eventually regret it. And they make it very difficult to discontinue their service by telephone or other methods. read more

Spectrum offered Paramount plus but could never get it activated. Horrible service with lots of costs. Customer service horrible.

The only thing reliable about spectrum is the internet quality is reliably bad. Can never get phones to connect regularly and get signal, streaming video is awful quality, etc. read more

Horrible. An outrage that lasted 18 hours--no notifications--when one reaches out to customer service, after the fact, one is offered $2.35. Need to find someone better not so useless. read more

Worst customer service , not to say signal sucks is bad an they don't extend periods to pay phone u can't pay it they disconnect it right away, keep away from this provider I been with them 2 years an no extensions wow wouldn't recommend this company as ur provider an monthly bill is so expensive to read more

Worst internet ever. Period. Internet constantly out . Never able to resolve issue. Not able to depend on consistent internet.

I went into spectrum to pay internet bill they charged me for tv and land line service which I never had or authorized the land line voice had my cell phone number which was T-Mobile,,I had to pay the whole bill for land line and tv, I went into spectrum to pay internet bill they charged me for tv and land line service which I never had or authorized the land line voice had my cell phone number which was T-Mobile,,I had to pay the whole bill for land line and tv, they didn't even try to accommodate me but was told that they couldn't do anything about it but delete for next month biling didn't even try to accommodate me but was told that they couldn't do anything about it but delete for next month biling read more

Better service and more employees cause their is 10 cashier boxes and only 3 are serving and their was 25 people waiting on the list

About a year or more ago called to cancel tv subscription since subscribing when they took over decades ago. Never really received any perks or discounts for that period but with a number of price increases. Sent me to "retention" customer service and threw me more programming at less cost. Since then prices creeped back up nearing not such a good deal again read more

They kept increasing the price of the service every few months in $5, $10. When I called them, they said it was an increase everyone had but I asked 10 different people that use spectrum, including people living on the same building and nobody got the increase. To complete the package, now that I closed my account, I had to travel and wasn't able to return the equipment right away so they charged me $59 for not returning it. Spectrum never again! read more

Horrible experience. There were only two ppl at the desk doing nothing. The store was full of people, the two employees were standing at the counter not doing anything! All i wanted to do was return some damn equipment. I followed the procedures and signed in and waited my turn, they took way too long to the point where i just walked out. Waiting for a long time just to turn in some equipment is insane. read more

This is the worst store ever. First of all the address is wrong when you call Spectrum and get the address.. You have to use Google. It is not a nice small either. I can't believe this is the only Spectrum store to get a phone from. Second of all they said they had the Samsung A10e phone in stock. But when I went there they said they don't have it and tried to upsell me to the A20 with no discount. Basically Spectrum stinks. They promise me the phone would arrive today Friday that I ordered on a phone order. Tomorrow is my son's birthday and I wanted to get him his phone. Then I got an email that says it will arrive on Monday after his birthday and after he already left to his mom's house. Spectrum lied about that. Previous they lied to me about my Samsung Note 10 plus also that it would arrive on a Friday when in fact it arrived on the following Tuesday. Then their plans stink too. $14.50 for 1 gig of data. Then their next plan up is $45 for unlimited. They have nothing in between read more

Their internet service is good, their customer service is terrible. If you disconnect, make sure it is at end of month billing cycle and before your first year is up. Otherwise you will have to pay oncreased amount per month, have to pay for full month and have no recourse when contacting them. Their customer service defends their business practices since tgey are in writing on the bill, as if it is a good business practice. read more

A most UNPLEASANT encounter with a Tech who used GROSS PROFANITY in our home in which Spectrum has FAILED to resolve the issue to satisfaction. A young tech named "Michael" come to our home a few months ago in response to slow internet ( later I found Spectrum has a reported issue of throttling even though they deny it https://vpninsights.com/internet-throttling/bypass-spectrum-throttling/). He came in with an overbearing attitude and demanded who was the last tech who was here and what did they do? I responded I did not know and he could easily retrieve the records from his home office. He then continued in an overbearing manner asking questions I could not answer. Then his insults continued with we have "old equipment" and other demeaning statements. I eventually simply told him to just do his job and he responded by saying "Fuck You". At that point my wife, hearing him, put him out of the house. I contacted his manager who apologized but did nothing further except stating "we are handling it" and Spectrum immediately sent another team who professionally researched the issue. Still sporadic and slow internet. After about a month I contacted Spectrum HQ and expressed my complete dissatisfaction with progress and the emotional distress this young tech caused in our home. HQ offered me a settlement. Of TWENTY DOLLARS. I informed them this was wholly inadequate for the unwarranted distress their tech caused. I want reasonable resolution of this gross injustice and stress caused by this PROFANITY-SPEWING tech who was young enough to be one of my sons and called for his firing. Spectrum's overall cavalier response with only superficial apologies is wholly UNACCEPTABLE. read more

Thought I'd have a long wait and not-so-great service based on some of these reviews, but I just had my best experience at a Spectrum store yet. Only one person ahead of me in line and he was done in 3 minutes. I needed to set up service and get a technician to install coaxial cable in a new location in the place we're moving into. Felix was super helpful and super friendly, and got my appointment set up and service paid for quickly. Hopefully the appointment goes well next week, but my in-store experience was surprisingly excellent. read more