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    Updated 1 month ago

    Services - Spectrum

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    Name and address of main company.
    Les G.

    this was a difficult review for me to write because it is negative. I signed on with spectrum 2 years ago for the "magnificent deal" and "great service". After the magnificent deal wore off, the rates increased...which is what I was expecting. But then they increased every couple of months...with no system or connection improvements. I will tell you that they are average at best. My internet speeds were below what I was paying for. In a positive note, Spectrum notifies you when they will be working on the lines, which is nice, but is also an expectation of mine for average service. They also choose later evenings to work on their lines, when the majority of people are asleep. But to try to contact them is a horrendous experience. I tried for the past several months to get a straight answer as to why my bill kept increasing. Over and over I was told that's just the way it is...that's what things cost nowadays. Spectrum charges me twice of what they charged me a year ago. So the last time I called, I went through the cancelation series of their automated phone line. No help yet again. So I interviewed other internet service providers and selected a different company. Today I called Spectrum to cancel my service. I was connected with a super pushy sales-type person who told me she was waiting for my account to come up to disconnect service. While doing so, she asked personal questions and also questions about who I had chosen. Instead of answering, I just kept asking her to please disconnect my service. I informed her several times that if Spectrum had been willing to work with me months ago, I would've stayed. Intimidation might work with some people, but it makes me want to stay away from it. This is horrible customer service. If you came stay away from the spectrum help center and their "customer service", the company is OK. In order to disconnect, I have to pay an additional month of service. But if you need assistance or help or service of any kind, you will be extremely disappointed. The only reason I am being generous with offering a one-star is because of the averageness of the internet connection.

    Waiting an hour to return a box that they keep sending me to attempt to falsely charge me for.
    Shan G.

    DESTINY VELAZQUEZ was recommended to me before I moved to the area as my Spectrum representative. Big mistake. My equipment was not at my apartment the day of my move in - despite ordering it 3 weeks prior. I spent over an hour of my move in day going to get the equipment and waiting in line for her mistake - as she advised me to do. Now, I have been sent multiple boxes in the mail and they keep getting sent to me after I send them back. I have called, texted, and emailed Destiny with no response. After I signed up under her, she went completely MIA. I visited this store and was greeted with a hostile demeanor by a representative with glasses, and was advised to wait for a turn since I didn't have an appointment. I waited for nearly an hour before calling it quits. Not sure about others, but when you work 60-70 hour weeks, you don't have time to wait around to take care of someone else's mistakes. There is no number to call for customer service. I have been completely stuck. I highly do not recommended spectrum and am looking to switch to AT&T. You will never be able to reach out to anyone, Wi-Fi will be spotty, they will attempt to send & charge you for random boxes, your equipment will not be there on your move in date, and your rep will ghost you.

    Store clean and nice looking.
    Thomas O.

    The Spectrum Phone Rep at Riverview was the best customer service I ever received from a phone store. Lamar is the best customer service Representative ever!!

    Useless associates goofing off instead of helping people.

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    Page 2 of 2

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    Michael took his time and helped my brother and explained everything and helped him so much.

    Mentioned in 2 reviews

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    Verizon Fios

    Verizon Fios

    (8 reviews)

    So disappointed as I was really looking forward to moving my service to Frontier/ Verizon Fios…read more However this was not to be. My original install was scheduled for July 5th. When no equipment or installers arrived, I spent an hour and a half on the telephone trying to sort it out. The four people I spoke with all apologized and couldn't understand why or how it had been canceled. An email arrived advising that I was to do a self install, although no equipment has ever been sent and it would be impossible for me to install FIOS! Another install was scheduled and assurances made that the installers would in fact come the following week July 10, and the equipment would be there prior to that date. When no equipment arrived and they did not show for a 2nd time today, I called in to cancel. 6 different people all politely apologized to me and tried to assure me that they would come on a third scheduled appointment on the 12th! Seriously? Imagine my surprise when I received a bill today from Frontier for services started on July 5 ( original scheduled install date) Dennis in the retention department finally was able to cancel my order, cancel my account, and request credit removing all charges. Yet it will be 7-10 days for approval, he tells me not to pay this account, and there shouldn't be a problem. I have an order confirmation # and it won't be a surprise to me if I have to follow up on this also. I have no confidence in Frontier after so many blunders and wasted time. My service was never even started, but they are billing me for it. Each time I have had to call in, it take several people and about an hour and a half transferring you between departments. Do you have time for this? I would hope this organization takes a real look at their lack of communication between departments and becomes more proactive than apologetic.

    Be prepared to be available all day and then stood up without notice. This happened to me more than…read moretwice without warning or call back from the company. Then you will have to call them back and wait 30 minutes then explain to the rep only to be transferred to support with a grand total of 2 hrs on the phone. As if it wasn't frustrating enough to be stood up!! 1 star only because the fios service.

    Myakka Technology

    Myakka Technology

    (4 reviews)

    They are reliable and john is understanding, good people. I was having money issues for few months…read morein a row. He worked with me and gave me extensions to make payments without cutting service one time. I highly recommend them.

    Well I don't generally leave reviews but Myakka Communications has provided such an excellent and…read moreconsistent service that it would be a waste not to support their business. They do charge a higher fee than the corporate companies as they are smaller locally owned and operated. However their customer care, service, and internet connection are near untouchable by any other company I have had to use as a provider. Because of this they are easily worth every penny they charge and then some. Whenever there is an issue regardless of whose side it's on they act fast, professional, and friendly. Because they are locally owned they make it their priority to help their customers in a way that actually makes you want to do business with them. The best part is they provide Fiber Optic connection to an area that for the longest time had to rely on satellite for connection. I know they are consistently working on expanding their Fiber Optic Service throughout their area. for all those who don't have it yet. I highly recommend switching to their service. When I first moved into my home it took me a while to find their business. but when I did finally find and reach out to them I had Fiber Optic hooked up within 2 weeks and could not be happier. This is why I love to support our local companies and if you are able to use their service I highly recommend doing so!

    Spectrum - isps - Updated June 2026

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