SPECTRUM IS THE WORST CABLE COMPANY! Always have problems and never resolved. Avoid if possible.

I have had my WiFi with Spectrum for years since it took over from Time Warner. I had considered switching my cellphone service to Spectrum, only to realize that Spectrum has terrible customer support that only got worse overtime. For instance, why require your ss number for this no contract cellphone service that can be cancelled anytime, when the customer provides a major bank cc? The store customer rep makes no sense when saying it's to make sure the customer will continue paying. I retorted spectrum can charge the cc or stop service at any time, but I am not giving my ss (even doctors no longer require your ss). My house WiFi was recently out for 3 days, and Spectrum refused to schedule a technician until I did multiple trouble shooting for two days, none of which worked. Even after I went to this Santa Monica spectrum store, the desk rep said she could not schedule service for me, and I had to call another number. Then she said if my modem is not working, she can give me another modem, which is free of charge, and I can try to hook it up. She printed instructions for me, but her printer was out of ink. So I called the number she gave me and the technician again try to make me troubleshoot again. I explained all the attempts all over again, and begged him to please schedule a tech to come help. This guy pitied me and finally agreed. The technician came today and was abrupt and almost rude. He told me to walk away. After 15 min, he called me in, and said the modem (which is mine) works fine, but the router which he said is also mine needs to be replaced. Spectrum now charges $5 a month for the router. However, the Spectrum router only works with a Spectrum modem. He then calls to check how much to charge for both while I am trying to catch up as he explains, and he gets impatient repeating because he has been with Spectrum 25 years. Billing tells him I would be charged $15 total per month for both router and modem. I was so stressed that I forgot to say that the Spectrum store had given me the router free of charge, so why am I being charged? Then the technician hooks up the internet and I check my cell, my iPad but momentarily forgot my computer pw under all this pressure, and the tech mocked me. He said he had to go. Soon after he left, I was able to log onto my computer but had trouble hooking up the internet. I ran out to his van, and he said he already checked out that he completed my work, and he is not working for free. I hope he gets another job or retires soon. Meanwhile I will check out Frontier as it is moving into our neighborhood. Even if the pricing is similar, I am done with spectrum nastiness and complete absence of customer service. read more

Everyone was super sweet/friendly and very professional. Got my problem fixed very quickly. Came at 950a to wait in line (social distanced) and before the 10a open time! There were ~5/6 people already there before me. They had three kiosks open and it was efficient! They put my name on the board and I waited for about 10 mins before they called me. Very fast in and out. The store is so nicely renovated and designed. Tip: come early. There is free 90 min lot parking right around the corner on 4th street! Thank you! read more

Spectrum is probably the worst company in terms of customer service I've ever encountered. This particular location is weird because it's located at the Third St Promenade area so there isn't much parking and it's very inconvenient. I went there to return some equipment, and the place smelled horrible. I don't know what the smell was, but when I asked the employee what it was she said she didn't smell it! I'm glad I was in and out quickly and didn't really have to talk to anyone besides that! read more

If there ever was a love-hate relationship, this is it. Being laid off, I needed to reevaluate my expenses. My CPA suggested I think in terms of needs vs. wants. Well, guess what? Since I cannot remember the last time I turned on the TV (I watch everything online) TWC suddenly became a "I want no more of $135/month payments." Being that I still needed to be connected to the internet, (otherwise how else am I going to Yelp) I called & spoke with the TWC rep, ahem, for awhile. We discussed how my bill could be reduced. Round and round we went. I repeatedly said "there must be another way, I just want the internet." Finally she put me on hold and came back on the line. She found a current offer of $45/month for channels 2-99 & turbospeed internet. What a drastic reduction. If there is anything I regret in life, it is those past payments to TWC, money down the drain. If I could donate my cable service of channels 2-99 to some needy person, I would. I do not even use it and the cable will sit there unconnected to the TV, which will go unused. She advised me to return my DVR to the TWC store in person ASAP. I did & then I remembered why I disliked TWC even more. Out in front are parking meters. Whose bright money making scheme was that? I think they have swindled us enough. The rebel in me found FREE PARKING, around the corner, on Stanford, literally 20 feet away. Looked at the signs, I believe it said NO PARKING ON SUNDAY. TWC is only open at that location M-SAT anyway. As I walked inside to return the DVR, there was only 1 other person ahead of me. As I handed the customer service rep the DVR, she informed me "you are lucky to have gotten that $45 deal. Usually they do not allow people to switch their contracts." It can be done, this time my persistence paid off. 1 star for all the hassle, the time, the energy, the patience it took to deal with TWC. read more

I received above and beyond service today at this store.. I arrived with a difficult situation involving 20 + accounts and Adrian provided amazing service.. he really went the extra mile and spent the time with me.. he was very professional and helpful!! read more

worst service in the world, takes few calls 1/2 hour each to cancel internet service double the price of Frontier, which is also 5 times faster download. a total rip off , impossible to cancel they continue to bill you and make you hear a long message that they can match other price after you cancel, not when you ask. avoid this co at any price I took TV choice 15 station they gave me stations they choose not the one I ve ordered item must be done over the phone solely so plan for 2/2 call and a drop at the end read more

Advised by Spectrum rep to drop off equipment 5 days prior to end of billing cycle to avoid being billed for another month. Returned equipment at UPS store as advised and still billed the next month. Spectrum states they cannot know the date equipment was returned and therefore cannot cancel bill. read more

This is the year for saving money so I went to the Spectrum store on Saturday, 1/7/2023 to have my iPhone switched to Spectrum from Verizon. I was seen right away by Laurence and he was very helpful and knowledgable. There were quite a few steps involved so I'm glad I went in person vs trying to figure out how to do this on my own. A fellow customer expressed his frustration about his current waiting time and Laurence was professional in his response. Customer service is hard, especially if pay isn't great so have some patience and don't take it out on the employees. There was one other person working there but she was new and there were quite a few people in the store so I imagine stress levels can get high. I've went to this store one other time during the work week at lunch and it was much less busy so if possible try to reserve your appointments during the week. There's a lot of bad reviews for Spectrum but I've always had great service and been able to reach someone on the phone relatively quickly. I've noticed no difference in speed/access/etc with Spectrum mobile. I'm glad there's a brick and mortar store I can visit! read more

Slow af, worse than the dmv. Avoid at all costs . Probably got covid waiting in there for an hour

WOW!!!! read horrendous reviews about this Spectrum store and all the others, but needed to set up an account for my husband's new cell. Went on a Saturday for my 2:00 appointment, expecting to wait forever. Walked in and Joaquin said "May I help you?" He was magnificent: professional, knowledgeable, friendly, and got it all done so smoothly. It was, surprisingly, quite a pleasure. So maybe I was just lucky that day (even found street parking!!!!). Joaquin made it all possible. Many thanks to him. read more

$70 for INTERNET ONLY???? Really? Talk about Monopolizing the market and the WIFI SUCKS!! Its 2018, and the Wifi reminds me of 1998 dial up modems. I called today to see why my WIFI Only is over $68! They said they can lower it $3! Thanks Spectrum.. you are horrible! WIFI = HORRIBLE CUSTOMER SERVICE = HORRIBLE PRICE POINT = HORRIBLE Everyone is ditching the crappy cable so they are scamming us all on Internet read more

It's like health safety theater. While they limit the number of people in store (good!), once you get in after waiting 30+ minutes in line outside, you still have to wait in the store for 30+ minutes (bad). Why not just sign people in outside and only let them in when they're ready to be served? read more

UPDATE ** 2 DAYS LATER** SHould have known it wasn't that easy. After double-checking in store that my account was paid, up-to-date, and taken care of in store when I returned my equipment, I somehow ended up with an additional random charge three days later. Now having to fight with them over why I was told one thing in the store Super nice in store, but clearly not necessarily giving the right info. To be fair, cable always seems to be a mess no matter what company it is, and it's always confusing, and this experience is no different. --- SO much less stressful than I expected. Keep in mind, TWC is now Spectrum. Review is for this office ONLY, not for spectrum as a cable company. Employees are polite and make an effort to be pleasant and helpful. I was here at 3ish on a Friday and waited less than 2 minutes for my turn to return equipment. I got a receipt and asked a few questions, and was on my way. Office was clean and parking was easy (metered mostly). read more

I was lied to by a vendor that they use for Time Warner/Spectrum sales 1) I was quoted a price by a sales vendor that included taxes and fees. When I received my first bill it was not the amount I was given. It was at least $10.00 more than was quested ( this occurred more than a year ago and I didn't save the communication because Spectrum didn't acknowledge the discrepancy so I wrote it off). 2) 10 months later,I receive my monthly bill that was $30.00 more than my usual bill. I called and I was told that the promotional price has expired and that the amount was the the monthly cost. Again I was lied to be the sales vendor. I am very familiar with promotional plans and I vividly recall asking the vendor if the quoted price was a promotion and I was told it was not. With that said I called Spectrum Customer Service ready to cancel service but they were willing to negotiate. After being on places on hold so that the rep can speak to their superior, I was told that they were willing to give me the same rate as I was paying for that last 10 months. I agreed to continue service. Now I am noticing several channels that I had access to before are now blocked. This is not the first time that I have been ripped off by this apparent reputable company. I'd rather pay more money for services by a honest company than a company that lies to their customers. read more

Horrible horrible customer service. The associates are beyond rude to their customers!!! So happy I am simply returning equipment. I was here on a work errand and use Spectrum for my home service, but will most definitely be looking into switching to a company that knows how to treat its customers! Stay away!!! read more

Absolutely the most corrupt company I've ever had the displeasure working with. Spectrum is the only internet company I can use at my apartment so I have been forced to use this overpriced company for the last 4 years. 3 months ago they added on a premium TV service to my internet service without my knowledge or permission. Unfortunately I was on autopay so it took me 3 months to notice the change in price I was paying (I should've been more aware I am dealing with a scam company and should have been checking my statement monthly). I went to the spectrum store and they saw nothing that indicated I added the "Select TV" package to my account including no confirmation emails to me, no notes in their system that I upgraded, nothing. The only thing they could find was that it was added on a specific date using the spectrum tv app which i don't own. They agreed that this tv package was mistakenly added onto my account and I should contact the fraud/billing department. I called the number they gave me and basically the billing department said they could cancel the service but couldn't refund the money I've already paid. They also can't change my current bill amount even though they admitted it was mistakenly added to my account. Basically, they added on a bogus tv service, admitted it was a mistake, then said too bad we won't refund you. If you're forced to use spectrum, my advise to you is to turn off autopay and get ready to be screwed over anyways. read more

A personable fellow named Josh convinced my husband that it would be worth trying Spectrum as our internet/television provider. It would be cheaper and easy to test whether the strength was better than Verizon without having installers in the house. After Josh left, we received an e mail from Spectrum disclosing that our monthly fee would be higher than quoted, and that the monthly fee would increase enormously after one year. We immediately started to cancel this process and after over an hour on hold with Spectrum, we were told that the order was cancelled and that the equipment would not be shipped. Later that day we received a phone call from another Spectrum representative at the end of which we were told again that the order was cancelled and the equipment would not be shipped. Nonetheless, on Saturday we received an e mail from Spectrum saying that our equipment would be delivered by Fed Ex. on Tuesday, March 24th. Disgruntled, we thought we would just meet the Fed Ex delivery, explain everything, and refuse the delivery. Spectrum outwitted us. Last night, Sunday, March 22nd, I found four large sodden boxes on the doorstep, sitting in the rain. These were the Spectrum (no fuss, no muss, no bother) installation package. What a bunch of snake oil salesman! I would stay far, far away. read more

Of all the businesses I come across at any given time, Spectrum is by far the worst. If you have any other chose for cable and internet, take it. Anything but Spectrum. Their customer service is the worst I have ever come across and their business practices are shady at best. read more

I needed to drop off equipment. I don't know the area so I circled the block twice to find parking. Since it is the time of Covid, the line was spaced along the sidewalk and I couldn't predict how long I would wait. The line moved quickly, staff was efficient about calling in the next person, I didn't have to explain anything, and I had a complete receipt three minutes after stepping inside. I couldn't be more satisfied. read more

Posting not about one store location, but the overall service of Spectrum Cable. I changed over from direct tv to Spectrum in March. For some reason Spectrum installed old, outdated equipment that was extremely slow, remotes that barley worked, no whole home recording. Every room had different content. This was the absolute worst experience I've ever had with any cable service. Last week it took me four hours to cancel the service. Had to talk to FIVE different people, who would transfer me to the next person, I would be on hold for another 40 minutes. Got Direct tv back and couldn't be happier! DON'T GET SPECTRUM!! read more

This company is SO GREEDY!!!!! They want $70.00 a month just for internet service! Apparently I had special promotion for one year only and then the price DOUBLED!! I cancelled my service & I will take my business elsewhere. They are just like the rest of GREEDY CORPORATE AMERICA!!!!! Taking the hard earned money of everyday people, the CEO of this company made 98.5 MILLION DOLLARS in 2016. F U SPECTRUM!!!!! read more

0 stars. Comically horrible. DO NOT GO HERE IF YOU DON'T HAVE TO. DROP OFF AT UPS. Employees were unbelievably rude. Me: "Hi, do we need to wait in line for a dropoff?" "Um, YES sir, get in line like everybody else." Oookay. Stood in line 10 minutes, it didn't move a single person. Called UPS they all take drop offs. 0.8 miles and ten happy minutes later I was done! Thanks UPS! Seriously have no idea how you can hire such unhappy people to represent your company?! Seems like such an easy thing to fix! read more

I have been to this Specrtum twice in the last year. Each time I paid for an hour parking and was never able to speak to anyone because my name was never called. I understand that I might have had better luck with an appointment but still??? An hour and no communication. My name went fron 2nd to 5th in the line list in an hour. The worst part was that there was no urgency on the employees part. Only one person helping for the longest time. Many employees going in and out of back. Frustrating. All I wanted to do was exghange a router. read more

Phoned Spectrum customer service to make an appt. to swap out my Cable DVR box for the "new Model". Spectrum Phone Rep could not contact store by phone or text to see if the new model was in stock. Drove to the store. New Model wasn't in stock. In store Rep could not tell me any of the new features either. But.. she did tell me that I could call Spectrum back, and they could deliver the New Model within 2 days, no change. read more

Time Warner/ Spectrum.....maybe they had to re-configure their whole company because everyone hates the cable company. Good reason, they lie, and cheat the public everyday of our hard earned money to give us sub-par customer service, and doesn't deliver on what they promised. One day, there will be a cable company that cares, and will do something about making service primary. These people need help... Gave it one star only because I had to give one... read more

Let's just preface this with the fact that I'm not the kind of person motivated enough to write reviews but using Spectrum for your internet is like dealing with a terrible, greedy landlord, let's call him Steve, who owns essentially every single house in the city. Spectrum is bad on multiple levels but here are three issues I especially cannot stand. 1. Increasing rates after 1 year of service. Just as Steve raises the rent after we settle in, making us choose between the hassle of moving or paying a higher rent, Spectrum does the same thing. I used to pay $44 for internet and now I am paying $65. I have not been given a notice about this but it's probably in the fine print somewhere. To be fair, other service providers do this too but come on, it's 2019. Internet service is essentially a necessary commodity, can we just drop this price discrimination already? 2. Steve always answers calls whenever there are problems with our rental property but never does anything about it. Replace Steve with spectrum, rental property with service and you have another unfortunate truth. You can always get a representative on the line but never a solution. But why would Steve and Spectrum need to improve customer service when they own everything? 3. Oh the spam mail. If in 2019 we have clickbait Spectrum has mastered the art of mailbait. I must clarify - they send spam PAPER MAIL in 2019. It's always something about wanting you to add or upgrade their TV service. Whoever is responsible for the marketing department must be so old they've never heard of Hulu or Netflix but what should I have expected if they're using paper mail to spam instead of email! I do have to give credit though. As hard as I have tried to learn to identify what is legit Spectrum mail vs. spam they keep changing it up creatively and getting me. Lines like "IMPORTANT ACCOUNT UPDATES" and "IMPORTANT ACCOUNT CARD INSIDE. DO NOT BEND" really make you think they have something important for you. Alas, after months of this waste of paper I have finally learned to throw any Spectrum mail away without opening the envelope. It's just not worth the time, energy, or effort. How about you use all the money wasted on sending this spam mail that accomplishes nothing to stop price gouging people and solve issue #1? I sincerely hope that with the advancement of technology Spectrum becomes obsolete and I believe most of us here will have a toast when it inevitably goes out of business. read more

Had problems with my internet connection for the past few days and Patrick did a great job in assisting my with grounding the equipment. Walked me through the way to fix it step by step and made sure to double check the connection following fixing the problem. 4 star because I was bummed about the connection but Patrick definitely deserves a 5. We need more Patrick's! read more

Such a waste! My internet price INCREASED during covid without any upgrades or anything. When I do the speed test, I show 9.71 mbps for $79 month, thats like dial up! At&t is much more reliable and their customer service always offer solutions and NOT excuses. Go w At&t! aarrgh! read more

Who the hell located a customer service office in the tourist area of Santa Monica? Hardly easy to get in and out of and to park at. Aren't they so cool, so hipster! Do they honestly think people are going to pick up some cable service (or a cell phone, they hope) between dinner and a movie??? Poor Spectrum can't seem to get anything right. They can't resolve anything but the most basic issues, they don't install properly, many of their Public Wi-Fi Hotspots connect with no Internet (so save yourself the frustration and don't activate on it), and they charge too much. WAY TOO MUCH. But I know they need the money to pay for fancy retail locations, and to pay for their overpriced Dodgers TV rights deal. Buh bye. read more

I'm sorry to say that I really want to give Spectrum a half star. It's a long story involving 3 opportunities for customer service and/or redemption... Ending sadly in cutting service off at the end of the 30-day money back period - and only receiving $60 of $191 installation/first month bill. I am only 50, but it made me long for the good old days when customers were treated like human beings not account numbers. God bless them. I hope they can keep their company afloat. read more

Terrible customer service. Impossible to reach. Takes 3 weeks to get service call Said would credit fir no service never did Had two calls before working then they brought oks used dirty cable box. When called first new one said they don't provide new. Spoke to a supervisor Matt who had Teri Ke attitude. Asked to speak to his supervisor and he refused read more

Avoid this company. Do not trust the ad Do not get fool by the flyers and letters they send to your house. Do not order spectrum or time warner. They don't honour the ad. I will attach a picture of the flyer for your info . make sure you trash it and do not call them. They deceive customers and they don't give you the special deal. Customer service department is in Philippine ... they don't have a clue about the special advertisement. After an hour of wasting my time they transfer me to customer service in South America , the manager couldn't help me there either, she didn't know about the special promotion either. I am stuck with the bill $143.00 first bill - $250 second bill - We got spectrum cable August 2nd - The bill comes from Time Warner so I believe they are the same company. They are not honest and they device people with false advertisement. Avoid these companies. They should get zero star not even 1 star read more

Spectrum - Television Service Providers Near Me - Santa Monica, California

Horrible service center. I have been trying to replace my old modem and twice I went there and I was told their systems are down. No direct store number.. poor customer support. read more

I thought it was going to be a difficult process, but Mek at the service center and everyone I talked to on the phone were super friendly and made activating my Internet and paying so easy. They didn't give me a sales pitch, I got a free Ethernet cable, I was able to set up the whole thing myself despite being a newb... And there was free, easy street parking around the corner. Just a tip, it's around the corner from Bondi Harvest, one of my favorite cafes for a latte or meal, so reward yourself after you deal with your responsibilities read more

I had no idea Spectrum moved from Nebraska Avenue and are by the 3rd Street Promenade. I have no idea why they would move, the Nebraska store is a much better location and has plenty of metered parking. That I know of, the SM location doesn't have a private lot for parking, so you must in one of the parking structures close by. Thankfully was able to get parking right away, but I still had to load my 3 boxes onto my metal cart and roll it down the alley and into the office. I got in line, then was asked by an employee if I had checked in, but I had no idea I had to do such a thing. I went to go put my name in the computer and thank God another customer named harry helped me out. The whole new process was very annoying, or very helpful at all. I was not happy, and I hope I don't have to ever visit Spectrum again. read more

Do not come here. I came to return a router I was sent by accident. The rep completely messed up my account and I'm currently on hour 8 of talking to Spectrum to get it fixed. I still don't have internet back. How is this possible? Train your people right. read more

Horrible service. It took me numerous attempts, long wait times and a dropped call when I finally got a live person. I just hope my service got cancelled properly read more

They were terrific in the beginning and right now they just like the other guys they all crooks they charge you for stuff you didn't do I said all my equipment back to the spectrum store they still send me a bill be careful with them I don't trust them that Krouk read more

Time warner used to be great. I just feel it's not the same anymore. The cable boxes are just a piece of junk. The boxes are ugly too, not easy to work with. The service sometimes is good, sometimes not really. read more