The worst company in the history of mankind. Getting past due allowances and harrassment for months, yet all of our checks paid to them cleared the bank by the due dates. Then, when they research the issue, they need proof that we paid from the bank. Then, when they find out the it is their problem, they will not say it is their fault and will not apologize. They would only say that they corrected the problem, and would not say it is their fault. They are PATHETIC. read more

I have been a customer with charter for over a year now and they tried to raise my internet price $20 a month just because I'm not eligible for the promotional rate. Even though I got a letter in the mail saying that "other companies make big promises and lure you in with introductory prices. Spectrum is different." When I asked the people in the store they just said "you don't qualify for the promotional rate" Charter would rather have a new customer than a loyal repeat customer. read more

Stone age DVR gear, duplicitous price structure, Examples: Hundreds of clicks on the remote and countless frustrating hours to set up recordings for the week ahead. Recordings often end a few minutes BEFORE the recorded program finished. Charter technician quote," Yeah, these boxes suck and we tell them(their bosses) every week at the service meetings...but they don't care. Just tell 'em (us, the customers) that there is a really cool box with all the features coming out real soon." I've been hearing that for over two years! I'm "out of contract" now...and GONE! The internet service is fast and as reliable as any, but the TV/DVR boxes are Light years behind the satellite based competition. read more

I have been without internet or cable for 3 weeks. It took 5 days to get someone out here who was able to ascertain the wires were corroded and needed to be replaced. They contacted the construction crew who made an appointment soonest availability a week later and they no showed. Week three after 3 hours of phone calls spent mostly on hold at my end following up trying to get through to customer service. Today my appointment finally.... sorry the wires are corroded and need to be replaced. Yes I am aware as was the first technician", we need to get the apartment management approval to reroute " Well she was here for the first appointment and is out of town right now but everyone I've spoken to knew this was an apartment why wasn't this brought up before? After my waiting 3 weeks for resolution 20 minutes after he arrived he hopped back in his van I'm assuming onto his next dissatisfied customer whom almost assuredly received no help. This company is Terrible, their level of customer service is Terrible and as a company they function like a bunch of idiots. If I performed this ineffectually at my job I would most assuredly be fired. I can't figure it out how do they get by with it except if you have no choice then your stuck. Im done I really don't have the patience to put another second of effort into it because it's clear there's no satisfaction to be had. read more

I love the service and variety I get from Charter. I like my DVR & Internet Service. Plus I get unlimited long distance on my landline phone. I've been very happy with them. read more

I was pleasantly surprised by their promptness and their customer service. The gentleman that showed up was courteous and knowledgeable . This is what every business should do.... Grrrrr AT&T read more

I've had Charter H.D. cable and internet for nine years. The picture fragments, often the screen goes black. The set top box has been replaced five times in case that was the issue. The issue is the signal. read more

I have had charter for over 10 years because I had no choice at all, it was either charter or AT&T and in my area AT&T only offered really slow internet like 5 download and .5 upload speeds, being a gamer I could not play with those speeds so I was forced to use Charter. Charter internet is literally so unreliable it goes down randomly, if there is a TINY BIT OF RAIN, or wind the internet seems to flicker on and off, or just plain be down. Also my TV was charter also for obvious reasons of bundle and pricing, many of the movie channels HBO, Showtime, STARZ etc.. the channels would pixelate constantly, super annoying. When I would call Charter they would give you the same old hold on the line for 20+ minutes and then when you finally spoke to somebody regarding internet connection, they would give you the "oh did you unplug it and plug it back in." I would not recommend charter to anybody unless there is no other service available in your area. I have moved finally and I will NEVER use charter again. Cannot believe that this company has so many customers. :( read more

They have no supervisor on site. They know that they have a monopoly on cable in the area and do not seem to care about customer service. I was in there earlier today to handle a change of receiver and without a supervisor they could not help. It was truly a nightmare. I can see why people despise Charter so much. If I had another option for cable I would take it immediately. read more

So my promotional rate is ending. I called and asked about a new promotion since other companies are offering great deals right now. I figured they wouldn't want to lose a customer and that transactional costs would also be saved. NO. CHARTER DOESN'T CARE ABOUT CUSTOMERS. Despite having the same price in my city for "new" customers they're unwilling to give service. Since the quality was inconsistent I will gladly swap providers and complain on social media. read more

This Service is the worst cable service i have ever had! They overcharge! I unfortunately have had to have them for 12 years! I dont have a choice! I am a single woman who works 8+ hrs a day.. i commute 1 hour each way! I have for years asked for Basic TV and yet i have been paying almost 160.00 a month.. i do have internet but, i dont have a computer.. only for ipad and Wifi for my phone.. its a huge rip off! My box in my bedroom just went out.. i just had major surgery.. so i get no entertainment for 3 days! Something needs to be done about these cable companies that take advantage of people like me.. in addition, Whenever i have an issue, which is often.. Takes forever to get it fixed! U think they would apologize and give u a credit? No way! Maybe we should all ban the cable companies! Then they would suffer! Like we do everytime the bill comes! And guess what?? Its still not enough! They raise the rates every couple months to what ever they want! I do not recommend Charter Spectrum and I never will! Till they are fare with customers that rarely use it! I hope this helps but, guess what? They always will take advantage.. because they can! read more

Like most people have stated I would give 0 stars if I could! SO disappointed that I have little to no other options for my internet service provider (which is probably why they get away with such bad service). Customer service is horrible, if you only want internet (instead of internet, cable and phone) they will bully you non stop with calls (literally daily, sometimes more than once a day) trying to get you to add on. When the internet is working it is fast (we have one of the fastest options), probablemis it often does not work!!! We constantly have to re boot our modem and reconnect manually on our devises. Our computer often says not connected and then when we go to settings it's says we are. It's impossible to get anything accomplished when you call, and plan on being on the phone for EVER! They are rude and incompetent. And they charge add ons for EVErYThING! HATE HATE HaTE this company!!!!! But MOSTLY I HATE that they get to keep being horrible because he only other option in my area is Time Warner (also heard not so good) and they don't offer as fast an internet option. But at this point I might switch just cause I am SO SiCK of giving Charter the business! read more

I am new to the Ventura area and signed up with Charter Cable since it was really the only service available . It is Terrible!!!! The service goes out constantly, my tv goes black at least two to three times a day! I am now being charged a service charge for asking them to check the equipment as nothing was working. I followed all troubleshooting procedures and the called to get assistant . Not once during the call was I told there was a service charge, the tech NEVER told me there was a charge and I was never shown a bill and never signed anything !! After taking to the supervisor in the Ventura area I do not know how they stay in business!! I was told I WAS going to pay it, my equipment was faulty so it was not there problem , my equipment!!!! I only have their router and cable box which I rent from them!!! He was supposed to call me back, which he has not . I have had both Direct and Dish TV in my other homes and Charter is by far the worst , I have left a message at their corporate headquarters, if course they did not have anyone to speak directly to. I hope that all customers who are having difficult call, this may be the only way to get rid of them since they are a monopoly in this area. This is a terrible way to conduct business . read more