AWFUL company with terrible apathetic customer service. Clearly ordered limo service and they sent a van and only offered a 10% discount and then used COVID as an excuse even though we know they sold off all the limos. Never called us back. I have disputed the charge with my credit card company as we did not receive the services that were ordered. AVOID. read more

Not a speed shuttle at all. I waited over an hour for the bus to come. I would have just hopped into a cab but I already pre paid. Cost not worth the aggravation read more

This shuttle service is absolute shit. We booked them to pick us up from our hotel at 9:30. We got down there at 9:25 and they weren't there. We waited a little and they still didn't show up so we called. They said they got there at 9:15, waited 5 minutes and then left. They said they called us the day before to tell us they'd be there early but that's a bold faced lie we never got a call from them. And why would they show up early anyways if we booked them for a specific time? Don't ever use this shuttle service, you're better off paying for a Lyft or Uber. read more

Big shout out to Speedi Shuttle! They saved me over thirty dollars, due to not catching a cab, and possibly hundreds by not getting a rental car; dealing with the price, and parking headache on island. The driver was very friendly, and knew his way around. He gave the other passengers information about parts on Honolulu, and got us all to our hotels with no extra hiccups, and briefed us on were the shuttle would pick up for departure. Returning to island or any future trips, i will definitely be using Speedi Shuttle, after this experience with them in Honolulu. If you've been to Island before, or have no interest in going on the other side of the island i recommend Speedi. My pick-up from the airport, and departure from hotel costs cheaper than what getting a cab in one day would cost from the airport, so i saved! Yes, Yes, Yes! Enjoy! read more

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I took SpeediShuttle to and from the Hilton Village from the Honolulu airport, and it was a decent experience both ways. Pickup at the airport was a little haphazard. I'd checked in with one porter and was then called by another porter who thought I hadn't arrived yet...I think they need to work on their communication with each other, but other than that, it was fine. Fortunately, too, the Hilton Village was the first drop-off destination. I was getting stir-crazy after an 11 hr flight, and the traffic wasn't helping!! It's helpful that Hilton Village has their own SpeediShuttle concierge desk where you can schedule pickups! Usually, you can't make a reservation online for less than 24 hours in advance, but I was able to stop by the desk on the way up to my room and make a reservation for the day of (just a few hours prior to my reservation time, actually). I think there are a few other options that are cheaper than SpeediShuttle, but for around $30 roundtrip, the door to door service is a good deal. read more

DO NOT USE SpeediShuttle unless it is your only option!!!....and lot of time to kill! There was no person to greet us upon arrival. Called listed number to see where shuttle was. Was told to walk to area outside baggage claim. After 5 phone calls to ask where shuttle was, it finally showed up. Shuttle to hotel was fine, but it took close to 2 hours from arrival to get to hotel. DO NOT USE Speedishuttle read more

I love Speedi Shuttle...they stopped airport runs a couple of years ago but I was SO happy to see they are back to "normal". Recently we had a party of 10 going to the airport at 5am on 7/27/2021. I did not worry as I know from past experiences they show up on time ...he did!!! We returned Aug 1 late evening and, again, the van was front and center!!! The drivers are fun and knowledgeable, they are dependable and prompt, and the price is crazy reasonable!!!!! I am happy I no longer have to worry about getting to and from the airport...I will rely on Speedi Shuttle!!!! read more

They were the chosen transfer service for a package I purchase through Costco. No call, email, nada confirming from them. No one was at our baggage claim. I called and the woman sounded as if they had forgotten our flight. Then she says to walk to the very end of baggage claims and I go there, expecting someone and tells me to follow signs for the shuttles, so I do but she failed to mention to use the back exit and so I had to deal with a downward slopping exit, yellow safety bumps, and the heat instead of the direct exit. My person who was supposed to meet us was no where to be seen, she was hiding between or behind one of the vans. Utterly frustrating after a long flight. The driver was very professional and got us there as promptly as possible after a handful more people got on. In really am disappointed that Costco selected this and would have been more satisfied taking an Uber. read more

They provided the service they advertised. However it was late and we came from a long flight when they brought us home. My wife forgot her hat in the shuttle. We called to tell them the details of which shuttle it was. They made no attempt to contact the driver. They only said the hat was not In lost and found. So my wife has lost her hat. read more

Do not know about the problems other Yelpers have claimed to have had with SpeediShuttle but i was verfy happy with my service. At first, I read about Hawaii23 on TripAdvisor. When I tried to make a reservation with Hawaii23, they would not respond and when they did--the service "was full" on Super Bowl Sunday afternoon. Which turned out well for my anyway since I then went online and booked a reservation with SpeediShuttle. They charge your credit card immediately for the bookings and send a confirmation email. When I arrived at Honolulu Airport, I was directed to a pick-up area for shuttles, limos and group travel. .Imagine my surprise when I limped downstairs to find the area still decorated with a welcoming for the recent Pro Bowl! There i A SpeediShuttle employee is in the area and you check in with him or her. They will tell you to go have a seat and your name and hotel will be called when the next Shuttle is ready to go. I only had to wait a few minutes and I was on board. The shuttle driver was very accommodating to my bad leg and saved me the front seat which was easier to get up in than the back of the van seats. The service drops at all Waikiki hotels and it was kind of nice to watch as all the travelers get dropped at their various locations. I made sure to tip my nice driver. On the way back I called the toll-free number to confirm my pick-up ride back to the airport. The customer service person acknowledged my reservation back and sure enough the SpeediShuttle van pulled up right when they said they would. Again, the driver was nice about helping me get in and out of the van with my bandaged leg. The drivers all seem to be very personable older men who make every effort to be pleasant and welcoming to the tourists. Many will offer tidbits of interesting local lore or tips on what to do or where to go. I applaud SpeediShuttle for having a good business model that allows the average visitor--such as myself--an ability to get from Point A (airport) to Point B (Waikiki hotels) and back in an affordable and timely manner. 5 YELP STARS for that! read more

SpeediShuttle - Need a ride to the beach from the airport in Hawaii? Try SpeediShuttle. - Airport Shuttles Near Me - Honolulu, Hawaii

Booked a round trip transfers from the airport o 0 9/29/2021to the Hilton Hawaiian Village Beach Resort. Speedi Shuttle was a NO SHOW. Ende d up having to take a taxi and spend another $40. Now they refuse to issue a refund. I would not recommend this service. I understand mistakes happen. But do the right thing and issue a refund. When I called the next day to report the no show. I was told they would investigate it and call me back . THEY NEVER CALLED!!! This was our first trip to Hawaii and this is what happened. read more

This transportation company exercises great communication skills and offers experienced drivers who are committed to making your stay in Honolulu enjoyable. I highly recommend this company especially driver Lane. read more

Very unorganized from airport to town,even with reservations for a big group.if you don't mind splitting up your group,they will fit whatever # in another van,or you just wait. So waited about 45 min.and finally a bus for our group.driver was courteous, van clean..etc.. Just seems a little disorganized But one they get going.it was smooth sailing. read more

SpeediShuttle - Waiting about 15 min so far.....speedi?...hum... - Airport Shuttles Near Me - Honolulu, Hawaii

We took this shuttle both ways from HNL to Waikiki hotels. Yes, there was a mix up for where we were supposed to wait for our shuttle so it left without us but they got us on another shuttle anyways. On our way back they were very prompt and it was actually a really classy party bus that took us back. Clean and prompt. read more

Driver was waiting for us upon arrival. Very helpful and helpful. We were very well taken care of. Price was very reasonable as well! read more

The shuttles are clean but they are not the cheapest . It took them over 50 mins to board us into the shuttle. If you are a group of more than two from Honolulu airport to Waikiki , please enquire taxis as well as they might cost you about the same and may be much quicker. The shuttle that my hotel suggested was $12 dollars on the way back and was much quicker ( but was a Saturday afternoon traffic ) The only convenience with speedi shuttle is they are right in there inside the arrivals . read more

DO NOT BOOK WITH THEM!! We booked a private shuttle from Kona Airport to our hotel. They never showed up. I tried calling them several times while waiting and never got a hold of anyone. We ended up taking 2 taxis to our hotel. I have since tried calling them again and again and have emailed them twice demanding my money back with no response. They are a scam!! read more

We were picked up 1.5 hours late from LIH and did not receive the leis I ordered and pre-paid for. Speedishuttle did provide a private car for us to get back to the airport however my pre-paid driver tip did not transfer and I paid out an additional trip to our driver (who Speedishuttle had contracted with). I have called Speedishuttle at least 4 times and sent 3 follow-up emails to give my direct feedback and request a refund for the leis I ordered but did not receive. Unfortunately, I have yet to hear back. I'm feeling very disappointed with the customer service and would appreciate someone getting back to me. Thanks. -Ames S. read more

My wife and I used SpeedShuttle in Kauai. It was very easy to book. They send me reminder couple days before our arrival. driver called me upon our arrival. Picked us up promptly. Same Promptness on our coming back. Both drivers were very polite. i Will definitely use them again. Vans are clean and spacious. Harish J read more

Mahalo Speedi Shuttle for the great service!! You came thru for me again!!! With my tight schedule transporting my 3 cats back to Fort Collins, CO, I was highly dependent on Speedi Shuttle getting's us to the airport without any glitches. The day before the pick-up, you called to advise you were short staffed. BUT, you had a plan to ensure we got to the airport, as scheduled. You coordination with your partner ensured everything went as planned. Mahalo nui loa!!! read more

Awful service.No sign or anything for pickup barely found the guy after asking around and for departure email said pickup was 3 hours before departing time which was at 320 pm meaning pickup should be at 1220 pm. Shuttle came at 1155 am (not even sure they came) and claimed they called the hotel room and left a message (which they didn't because we wete in the room at the time). Garbage service should be banned from operating. Please stay away and use uber/lyft. (My travel agent booked it or else if I saw the reviews I would've stayed away). The ratings speak for themselves. read more

Do not use this service for transportation. We have been waiting for over 2 hours and paid for exclusive shuttle service. The people working here are rude and have terrible attitudes. read more

Speedo shuttle sucks! The only shuttle service I ever used that I had to wait over 20 minutes for the shuttle to arrive, then it was over packed. Uber was only $7 more. The only reason I didn't take it was because the representative told me the shuttle would be here in 5minutes. It's now jammed packed and we are still sitting here. read more

NEVER AGAIN, SpeediShuttle!!! (Reservation SP6108625 @ 10/21/2022) You left us stranded! Waiting (on time) at the same spot as all the previous pickups at 300 Wai Nani Way, we saw your van approach (also on time) and IMMEDIATELY LEAVE before we could get our bags to the van. Shocked, we frantically called the SpeediShuttle office, the recording (boasting about the 'great service') went on and on for 27 minutes before being answered. By then we had to arrange for alternate transportation (at additional expense) or miss our flight. Also, on the trip from HNL to Liliuokalani Gardens (Res. SP6108617 @ 10/7/2022), it was disconcerting to see that the driver was texting while driving. For many years, we have been pleased with the service. That's why we continued to book it since at least 2012. But now, with this experience, we will always use another one and recommend doing so to all of our family and friends in addition to posting warnings on social media and BBB. We officially demand a refund. This is no way to treat loyal customers. read more

Terrible, terrible company. I am a frequent traveler and always hear to steer clear from this company for their reasons of always being late, but never had my own experience with them until today. Nearly got run off the road by one of their drivers while on my way to work today, I was driving normally on the freeway and this driver was driving like a maniac and ran my car halfway off the road into the shoulder lane. He suddenly came into my lane and was about 3 inches from hitting my car, forcing me to swerve off! Choose another company or risk being involved in a car accident on your vacation. read more

SpeediShuttle - Airport Shuttles Near Me - Honolulu, Hawaii

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Come along for the ride. I've used this service numerous times and each time never disappointed. Well maybe that once, get to that later. They offer tours packages but I have only used their shuttle services from home to HNL and back. Prices are based on distance. For a round trip from Ewa to HNL is around $95 (not including tip). When I lived in Salt Lake it was $30. You can phone or use their website. Their website isn't very friendly. The login button is hidden and I could never find the logout button. I just close the window hoping my info is stored. You do get a confirmation number and a call the day before pickup. They are always waiting for me 3:45am in that big huge van of theirs with a smile. I swear I could be 10ft tall and still have head room. Add a could more seats and you got a Grayhound bus. They load your bags, open the door, and off you go to your terminal. As stated, never had a problem except once. They forget me when I arrived back from a scheduled trip and I had to wait 30 mins for a ride. And no I didn't get a discount. I was too tired to argue. Probably good for them because I wasn't a yelper at the time. Overall four stars. Great on getting you to your destination except that once and website could use work. Now excuse me, it's 5am I need coffee. What nothings open!!!! M read more

First time trying SpeediShuttle, and was very happy. Reserved our round trip before our vacation last week; total was around $61 ($30ish one way for 2 people with 2 bags). The shuttle had more room than the Roberts busses, and was cool and comfortable. Our ride from the airport was great! Driver was really friendly, gave everyone recommendations to save money, and a little history. We did have to wait a little because one of the other riders decided to have lunch instead of being on time, and they had to leave him behind. The ride to the airport involved picking up several riders. Took around an hour to pick up people and make it to the airport, but we arrived with more than enough time. We were each dropped off at our respective terminals. Our driver this time wasn't very talkative, but seemed mindful of our upcoming flights. He took side streets to get around faster. I have 2 recommendations: 1) take an Uber/Lyft if you do not want the hassle of a *shared* ride, or plan accordingly and 2) confirm the hotel's address after your reservation (ours had the wrong one) read more

Excellent service from start to finish. Professional both booking over the phone and the shuttle ride itself. Would use this service again and highly recommend it. read more

This shuttle service sucks. We haven't even left yet. Waiting an hour and they had to come back to the airport cause they forgot to pickup 4 people. The driver does not even have his eyes on the road cause they are on his phone the whole time. The only cool thing is the music playing. I would not recommend this service to my worst enemy. read more

When I was planning our trip to Hawaii (Oahu & Maui), I contacted our hotels for a suggestion regarding transportation to and from the airport. Both hotels we stayed at suggested SpeediShuttle. One hotel actually references SheediShuttle on their website. Upon a quick Google Search, I was able to find SpeediShuttle quickly with good reviews. I always get nervous when booking shuttle services that aren't provided by a hotel. I appreciate quality and comfort. SpeediShuttle did excellent. From the online booking experience to the actual shuttle service. We had four transports scheduled with SpeediShuttle and every transport was on time with well cleaned vehicles (masks required - time of travel March 2022) and friendly professional staff. It was nice to get email notifications regarding our upcoming transports as well as phone calls confirming our pick up times. Overall, great experience and would recommend to anyone traveling to Hawaii. They are clearly a reputable company. read more

actually turning up would be a start, didn't turn up to collect and didn't turn up for return to airport and no contact in-between. Arrived at Honolulu airport and no-one there to collect, rang the assistance number given - four times but you just get put into a pre-recorded message with music in the background. No - one picked up even after being on hold for 10 minutes , finished up getting a taxi from airport to hotel. Paperwork says ring AT LEAST 24 hours before departure to confirm collection, rang tuesday evening and had the same charade of being on hold , someone eventually answered the phone { third attempt each time on hold for at least 10 minutes } and said they couldnt give us a pick up time as the dispatcher hadnt " done the schedule yet " - remember we had to ring up at least 24 hours before departure and this is a downtown hotel that they must collect from several times a week if the company actually exists. We were then asked for our room number and told they would ring wednesday evening with the collection time for early thursday morning { 9.20 departure international } and leave a message Needless to say we never received a call and when checking out we checked with reception who never received any message. Again we took a taxi from hotel to airport. terrible experience from a scam company - be warned, use these cowboys at your own peril because the only thing speedi about them is their ability to pocket your money. read more

Picked us up on time from our hotel, but had a miscommunication with dispatch and had to turn around to get other folks. Took us an hour and 15 minutes to get to the airport, leaving us only 1 hour and 40 minutes to check in, get through security, and get to our gate! (Mind you, we were also traveling with an 18 month old) I was crying while getting off the shuttle, as lines were extremely long and I just knew we would miss our flight. Thankfully, we made it(after running through the airport). It was SO stressful. At least the driver and co-pilot were friendly. And I know there is such thing as "Hawaiian Time", but when your about to miss your flight-please drive faster! And send another driver to pick up the people that were missed! read more

Chose this shuttle company on our recent trip to O'ahu. As soon as we landed, I received phone calls confirming our pick up location. We were immediately greeted at baggage claim and escorted to our shuttle. We then waited for other parties, from other flights with similar timeframe arrivals. 20 minutes later we were on our way, but the driver was called to another terminal to pick up one more party. Finally leaving the airport, drop off is closest to furthest hotel. Ours being the last, at the Beach Marriot, we arrived safely after an hour and a half shuttle ride. Pick up from our hotel to the airport was pleasant. They picked us up about two and a half hours prior to our flight departure. Pick up is furthest location to closest to the airport. We arrived at the airport 2 hours prior to departure. Friendly customer service with safe drivers. Good communication. read more

Beware! Booked a shuttle for me and my wife and was shocked to learn 20 minutes AFTER checking in with the SpeediShuttle greeter that our shuttle was running over an hour late! Ended up waiting 25 minutes for a cab because we mistakenly trusted SpeediShuttle to honor our booking. I was very shocked by how unapologetic SpeediShuttle was about missing the mark on our booking. Suggests to me that this is not an infrequent event for this service. Don't make the same mistake I did -- avoid these guys at all costs! read more

Thieves! Avoid these crooks. Arrange an UBER or LYFT or a regular Taxi instead. The Speedi Shuttle (better known as "Seedy Shuttle") driver (Big local Hawaiian guy) stole my wife's very clearly marked Big Black Bag containing her most valuable and beloved jewelry and clothes (our 6th or 7th bag that didn't see since we were super jet lagged) that we left inside his shuttle bus as I unloaded what I thought was all of our luggage. My wife's entire jewelry collection (years of collecting that stuff) was in that bag. And so were all the clothes she's carefully selected for our planned two years in Honolulu for my classes at University of Hawaii. The driver (who counts the bags upon guests entering his shuttle) gave me a knowing look upon saying bye that said he knew there was one more of our bags still in his shuttle: "Are you *sure* you unloaded *all* your bags?" He was half smiling at his fortune ("duping delight" smile as criminologists call it: written all over his face). My wife was so badly jet lagged after our long flights from Thailand and Korea and Japan to Hawaii, she was in no condition to unload or count bags (she trusted me to recall all her bags; I missed one of her bags). I too was really tired and tragically miscounted her bags. Even if he only made a mistake counting the incoming bags, the driver easily could have called us once our bag was discovered in his shuttle: the bag he stole was marked (on the outside of the stolen bag) with huge tape banner clearly stating our Hawaii address, Hawaii phone numbers, email address, names. We of course went to his boss at the airport to tell the manager on duty (white lady) we wanted our bag back. She did everything a slimy Manager will do (exactly as I saw practiced by a sleazy shuttle service in Vietnam): 1) realize her other incoming victims (customers) at HNL airport will hear my true story at kiosk and thus avoid her Seedy-Shuttle service, 2) isolate my wife and I from the potential new victims (customers) in terminal by trying to move us outdoors out of ear-shot of other customers, 3) song and dance like the company cannot help you since you were a walk-in, not a booked/reservation customer. As other victims have written in Yelp, these crooks don't give a damn about you as a person or finding your luggage: just like the shady transport in a few of Thailand's worst/infamous tourist traps like Ko Samui island (I lived in Thailand & SE Asia for 10 years) the Hawaii folks at "Seedy Shuttle" feel they've got an endless supply of victims (customers) lured to Hawaii's beauty all year round. Avoid this company. Seedy. Seedy Shuttle. read more

We waited over 40 minutes for the shuttle. We paid $100.00 for this to wait and get laid? I could have caught an Uber for $20 dollars less and my time is valuable. I asked the girls how long it would take she responded "I don't control the traffic" (rude) I wanted more information as to why it's taking this long. They were all standing around inside eating. Bad service. They need to be more professional and not say things like "I'm waiting inside here because it's too hot out there to wait for the shuttle, I'll let u know when it's here" you keep those comments to yourself. read more

SpeediShuttle - They must all been on lunch break - Airport Shuttles Near Me - Honolulu, Hawaii

Great service with Speedi Shuttle. Your driver Joel was on-time and professional. I look forward to a return trip when I will request Speedi Shuttle when I need a ride to and from the airport. Sally read more

Scam! Avoid at all cost ! Book this shuttle if you like to wait at the airport for over an hour with prior reservation to get picked up. Book this shuttle if you want to get dropped off at a wrong location. Book this shuttle if you want to wait over 1.5 hour at your hotel to get picked up and miss your flight. The whole operation is a scam, I made a big mistake not reading the other Yelp reviews and prepaid for a round trip service and I just ended up waiting for the ride that never showed up rather than enjoying my trip. What is disgusting is they refuse to refund my money, even though they failed to pick me up after 6 phone calls and 1.5 hour wait. I ended up getting a Taxi that cost much LESS that their crappy outdated shuttle. read more

You get what you pay for. Airport shuttle service from my house to the airport was quick and easy, but I don't recommend taking the SpeediShuttle from airport to home. It is anything but speedy. After waiting for 20 minutes for the shuttle to come, the driver took us to some other place in the airport to pickup more people. Normally, I wouldn't mind, but after flying for 8 hours and going through customs, leaving the airport 2 hours after landing put me in a horrible mood. I just wanted to go home. I understand the need to maximize the capacity of the shuttle, but waiting around for so long is just tiring. read more

SpeediShuttle - Airport Shuttles Near Me - Honolulu, Hawaii

Maui Airport shuttle service: Be on the lookout for this angry woman that works there. When I walked up to buy a ride, I asked her how it works since I didn't have a hotel. When I brought out my wallet to pay, she yelled loudly "Do not try to bribe my driver!". Everyone kind of looked at her like she was a maniac. I explained to her that no one is bribing anyone - what? Anyway, no class so she tried to explain herself - but this person is angry. It's pitiable to an extent, but not when she's hurting the drivers. The worst part was that when I was on the shuttle, not one person put anything in the driver's tip jar despite exceptional service from the driver. I think everyone had seen the scene and didn't want to be seen as 'bribing him'. I was the only one that tipped him, and I am sorry that his job has to be effected by the angry woman who acts like she owns him "My driver". I don't want or need a refund or a response - I had great service - but you should be aware you have someone who is hurting the drivers, who don't deserve the bad reputation she gives the place. Thank you. read more