Just want to Thank Britta today, for great customer service. She was very helpful with my transaction. Sincerely, Mike V. read more

They have some wacky Halloween stuff. For realz, throwbacks to the 1980's. Made us laugh. We were actually looking for some Saw merchandise, and they didn't have any. They seem to be banking on Ghost Face from Scream and South Park for some reason. As people have mentioned, it's a serve yourself place. There's no service here, LOL. Wish they had more of a selection. read more

Spencer's - Toy Stores Near Me - Milpitas, California

Spencer's aught my daughter's eye because she is a big Lilo & Stitch fan and noticed the window decoration. This store has clothing, unusual gift items (gag gifts), novelty items, and even an "adult" section. I think this store is geared towards younger folks. However with that said, my daughter prefers Hot Topic. read more

Spencer's - Spencers - Stitch window decoration - Toy Stores Near Me - Milpitas, California

See all

Bad customer service!!!! Avoid it all cost, got there and was immediately felt uncomfortable by the employee who side eye us

the worker with the green hair acted like we were in their way so we walked out, "excuse me" goes a long way. Learn customer service or don't work in the industry. Go to Hot Topic or Box Lunch Instead. read more

Horrible service, I went in last night to purchase an item and I noticed the price was different from the price online so I asked the cashier if he/she can price match. He/she got the "manager" to come over. She had her mouth full of food still chewing and pointed at the sku stick on the box and said "it shows $40.00" uh no sh*T! I can see that myself and I asked her if they do price match from their online website and she told me "no". I hardly shop here so I don't know what type of people work here but obviously it's workers who don't care to look professional in front of customers. *To the person that was chewing with her mouth open (I can't even refer to you as a lady....smh) finish chewing your food before you come back on the sales floor, it's very disgusting and you look horrible talking with your mouth full* read more

I hadn't been in a Spencer's since I was probably 16. 16 and not all that sweet. The honey ended up buying a cup and a few cheap shot glasses, one of which shattered that night after it lightly fell into the sink. The service was good, if not slow (on par with their other stores). I was a bit surprised at the adult material (read sex toys) lining a few of the shelves, not because I don't see it all the time in SF, but because "In my day" Spencers was a pre-teen and teenage aimed store. Shit... I sound old. Anyway, meh... it's a Spencers. read more

My li Boo loves comin in this store hv a lot of cool stuff in here. Li too expensive for me but the younger crowd and teenagers like this store. read more

Spencer's - Is a cool store - Toy Stores Near Me - Milpitas, California

See all

This is always a fun place to both browse and shop at, they carry quite a bit of merchandise depicting popular television shows, movies, and music groups, and usually have some sort of sale going on. In addition to selling items like hats, shirts, blankets and backpacks, they also have a large inventory of gag and joke gifts and a huge supply of adult themed items ranging from phallic shaped lollipops and pasta to toys and personal lubricants. read more

See all

The manager named Nicole is not only anal about the type of customers who walk in to "her" store, she clearly has a prejudice against minorities. I saw her wrongfully force a young black girl and her group of friends to give up her id after they merely picked up some of the merchandise in the store. This was a clear act of racism, as she was very cordial towards the white costumers in the store. She stalks and profiles shoppers, has a pompous attitude coated with a short temper, and overall micromanages other employees. Would not recommend going here, and she needs to be fired! read more

Do you like being stalked by retail workers? Rude and unproffesional service? Hostile emplyees Who make shopping an anxiety producing experience? This store is for you. If I could give this place zero stars I would. Avoid this store. read more

I like this store, they have great, gag and magic goods, retro and "risque" adult-ish stuff, Halloween costumes, cool room decor items, fun and off-the-wall gifts. I bought a plasma, lighted clock here. Its the funnest and most interesting place to "browse" in the Great Mall. read more

Great items, great service. Went in with the boyfriend to browse found some earings and the sales girl encouraged me to get another item for a 1.00 more. I was down. She was helpful even for being near closing time. I would go back read more

Hey idk about all these negative reviews of the manager BUT the ASM Dylan (sorry if thats not the right spelling) is the main reason why you should just pop in and say hi to him haha my bf and I had to come in to exchange a lava lamp from a different spencers and right away he said "YEA! Sure let's do it" AMAZING customer service to this man. Great dude to have a funny conversation with and overall made the experience 10x better. read more

Rude customer service, will never return here. Chick working with the glasses needs to chill with the attitude

Sold 3 stars for being okay overall. Good service. Kinda overprices their things. Haven't bought anything here for years. read more

They don't give refunds if you pay cash! My brother bought a men's small shirt; they have no fitting rooms in Spencer's so he tried it on in another store. Five minutes later we try to return it and they refused to give us the cash back. If we paid cash we should get cash back not store credit! Their return policy sucks and I will never buy anything from there. read more

Just left this store very uncomfortable. My husband and I are heavily tattooed and of Latino decent. We were greeted nicely. Went to the adult section and was followed by the associate who was working and greeted us. She sat there feet away from us flat out staring and watching us. I worked retail I know what profiling for shoplifters is. I was holding two huge bags stuffed with purchases from other stores as well as my husbands wallet. And to end this review, who wants someone staring at them while they shop for adult toys and fun items? read more

A good place to buy gifts or little knick knacks for a basket, but that's just about it! I like the aspect of their weird and very unsightly presents to make my friends cringe or laugh during parties, but I feel like Spencer's is good for that reason alone. Maybe that's what they aim for? But I do notice they sell beanies, hats, other more 'serious' products at an overcharged price if anything! (Beanie for $15) When coming into Spencer's I try to have a goal in mind for what I want so I don't have to stay in for longer than a ten minute visit. For some reason, the store doesn't make you feel like you can browse around, but make a fast trip. For that reason, it reduces the sales of anything else,or contributes to that for me at least. The darkness of the store doesn't feel comfortable, and the design itself feels a bit awkward to begin with! The best part of the store is in the front, because depending on holiday or movie premier, it always looks too notch. Aside from that, everything feels pretty teenager/middleschool. The kind of stuff you'd have in your room then, or as gags you bring to school to make your friends laugh! I feel like the layout and ambience could use an upgrade, which may make the store feel a bit better and comfortable to shop in. This store isn't recommended for prudish mothers and children, just throwing that out there! If I'm in Spencer's it's always for an occasion, but never for self shopping. If they change a few things I'm sure they'd be a more open to the public kinda feel. read more

usually their after halloween sale is awesome, but this year it was so so. Maybe things have gone downhill since I worked there, but their selection was limited to say the least, and the supervisor who was working seriously needed to drop the 'tude. I used to work there, and it can be annoying at times, but I wasn't asking any annoying questions, or setting off fart machines, and reading the tshirts, shotglasses, or bumper stickers out loud, so take the stick out of your ass and crack a smile. If you hate it that much, get another job! read more

Love love love the customer service they have here the guy who helped us out was very nice and answered all our questions. He was even nice enough to give me burn ointment because I had a burn on my hand. I will most definitely be returning here because of the nice employee who helped us out ! read more

This is a great place to stop by when you're on the hunt to look for gifts for others or just knick-nacks....or just plain bored. There is always something interesting and new each time I stop in. The store is kept clean and in stock. Staff is friendly. read more

Was in the store ready to pay.... gentleman was on the phone possibly on the manager cause he was talking about cash shortage but didn't get any acknowledgement like "I be right with you" "how are you doing" no eye contact ...nothing. Standing there for a few minutes I just left read more

Mind you, I am far from Gothic and Vampire and leather with metal spikes but I do enjoy their stickers with sarcastic sayings like, 'My boyfriend told me to be more affectionate...So I got two boyfriends!' and the retro T shirts are cute too. This is also a teen and college students dream dorm room accessory store. read more

They have the craziest stuff in this store! My kids like looking at all of the funny t-shirts and I like the magnets and stickers. They also sell accessories and some items for the home. Not stuff that I'd put in my house but I like to just look at everything. Around Halloween, they have a ton of stuff....costumes, accessories and decorations. read more

I used to go here alot.They had been one of the few places to find Cinema Of Fear figures;Freddy,Jason,Leatherface,etc.Now they dont seem to carry them anymore and have turned the store into almost 1/2 adult only products and UFC/Tapout.So,for me their newly trimmed selection sucks! read more

I've always liked Spencer's for their unique gifts but I had never been too happy about their employees until right before xmas. I went in there with my son who wanted to buy everything. We came across Dyllan who was extremely helpful! We went in to buy 1item and thanks to his awesome service... we spent over $100. He would come to us when he saw the opportunity to help. I can't say enough but I can say I was impressed with his level of service. I teach and work in customer satisfaction for a living and Dyllan was definitely exceptional. Great job Dyllan!!!! read more

The worst experience ever, order was placed online on 12/04/2014 the item is in-stock and I'm still waiting to receive it and I was charged for shipping, why is my order still being processed and Spencers got paid for Adventure Time Beemo Reversible Backpack this is so unreal and unfair now my baby is going to be so sad for Christmas and to think that all she wanted read more

My daughter and her friend was racially profiled and harassed by a manager who said her name was,"Nicole." There was a group of (4) girls all friends shopping together. The (2) black girl were followed and harassed as they shopped,Nicole decided to snatch items out of their hands and said,"I will take this to the register till you get ready to pay." She didn't bother the other (2) shoppers. When they asked Nicole why she was treating them rudely she decided to curse at them and kicked the (2) black girls out of the store. Seems if Nicole the manager thinks it's ok to curse,harass,snatch items out of the hands of shoppers and physically use force by putting her hands on these teenage girls. Not o.k. I will be contacting the upper management in this case because I feel Corporate should know how this manager treats black people. Parents please be aware that some grownups will target your child when you are not around. Black people money spend like everybody else we shouldn't have to deal with managers like, "Nicole"while we shop. read more

I went in looking for a keychain bottle opener. The place is packed with useless stuff, and when I asked the sales clerk where they were, he pointed vaguely and said, "They're over there". Of course, the corner he pointed to was full of other shit as well, so when I asked him again, he said, "You'll find it eventually." I immediately left the store. Spencer's has set a new bar for bad customer service. read more

i love spencers because of it uniqueness but I recently shopped there and had the worst experience with a worker there named Edger. He had such an attitude it was appalling. read more