SERVICE This location was awesome. I called ahead to make…read moresure they had an item I'd wanted to buy that had low to no availability at stores nearby. They checked in their stock and held the purse for me to come pick it up. I came and was warmly greeted by the store clerk who recalled our phone conversation. I looked around the store a bit to see what they had, and was offered help. I appreciated the level of customer service from me entering the store all the way through me exiting it. SELECTION/ VALUE The store layout was beautiful with so many different shoes and awesomeness. They were in preparation for Valentine's Day so there were some extra saucy heels just for that. This is one of my new favorites and I'll definitely be checking them out again. They said the store would be moving to the Beverly Hills area so I'll have to go visit their new location.

I was there just a minutes ago And I want to see one Grey…read morebag And the man cashier told me ok There is nooooo people at cashier The man bring the ladder but he did his work He don't want to come He clean the shelf's and me and my husband with two kids!!!!! Still waiting for him to come He didn't come and I left the store This is the worst service ever Don't recommend this bad branch.

Absolutely love my ON shoes! I got a pair through the WalkGood organization, and fell in love with…read morethe brand. The name hits the nail on the head, because you literally feel like you're walking on clouds! I got the On Cloudmonster Hyper Shoe in pink! This is my favorite running shoe, and I feel much lighter running in these than any other shoe! I ran in the shoe for the first time at the Abbott Kinney One, and they were one of the sponsors. Their booth had displays of shoes and also a fun booth (photo attached). Their store was super clean and had a variety of items, including socks and other accessories. The workers were helpful and we even shot a promo outside of the store. I think you get tremendous value for your buck, and it's definitely worth the purchase if you're on the fence!

My wife and I walked into this store having never owned On brand shoes. My wife is very picky when…read moreit comes to what shoes she wears so I figured we were just going to browse a bit and walk out. In the end, we walked out with a couple of pairs of shoes because of the outstanding service Jose provided us. He was not only extremely nice and pleasant, but honest and helpful as well. My wife tried on a pair of Cloud 6s. Upon trying them on, she said that the laces felt tight. She asked Jose if they would loosen up over time. He said maybe a little. He then offered to replace the laces with something longer to hopefully alleviate the discomfort. He then left us temporarily to replace the laces. When he came back with shoes with new laces, my wife tried them on and stated that they feel a little loose now, but feel much better. At this point, she was going to buy the shoes as is, but Jose offered to replace them with medium length laces to ensure an even better fit. He left us to relace the shoes yet again. When he returned, my wife tried on the shoes and they were a perfect fit. The amount of time Jose spent with her to ensure she was 100% comfortable was impressive. Side note: I was really digging the service so while waiting, I got myself a pair of Cloud Runners. Being a Hoka guy, I hate to admit that these shoes are more comfortable than any of my Hokas. I regret not trying out On and coming to this store sooner.

I was happy to hear they opened a Princess Polly at the Century City mall. I shopped in person at…read morethis store for Coachella festival outfits back in March and more recently for a wedding guest dress. I really like Princess Polly clothes and they have a variety of clothes for all types of occasions. Their stuff is so cute and have sales very often. I do wish they carried more of their online items in store. I've noticed they sell out of their popular sizes quickly like 2-4 so I recommend to call ahead and check with the staff to see if they have your size. Regardless I've had good shopping experiences and the staff is very friendly.

I tried this company for the first time by placing an order 8/31 for HOCO dresses for my daughter,…read more2 weeks before event. I do A LOT of online shopping and a familiar with carriers and shipping speeds and I checked their their return policy as well as their shipping policy prior to ordering. Sadly, I didn't think to check what their policy is for lost packages. Originally my delivery date was 9/5 (bc holiday weekend), but I got a msg on 9/5 saying shipment was delayed because the carrier misrouted the package and the new arrival would be 9/9 (today). But the tracking shows the pkg has been and still is in Henderson NV (from CA to CO, then backwards to NV before it, if ever, gets to TX). Their horribly annoying automated system told me the package would be delivered Saturday 9/13 or Monday 9/15. By then it will be too late. I spoke to their customer service and found out they have a terrible policy in place for missing packages. Not only do I have to wait the full 6 business days (normal, but they said 6th day is tomorrow but on my calendar its today if 9/1 was the holiday), but if it doesn't arrive tomorrow (which tracking indicates it won't), they wait ANOTHER 14 DAYS before they will declare it missing. FOURTEEN DAYS after expected delivery?!?! I have never heard of giving a carrier that much EXTRA time to "locate" a lost package. They use an unheard of carrier that can't route packages correctly and their own company policy is to wait 14 days AFTER the expected delivery date for said carrier to locate the misrouted/lost package before Princess Polly admits they lost it. Insane. Its been delayed twice already and their customer service and company policies are subpar in the industry. Honestly we don't even know if we want their dresses, since this is our first (last) time ordering from them. We don't have the dresses we ordered in time for my daughters HOCO, despite ordering 2 weeks in advance; I still have to now take her shopping at a store with only a couple days before event; and I won't get a refund for another 2 weeks or longer. So I'm out money plus no dresses, plus extra work. Princess Polly should be ashamed of themselves and also out of business.

What awesome selection!!…read more Cool location, friendly staff and the highlight - you will find items that you have only seen in magazines or online. This is not your average adidas store! My husband found pieces to add to his collection that are unique and very cool Service and selection that you would expect at Century City mall

Huge store with great selection of apparel, footwear, and accessories…read more The staff here are friendly and genuinely eager to help. What stands out most is the variety. The store carries all the iconic Adidas lines, from Originals to Performance gear, and often features limited-edition items you won't find elsewhere. It's well-organized and easy to navigate.

As those of us who have shoes with Dainite heels and soles know, Dainite heels and soles are much…read moreeasier to find in the UK than in the USA. Shoe Lab on West Pico Blvd is one of the few places in the Los Angeles area who have Dainite heels and soles. Shoe Lab put new Dainite heels and new black rubber tips on my tan waxed suede shoes. Shoe Lab also polished all the edges and cleaned the waxed suede. As an extra added attraction Shoe Lab sent me a text message when my shoes were ready. I have six pairs of shoes with Dainite heels and soles. Glad I found some place near where I live who has Dainite heels and soles.

Wore my $1,300 Christian Louboutins once for my wedding and brought them here for a sole…read morerestoration. Got them back with a missing spike. Ricky refused to take responsibility, offered no solution, and I had to fight just to get a refund. If they weren't responsible, they wouldn't have refunded me. Terrible customer service and no accountability. I won't be back.

My sister and I went to pick up a pair of shoes I had ordered online. My sister ended up buying a…read morebeautiful dress. The staff was very helpful and attentive. When my sister got home she decided the dress was actually too big. So we went back the following weekend to exchange it. Different sales person helped her and she was just as nice and attentive as the one previous. She made the exchange with no problem at all. I will definitely be back!

I'm giving it one star because I can't give it 0…read more I've purchased several shows from Thai brand through the years and I enjoy the quality. I walked into the store perusing the nicely put together merchandise and waited to be attended. Not one of the 4 clerks noticed my existence. Walked to the register hoping someone would notice I was ready to pay. After 5 mins of standing at the register with with a pair of shoes on hand, a young clerk walked right past me, in front of me however entirely ignoring me. She did this 2 more times until (probably my furious stare) made her finally acknowledge me. She was not cordial nor helpful. Asked me what I wanted as if her employment didn't depend on costumer purchases. I asked her to call the manager, she instead called another clerk (a more seasoned one) who instead of offering assistance and and an apology, nervously wrote down generic information and fumbled a few words. When the manager finally came up, he looked annoyed that he had to deal either the subject and let the other clerk finish writing the info. He did not even attempt to say hello. All in all, disastrous costumer service. These people are the reason why stores close down and online shopping takes over. No disappointing, and rude interactions with dense humans.

Every time I reach out to this place and get Roger specifically my issue is resolved almost…read moreinstantly, he knows his stuff and he has amazing customer service. I tell everyone I know about this place. It is a hidden gem in century city. Highly recommend. Thank you Roger

I must be the unlucky one because this place was a nightmare. I've taken several shoes and a few…read moreaccessories, and every single item has been a disappointment to receive back and some were irreversibly damaged by them. Even the simple things I needed done with my shoes were poorly done, and the shoes started ungluing quickly after getting them back. The other items they worked on they either damaged by them thoughtlessly deeply scratching them and carelessly applying leather stains on the to parts they shouldn't have. I wish I would've never heard about this place and I wish I would have never gone here. I'm so disappointed and also angry because all my things they ruined were very expensive and one of the things they damage irreversibly was my grandfather's. It's not worth the chance, just don't go here.

What a great experience. I wanted to buy boots for my upcoming trip and Chloe the manager on duty…read morewas the kindest and most professional employee I have encountered in a long time in a store. She patiently advised me and I left super happy with my quality purchase at a great price. GREAT JOB CHLOE!!!

I am team Cole Haan for shoes. I wear Cole Haan shoe 98% of the time unless working out. They…read moremake shoes for every occasion. I consider myself a shoe aficionado. They have very good selection here. Staff is helpful. An area for improvement is I feel like they may have high turnover. I feel like I am meeting new people a lot of the time but they are helpful and have awesome selection. They are a big part of my shoe game.

I had no idea there was a Skechers in the Century City mall until someone mentioned it. Head up to…read morethe second floor to space #2970. It is sort of kitty corner from Macy's, so it's not the easiest place to notice. I popped in on a weekday morning to buy some easy to slip on black on black sneakers for work. Since I was the only one in the store for most of the time, I was lucky to have Alex's devoted attention. He was extremely helpful, retrieving shoes in two different sizes to make sure I had the best fit. On top of this, he suggested I join their loyalty program for an extra 10% off! There are even more discounts if you happen to work in the mall. There's nothing sketchy about kicking it with my new, comfortable, affordable Skechers!

Our family is very grateful to Harold! He helped my daughter to find the perfect pair of shoes with…read moreher unusual bone structure on her feet! And gave us very helpful advices! Thank you!

Service, great. Selection, many. The value here was good. Over all this place was fire . I'll come…read morehere for streetwear stuff any day.

I've been a sneaker head for a while and this is my least liked store. Do yourself a favor and…read morevisit Tilt, Holyground, or Hidden Realm over Coolkicks. Everything here is overpriced and employees are extremely rude and disrespectful. They charge way above market/resell price for everything, even bricks.