My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

I am disappointed at how I was received by Kit. It was jarring and strikingly unprofessional…read more Redirections such as "I think we got off on the wrong foot" and "I am not making any statements on your character, I am making an 'i' statement" were repeatedly unsuccessful. Again this is someone whose shirt i complimented, with whom both of us had been cordial, but could not be talked into a calm state. All of this because i leveled with him and expressed nebulously aimed frustration over a job that didn't last for the drive home, as the explanation for why i was asking for a redo. I asked him, "i mean objectively, you can understand why I would expect it to last till i reached home two miles away?". His rumination on the phrase "i felt ripped off" in response to the crashwrap beginning to peel off 0.5 miles from the facility was self-driven. That being said, why even recommend this as a temporary fix if I can't drive home with it? I would've liked it done right the first time and that's fair to express. We don't have to agree or see eye to eye and it's his right to feel I'm overly difficult. It was suggested that I should've cleaned my car first, not that they should've wiped it down the first time before applying wrap. (The car wasn't in the shop to have any crashwrap applied, so why would I have wiped it?) Ultimately I paid $104 to get an issue diagnosed and temporary tape put on the sunroof. I'm frustrated that I'm out $100 and the issue is not any closer to being fixed. The technician himself was amiable and communicative and the owner is also a pleasant man to work with. That being said this experience has burnt this spot for me. Having a disagreeable person work for you isn't a dealbreaker but maybe don't place him front of house.

Well Goodyear you did it again.. I went in for an over due…read moreoil change and had the pleasure of interacting with Dana and Donna. I choose to wait for my car. The varied, interesting and informative conversations I had with these two was so refreshing. They made me feeling like an old friend and the conversation flowed organically from one topic to the next.. I challenge anyone to try and stump Donna on anything Harry Potter, any book, any character. My money is on Donna.. Thank you guys for fixing my car and brightening up my day....

I ordered four tires for my truck. Though I was scheduled for a 3:30 appointment for tire install,…read moreI showed up more than 2 hrs earlier due to circumstances out of my control. Will, the manager said no problem it would be a wait before they got to me. The wait wasnt long at all (45 mins) before my truck was driven into the garage bay. When the tire install was nearly finished they noticed the white lettering on the tires was showing outwards when I had asked for it to be showing inward. They advised my of their error and said they were adding more staff to the job so my wait time would be mitigated. When it came to calculating the bill, Will gave me a generous amount off the total bill for the longer wait time. I never asked or suggested a discount but they were kind enough to offer it. The entire crew there is very nice and informative and one employee (Mike I believe, Im bad a names and my apologies if I have the name wrong) shared stories about our older Toyota trucks. I'll be going back there.

I recommend this company to anybody that cares about their vehicle or their family members vehicle…read more Everybody here is very professional and knows everything about helping you get your vehicle back on the road or just doing prevented maintenance. I highly recommend this shop over any big brand chain any day. Thank you so much for taking care of me and my family I know my kids are safe after leaving your auto shop !!!

We can't thank Zemen at Expert Auto Repair & Towing enough! We were towed there last night, and…read moreeven the tow driver who brought us in said he's dropped off several people here before and they were in great hands too! He raved about them, and now we know why. Zamen stayed hours after closing to repair our truck so we could get home safely with our daughter. He went above and beyond for us, professional, skilled, and genuinely caring. It's rare to find someone so dedicated to helping their customers. We are beyond grateful and would recommend Expert Auto Repair & Towing to anyone in need of honest, top-notch service.

Quality service is excellent fo r every service requested,the price is honest ,the personal is…read morevery frendly and the office is confortable

Air Park Auto is the epitome of excellence!!! I have been "burned" by so many mechanical businesses…read morein the RVA area in the past, and I feel SO comfortable and KNOW that I get the MOST cost-effective and friendly and CORRECT service available in VA! I did use another shop one time and found the service writer MOST helpful, friendly, kind, knowledgeable and to the point. I went back for another repair and found the service writer no longer there. I was so disappointed and didn't have my repairs done there. I went to Air Park Auto after a co-worker and friend recommended it, and there she was! My service writer was HERE (Ms. Kelly!!!)!!! SO . . . I've had much (to me, anyway) work done here, and it has ALL been EXCELLENT!! The mechanics are quick, efficient, knowledgeable and ALL the service has been that and more! I continue to be impressed and awed by this business! Great Service, Fair prices, and the people are superior!

My spark plugs went on my car on 95 on my way home to New York from visiting my parents! I was able…read moreto make it to this place and what a true blessing that was! They fixed my car up in a few hours even though they were busy! The mechanics did exactly what was needed to get me home safely and they were very honest people! My car is still running fantastic even after a month! So grateful for this place!

Amazon place. Staff is supper friendly. They get the job done quickly and affordably. Also great…read moreand keeping you informed. I will be a life long customer.

If you are searching for a honest place to have your automobile repaired or maybe a state…read moreinspection this is a wonderful place

It is customary for a business to sell goods and services to stay in business. However, the…read morehonesty and truthfulness of this particular Firestone at Glen Allen, Va make it unique. The safety and interests of the customer comes first. This store will never force you to buy goods and services you do not need. These people have earned my trust for the past 14 years.

The store manager (Duane) is great to deal with but I suggest bypassing this store if Duane is not…read moreavailable. The Service Manager, Kyle, comes across as rude/arrogant and is unable to deal with an irate customer whose 71 year old father was left STRANDED on southbound interstate 95 from 11 pm until 5 am because the car OVERHEATED after their shop just installed a thermostat, drained flushed, and refilled the radiator. To top it off Kyle decides to insult the customer (currently fleet management but formerly Ford Certified Adviser) by saying he doubts he knows as much about advising as he says!