Used twice... All is good…read more We've only flown Spirit Airlines twice and I must say both times have been reliable and we haven't experienced any delays. Both times traveling to LAS. Of course, with the cheap fares any upgrades would be an additional costs like snacks or an extra luggage placed in the overhead bin. Hubby tells me that this carrier might be our best choice when traveling short distances for a weekend getaway since we don't have to pack so much and, additionally, as long as we meet the requirements for personal items carry-on we can keep the cost low. Also, one other thing with Spirit is that I've experienced one of the smoothest landing aboard this airline. Sometimes I have to grab my armrest to prepare for landing... the landing was perfect. Review #1557 updated

Flight got cancelled after I arrived at the airport. They said no other flight for next two days…read more Only remedy was a refund. They refused to rebook me on another airline. I just had to pay an additional $420 for a last minute flight with Southwest. As an attorney, I know the legal remedy is a full refund. As a consumer, you have permanently lost my business.

Things always go smoothly when I visit this airport in Sacramento…read more When I travel here it's usually via Southwest Airlines. The times I've been here it's never been busy and the seats are comfortable and there's not a lot of wait time when going through TSA. They've have very good restaurant options here as well

WORST EVER BAGGAGE CLAIM No security . Thieves walk in &…read moretake bags routinely EVERY time I arrive here, they get the luggage carousel wrong Today Denver flight on United said carousel One One hour waiting no announcement Transpires all luggage from ATL! The bags were coming off carousel number three near open door where I saw someone come in & walk out with two bags while likely owners were waiting at wrong carousel !!! The staff walk around like & instead of letting people know are on their phones & when asked shrug shoulders, are rude and unprofessional Thieves walk in & grab bags routinely so beware NO Announcement Shoddy , management of airport clearly don't give a fig

They used to be my favorite. Friendly easy flexible not…read moreexpensive. Now they are Un flexible expensive and not as friendly and I will be looking for options other than them. Can you help me send them a message Thank you,

Noticed that their customer service and quality has waned. But like all customer-based businesses…read morepost-pandemic, they are trying to cover their deficiencies best they can. However, our latest trip from SMF to Long Beach was a nightmare! This relatively new system is still working out kinks because someone sat in my assigned seat and wouldn't leave until the attendant threatened to call security. And despite our overhead storage being full and closed, later boarding groups were still opening it and trying to force backpacks/bags into them. Pricing has doubled as we chose to pick our seats and have Group 1 boarding. Where are you, JetBlue? Please come back to the CA commuter routes!

This was my first time flying, American Airlines. The staff was very friendly and made the whole…read moreprocess feel easy and comfortable, which I really appreciated as a traveler. They offered full drinks with ice, and I got to choose between pretzels or cookies, which was a nice touch. The seats also felt a bit roomier compared to my experiences flying Southwest, so the flight was more comfortable overall. Overall, a very positive experience, and I would definitely consider flying with them again!

I mostly fly with American Airlines as that's my preferred airline of choice. I know, I know you…read moreeither like them or hate them. However any issues I've had was taken care of promptly through their customer relations department. I love they have free entertainment and through my cellphone carrier I have free wifi service! I always upgrade to premium seating for extra legroom or at the last minute upgrade to first class for a reasonable fee. I've always received friendly service out of the Sacramento location so no complaints their other airports that's sometimes is a different story, but very rare. Most of my flights are always on time flying out of Sac and I did have one flight that was cancelled 50 mins before boarding and I could either be refunded or put on another flight. I picked the obvious and got boosted to first class for the inconvenience! Fly other airlines, but this is my got to because the fares are usually the most reasonable.

As a facilitator for the front line workers of one of Californias top hospitals I always start my…read moreclasses asking the group for examples of "bad customer service". Arms shoot up and everyone is always eager to share a story. Example after example people remember more stories or similar stories, laughing starts and I always have to end this part of the group. My service received on May 22/23 & 29th from the phone agents, desk agents and flight attendants will now be used as examples for my classes. It all started with an unapproved charge on my credit card made 2days prior to my vacation starting. Yes, when I saw the charge I instantly closed my account and contacted United. I spoke to Harvey. I was told he couldn't do anything but he said he would put a note to other United agents on my account, alerting them that my credit card was compromised and to not make any changes to my reservation. He told me to speak to the ticketing agent at the airport to get a refund and put back in my original seat assignment. Sue at United front desk couldnt help me get my original seats either and offered me no help at all other than to tell me "I can move you back but it's going to cost you more". So, because I technically paid for it, I had 1st class seats for a 2hr flight Roanoke Virginia. First Class, basically a bigger seat and that's it. We got asked half way through our flight if we wanted a drink and snack. I also wasn't asked if I minded, or was allergic, to the huge dog and owner they moved into the empty seats behind me. Did the lady and her dog pay for those two empty seats? I don't think so, but I was made to pay for mine. Now, it's time for my flights home. Day before my flights I go to the app to check-in and the app is showing No Flights Scheduled. I call and speak to a service rep and she says that she had no idea why my flights were cancelled but she was able to reinstated all my seat assignments without any problems or up charge. Fast forward, we check in for our flights to Richmond/ Chicago/Sacramento and get to to our gate and see the flight is 5hs delayed because they "have no crew". We were automatically redirected on another flight and seats randomly given to me. I saw I was separated from my husband and scanned a QR code by the gate, spoke to an agent who huffs & puffs to change our seats and put them together. When we arrive in Denver we rush over to our new gate and with a few minutes to spare we pre check with the agent confirming we didn't neef new bording passes for this flight to Sacrament. He doesn't even look at us and says "if it says Sacramento on it you're fine" and brushes us off. Well what do you think happens? We go to get on our flight, boarding passes don't work, and this POS starts acting like it's our fault we're holding up the line. Not only was his demeanor rude he separated my husband and my seats. Seriously crash landed in Sacramento which caused the crew to be unable to open the cargo door and remove our luggage. We only found this out after we were standing around 30-40mins with the other passengers in baggage claim. Finally luggage starts moving through and an hour later my husband and I are staring at an empty luggage conveyor belt. Our luggage was missing. Reported my luggage missing in that little room everyone hopes to never be in. The woman says your luggage is in Chicago, we'll text you along the way to keep you updated on where your luggage is. She even sent me a practice text. That was the first and last text I received regarding my bags. Before we left she said we'll deliver your bags probably by morning. By 9am and receiving no text and nothing on the app, I called the Baggage Recovery Center, gave my last name and confirmation number and he instantly told me my luggage was on its way to California and would probably be out to me by noon/1. By 2:30 and no word about my luggage I call the Baggage Recovery Center again and told the woman, Pria, that I wanted an update on my bags. She said "what's wrong with your bags". Conversation ended with her saying my bags will arrive in 6-8hrs. Which we all know is another way of saying "I don't know". In the end, my husband and I got home alive and our luggage did arrive a day later. But it's still unfortunate that the horrible feeling United has given me is trumping the joy I had on vacation. But that's how bad service goes, it stays longer and travels farther than good.

Where do we begin? Flew into Washington DC for a connection to Norfolk VA. 3 planes loading from…read morethe SAME gate at the SAME time...due to that delay, we sat in our plane on the tarmac for over an hour until a thunderstorm forced us back into the terminal. We got updates for the next 5 hours until they finally cancelled the flight. The terminal shut down and we spent a cold night in the terminal after rebooking the flight ourselves for 8am the next morning. Unfortunately, our first class ticket wasn't honored and we were shoved into economy , but at least we got there I guess! Coming home, the first leg was late, the food was cold but we made our connection. Flew into Sacramento on time, and then sat for over 30 minutes while the ground crew moved first one plane and then another while we waited for the empty plane to be moved from our gate. Seriously United...you need to do better.

Ray who works at the ticketing Delta booth was the BEST service I have ever had anywhere. He went…read moreout of his way to help me and my mother when we did not even ask. He even found us at a cafe after and got us a better flight!!! Ray is a hero. Delta promote this man asap

We fly first class because of my husband's disabilities. The service was mediocre…read more The air was not working above our seats and it got so warm my husband was sweating. Usually the airline attendants continuously walk through the aisle and offer drinks or snacks. It didn't happen on this flight. I had to ask for my water. In the past the airline attendant would ask our name and check our meal reservation. It did not happen on this flight. The glass of water I received with my dinner was in a glass. The next glass of water was in a paper cup. Is the airline trying to save money? Or could it be the level of service is based on the destination. At the check in counter I had to remind the attendant to put the "priority " sticker on our luggage. The good part was a quick check in and it was easy to make the reservation.

I love this place. It's so clean and calm. While we were there there was a couple of people routing…read moreout flight plans. I love watching the planes take off. We were there it was rainy and foggy so no plans were taking off. Some people were working in there hangers working on there planes, but we couldn't see them front the viewing area. They have lots of seating and we took a table and enjoyed our tea we got from Aviators.

The instructor Tim was Amazing he tough me a lot of basic about flying the plane he told that I'll…read morebe taking off the plane which was awesome and he was really friendly person I would recommend that if someone want to learn how to fly a plane they need to go to CFI aviation in Sacramento executive airport

If I could give JetBlue a 0 I would. I flight from SF to NYC continued to be delayed. We ended up…read moremissing our connecting flight. The customer service person told us they can rebook our flight the following day and JetBlue will pay for a hotel. She said we can wait for the voucher or submit the receipts and get reimbursed. By this time we didn't want to wait in the airport for 2-3 hours so we chose the later. We got home and they gave us the runaround, then said they will not compensate us. The customer service person even told us where to stay and they would give us $12 a day for food. We all joked about what you can buy for $12. Boy was this a scam!! I will never fly them again.

A week ago it was my first experience using Jet Blue airlines. I have to say at first I was a…read morelittle nervous aboit what to expect because I do not hear about many reviews with this aircraft so I felt like I didn't have much to go off of. However, while boarding the plane and during my flight I was extremely impressed. This was by far the best flight I had ever experienced. In the past, airline seats were too small, little space, or the accomdating snacks were subpar to those who paid so much for their tickets. However, on this aircraft I was glad to see not only were the seats accomodating to everyone but they were leather lined and also had a head rest that adjusted according to your comfort. Thought of the confort of everyone during the transition of the flight and the recling position offering enough room for everyone. Had excellent and clean aircraft as well as windows to look out of. Not to mention organized aircraft safety instructions. Demonstrating proper use of each step for instruction. And also an assorted snack tray with a variety of options to accomdate each passenger. I couldnt be more pleased with the expectations of a long flight.

Nonstop flight from Sacramento to Honolulu was uneventful and very smooth. Were given delicious…read moreHonolulu cookies and a Hawaiian cocktail in flight. the flight attendants were attentive and very friendly. Only ding would be that my monitor did not work so I was unable to watch a movie on the almost 6 hour flight but I know and understand that that's going to happen and hopefully they get it fixed for the next flyer.

Red eye from SMF to Lihue, HI. Took off on time 5 stars…read more Seats are just OK. 2/5 No inflight movies. 1/5 Free T-mobile Starlink Wi-Fi. 5/5 Staff was moderately friendly. 4/5 But what peeved me hence 1 star review. Complimentary Food served was just meat sandwich or egg. No accommodation for those that are vegan, lacto vegetarian which some folks are. ***** Not acceptable for a 5hr 15 min flight. ****** Just some water for this medium haul flight. Do better Hawaiian . 1/5

So I fly to Mexico a lot-with the wife being from Jalisco,we tend to go back pretty often and when…read morewe do it's almost always on Volaris.In the past we have flown to Guadalajara and to Cabo-this time we were flying to Mexico City for the 1st time. Volaris for sure is a budget airline-they nickel and dime you for every little thing-we tried to add a bag last minute and boom $150 each way-straight crazy,luckily it was a kid-less trip so carry-ons it was.That being said-the airfares themselves are cheap.They don't offer free refreshments but do offer free water in a cup.You have to purchase sodas or beers-I ended up buying 2 bottle waters and a Diet Coke for around $9-that got me thru a 4 hour flight pretty easily. Planing and De-planing was pretty fun as we had to take a bus to and from the plane then climb up the stairs to the plane out on the airstrip-that always feels more fun for some reason. The seats inside are comparable to the "bidirectional"named airline that recently made news with their change to no more free luggage and assigned seating now,feels very similar in regards to comfort and legroom to that airline. No WiFi on Volaris flights at this time-they do have an entertainment type network you can access during your flight but it costs around $2 to access it. In closing-if you ever find yourself headed to Mexico and looking for a no frills airline experience that will save u a few shuckles-I guess I do recommend Volaris Airlines since I seem to keep using them over and over again. PS-Pro Tip-if you ever find yourself traveling domestically within Mexico,I 100% recommend Volaris-they are so cheap-I paid like $31 to fly from Guadalajara to Puerto Vallarta last year-so cheap-that I fully recommend-Be Safe Out There.

They overbooked the flight and had us in limbo for a couple hours until they rescheduled our flight…read morefor the next day. Would not recommend