Flight got cancelled after I arrived at the airport. They said no other flight for next two days…read more Only remedy was a refund. They refused to rebook me on another airline. I just had to pay an additional $420 for a last minute flight with Southwest. As an attorney, I know the legal remedy is a full refund. As a consumer, you have permanently lost my business.

Used twice... All is good…read more We've only flown Spirit Airlines twice and I must say both times have been reliable and we haven't experienced any delays. Both times traveling to LAS. Of course, with the cheap fares any upgrades would be an additional costs like snacks or an extra luggage placed in the overhead bin. Hubby tells me that this carrier might be our best choice when traveling short distances for a weekend getaway since we don't have to pack so much and, additionally, as long as we meet the requirements for personal items carry-on we can keep the cost low. Also, one other thing with Spirit is that I've experienced one of the smoothest landing aboard this airline. Sometimes I have to grab my armrest to prepare for landing... the landing was perfect. Review #1557 updated

There wasn't much traffic when we got dropped off at the Alaska airlines gate. We were able to…read morecatch a tram immediately to take us to the B gates. The security line was super short and we got through in 5 minutes. You no longer have to take your shoes off when you go through security which is really nice! If you're wearing a sweatshirt, and have shirt on underneath they will ask if you're comfortable removing it. After making it through I was very surprised to see all of the food choices have changed and 100% for the better! I grabbed a coffee at temple which I thought would eat some spare time but the whole process was surprisingly quick. You order and pay at the kiosks up front which helps the like go quickly. Then once your order is ready your name is called out. I think I only waited a total of 10 minutes! The one thing I will say is that sometimes they don't call names out very loudly so you have to stand close.

Thank you SMF for being consistent and reliable when it comes to travelling. I know what to expect…read morefrom this airport and I'm rarely disappointed or surprised. With that being said, they are making changes to the airport to expand it and hopefully improve it even more, but there are fears that with growth there will be some hurdles and drawbacks. For now, they have made some fun changes including many local businesses being featured in Terminals A and B. I love that they're sharing local flavors with the people passing through our airport and highlighting some of the cool places in our city. From our trips the airport is easy to arrive to, pick others up from, check into flights and navigate, they offer some decent food and drink options, and have a good amount of seating for those waiting on their flights. They also fly to a good amount of places with non-stop or connecting flights. Security is typically very efficient and we always arrive early for our flights and find ourselves with plenty of time ahead of takeoff to visit the restroom, pick up some bites or sips, and walk around. Baggage claim is also pretty straight forward and we've never had a problem picking up luggage after a trip and getting picked up or requesting a ride from Uber/Lyft. This airport is one of the more comfortable and easy to navigate airports that we've been through.

This was our first time flying out of Sacramento International Airport on Southwest Airlines with…read morethe new assigned seating, and I couldn't have been happier with how it went. I'll admit I was a little nervous going into it since it's such a change from how Southwest has always done things, but it was surprisingly smooth. Everything felt easy, like they had been doing it this way for years. And honestly, not having everyone rush to line up and grab their seat was such a nice change. We did pay for the upgrade for extra leg room, and it was 100% worth it. It made the whole flight feel more comfortable, especially for a longer travel day. One thing that stood out was the snack selection. There were so many options, from honey or salted pistachios to Oreos, ginger snap or graham cracker cinnamon cookies, and even garlic pretzel twists. Everything we tried was actually really good, which isn't always the case with airplane snacks. I also loved that the cups are now made from bamboo, which felt like a nice, more thoughtful touch. Everything on board felt really clean, and I believe we were on one of the newer 800 planes, which definitely added to the overall experience. Helpful tip: If you're on the fence, the extra leg room upgrade is worth it, and the new seating setup actually makes boarding feel way less stressful. It ended up being a much better experience than I expected, and I'd absolutely do it this way again.

If you are doing assigned seats, why let people move to wherever they want when door closes?…read more What's the point of that. Yes. If theres a row open sure. Im all for it. But I was assigned a middle seat. With Noone at window or aisle. So I sat in my middle seat. And some guy came and sat next to me in the aisle seat, after he already had his seat in the middle. I get it. Trust me I do. But I got told even if the window seat is open I can not move to it because of how the manifest lists passengers and where they are. Sooooooo . Pick a side southwest. Disappointed

This was my first time flying, American Airlines. The staff was very friendly and made the whole…read moreprocess feel easy and comfortable, which I really appreciated as a traveler. They offered full drinks with ice, and I got to choose between pretzels or cookies, which was a nice touch. The seats also felt a bit roomier compared to my experiences flying Southwest, so the flight was more comfortable overall. Overall, a very positive experience, and I would definitely consider flying with them again!

We got up at 3:30 this morning to be on a flight to Dallas to then catch a flight to Zurich…read moreThis plane has been here since last night and it was going to be first flight out Well when checking the plane they found an issue so instead of if leaving at 6:42am we are now scheduled to leave at 12:00 which means we missed our flight to Zurich So now we have lost a entire day of our vacation and we are out a hotel and more This airline sucks I will not ever use them again I watch Facebook just a week ago about the same airlines with many issues They suck

As a facilitator for the front line workers of one of Californias top hospitals I always start my…read moreclasses asking the group for examples of "bad customer service". Arms shoot up and everyone is always eager to share a story. Example after example people remember more stories or similar stories, laughing starts and I always have to end this part of the group. My service received on May 22/23 & 29th from the phone agents, desk agents and flight attendants will now be used as examples for my classes. It all started with an unapproved charge on my credit card made 2days prior to my vacation starting. Yes, when I saw the charge I instantly closed my account and contacted United. I spoke to Harvey. I was told he couldn't do anything but he said he would put a note to other United agents on my account, alerting them that my credit card was compromised and to not make any changes to my reservation. He told me to speak to the ticketing agent at the airport to get a refund and put back in my original seat assignment. Sue at United front desk couldnt help me get my original seats either and offered me no help at all other than to tell me "I can move you back but it's going to cost you more". So, because I technically paid for it, I had 1st class seats for a 2hr flight Roanoke Virginia. First Class, basically a bigger seat and that's it. We got asked half way through our flight if we wanted a drink and snack. I also wasn't asked if I minded, or was allergic, to the huge dog and owner they moved into the empty seats behind me. Did the lady and her dog pay for those two empty seats? I don't think so, but I was made to pay for mine. Now, it's time for my flights home. Day before my flights I go to the app to check-in and the app is showing No Flights Scheduled. I call and speak to a service rep and she says that she had no idea why my flights were cancelled but she was able to reinstated all my seat assignments without any problems or up charge. Fast forward, we check in for our flights to Richmond/ Chicago/Sacramento and get to to our gate and see the flight is 5hs delayed because they "have no crew". We were automatically redirected on another flight and seats randomly given to me. I saw I was separated from my husband and scanned a QR code by the gate, spoke to an agent who huffs & puffs to change our seats and put them together. When we arrive in Denver we rush over to our new gate and with a few minutes to spare we pre check with the agent confirming we didn't neef new bording passes for this flight to Sacrament. He doesn't even look at us and says "if it says Sacramento on it you're fine" and brushes us off. Well what do you think happens? We go to get on our flight, boarding passes don't work, and this POS starts acting like it's our fault we're holding up the line. Not only was his demeanor rude he separated my husband and my seats. Seriously crash landed in Sacramento which caused the crew to be unable to open the cargo door and remove our luggage. We only found this out after we were standing around 30-40mins with the other passengers in baggage claim. Finally luggage starts moving through and an hour later my husband and I are staring at an empty luggage conveyor belt. Our luggage was missing. Reported my luggage missing in that little room everyone hopes to never be in. The woman says your luggage is in Chicago, we'll text you along the way to keep you updated on where your luggage is. She even sent me a practice text. That was the first and last text I received regarding my bags. Before we left she said we'll deliver your bags probably by morning. By 9am and receiving no text and nothing on the app, I called the Baggage Recovery Center, gave my last name and confirmation number and he instantly told me my luggage was on its way to California and would probably be out to me by noon/1. By 2:30 and no word about my luggage I call the Baggage Recovery Center again and told the woman, Pria, that I wanted an update on my bags. She said "what's wrong with your bags". Conversation ended with her saying my bags will arrive in 6-8hrs. Which we all know is another way of saying "I don't know". In the end, my husband and I got home alive and our luggage did arrive a day later. But it's still unfortunate that the horrible feeling United has given me is trumping the joy I had on vacation. But that's how bad service goes, it stays longer and travels farther than good.

Where do we begin? Flew into Washington DC for a connection to Norfolk VA. 3 planes loading from…read morethe SAME gate at the SAME time...due to that delay, we sat in our plane on the tarmac for over an hour until a thunderstorm forced us back into the terminal. We got updates for the next 5 hours until they finally cancelled the flight. The terminal shut down and we spent a cold night in the terminal after rebooking the flight ourselves for 8am the next morning. Unfortunately, our first class ticket wasn't honored and we were shoved into economy , but at least we got there I guess! Coming home, the first leg was late, the food was cold but we made our connection. Flew into Sacramento on time, and then sat for over 30 minutes while the ground crew moved first one plane and then another while we waited for the empty plane to be moved from our gate. Seriously United...you need to do better.

Ray who works at the ticketing Delta booth was the BEST service I have ever had anywhere. He went…read moreout of his way to help me and my mother when we did not even ask. He even found us at a cafe after and got us a better flight!!! Ray is a hero. Delta promote this man asap

We fly first class because of my husband's disabilities. The service was mediocre…read more The air was not working above our seats and it got so warm my husband was sweating. Usually the airline attendants continuously walk through the aisle and offer drinks or snacks. It didn't happen on this flight. I had to ask for my water. In the past the airline attendant would ask our name and check our meal reservation. It did not happen on this flight. The glass of water I received with my dinner was in a glass. The next glass of water was in a paper cup. Is the airline trying to save money? Or could it be the level of service is based on the destination. At the check in counter I had to remind the attendant to put the "priority " sticker on our luggage. The good part was a quick check in and it was easy to make the reservation.

I love this place. It's so clean and calm. While we were there there was a couple of people routing…read moreout flight plans. I love watching the planes take off. We were there it was rainy and foggy so no plans were taking off. Some people were working in there hangers working on there planes, but we couldn't see them front the viewing area. They have lots of seating and we took a table and enjoyed our tea we got from Aviators.

The instructor Tim was Amazing he tough me a lot of basic about flying the plane he told that I'll…read morebe taking off the plane which was awesome and he was really friendly person I would recommend that if someone want to learn how to fly a plane they need to go to CFI aviation in Sacramento executive airport

If I could give JetBlue a 0 I would. I flight from SF to NYC continued to be delayed. We ended up…read moremissing our connecting flight. The customer service person told us they can rebook our flight the following day and JetBlue will pay for a hotel. She said we can wait for the voucher or submit the receipts and get reimbursed. By this time we didn't want to wait in the airport for 2-3 hours so we chose the later. We got home and they gave us the runaround, then said they will not compensate us. The customer service person even told us where to stay and they would give us $12 a day for food. We all joked about what you can buy for $12. Boy was this a scam!! I will never fly them again.

A week ago it was my first experience using Jet Blue airlines. I have to say at first I was a…read morelittle nervous aboit what to expect because I do not hear about many reviews with this aircraft so I felt like I didn't have much to go off of. However, while boarding the plane and during my flight I was extremely impressed. This was by far the best flight I had ever experienced. In the past, airline seats were too small, little space, or the accomdating snacks were subpar to those who paid so much for their tickets. However, on this aircraft I was glad to see not only were the seats accomodating to everyone but they were leather lined and also had a head rest that adjusted according to your comfort. Thought of the confort of everyone during the transition of the flight and the recling position offering enough room for everyone. Had excellent and clean aircraft as well as windows to look out of. Not to mention organized aircraft safety instructions. Demonstrating proper use of each step for instruction. And also an assorted snack tray with a variety of options to accomdate each passenger. I couldnt be more pleased with the expectations of a long flight.

Red eye from SMF to Lihue, HI. Took off on time 5 stars…read more Seats are just OK. 2/5 No inflight movies. 1/5 Free T-mobile Starlink Wi-Fi. 5/5 Staff was moderately friendly. 4/5 But what peeved me hence 1 star review. Complimentary Food served was just meat sandwich or egg. No accommodation for those that are vegan, lacto vegetarian which some folks are. ***** Not acceptable for a 5hr 15 min flight. ****** Just some water for this medium haul flight. Do better Hawaiian . 1/5

Starlink Wi-Fi saves this flight, I got a broken seat screen in business class so couldn't see what…read moremovies were available. At least with Starlink I was able to connect to YouTube or Hulu and watch some stuff. Food served was gross. Breakfast sandwich was probably the only good thing. Their lunch and dinner options were nasty. On my return flight from Japan I bought some instant cup food from the konbini where you add hot water and it instantly tastes better than the plane food. Planes should just offer that. Probably costs less, tastes better, more food variety and you could probably store more on the plane than the nasty microwave plane food. Flew business class and the seats became uncomfortable after awhile.

So I fly to Mexico a lot-with the wife being from Jalisco,we tend to go back pretty often and when…read morewe do it's almost always on Volaris.In the past we have flown to Guadalajara and to Cabo-this time we were flying to Mexico City for the 1st time. Volaris for sure is a budget airline-they nickel and dime you for every little thing-we tried to add a bag last minute and boom $150 each way-straight crazy,luckily it was a kid-less trip so carry-ons it was.That being said-the airfares themselves are cheap.They don't offer free refreshments but do offer free water in a cup.You have to purchase sodas or beers-I ended up buying 2 bottle waters and a Diet Coke for around $9-that got me thru a 4 hour flight pretty easily. Planing and De-planing was pretty fun as we had to take a bus to and from the plane then climb up the stairs to the plane out on the airstrip-that always feels more fun for some reason. The seats inside are comparable to the "bidirectional"named airline that recently made news with their change to no more free luggage and assigned seating now,feels very similar in regards to comfort and legroom to that airline. No WiFi on Volaris flights at this time-they do have an entertainment type network you can access during your flight but it costs around $2 to access it. In closing-if you ever find yourself headed to Mexico and looking for a no frills airline experience that will save u a few shuckles-I guess I do recommend Volaris Airlines since I seem to keep using them over and over again. PS-Pro Tip-if you ever find yourself traveling domestically within Mexico,I 100% recommend Volaris-they are so cheap-I paid like $31 to fly from Guadalajara to Puerto Vallarta last year-so cheap-that I fully recommend-Be Safe Out There.

They overbooked the flight and had us in limbo for a couple hours until they rescheduled our flight…read morefor the next day. Would not recommend