Sometimes you just get very very lucky... Having just moved…read moreto Eugene and needing car servicing I checked all of the entries on Yelp and read all the reviews very carefully. Based on the reviews we made an appointment at Oakmont to get our truck serviced. The truck has not been serviced in 14 years! Oakmont was terrific, when we picked it up we were very confident that they had gone through it with a fine toothcomb and fixed all the issues. However, they are also practical, if it wasn't needing service, they didn't fix it, so rare in these times when garages try to push a total rebuild on you. Their prices are also very fair, no gouging here! The only problem is that they are so good that it can be difficult to get an appointment, but they always try to get you in if at all possible. Feeling blessed, so great to have a good mechanic you can trust!

Oakmont Service Center - A Referral That Fell Short…read moreReferrals are the backbone of any reputable business, especially in the world of classic cars. I own a 1949 Chevy, and like many classic car owners, I rely heavily on trusted recommendations. Skilled mechanics who truly understand vintage vehicles are rare in our area, especially since the retirement of one of the most respected classic specialists Eugene has ever had. Oakmont Service Center came recommended by a respected transmission expert, and my first interaction with Jerremy, the manager, was positive. My initial visit--radiator exchange, exhaust leak repair, and a minor carburetor adjustment--went smoothly, and meeting the two mechanics who handle classics gave me confidence in the referral. That confidence didn't last. A Breakdown and a Missed Diagnosis During a casual weekend drive, my Chevy wouldn't start after a coffee stop. After checking the usual suspects with no luck, I called Jerremy. The car was towed in, and it took two days before Eric looked at it. Because I'd had a starter issue in the past, he removed and reinstalled the starter without performing a full diagnostic. A professional approach would have been to verify the actual cause rather than rely on history. The real issue was the distributor. I chose to upgrade to an electronic module and coil. Eric removed the distributor and sent it to a shop in Cottage Grove for the upgrade. When it returned, I made it clear--in front of Eric, Jerremy, and Mike (the owner)--that if there were any questions, they should call the builder directly. No call was ever made. Critical Steps Missed The builder later informed me that Oakmont suggested they "needed to get into the engine," which was unnecessary and incorrect. The distributor had been installed improperly, and a firewall-mounted module was still running six volts--something any experienced classic mechanic would have caught immediately. The car would never have started without correcting that. To suggest engine work without completing basic diagnostic steps was a bad call. Lack of Accountability When I stopped by to speak with Mike about the missed steps, he was "too busy" to talk. Jerremy took my number, but no one followed up. When I reached out again, I was offered a $100 refund--an acknowledgment that mistakes were made, but not a meaningful resolution. I was also disappointed to walk in and see Eric working on my classic without a fender mat. That alone speaks volumes about attention to detail and respect for the vehicle. A Referral That Didn't Hold Up This referral fell short. As another reviewer, Von Sellz, pointed out--we don't all have dash cams to monitor what happens behind the shop doors. Some shops, like Joe's Garage, take thorough check-in photos and run a professional, accountable operation. They've been doing it right since 1952. Oakmont Service Center had an opportunity to live up to their reputation and the trust placed in them through referrals. Instead, they missed critical steps, failed to communicate, and didn't take ownership of their mistakes.

This is the third excellent experience I have had with Wayne's Garage. They do a thorough…read moreinspection on my 2003 Avalanche and help me keep her running in tip top shape. The guys are great and I will be back again. You should try them too.

What a great shop this is! I just found them a few weeks ago. I had work done on my Acura at a…read moregarage in Eugene and the problems weren't only not fixed but created a problem with my A/C. Jerry was so nice and scheduled to check out the car a few days out. I dropped off my car and the mechanic went over the issues I had: speedometer cable broken and replaced Idle control not working. Come to find out, my A/C wasn't working right either. The shop is very clean, as is the waiting area and bathroom. They had coffee and water available to drink while I waited. The work was done in a reasonable amount of time. I was warned that the A/C issue might involve having to remove the dash inside the car to find the problem and might be a pricey fix. Ugh. I was preparing for the worse and praying for the best. The speedometer cable was not broken but disconnected. Huge cost savings there and impt. because the part was no longer being manufactured. The Idle control part that was put on by the Eugene mechanics and didn't fix the idle problem wasn't the necessary part to fix the idle problem. My car has a manual transmission. It has two Idle control parts not one which is what automatic transmissions have. The one that was replaced was for hot starts...the one I needed was for cold starts which would solve both cold and hot start idle issues. I found a used fast idle control assembly part online and that fix was properly fixed now. The fix made by the garage in Eugene to address the fan issue for the radiator was not fixed. Mainly because the problem wasn't the fan but a dead battery. The Eugene mechanics repair that was made was to add a timer and sensor which, not only wasn't necessary but ended up being the cause of the A/C unit not working. It was blowing the A/C fuse making the A/C not work. Thankfully the dash wasn't taken out so the fix was not as expensive as I thought it would be. I am grateful for good and honest mechanics. I am frustrated with having to go back to my previous mechanic and try to get some money back on the work they did but I'm going to try. Wayne's is my new Acura mechanic.

We only have one vehicle in our family. Even though the lack in a rental loaner. They make it up by…read moredropping the vehicle at our home when they got done with the repairs. I love the vehicle maintenance where they text you the results with pictures. They do the work they promise. They are super friendly and know our names. They keep you updated on the progress. The place is clean as well. I love the honesty even being a female I don't feel like I need my husband with me. Overall really am impressed!

I was lied to about my back brakes being at 1mm and I don't believe they even did an alignment (car…read morestill has a slight pull) When I came in to complain I was condescending to and called a liar. The service manager lied to the owner and said I was yelling at him(I never raised my voice) They take advantage of women! DO NOT BRING YOUR CAR HERE!!

I'm new to the PNW, so color me surprised when I turned on my outside car's heater and got hit with…read morethe distinct scent of zoo and port-a-potty. Yup. Rats had moved in. This being a time-sensitive matter, as rats could end up chewing through wires the longer they live in your engine compartment, Sun Automotive thankfully made space for my poor car the same day I called. They kept my car for 3 days and were able to work it in around other customers. They found the nest in my heater box and removed it and sanitized everything and changed the air filter where the rats had started another nest. After all of that, they sprayed herbal rat repellent and sent me on my way. They're pretty expensive, the rat repellent they sprayed was about $140, but they do good work, communicate updates well, and they worked me in same-day when other mechanics I called quoted me a whole week out. Overall, I'm very pleased that they were able to get the rats out before any more damage could occur. My car is now safely in a garage, so this will hopefully never happen again. I plan to return to Sun Automotive for regular maintenance.

First of all, I never write reviews but this company's commercials about how fair and honest they…read moreare, are so outrageous and it could not be further from the truth it angers me every time I see one. You might see some positive reviews and that's only because the people that are writing them still don't know they got ripped off. I arrived in Eugene OR five years ago and the engine light went on in my SUV. I happen to be near an auto parts store and knew they had some testing device. They said they I needed some part replaced, I don't remember what it was called now, but it was $200 and easy to install. I didn't buy it then but went to Sun Automotive on Rustic Pl., to get an estimate to fix it. they looked me in the face and said it was gonna cost $900. I told him how the auto parts store said it would only cost $200 for the part and that would be easy to install. but Sun Automotive said the auto parts store didn't know what they were talking about and to replace it would be very difficult to get to. I suspected a rip off and went to a different auto repair company down the road. Not only did they tell me it was easy to replace that part, but when they checked out the car, the only thing that was wrong was that the gas cap was loose. I'm telling you folks and I have nothing to gain for making this up. These are conniving thieves. BUYER BEWARE !

well to start off they are friendly I'm office. Iv gone here twice and first time 1 of the guys…read moredoing my oil change used his foot to push my door open I wasn't happy he scuffed it I did say something to the I did say something to the manager, and they were removed it. The second time I went Everything was fine again, but I noticed it was the same guy that got in my car to do oil change so I purposely see if he used his feet to open my door. I did see a tiny foot mark, but I didn't say anything and I just wiped it off, but I did notice that he's messing with my seatbelt for some reason he was twisting it in some sort of weird way to the point where when I tried to put my seatbelt on, it was all mangled up. I don't know what's wrong with this guy, but he needs to leave my stuff alone because next time I'm gonna go in and I'm not gonna be nice. given a four star rating is still good, but it would be five. If this guy that was getting in my car wasn't acting like a child messing with my stuff.. I don't understand how it's hard for someone to get in the pull it in the garage. Do your job get back in my car do not touch anything in my car other than the the steering wheel and get out of my car, the exact same way.

I have been going to JT Auto for about 4 years, they have worked on a number of cars and always…read morehad good repairs and service and no complaints Patrick always explains all the things that were found on the car and what should be taken care of to prevent break down and items that need to be looked at on a later date No strong Arm tactics, just informs you with pictures and cost I would not go anywhere else thanks JT Auto

I called about a headlight replacement and they let me drive-in within 10 minutes and replaced it…read moreso quickly! The price was amazing and the staff was kind. I'm definitely coming back.

One thing worth knowing for anyone booking here: don't expect your car to be seen at your scheduled…read moretime. Book expecting a wait. I booked this appointment two days in advance for 1:30 pm wheel alignment had & dropped my car off early at 12:36 pm in case they could start sooner without expectations. From 1 pm till 2:47pm car sat in the parking lot untouched. Around 2 pm someone came over to offer coffee n' water & said thanks for your patience, we've had a tough day, but gave me no timeline. Whenn't even started yet, that I finally went to ask how much longer I was told the it alone takes about an hour, so I was looking at another hour on top of the two I'd already waited and hour from the appointment time. When I raised my concern, the front desk staff told me the appointment time isn't when service starts, it's just your drop-off time. That's not stated anywhere on their website or when booking. After more than two hours with no proactive updates I chose to leave & book with another shop. To the shop: this would've been a completely different experience if someone had simply told me up front that you were running behind & given me the choice to wait or reschedule. I would have rescheduled if that option had been offered honestly & early. Please train your team to flag delays proactively & add a note when booking that appointment times are drop-off windows. That one change would fix everything that went wrong here.

There are plenty of mechanics and garages in Eugene to choose from, but I will definitely be…read morepointing people in Sun Automotive's direction whenever I have the opportunity. I first came to Sun just because of their proximity to my home, and Bryan at the campus location helped me out with several smaller issues I was having without charging me - that easily earned them a first look when I had some real mechanical issues to deal with. Customer service means a lot when you're a smaller business, and those kinds of things go a long way towards creating customer loyalty. Most recently, I needed a shop alignment after making some modifications and repairs to my vehicle (I had first taken it to Les Schwab because Sun was booked for the week and I wanted it at short notice, but my estimate quadrupled when they told me my inner/outer tie rods needed replacing). Bryan gave me a call the afternoon of the day I brought my vehicle in and told me that they were able to complete the work, but that they felt they needed to fix some of my amateur driveway repairs to my tie rods. That required another 1.5 hours of labor to basically undo my work and then do it properly. Bryan said that he didn't wouldn't just add charges onto my initial bill - I had come in expecting to pay a certain price for an alignment. However, the repairs were definitely critical. He asked how I felt about paying for the extra labor. In a nutshell, I agreed to pay the extra because 1. I have a lot more peace of mind, 2. It's fair to pay a person for their labor, and 3. He took the time to ask me about the charge rather than just tacking it on. Like I said above, it's the small stuff that earns loyalty in a competitive business. I'd go to Sun before someone else, even if they had lower rates, because they do good work and they go above and beyond to earn your patronage.

My son brought his car here to find out what repairs it needed as it's an older vehicle. In their…read moredefense the things they listed as needing repairs were correct but the price they were charging for the repairs was outrageous! After looking over the estimate my husband told him to get a second opinion. He took it out to Springfield to a different mechanic. Same repairs for less than half the price. I feel that this place preys on students and people in a bind.

I am from out of town. Radiator blew while towing fifth wheel. Needed a quick turnaround due to…read morecampsite reservation expiring. A mechanic worked late on a Friday so we could meet our deadline, which we did. Thank you! You delivered, Integrity!

The woman at the front desk is FABULOUS. They did change my oil and that seemed to go well, other…read morethan interacting with a mechanic there. I have a vehicle that is old, and I simply want to do what I gotta do to keep it running. The mechanic I spoke with who pointed out some things that need done, just interacting with him made me uncomfortable. He wasn't friendly, I felt underlying passive aggressiveness + judgement for not jumping at the chance to book services (it is a financial issue!). Also I came here a year ago and it was the same feeling from him, he said it was almost past due to get new brake pads. I still haven't done new brake pads. Today I took my car elsewhere and my brake pads are at 6mm, so they have more mileage than he gave the impression of. I won't come back, my gut told me don't go there again. Had he been warm/friendly, there's a very strong chance I would have booked with them.