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    SpringHill Suites Boston Peabody

    3.3 (108 reviews)
    ModerateHotels
    Open • Open 24 hours

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    Jemellee S.

    So this hotel is right off a freeway which once you miss your turn you'll have to go a country mile to turn around (sarcasm). It is quite annoying. We stayed for six days and I think we missed our exit or turn about half the time. So, pay close attention :). There is a shopping center near by with a lovely Italian restaurant. When we checked in it was pleasant. The front desk staff were very nice and helpful. They gave us tips on where to go. Also, this hotel is kind of in the center of "things to see" so that's a plus. Salem is not far from here and downtown Boston. I like the location. This hotel looks a little old from the outside (needs new paint). But when you come in the lobby actually looks very nice. It has been recently renovated. The rooms are also renovated but I think they missed the bathroom (not renovated). The room is nice though. During our stay there were a lot of tourists. Lots of kids (high schooler's). But I only saw them at breakfast. Didn't hear any loud noises or had any disturbances (another plus). Oh by the way there is free continental breakfast. Cons: like I said it's off the freeway, so the turn is easy to miss. The bathroom toilet is loud when you flush. We did see one little bug crawling by the bathroom light fixture. We tried to get but it went in the light (we never saw it again). I give this hotel 3.5 stars. It was a good stay but could be better. I would come back again. It would be nice to see what has improved.

    Crystal O.

    Strangest thing- night one, no problems- bed comfy, shower & bath clean- night two, after we returned to the hotel- it was like someone had smoked cigarettes in the room. The smell slapped you in the face when you came through the door & in the bathroom too. I can't explain it. Cleaning is suspended, so no one should have been in the room. At one point, John asked me to try standing outside the next room door to see if I could smell smoke from our neighboring room. I didn't. I have severe allergies, so I was pretty miserable that night. Breakfast was standard. Scrambled eggs, sausage patty, bagels, muffins, bananas, oatmeal, yogurt & cereal. Same thing every morning. It was sufficient.

    Stained Couch
    Tony M.

    We felt comfortable booking here because it was a Marriott Hotel. We will not be back to this hotel on our next trip. I don't like writing bad reviews and always give the business an opportunity to respond and make it right. But these guys fell short, not addressing most of our concerns. We were traveling for a short vacation to the Boston/Salem area so this was a natural place to stay. We arrived late at night and were exhausted. We simply went to bed our first night. We woke up and actually looked around the room to see how gross it was. Our couch had stains all over it, we went to flip the cushion and found a gross used mask in the couch. This was simply unacceptable. Marriott promotes how awesome their Covid 19 cleanliness is, clearly that is a joke. We immediately complained and were moved to another room, the staff was incredibly friendly and accommodating of our complaint. Breakfast was lackluster, cereal, oatmeal and a few packaged heated, soggy sandwich or quiche options. This place is in need of a deep clean and facelift.

    Wait - I thought iPhone updated their charging ports a while ago.
    Tony P.

    I went from 3 to 2 stars in a one year period. The staff is amazing, everything is clean - I'm just surprised that the Marriott brand allows this property to go for so long without a serious facelift. This building is aged, the pool area, elevators, rooms, frontage. Come on Marriott. Some of your competitors are popping up nearby. Let's go.

    By the night
    Ashish J.

    I was nervous about staying so close to busy highway but things did work out. During the summer time, Boston hotels are booked and tariffs can get quite pricey so this is a reasonable option for a budget mindset. Plus if you have a car then you can pay $7 for parking at Wonderland on the blue line and take a T into Boston downtown. Hotel amenities were as expected. Several schools kids were in town as part of a large travel group so breakfast areas was humming with activities and was quite busy. Remarkably, the crew did a good job and kept it all moving.

    Sterling M.

    Had a great stay here for Halloween. Super friendly and helpful staff. Made us feel welcome and happy we chose to stay here. Thanks to Samantha for all the information and hand written note. Lots of seasonal and Halloween goodies as soon as you walk in the door. Clean room, plenty of free parking. Close to the main road and not too far from Salem.

    A nice hearty breakfast to start the day!
    Chun M.

    We really enjoyed our stay at SpringHill Suites. Though not as full featured as a Residence Inn, it served our needs. For being a Marriott Rewards member, I received a snack gift bag at check-in and a 200 reward point bonus! We had a nice spacious 2 queen bed suite with a kitchenette area that included a small fridge, microwave and coffeemaker. There's only (1) 32" LCD TV and it's located in an awkward position that you can't really see from the pullout sofa. WiFi was reasonably fast and was included in our rate, plus lots of outlets to plug in all your phones and tablets. The shower was hot, the towels were plushy and the parking was free, so we were happy campers. Daily breakfast is also included, serving standard scrambled eggs & sausage. There was even vegetarian sausage one day, but that wasn't for me. Give me animal protein any day. Along with toast, bagels, croissants, muffins, fruit and cereal, you might not even eat for the rest of the day. I like that they have 2 waffle irons to make your own fresh Belgian waffle without waiting when it gets crowded. There are also quite a few restaurants in the area, plus Sonic is right next door for a quick burger or dog. I would also recommend Marco's Italian Cucina just a short walk out of the parking lot. We didn't get to try out the indoor pool or the gym, but we'll keep them in mind for next time. As others have said, the access roads here are a little confusing. Since the hotel is set back from the road behind some stores, it takes a couple of tries before you can really find the entrance, especially at night. If you pass it by, take the next turn off for Dearborn Rd and come in through the back on Hotel St. Otherwise the U-turns on Rt 1 are a P.I.T.A.

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    1 year ago

    Do not stay here! Lumpy bed, room smelled like smoke with burn marks in carpet, desk and couch. No hot water for shower

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    Page 1 of 3

    Ask the Community - SpringHill Suites Boston Peabody

    Review Highlights - SpringHill Suites Boston Peabody

    “I came here during Halloween weekend, to visit Salem of course, and was so pleased with the accommodations.”

    Mentioned in 18 reviews

    Read more highlights

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    Boston Marriott Peabody

    Boston Marriott Peabody

    (128 reviews)

    $$

    As I was driving into the parking lot late at night, I remembered the 14 presumed witches, five…read morewarlocks, and six other people who were killed or died in the area 334 years ago. Back then, Peabody was part of Salem, where witches were believed to have operated unrestrained for several years. Today, the bright, elegant lighting in the hotel lobby makes guests feel comfortable and at home from the moment they cross the threshold. The rooms are spacious, and the several simultaneous catering events, along with the large number of families dressed for a wedding, are a testament to the hotel's popularity. The Sophia Restaurant serves quality breakfasts with good coffee, fresh fruit, and real scrambled eggs. Guests can also request a made-to-order omelet. On the downside, the bagels were comparable to those found at lower-tier Marriott brands; perhaps it is time for an upgrade. The restaurant is elegantly decorated, and even if you choose the buffet, you can spend more time at your table talking with your companions or enjoying the view because the coffee is served to you. There is also a small but well-equipped executive lounge on the sixth floor, offering an expansive view of the city.

    Stayed at the Boston Marriott Peabody and had a great overall experience. The hotel is clean and…read morecomfortable, with plenty of parking which makes things easy. There's a restaurant on-site, a member lounge, and even a Starbucks, which is super convenient. The hotel could use some updating, but it's still a reliable and comfortable place to stay. Would definitely consider staying here again!

    Homewood Suites by Hilton Boston-Peabody - Guest room

    Homewood Suites by Hilton Boston-Peabody

    (64 reviews)

    $$

    Unfortunately, things just keep getting worse here…read more Once again, staff are wonderful. However, management is clearly out of touch. They're doing renovations on the entire building, and the only acknowledgement to guests is a little card in the room saying "BIG NEWS! Sorry the windows are covered in plastic, but we promise it'll be worth it!" I'm certain this will make those staying in this hotel for just one night incredibly happy. That was sarcasm in case you didn't clock it. Sorry for a poor press, but I know you can do better! Please try harder!

    Solid hotel in this area. All the rooms are the same in this hotel, as it comes with a suite…read more The swimming pool water is too cold to my liking. Make sure to always bring your room key card for swipe access. Free breakfast in the hotel lobby that starts 6:30 AM on weekdays and 7 AM on weekends. No EV charging available, but free overnight parking. Appearances wise, the rooms are slightly newer/nicer than the Hampton inn next door. In reality, you can see how dated this hotel is: the corner pipe paint is peeling off, slow toilet flush, tub is updated, etc. I talked to the hotel and they do a refresh every 8-9 years. I think this hotel has been around for 30 years and it is the oldest hotel amongst the three: Hampton inn, homewood suites, and springhill suites. Breakfast selection changes on a daily basis, but it is essentially the same as the Hampton Inn next door. I wonder if they run the same menu on a daily basis with slight variation. Public bathroom is also located on the first floor if you need to use it. Nice lobby area. If you need anything like extra towels or trash bag, you have to go downstairs and ask from the receptionist. I don't think they have enough staff to send stuff to your room. Love the fact that the room has pots, pans, plates, utensils, dishwasher, etc for convenient kitchen needs.

    Hawthorne Hotel - Outside of hotel

    Hawthorne Hotel

    (383 reviews)

    $$

    Great stay at the Hawthorne--had dinner in the tavern, great food and cocktails. Room was clean…read more They said it might be hot and they could bring a fan up but temperature was fine. Great location--right in the center. Two things of note--we stayed on the 6th floor, room 622. The 6th floor is the pet-friendly floor (we didn't have any pets), and my husband opened the door to get ice and there was a mini Doberman pinscher (cute!) desperate to get in our room. Then the owner came around the corner and could not figure out why he wanted to get in our room so bad. My husband went in search of the ice and saw the couple with the dog was staying in the room that would be exactly parallel to ours on the other side. I had a great sleep. Husband did as well except around 3 or so he was awoken to a hard poking several times on his shoulder. He said I was dead asleep and facing away so it was not me. We are both FAR from superstitious and don't believe in ghosts etc, so his mind went to someone broke in--but everything was locked up quite securely. He even checked under the bed! After the fact we found out about its ghost stories with specifically the 6th floor--specifically room 612. Again we were room 622, so does 612 (with the doggie) mirror ours? Other people have also mentioned getting poked as well, which we again didn't see about the hotel till after. So between the desperate dog and the poke, probably nothing--but most creeped out I've been in a while!! (Not so creeped out that we wouldn't go back!)

    My family stayed here in May 2024, and overall, we had a wonderful experience. Unfortunately, our…read moreexperience with the nighttime employee was a significant exception. The individual working the nighttime shift was consistently rude, harsh, and unprofessional in the way they interacted with guests. I witnessed them speaking loudly, yelling at people, and using inappropriate language. Their overall demeanor made the environment uncomfortable and did not reflect the level of customer service I would expect from this establishment. I had originally planned to return this May because we enjoyed our previous stay so much. However, I was disappointed to discover that this individual is still working there. When I called to ask about room availability and rates for weekends in May, the conversation was extremely frustrating. I asked whether the property was booked every weekend in May. I was asked which dates, and I explained that I was interested in the weekends throughout May rather than one specific date. I was told that they could not look at the entire month at once. I explained that I understood and was simply asking about the weekends in May. I had also just been on the website, which instructed me to call to check availability. Instead of assisting me, the employee became increasingly short with me and repeatedly demanded specific dates in a raised voice. I finally said, "Well, you're a lot of help, aren't you?" The response was, "Yeah," followed by the employee hanging up on me. I understand that employees may be busy and that availability inquiries can take time, but there is no reason for a guest to be spoken to in that manner. Hanging up on a potential returning customer was particularly disappointing. I had every intention of coming back because of how much my family enjoyed our stay in 2024. Unfortunately, this interaction has made me reconsider returning. I hope management will take this feedback seriously and address the customer-service concerns surrounding the nighttime employee.

    The Merchant

    The Merchant

    (79 reviews)

    $$

    Loved everything about hotel. The vibe. The comfiness. The location. The food. Def would…read morerecommend. Not for physically disabled though. Stairs are a beast but oh so cool.

    Pros: - very comfy bed…read more- cruelty free toiletries available in the shower and bathroom, various herbal / fresh citrus scents that were not too strong - very friendly front desk staff that accommodated our needs around check out - we were able to keep luggage with them for many hours after check out and extend our parking time for no fee. The woman who checked us in was very friendly and gave us a tour of the common areas - entrances are locked to the public and secured with a password for extra safety - our room was big - I was pleasantly surprised to see that they offer Nespresso coffees with lots of fix ins available (even dairy free milk in the fridges!), grab and go snacks like Himalayan Gold popcorn and flavored almond mixes, and fresh made more substantial snacks like a chia seed pudding with coconut flakes and pineapple that was so good, I had it twice! Also available at any time in the fridges were Apple streussel yogurt parfaits and hard boiled eggs. Chocolate chip cookies are baked throughout the day. - nicely decorated lounge area on first floor and deck patio space - you are able to leave items in a designated shared refrigerator space in the kitchenette on the first floor, a clever solution to no fridges in the rooms (at least not in mine). The thought of a communal, unmentioned fridge with strangers did give me pause though, but it's nice they offer it. Room for improvement: - I understand I came in a heat wave and summer is not prime season in Salem, but the room was so warm. The air conditioning would not go below 67° setting, but the real room temp was always much higher according to the thermostat (this morning it was 76!) I was sweating and had a hard time sleeping. They gave us a box fan when we asked if the AC could go any lower...I wasn't even sure it was on....and that helped a little but still wasn't enough. Please let people turn down the temp so they can sleep without waking up sweaty! The AC units also made a decently loud bubbling noise - this seems to be in a part of town near where an unhoused group of people hangs out. To walk to the off site parking lot, which was not far away at all thankfully, you have to walk through a big park full of many unhoused people, some begging or shouting. It made me feel a bit unsafe and I wasn't thrilled to leave my car in an area of town like that. Head's up. On our last day here, there was also a seemingly unhoused woman hanging out on the front steps of the hotel's (beautiful!) lawn for many hours. At one point when we walked by, she was starting to get aggressive and shout at people walking by. - the bar in the lounge area, prominently featured on their website, is non functional as they do not have a liquor license, which would have been a nice place to enjoy a cocktail - the tvs have lots of streaming apps advertised on the TV main screen, but none are logged in to the hotel's account. I guess that's standard in some cases, but it felt frustrating to not be able to watch a lot of what was shown to us. - not the hotel's fault, just a product of the location (which was otherwise very convenient and centrally located!), but there were loud cars with booming stereos driving by at all hours of the night on a weekday that occasionally woke me up. - the lot they let you park in temporarily while you unload luggage, while a nice gesture and made moving bags much easier, is very tight and took quite a few maneuvers to be able to get out of. - there's really only one heavy duty lock on the door, but overall the closing mechanism felt very lightweight and I didn't have a ton of confidence in it. We were only given one key for two people staying in one room. Overall, the location and service were nice, but the temp issue was pretty hard to get past since it made me feel so stifled. The snacks came in handy more than once, but for the price, I'd look around at other locations before automatically coming back here, I imagine you could find something cheaper that isn't on the fringes of a sketchy neighborhood. It is right next to Hauswitch, which was one of my favorite shops in all of the many, many options in town, so that's a plus, but they really need a better AC system for summer guests. Thank you for a cozy stay other than that and for such welcoming treatment!

    Salem Waterfront Hotel & Suites

    Salem Waterfront Hotel & Suites

    (212 reviews)

    $$$

    Salem Waterfront Hotel is the perfect location to visit the sights of this charming city. Easy,…read moreconvenient parking right in front of the.. The hotel is decorated in nautical motifs and the welcome by the bellmen and front desk is extremely gracious. All the staff made an effort to assist. We arrived mid afternoon and headed for the cocktail lounge for a cocktail.. what a wonderful spot.. indoor outdoor options, interesting decor, and excellent service. The rooms are special. Tasteful nautical details and such comfortable beds as well as luxurious spa robes.. Baths well equipped with amenities like hairdryers, magnifying mirrors.. and a shower-head to die for. This is THE place to stay in Salem!

    We had a fantastic experience. Our room was ready upon arrival and the staff were so nice and…read morewelcoming. They accidentally gave us the keys for the wrong room, but they felt so bad they provided us with little bears for the kiddos and breakfast. We really appreciated their customer service and kindness for the mixup. Room was very clean and comfortable. Pool was warm and kids enjoyed it. Breakfast was delicious, location was ideal and so easy to walk everywhere. They also had a very convenient shuttle service. Welcome area was decorated very cute and had awesome cookies and fresh water. I also loved the andies candies on display too. We would absolutely stay here again and highly recommend this hotel. Really wonderful spot!

    SpringHill Suites Boston Peabody - hotels - Updated September 2026

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