Used Jim twice in as many years and both times he charged below the competition, and did a very good job. First issue was water damage (iPhone went through washer) - Jim cleaned the inside and it worked - others were telling me I needed to order a $100 board plus repairs, and second time iPhone wasn't charging - Jim cleaned my charging port within an hour or two. Definitely recommend him over all other repair techs in the area who would charge you 5x the price for easy repairs. read more

Beware of undisclosed surprise fees! Repairman came out at scheduled appt time. Picked up the phone and said "that's what i was afraid of...it needs another part that will be another $40-45 and can be here on Monday". After advising the tech I'd rather get a new phone than spend $350 repairing it, he then said it they needed $40 for the trip and diagnostics. As your scheduling a visit on the icracked website it doesn't advise anywhere nor in the emails does it advise a potential "service" fee if repairs cannot be completed. After advising the tech about the surprise fee he said he's an independent contractor with icracked and that's simply the policy. He said he's "not familiar with the website... it's only $40... and normally its $99 diagnostic." Then still sitting in my home he told me he wasn't going to argue about it but continued to give reason after reason why I should pay it, that he's going to get paid either way and this is theft of service. If that is a policy and this wasn't just a scam and shake down, it needs to be clearly posted somewhere in the scheduling process or confirmation email. Otherwise watch out for icracked independent scam contractors! read more

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Bummer. This seems like a really great idea, and I'm sure it is, when it works out. Unfortunately, there seems to be some disconnect between the website and the actual repair guys. I made an appointment when I completed my yearly ritual of breaking my phone screen. I scheduled an agent to come by my house before work the next day, but then he texted me saying he had a doctors appointment at that time and couldn't make it. I thought this was kind of TMI and weird. I tried to schedule again and something similar happened. I made a time and date and the next day the agent said that time wouldn't work for them. It seems like the website says dates are available, when they really aren't. I was cutting my fingers while trying to use my phone, so I broke down and went to a local repair shop. I will definitely give these guys another shot next time I break my phone. Oh and there WILL be a next time! read more

I was extremely pleased with the service and outcome. My iPhone was repaired and returned to me the next day per our agreement but I know that Jim does them on sight in 30 min - 1 hr. I hope I never have to use Jim again but if I do, I feel confident in his service, demeanor and pricing. read more

Outstanding service and a very high quality product!! Who would have thought someone would come to my home to fix my iPhone on a Sunday morning while we're making breakfast?? I couldn't believe it that he was this accommodating to go pick up the part he needed and then come straight to my house to fix the phone. Bill is highly professional and knowledgable about taking these phones apart and fixing them. I've had screens replaced at the mall before but they've never been this nice of quality and this convenient!! I'll never go anywhere else again. read more

Jim is simply the best out there. I've trusted him for many years with many of my Apple devices. He's truly a knowledgeable professional and a great person. Thanks Jim!!! read more

I called the 800 number after 20 minutes and was asked to wait another 10 just to find out if dispatch was able to reach my tech. I ended up canceling and using a local shop after waiting a total of 38 min and hearing back from no one. They stated my tech could have been in traffic, late due to the last apt, etc. all of this would have been fine if the tech had called. I provided my phone number but wasn't contacted. Disappointed. Time wasted. Won't recommend and won't be back. read more

Met Jim, He had quoted the price for the Ipad glass replacement. 2 days later he handed me back an ipad that was as good as new. No surprises, came through as I expected. I would definitely use him again for this work. read more

Granddaughter ipad was dropped shattering the screen. Contacted friend (Alan R) he recommended Keith with icrackedit. Made contact through website and received text response quickly. Explained problem and gave time frame and cost. Set up meeting and for the next day . Met Keith and he was professional and said we could expect delivery Monday. He discovered additional issues after pick up. He kept us informed and eventually replaced the iPad mini. I would recommend Keith to anyone who has screen issues. 5 stars is not enough to rate the job Keith did. The best was the happy phone conversation with my grandaughter. Thanks Keith and icracked!!! read more

I received an automatic text saying that Bill would be contacting me soon. Two days later and still no call. Luckily I fixed my phone else where when I didn't get a call back. read more

Jim is wonderful!!! I had dropped my iphone 4s on cement, and after going to two places in the mall who said they could help me, but then couldn't, I went online and pinged iCracked. It was fast--I was contacted immediately by Jim, who was super professional, and he instantly quoted a time and a price. He was kind enough to let me drop it off at his house, and in less than an hour, he had replaced the glass and the charger port for $40 less than the kiosk in the mall. He also sent me home with a very nice screen protector and a new bumper case. Jim is very kind, very personable, and I'd go back to him in a heartbeat. I mean I hope I don't have to, but...he was great. Thanks again, Jim! You saved me from having to buy a new phone! read more

Jim was awesome and would highly recommend him. My son had a badly shattered iPad. We left it with Jim and 24 hrs later delivered it to us and it looks like new. My son was thrilled to have iPad restored. Thanks Jim! read more

Super easy to communicate with and get an appointment. So far, phone is working fantastic after I dropped it And shattered my iPhone 5 screen. Just wish I would've know I was going to a personal residence. read more

Jim did a great job for me, met me at convenient location for pick up and return. Nice repair job, including a nice matte finish screen protector. read more

Dropped my iPad on Sunday. Got a quote within an hour. Jim picked it up at my work at noon the next day. Offered to bring it back the next day. He was able to get the dent out of the back and I can barely see the scuff. Highly Recommended read more

My daughter and I cracked our iPhones while on vacation in Hawaii over Thanksgiving. I used icracked.com and was referred to Jim Garnett. He was super fast to respond and had both phones fixed the same day. Very fast and professional. Saved me a lot of money not having to upgrade two phones when we weren't due for renewal yet! Both phones look and work fantastic. Thank you! read more

Jim was awesome. Very professional, conscientious and fast. He met me at a coffee shop and fixed my phone while I worked on my computer.

I'm a clutz and I just trashed my iPhone screen again...Bill met me at my office and had my phone back to new condition. I'm impressed and grateful at the speed to get my screen replaced about 90 min from call to new screen read more

Superb, excellent in all aspects. Timely, professional and very competitive. Would highly recommend to everyone.

My son dropped his grandpas iPad on the floor and cracked the screen and Jim had it repaired and looking brand new overnight! Thank you Jim for your fast and courteous service. read more

What a great experience! Jim was quick to respond to all of my calls/texts and he drove out to meet me in a location that was convenient for me. It was fascinating watching him work on that small coffee shop table in "downtown" Tigard. He finished the job even quicker than his 45-minute estimate and he was entirely pleasant during the whole process. He replaced my wife's shattered iPhone 5S screen (dropped through three flights of stairs onto cement) cheaper than anyone else in the area and with the best guarantee in the business. It only cost us $25 more than the iCracked do-it-yourself kit would have been, and it came with an experienced tech who worked swiftly with skill and precision. It probably would have taken me all day with the DIY kit... That would have been a lot of headache and time investment, and all it took was an extra $25 to avoid all of it. IT WAS SO WORTH IT. Thanks, Jim! read more

Cliff fixed a problem with my iPhone 5 home button which turned out to be a bulging battery pushing the button away from its contacts. Battery was replaced and phone is as good as new. Very professional, quick service, and extremely reasonable rates. read more

The Technician did a great job, made sure everything was working great with the phone before letting us go.... saved us so much money over buying a new phone!!! read more

I broke the screen on my iPad. Contacted Jim to repair it. Reply was quick. Able to meet close to me in my area. Repair was quick, ready the next day. iPad looks like new now. Jim did a great job. read more

I met Jim at a local restaurant a few months ago to have my iphone screen replaced. Initially everything seemed great. Jim was professional and friendly. Fast forward a few months and the screen began to peel away from the phone, which led to dust getting under the glass and created small scratches. Furthermore, today my phone's audio quit working except when headphones were plugged in. I took the phone to the legit Apple store and the phone was examined by an Apple Genius. After examination, the Genius was able to identify that a third-party (Jim from iCracked) had replaced the screen. The Genius stated that there were parts missing and that he was surprised that the phone even worked currently, especially the camera. Thanks to Jim and iCracked I am now having to buy a new phone. read more

This is a great service! Had a cracked screen on an iphone 6plus. Left an email on the site and within a few minutes got a phone call from Brian. He gave us a quote over the phone, then came over to our house about an hour later. He fixed the phone in an hour. He was personable, prompt and a really nice guy. I would highly recommend! read more