I had a great experience with High Lakes when I cut my finger on a holiday weekend. I called ahead…read moreand they were able to give me an appointment 1 hour later. No wait, smooth and easy check in online, and I was patched up and out in under 30 minutes! Staff and caregivers were great! I'll use HLHC Urgent Care again!

Had a great experience with Highlakes urgent care this Sunday. Matt Wilson answered the phone and…read morewas pleasant and informative. He set me up with a video chat with Doctor Monica Giamellaro who was lovely. In a pinch , on a Sunday before a Holiday my experience was terrific and I am on the way to kickin Covid back and out a here!!! Thanks Team

I understand times are hard during Covid and everyone needs to be extra patient. But peoples time…read morealso is something to not be taken for granted. They tell you to wait in your car. You cannot leave. They will call you when it's time. They estimated 1-1.5 hours. I've been waiting in the car with my 3 kids for almost 4 hours and there is no end in sight. I'm sure they're sick of the public and so when I try to get information, they assume I'm rude and treat me like crap. I just want to make a decision if I should continue to wait or call it a day based on real information.

Went in for a pre-employment physical and the attitude of about 90% of the staff that I interacted…read morewith wasn't positive. I guess when you go in for anything but a COVID test it throws them for a loop. They all acted like they didn't want to be there and they all came off cold and SUPER condescending. It says a lot when even the patient after me was given the same response. Not going back Not impressed

I love that you can check in online before you even leave your house. I love that they have a sign…read moresaying to stay in your car and check in by phone if you're contagious. So nice to not be surrounded by sick people when I'm there for an injury! I went in for a headache that was getting worse every day and had started to progress to numbness in my arm. I was initially evaluated by an actual RN who was super nice and knowledgeable (I found out he used to work in the ER). Then I had a super thorough evaluation by a nurse practitioner. I truly thought something was wrong with my head but she knew to also check my neck and it was a neck injury! Great diagnosis and treatment. Loved being taken seriously (in Utah I have been blown off and misdiagnosed so many times I avoided urgent care whenever possible). So happy to know I can get quality care without waiting for my PCP to have availability!

Efficient and professional - after tripping on uneven pavement, I was in and out in 90 minutes for…read morean assessment, X-ray, and splint. Well done.

Urgent care can be challenging. I had a problem. Checked in and gave a urine sample. The…read moreresults of that were negative but was told the final result would take two days. I checked out. Two days latter - no call. I tried to call two times but gave up after twenty minutes. What they were quick at was the bill. I was okay with paying something. I called - after thirty minutes I gave up. I sent an email with a question. No response. In the real world when services aren't performed there is usually a discount. Maybe 10 percent? The money isn't the issue but the utter lack of follow through and responsiveness was appalling.

I went there for unilateral ear pain and swollen preauricular lymph nodes. We suspected bacterial…read moreear infection and I was on day 4 of prescribed augmenten from an MD I saw through telemedicine. I came to this UC because pain was getting worse and ear was draining while I was visiting family in the area and I wanted someone to visually see it in case it wasn't bacterial. My first mistake was picking this establishment without reading the reviews. Staff was professional enough but rushed and appeared understaffed. The male medical assistant became oddly snarky after I revealed I work in dermatology, which was quite awkward. The NP I saw later looked at my ear for maybe five seconds and said there was no evidence of a bacterial infection and I should stop the antibiotics. They said the MD I saw virtually was likely wrong about it being bacterial since they didn't see me in-person. After peeking at my nose and noticing it was draining (I have allergies in Central Oregon) they said all my pain must be due to congestion and to do anti-congestive meds OTC. Sounds reasonable enough. I have a lot of faith in medicinal professionals, so I tried their treatment for the next 24-48 hours. Unfortunately I ended up needing to be driven to the ER a couple days later because the pain in my ear went from painful to agony and it was draining even more pus with some blood. Long story short I needed to be admitted for mastoiditis (seen on CT scan) and had to go on multiple antibiotics and steroids. ER naturally did a culture of the external ear canal too, which grew out a heavy growth of pseudomonas aeruginosa (aka bacteria). My eardrum ended up rupturing from the infection which was extremely painful and may have damaged my hearing (although I haven't seen ENT yet to confirm). Overall, I'm very disappointed with the care I received here. I'd like to assume they were doing their best and I know misdiagnoses happen to even the best of providers. But I can't help but feel that if I had seen someone less rushed, more empathetic, and better trained I would have gotten what the original provider I saw thought was an infection confirmed and received earlier treatment. Maybe then I could have avoided an expensive ER visit and weeks of pain. But who knows. The $300 out-of-pocket cost for a 5 minute visit here just rubbed salt in the wound considering their "care" actually caused me a delay in treatment and caused me great amount of pain in the end. I would avoid this establishment if at all possible.

I just wanna thank everybody out there at the urgent care office of Sizemore. I was in so much pain…read morewhere you want to say number 10 but that means you want to call 911 but I have this terrible pain that just scares me because I think it's my heart. I don't care for the new sign in system where you have to use your phone and put in your insurance cards every time, but they are still really kind about it. I feel bad for the receptionist she was trying to explain it to new people. I had trouble explaining my pain to the doctor because it is so New and different and just hard to define, but he was understanding the young man who did the EKG test was really kind too It must be so hard to deal with so many different people but they all handled it really well and I was surprised to get a phone call back from the doctor later in the day. That is just so kind and I am really grateful thank you all who work here

Don't bother making an appointment because apparently it's just a suggestion. There are no doctors,…read morejust one nurse practitioner that seemed to care less about me. To many more things to list, but if you have the option I would highly recommend going somewhere else

I have noticed a big difference in Summit Health lately. Covid took a toll on all health…read moreproviders, but Summit Health has made a major turn for the positive. When my doctor submits a referral, I receive a call to schedule within a day. Recently needed to see a Neurosurgeon for a pinched nerve, which required surgery. I was called and had a scheduled visit in less than a week. Surgery was deemed necessary and it was scheduled in less than 2 weeks. The entire staff in the Neuro department was excellent. When the hospital screwed up resulting in my insurance denying the surgery, the Summit Neuro staff (Ruth) stepped right in and got everything resolved to the surgery could go on schedule. I cannot say enough about the care and caring team at Summit Health.

Saw John Pang MD for a swallowing issue. He briefly examined me and said everything looks good…read more That there was nothing he could help with. I went home disappointed. Then received a call from him saying he had called my GI doctor who explained the reason for the referral and now he can't help with a procedure. I was told his scheduler would call me. Waited 3 weeks and messaged them. Suddenly I was scheduled for a month out. Day of procedure just before my arrival time I was cancelled because he was running behind. No apology for wasting my day. This clinic has been a disappointment from the get go. I am going elsewhere.

Really appreciate the staff and Havilah! Professional,…read morereal, compassionate and informative!

Want a doctor that actually listens? GO HERE! Amazing feeling being heard. I honestly can't say…read moreenough about the kindness I felt from Rachel.

My newborn son gets seen normally at the prineville crook kids center and his pediatrician there is…read morehorrible, when I first met her she was giving me false information. I got him circumcised a week after he was born and that doctor was nice but told me I needed to stop feeding him even if he did his hungry cry. I've only had 2 good experiences with a pediatrician and she works at the Bend High mosaic center. This company changes who my son is seeing and the times without telling me. And when I took him to the ER for vomiting because the triage nurse told me to they switched where he was going because "he wasn't healthy" according to the person calling me. My baby is a month tomorrow (4/8/20/ and I'm done with how the pediatricians take care of my son.

Terribly disappointing on two counts…read more First, during my initial intake in Dec 2016 I told the P.A. I have sensory integration problems and that I may take me a few extra seconds to answer her questions or that I may have to ask her to repeat the question or slow her rate of speech. She became very annoyed and said that she only has so much time to get all the information so I'd basically have to deal with it. As I said it take me a bit to process verbal information (especially when it is unexpected as in this case her rudeness) so I sat there as she continued with the exam. She also made a number of assumptions which she verbalized such as I must wear shoes too small (I had a toe issue) even though those I had shoe with a wide toe box and have never worn shoes too small. I told her that was not the case and she just gave a huff under her breath. Although the first appointment was lousy I thought I'd give her a second chance, after all we all have bad days, right? Big mistake, although during the second and third appointments (I know, what was I thinking?) she was quite pleasant she was not helpful and blew off my concerns. I have since gone to another doctor who took me seriously, and I am now better. There was also a big mix up between the front desk and the P.A. about getting a copy of earlier lab results and who was supposed to do that. Second, during my intake back in December they told me they have dental through Advantage Dental. I told the intake person I did need a cleaning so I would like to do that. I paid the $20 fee and an appointment was made at Advantage for a few days later. When I got there Advantage said this was an appointment for emergency dental only and that I'd have to reschedule, that this misunderstanding sometimes happens. Ok, so I rescheduled for a cleaning nearest time being June (!), but I took the appointment since there was no emergency. I get there and they say this appointment was not for a cleaning only for x-rays (!?). If you see my review of Advantage you will understand why I chose not to reschedule and asked for my $20 back. Here is where Mosaic comes back in. Advantage said they could not return the $20 and that I'd have to talk to Mosaic. On my way home I stopped by Mosaic where I was told by the woman who initially took my $20 that she talks to patients all the time and would have never have taken the $20 for a cleaning because the only thing they do is take the $20 for Advantage for emergency care only like a tooth extraction. She said Mosaic only takes the fee and gives it to Advantage and only they can refund it. Also, that it's not a refundable fee even though no emergency work was done and back in December Advantage just said I needed to reschedule for a regular cleaning in other words, no emergency work was done. The Mosaic woman and I went round and round (it really seemed as if she was essentially calling me a liar) a bit then I caught her rolling her eyes at the receptionist. I'm done with this place. The right hand doesn't know what the left is doing, everyone seems more interested in covering their backside rather than serving the customer, and at least one of the P.A. is unprofessional.

I was on a camping trip with my family from out of town and needed medical attention…read more And I'm so glad I found St. Charles Hospital in Bend. From the minute I walked into the emergency department I was taken care of in a very kind, efficient and professional matter. It was about 7 o'clock at night when I checked in with a friendly lady (unfortunately I don't remember her name). The check in was easy and quick. After only spending a short period in the waiting area I was seen by a wonderful triage nurse (Jacquie). She asked me some questions and I was immediately taken into a room where another nurse (Mike) looked after me. The room and the hospital itself is very clean and modern. Mike took some blood, brought me warm blankets and started an IV line. Just shortly afterwards I was seen by Dr. Ryan Petersen and nurse Emma who did an exam. Both were very respectful and professional. I also had to get an ultrasound and Erin made me feel calm and took care of me ever so gently. As my husband and son were waiting in our RV just outside on the parking lot we were given a list with nearby hotels and parking facilities, which was truly thoughtful. Both my husband and son were able to come and see me for a short period of time for some much needed support. Later that night I was discharged and Cody one of the hospital administrators took my details. We had a brief yet deep conversation and I could feel that I was not just a number or patient, but a human being with physical and emotional needs. The staff at St. Charles hospital is just excellent. They do listen and they do care!! Dr. Petersen came to see me one more time before leaving the hospital and handing me my discharge papers as well as explaining what had happened and how to handle the aftercare. Even though I was relieved to leave the hospital Nurse Mike made farewell just a little harder! Mike: you are an amazing nurse and such a wonderful person with a big heart! I'm so thankful for you! I must say that I'm more than impressed with the care this hospital provides. The emergency department surely has a fantastic team and everyone is going out of their way to make patients feel comfortable, reassured and safe. I have so much appreciation, respect and gratitude for each and everyone going the extra mile! Thank you ever so much for all your sweetness, kindness, compassion, professionalism and hard work!!!

Arrived at ED Check-in at 10:06, had vitals taken 20 minutes later, then NOTHING for over 5…read morehours...and counting. No way to get any info on where I am in the queue. Should have gone to Redmond's ED, where there were only 4 waiting. This system is poorly managed and understaffed. Avoid if at all possible!!! I'm going home in another hour and will go to Redmond tomorrow, if I survive.