The Case of the Missing Fish
I had my salmon and halibut shipped from the fishing lodge back in June. There is an expected processing time of 6-8 weeks. Around 7 weeks my father got a call from St. Jean's arranging for his catch to be shipped to him. I called to find out about the status of my order and they had no record of my shipment. I gave them my invoice number and it wasn't in their system. After a few weeks someone at the cannery finally found my fish and it hadn't been processed yet because of some issue with my order. Was anyone ever going to contact me and work out those issues?
When they finally found my fish there were a few salmon missing. To be honest I don't know if this was an issue with the cannery or the fishing lodge. After another few weeks of calls between the lodge and cannery they found a few fish to help make up some of the order. The lodge sent additional fish and I awaited word from the cannery. After another few weeks I called and lo and behold they had received the shipment and they said they would be calling me the next week to arrange shipment. Guess what? Yep! No calls back. Another two weeks pass and I call asking to speak to a Supervisor. He's not in so I get his voicemail. I leave a message and time passes. Today, one-two weeks after the voice mail and I call again and the Supervisor is out for the next two days. I am assured that my message will be hand delivered and I will be contacted as soon as he gets back.
Stay tuned to see if I actually talk to someone and if I will ever actually receive my fish.
(I will update review when and if there is a resolution to my saga.)
I'm not holding my breath. read more
We haven't received our order yet, but bringing our fish in, weighing, ordering the different types of flavours and styles off the menu was great! Very friendly help, patient as you learn about the weights and styles. I can't wait to get our order, it is one of the more expensive places for salmon smoking, but the only place I found locally that does hot/dry smoke. read more
What time does St Jean's Cannery & Smokehouse open?
St Jean's Cannery & Smokehouse opens at 10:00 AM on Monday, Tuesday, Wednesday, Thursday and Friday.
What time does St Jean's Cannery & Smokehouse close?
St Jean's Cannery & Smokehouse closes at 4:00 PM on Monday, Tuesday, Wednesday, Thursday and Friday.St Jean's Cannery & Smokehouse is closed on Saturday and Sunday.
Mon-Fri 10:00 AM - 4:00 PMSat-Sun Closed
Outdoor Amenities
Does St Jean's Cannery & Smokehouse have bike parking?
Yes, St Jean's Cannery & Smokehouse has bike parking.
Does St Jean's Cannery & Smokehouse have parking?
Yes, St Jean's Cannery & Smokehouse has parking options. Private Lot Parking, Street Parking
From the Business
Specialties
St Jean's Cannery & Smokehouse in Nanaimo is the largest salmon cannery in southern B.C. as well as a gourmet food retailer and wholesaler. Some of our products include smoked salmon, tuna and oysters, as well as red pepper jelly, mustard, antipasti and fabulous gift baskets. We can also process your catch of the day, sport fisherman. We can smoke, can, filet or vacuum pack your fish. To browse our products or rates for processing, please visit our website.
History
Established in 1961.
We love what we do: helping sport fishermen and seafood lovers with their gourmet seafood needs. Whether you need to smoke or can your prized catch from a west coast fishing holiday or you need the perfect culinary gift from our online store, St. Jean's Cannery & Smokehouse is here to help. Our smoked & canned seafood is unmatched!
Did you know that we are the largest cannery serving the B.C. sportfishing industry and that we still hand-pack our cans?
St. Jean's Cannery began operating in Nanaimo, B.C. in 1961. Formed by Quebec native (and former professional wrestler!) Armand St. Jean, the business is now operated by his son Gerard, working alongside his brother Paul. Gerard's son Dave has come aboard to stretch the family business connection across three generations.