Had an appointment made to come here through employer. Arrived and none of my information was ready…read moreat the location. Waited a half hour to be checked in past prescheduled appointment. The nurse that got me set up was great, but then I was left for over an hour waiting for the doctor in one of the rooms with no updates. Pretty sure they forgot I was there.

Arrived for a 8:30am appointment. Once I submitted my paperwork, I only waited for about 2 minutes…read morebefore being called in. So far, so good. I was then seen by a nurse who took my vitals and asked questions about my back issue. This started at about 8:40am. After that was complete, I assumed the Doctor would come in a few minutes after since there was no wait and was the only person in the office area. After waiting for 43 minutes in the patient room, NO CONTACT WITH ANYONE ABOUT THE WAIT TIME. At 9:30am I had to open the door and ask the nurse at the front desk how much longer?? She said another 15 minutes because the Doctor was with a patient, mind you I had an appointment scheduled to avoid this type of wait time and the app said that nobody was ahead of me in the scheduling time slot. At 9:48am, the doctor strolls in. No introduction as to who she is and no apologies about the wait time. Then goes to tell me I just need to stretch due to my serve back pain and can barley bend over to attempt to touch my toes. No common curtesy of wasting my time when I had to be at work for 10am, WHICH WAS A 20 MINUTE DRIVE. This is why I even scheduled an 8:30am appointment to make it to work on time. After "diagnosing" after a 3 minute appointment, I walk out and one of the nurses is just taking a casual nap at the nurses station!! What joke this place is!! COMPLETE WASTE OF TIME AND SO UNPROFESSIONAL!! THIS LOCATION IS AWFUL. AVOID THIS PLACE IF POSSIBLE!! THIS IS BY FAR THE WORST EXPEIRENCE AT AN URGENT CARE I HAVE EVER HAD. ZERO STARS !!!!!!!!!

They have become so inept. My husband went in to see a Dr. They Dr gave him meds and said you must…read moredo a follow up. We walked out and scheduled a follow-up at the front desk. We later had to cancel that follow-up due to scheduling. When we tried later on to reschedule, he was not allowed to make an appointment, he had to speak to a nurse. He told the idiot to call his cell, not the home as he was at work. What # do you think the nurse called. I called and got the same run around. The idiot would not let me make a follow up. It was then I learnt that the original follow-up was listed as a blood pressure check. So INEPT. To tis day, no return call. Going to someone else. A professional office gave an appointment first call.

I would give no stars if I could. My elderly mother goes to the doctor here. They do not follow up,…read moreshe's very ill, still, after a week and they just throw medicine at her as she gets weaker. No follow up appointment. Her laryngitis, weakness and breathing problems for 6 days did not even get to see a doctor. They never even tested her for covid.

Context: I injured my back and have been experiencing EXTREME pain and horrifying muscle spasms…read more Had to get an x-ray and awaiting the results. Sarah calls and leaves a VM stating she has my results. I call back and speaking with Sherry. I introduce myself on the call and state why I'm calling. Sherry replies "...okay so...". Now I'm confused because she sounds like she doesn't know what I'm talking about. She asks why I'm calling and I explain again and ask what information she needs from me, she's still acting like she doesn't know. I state I'm getting frustrated and the VM Sarah left only states to call back that number. Sherry asks for my name, i reply "as mentioned at the beginning of the call, my name is....". Sherry responds and basically cusses me out saying I don't need to be rude and talk to her with my tone. Mind you, I'm in excruciating pain on the verge of tears. I start recording the call on my end because I was appalled with her response! I explain to her my predicament and finally was shown some empathy. I shouldn't have to explain my life story and break down into tears for a healthcare professional to show some empathy. Sherry does not need to be working there or in healthcare. Sarah was AMAZING! :) She deserves to be recognized for her upbeat demeanor and excellent care. Sarah is the reason this review is getting 1 star. Thank you Sarah for your kindness EDIT: Both Sarah and Sherry are trash. Sarah said based on my results, I got a referral for PT. Sarah stated she will send over my referral to the PT office. She told me to call in an hour but I know these things take a while and called a few hours later and left a VM. I called again this morning and was speaking to someone, getting registered, and turns out, Sarah NEVER sent it over. Neither Sarah or Sherry belong in healthcare. Carewell Northborough has the absolute worst care and customer service. You're better off going to your local witch doctor.

"Urgent care" phrase means simple provide urgent medical when needed. Wait time 3hrs ???. Then on…read moretop you have to "prebook....????" Thats about "urgent" now about care....the front desk is horrible sounds like a jailer..... Once your turn comes, you will be made to sit another half hour before you get be seen...not by a doctor but a nursing assistant....there after by a nurse.....i wonder if they have any MDs workin there.... I will die but will never go there again,

What a terrible experience! I was in town on 7/20/22 from Texas. I lost my voice, my ears hurt and…read moremy throat hurt. I made an appointment online the night before. I showed up ten minutes early for my appointment. I signed in on the kiosk and waited. I observed two exam room doors and over time noticed two female employees constantly going back and forth from room to room. I wondered why. Finally one of the females called me in. It was easy to bring all of my meds with me since I had them for travel. She was so happy I had brought them and she went through each one looking at the screen and hand writing some kind of list. It took awhile but it had to be done. She ended up administering a Covid test and a strep test based on my complaints. She told me the tests would take ten minutes to get results and then I would see the Nurse Practitioner Catherine Cushman. After 15 mins of watching other patients coming and going the NP walked out and asked me if I had checked in on the kiosk. I had been here an hour by now. I said yes, I'm just waiting to see you. She said well test results take 15 minutes. (So she knew I had already checked in) Finally she calls me in and wants to start with my medications. I told her it should all be in as we just went through that. She said it was her responsibility to determine if it's all correct. So again she asks me questions the tech has already gone through. I've now been here an hour and ten minutes and we have gotten no further? She, the NP says, I'm not sure I can help you if you are not willing to go over your meds. I said, name the med and I will say yes or no if I'm on it. I was mad at this point. After we got through meds she said,"Ok besides bee pollen what else are you allergic to?" I replied that I'm not allergic to bee pollen where did that come from? She took offense and said," Ma'am I'm just reading what is in your record, I didn't write it." I told her I don't care who typed it, it is incorrect and what else may be wrong with my record. She then explained that the tech can not enter or delete meds from the computer, only the NP can. Wow. What a waste of my time. Next she finally looked at my ears and said there was so much wax she couldn't see my eardrum. She told me to buy Debrox and clean the wax out. Negative results on my two tests - isn't that great she asked? Fast forward one week. I am back in north TX and my ears are worse. I went to Texas Health Breeze urgent care. I did all paperwork online before arrival to include my medications. I walked in at 1pm. At 1:30pm I was walking out with a bottle of Augmentin for the fluid behind my eardrum and a suggestion that my allergy meds had stopped working and I should change to another brand. At 1:31pm I swallowed my first pill of my RX!!!!!! That's how it's supposed to work. Shame on CVS Minute Clinic MA 704 and Catherine Cushman, who should have cleaned out my ears so she could then observe my eardrum. I could easily have ruptured my eardrum flying home. And shame on Catherine Cushman NP for making me feel bad for getting angry at the ineptitude I dealt with when I came to your clinic for help.

From the owner: MinuteClinic® in Northborough is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

I went to the clinic with a sensitive medical issue, and the nurse practitioner and her nursing…read morestaff could not have been more warm, gentle, kind, and helpful. They were reassuring, attentive, and so sympathetic, making me feel reassured and listened to. I left in tears from the compassion shown during a tough visit. It was everything I needed in the moment.

The staff is always friendly but it depends who is there. On this most recent visit, I went in for…read morethe flu with wheezing (history of asthma) and was given 4 days of prednisone at 50mg once a day, including the day I was there, making the round of meds 5 days. I didn't know 50mg was a high dose. I have only ever had 10mg, but thought they must know best, so I stayed on it and on day three, my blood pressure dropped like a stone and I had to call 911. I was cleared by the EMTs but it was a scary moment. They told me the dosage was too high for the average person. The moral is to always ask about the medication - if they had checked my MyChart, they would have seen what my typical dosage is for when I get sick. I shouldn't have assumed, but I feel like they are at fault too for not being more thorough. The visit was rushed. I was in and out in 20 minutes!

I visited Hudson Urgent Care for pain in my knee due to a twist. The pain has been bothering me…read morefor 8-10 weeks even after treating it at home. I was seen right away by a very professional nurse & my vitals were taken & she inquired about the reason for my visit. The doctor sent me in for an X-ray prior to seeing me. Dr McDonald then explained he didn't see any major injury but after questioning me, was concerned about a possible blood clot. He then referred me to the ER to rule out this possibility of a blood clot & further suggested I see an orthopedist for the knee pain From beginning to end the care I received was thorough & professional. Great Urgent Care experience!

They didn't have X ray services available. Why isn't there a notification of this? I made an online…read moreappointment for a cough that's lasted 3 1/2 weeks. Waste of my time.

Physical therapy team the best ! Most important as my therapist said…read moreyou have to show up and continue at home exercises . My therapist didn't have a magic wand you the patient has to continue the work. Keep up the "Great Work " do what you do best " HELP PATIENTS RECOVER " TO my therapist " ROB PANO " Thank you !

From the owner: We employ a variety of advanced techniques to restore normal strength, motion and flexibility as…read morewell as reduce pain as quickly and safely as possible. Our rehabilitation specialists will help you achieve optimal function, and we work to establish an accurate diagnosis quickly to develop a plan of care that fits your needs. Our rehabilitation staff specializes: Assessment and treatment of injuries of the foot and ankle, shoulder, knee, spine, hip, wrist, hand and elbow Advanced evaluation and treatment of musculoskeletal problems, such as sports-related injuries, occupational injuries and injury prevention on both the playing field and in the workplace Evaluation and treatment of spinal injuries and educational programs on spine care Treatment of vestibular or balance disorders, women's health issues and oncology rehabilitation Assessing and treating a variety of finger, hand and wrist injuries, conditions or deformities thanks to our Certified Hand Therapists Development of biomechanical braces and supports for the foot, and custom sports braces and athletic pads Use of Aquatic Therapy to decrease weight bearing pressure on joints Advanced manual therapy/mobilization of the spine and extremities

This is my first time here and I couldn't be more pleased. I had an ultrasound done and it was the…read morebest care I've had. The specialist was gentle and calm. She spoke clearly and answered any questions I had while attending to my needs and doing her job exceptionally well. Upon coming here, I always seem to smell something delicious. The cafeteria's mouth watering food travels through the halls! I'm so glad I found it and stopped in. I had a fantastic bacon cheese burger with fresh fries and I feel so overwhelmed with comfort and a full stomach. 5 stars for the hospital and 5 stars for James and his team in the cafe. Thank you for a great experience here!

My 85 YR old Mom was brought in by ambulance, this poor tiny lady was in so much pain, the nurses…read morecould NOT give her or my Dad the time of day!!! My poor Dad is worried about his wife of 70 years and the nurse walked by and turned her head the other way and ignored him. No wonder they only let 1 person in there with the patient. I would of lost my patience at that point. There is NOT CARE in Marlborough Hospitals Healthcare, should be called Marlborough Hospital Health WE DON'T Care!!!!! Both my parents said to me , " See Hospitals and Doctors don't care about the elderly. That was our Marlborough Hospital experience, AND IT WASNT THE FIRST ONE LIKE THAT THERE