Well I really rarely write reviews but do on occasion when their been wonderful or horrible…read moreservice. Unfortunately this is the later. Let me start of by say the people some of who I have talked to are nice but not all. It start off on check in they don't take cash I don't understood that what so ever. On top of that their ac don't work I mean I called maintenance twice he was short with me while on phone with someone Elsa about something completely unreadable and didn't do anything just say that's how it is deal with it I even ask just for fan nothing front desk is no help the whole stay it was hot in the room The only and I mean this the only nice part was the breakfast they had a decent breakfast I'm not say 5-stars but it was nice This is not what I like to do but if a place is this bad and rude I believe it should be said so other have a chance to be aware My dogs were travel with me this time and the amount of attitude I got from that alone was disturbing

Our family went on another trip and decided to stay in Watsonville California as it is close…read moreproximity to Gilroy Gardens . We have three small children. Our oldest is Five. Our middle child is almost 2 and our youngest is four months old. Gilroy Gardens is located less than 30 minutes from Watsonville California. However, you have to travel through a curvy road in order to get there. It wasn't too bad of a drive and it drops you off right by the entrance of Gilroy gardens Some pros about this hotel- Clean- room was clean & staff was really prompt about tidying up our rooms in the morning and we didn't even have to ask. When we came back to our hotel room, our beds were made in our garbage was taken out and we had fresh towels. Private patio - we stayed in room 101 which was the family suite with a private patio. It had its own gated area and you could eat at the table outside if you wanted to. Pool- we did not swim, but there was an outdoor pool. As a family, it was a big bonus to find a place that had a kitchenette in it and allowed us to have meals in the room. In fact, there's a restaurant directly across the street that while we didn't eat there .. it smelled absolutely delicious. Just ok.. Our kitchen .. had no knives. We could not cut a watermelon. All the tableware was plastic and paper plates. We have stayed at other hotels with kitchens & were supplied with real silverware and plates. My husband was trying to stir our food with a plastic spoon and it melted . All the glassware was plastic too. We also were not supplied with any dishwasher soap . Breakfast- the lady that works there was helpful and nice. However, no waffles which was a bummer. A lot of the hot food didn't really taste great.. there was biscuits and gravy, round eggs and sausage. There was also lots of muffins, bagels and English muffins. There was also fresh yogurt with toppings fresh cut strawberries in the refrigerator. There was chocolate milk , white milk and juice. Plus a neat coffee maker that would make customized coffee orders for you. My actual favorite thing to have there was the fresh yogurt with the toppings. Usually I'm a hot food breakfast person but to be honest it wasn't very good. Our kids aren't picky and they really wouldn't eat it either including the French toast sticks. Our kids basically stuck to chocolate milk , strawberries and the premade muffin because the hot food was just not very edible. The machine that customizes your coffee is also located in the entryway of the lobby so if you want customize coffee other times the day they have it there too The not so great.. There was no trolley to bring your bags to and from the car. We did not know until we arrived and got our room that our room was located on the other side of the hotel. You had to walk down the sidewalk and up through the wooden gate to your private patio. While that is awesome and very private... We also have three small children and getting all of our things and three small children from across the parking lot onto a sidewalk and into our room was kind of a challenge. If our kids were older probably would not be a big deal as they could carry their own bags. We realized later that you can actually pull up your vehicle and parallel park on the street and it's a little bit closer so you can load up your vehicle before you leave. Along with no trolleys, there's also no elevators so if you have to be on the second floor, you're gonna have to bring all your baggage upstairs yourself without the help of an elevator. It was not the hotels fault.. but getting woke up before 8am the first morning wasn't so fun to jackhammer's hammering right outside the window. For the inconvenience, the hotel did add some points to our Best Western account though. The other thing I noticed was our room advertise for up to six people, however with two queen beds and a twin pullout .. it really only sleeps five. It worked out for us because we are a family of 5 and we had a crib, but if you're really counting on it to six people you might wanna consider it. So would we stay again... Maybe but with children that are our kids ages maybe not.

Lots of parking, easy checkin, right next to a drive in Starbucks, super clean, nice gym and heated…read morepool. Beds were comfy and clean bathroom. Breakfast selection was ok, had make your own waffles, eggs, sausage patties, potatoes, fruit, yogurt, breads, muffins, etc. Enjoyed our stay.

WHY I WENT HERE: - business trip…read more THE LOOK (FROM THE OUTSIDE): - located off Lee Rd and W Beach St - located in the same plaza as ARCO and Starbucks THE LOOK (FROM THE INSIDE): - the lobby is pretty open - the seating for the breakfast area is pretty spacious and colorful - the fitness center has all the basics; new equipment and spacious - the continental breakfast has a good mix of hot, cold, and shelf stable items - indoor pool is heated - laundry room available as well, quarters only I believe CUSTOMER SERVICE: - I utilized the Digital Key to check in and check out - the fitness center was annoying with regards to being slightly past 6AM and being unable to use the digital key, so I did have to go to the front desk to get the door unlocked for entry

Let me start off with the service. It was great, the staff was friendly and had some good…read moresuggestions for dinner when asked. The room was the typical revamp. You know, somewhat modern furniture. The obligatory one wall that's painted a different color. A small desk, fridge, tiny microwave, etc. I was treated to a full bathtub with shower curtain. The standard complementary soaps and hair care products with a dash of towels that felt like sandpaper. Okay so for the good: The room was clean, i didn't really go looking but visually there wasn't a reason to. Just about every light fixture has an outlet to plug in something. There is a small reading light by the bed which is a nice touch. The internet was password protected. It's just a minutes drive from a few food spots and other amenities. The bad: When taking a shower i couldn't get the water past warm and it struggled to maintain a constant temperature. The walls are PAPER thin, i was able to hear phone calls that were in the adjacent rooms like the people were sitting next to me. The road is incredibly busy durring the morning commute. So either wait an eternity for an opening or take the scenic route. In conclusion: is the hotel a destination spot or even a place to get away for a night, imo well no. But they do offer a warm bed in a clean room. So if your in watsonville is definently one of your choices. Giving it 3 * because it was neither great nor bad just rather meh.

A bit outdated but the man that checked us in was very patient and kind. Nothing too over the top…read moreas far as enthusiasm for the area but, the place is good if you just need to rest your bones. Breakfast was tasty and I was about to still eat around 10am. Area was loud at night full of sirens. Windows and walls are VERY thin. We stayed in a two twin room. Blankets were thin but they did provide extra pillows. Heat and AC worked great! The rooms were ok as far as security. There was a decent gap in our door to the hallway.

I love Pajaro Dunes! Beautiful location! Love hosting work events here. Pajaro Dunes team is great…read morewith communication and helping with room preparation.

What a great place to chill. We're from chicago and needed 5nights away from the city and the 95…read moredegree august weather. Perfect. A constant 65 and if you need some heat just drive up to San Jose for a warm up. It was 80 up there. Or drive over to Gilroy. Accommodations could not have been better. Our unit S4 was nice in the living areas and the bathrooms were awesome, in particular the shower. Couldn't have asked for a better vacation. I'll be back.

DO NOT STAY HERE!! Dirty rooms, no towels, pictures do not…read morematch the hotel. The rooms are rundown and bathrooms are dirty and cracked tiles. Bedding was stiff and scratchy and so uncomfortable could barely get any sleep. Pool is gross dirty no chairs to sit on. Lobby has no furniture and is rundown and not at all as shown. Myself and hotels.com tried to get a refund for the room and no one answered the phone. $180 for this place is an absolute joke. Place has a for sale sign so I'm guessing this is why it's no longer taken care of.

Run down and poor maintenance Management should really…read morerenovate and make it more welcoming and comfortable

Definitely don't recommend this place for what they're charging. Room walls and shower were gross…read more They also claim their key card machine doesn't work and they personally open your door for you; highly inconvenient. In my opinion, there is something happening for them to act this way that they're not sharing. The whole time I was here (3 days and 2 nights) the machine didn't work. The few nice things was the service of staff, they were friendly and the mini fridge and microwave. Not enough for me to return.

Receptionist by the name of Robert was really rude and unprofessional. We had made a reservation…read moreusing a 3rd party (which we had used for so many years and never had experienced any issues) Robert claimed there was no reservation under our name even after showing him the itinerary #. Abruptly he advised us to call the 3rd party to find out what was going on, which we did. After contacting 3rd party and explaining the situation, we right away felt the difference in professionalism communication and compassion. The 3rd party Rep. put us on hold a few times while they communicated with Robert, which we didn't mind at all. Once coming to a resolution, we were advised to check in with Robert...he proceeded to state we were being charged for 6 rooms by the 3rd party (which was a complete lie) but he was going to contact the 3rd party to "fix" the problem. Nice try Robert to claim yourself as the "hero". Never staying there again.

Best of Dunes properties do not disappoint! In September, my husband and I hosted a group of…read morefriends for their first trip to Pajaro Dunes. 84 Puffin was a perfect fit for our group of six couples, everyone with their own private room in comfortable King Beds. We then enjoyed our annual Family Vacation in 59 Avocet. This spacious home is perfect with the most incredible views of the Pajaro shoreline and Monterey Bay. 84 Puffin and 59 Avocet are both incredibly clean and well appointed. They offer plenty of bedrooms with cozy beds. The kitchens have everything you could possibly need and each house offers a variety of beach supplies! Thank you Stacey for all of your help in coordinating each of these vacations. Looking forward to our next visit in 2026!

I have stayed at this property many times. This time I was disappointed. I accidently left two pair…read moreof shoes under the bed in a gym bag. They said housekeeping was unable to find them. (Where did they go?) This is dishonest at the least. They say they are not responsible for any items left. I certainly would not worry about small items but this was just dishonest. The properties are not inexpensive and though this is small compared to the cost of the stay I will no longer rent from this facility.

Simply wonderful. Beautiful setting, gorgeously maintained. Rustic yet clearly cared for with love,…read morehard work, and dedication. The grounds are beautiful, whether you just look out from the stately house, or if you wander on some of the trails -- maybe set for a spell on a bench. If you're looking to exhale and then breathe in amazing nature, you have found the place! The room is very comfortable, too. Our bathroom was plenty big and roomy. Loved the big bath (whirlpool, if you like). The 'full breakfast' is fantastic. Jen is a wonderful baker (a breakfast bread pudding one day; mini churros another day), and each morning we had a varied and hearty breakfast that was delicious and well-balanced. The house itself is big and inviting with hip old timey jazz pipedor more modern-day chanteuses gently piped in. Enclosed porch for reading or just relaxing. Our room had a private porch, too. So much here. So many ways to really unwind. Walking around the grounds is inspiring. I ran into Derek a time or two who was relaxed but busy on the many projects that keep him focused here. The whole place looks perfect for a wedding, or a family gathering, or even a business get-away. Or, of course, just a simple, lowkey retreat. Lovely hidden (but easy to find) gem. Can't wait to return.

Really beautiful venue for a wedding, beautiful displays on tables. (However, food: was so-so. )read more