This review is solely for the customer service we receive from Gilles. He has always been so…read moredetailed and responsive with anything we need for our community! He comes in every Thursday so positive, and such a pleasure to work with! He addresses things quickly and politely and seems to genuinely care about his job. We love him and thank you for everything you do Gilles! XOXO, 7East Team

I really try not to write negative Yelp reviews, as I strive to support small and local business. I…read morehave tried multiple times to get this company to fix the situation, and I am beyond frustrated and over the entire experience. In an effort to save ANYONE from the headache and waste of hundreds of dollars I am breaking down and sharing my experience. It all started with a squirrel problem. We had a family of squirrels living in our attic, and after the horror stories of the destruction they could cause started coming I decided to call someone to help rid us of the problem. I called one person, and he told me he would quickly take care of the situation - but if I am sensitive to animals, I may not like it. After much searching, I found Pest Management who gave me a detailed plan of how they will humanely catch and release the family. After a thorough inspection, I was told a family was nesting in our attic as well as a "rat infestation" and sold on securing all access points to the house. Against my DIY husband's wishes, I went ahead and went with the full shebang because with it came a full year's warranty. Two months I lived with various men, not just coming in and out of the house, but at random times. I would be given a day / time for trap checks, and they would show up days / hours later. Fortunately I work from home, however my schedule was no longer my own. I would sit in anticipation hoping that maybe something would be caught, given the cages and traps that were placed and checked throughout my attic. After that period of time, everything was sealed off and traps removed. Nothing captured. Not a single rat from this "infestation." Not a single squirrel. A frantic terrorized squirrel fell through the chimney, which we removed ourselves. But that's it. Then the rot hit. So my "humane" pest removal basically was a complete hassle for me, along with trapping the animals in our walls and letting it die and rot. Super humane right? Awesome. I sent a letter to owner and management about my frustration and to see what can be done about the stench of death that had taken over both sides of the duplex. The response was "It really upsets me to hear this!" and the solution was to give me a bag of scent diffuser. Fast Forward several months, and our tenant has some very aggressive rats taking shop next door. (Did I mention they have a new baby? Yeah, kind of a big deal.) My husband reminds me of the big warranty I so beautifully sold to him a few months ago. I begrudgingly call the place, hoping they will finally make good and prove me right in making this decision to hire them in the first place. The person answering the phone was quick and speedy, and made sure someone was there the next day. (Win!) The next day the guy comes, first thing. He sets a couple of mouse traps, tells her there's a hole behind the oven that needs to be fixed, and leaves. Never to be heard from to check the traps or follow up again. That's it? How did they get in at all, considering we paid to secure all access points around the house? Wouldn't he communicate that with me, the customer, to give me the rundown and guide me to solutions? Nope. Nothing. Silence. Being the person of faith that I am, after a week of no word I try once again. (I am stubborn in my resolve). I speak to the sweetest new receptionist on the phone, just trying to understand what it is that my warranty covered. Maybe it's a mistake of mine. Perhaps I just didn't quite understand what I purchased. Again, benefit of the doubt. She tried to get the owner, Sarah (who has already failed on so many occasions when given the chance), on the phone to talk to me. Sarah chose not to speak with me, but to have the tech that came out give me a call back to explain. He'll call within 30 minutes. It's 2 days later, with not a sound. Your time is up. Failure in Service. All Around. Search elsewhere, Yelpers. Save yourself. PS. NOTE: This is a condensed account of everything experienced with this company. It has not included the cigarettes in our driveway, the duplicate $750 charge to my card months after the first charge, mud dragged through my house, etc. The techs are run ragged, my original sales guy is long gone. It's all around bad.

Switched to Rampart a few months ago and so glad we did! Love that you can schedule on line, get…read morereminders on line and pay your bill on line. Makes it all quite convenient. We are on a quarterly schedule and since switching to this company have not seen ANY see any critters anywhere! They are very professional and explain what we need and why it is needed. The amount of time spent with me explaining the services that were preformed was very much appreciated. if you want a company that is honest, competent and cares about your time as much as theirs, these are your guys! I have had always had exterminators come to my house, but feel like I have found the company that I can keep until I leave Austin,, or Austin has no more bugs...

We called these guys when we found a mouse in the house and they fixed that issue and we signed on…read morefor regular pest control. Haven't seen a critter since. They are timely, and communicate well and their pricing is really competitive to some other bids we got. They are honest too and will tell us if there's a DIY fix that would save us a little money. Highly recommend!

I can't say enough good things about Star and this company. She's serviced our house for years…read more We've formed a wonderful relationship with her and are so grateful for her knowledge. She is fair in her pricing and always says we are treating it as a team. There are things we can do between appts and things for her to do. I've never met someone with so much knowledge on pest control. She always responds promptly to text message and is extremely helpful. I really can't say enough good things about her and the company!

We finally got the pesky raccoon that was destroying our house! Jose, with Bug Guys was very…read moreknowledgeable and kind! He used techniques other pest companies would not consider. No raccoon in the attiic, We had already tried 3 pest companies that did not seam to care! Took my money and gave no results! Thank you Jose and Bug Guys! Would recommend to anyone. They don't overcharge and they get the job done!

I have hired DM to treat my apartment a number of times. I trust Jeff over any other pest…read moretreatment business. Jeff is dependable and technically knows what is best for the situation. Last year I had a different pest issue than what he just treated my apartment for yesterday. He's not just the pest guy that carries a sprayer into your place, spray here and there and that's it. He surveys the property and asks what the issue is before he even brings in his sprayer. He also surveys each room and specific areas to pay attention to. I highly recommend Jeff and DM Pest Control for any pest work that you need.

Leander TX Everyone was great. I would highly recommend…read morethem. I called for a water bug issue and they took care of not only that but some wasps that I didn't even know I had. Customer service was wonderful!

Wilson and OAR have been the best. They know what they're doing when it comes to keeping the…read morecritters out of the attic. I had cycled through 3 other companies before I found Omega. After they protect the house, you get on a yearly renewal which isn't expensive but it gives you piece of mind that if the critters come back, they'll take care of it. Omega is a permanent solution to a permanent problem. Other companies may fix it for a winter or two, but Omega stands by their work. There's no worse feeling than having critters in your attic wrecking shop and having Omega to come in and take care of it is one less worry.

I called Omega because I could hear rats in my attic. Wilson, the gentleman that came out, was very…read moreprofessional and knowledgeable. After an inspection of my entire building he confirmed that I did have rats in the attic, but that the stain on my ceiling was not from the rats but rather a roof leak. After examining the roof he concluded that the rats were getting in through an old wind driven exhaust ventilator on the roof. Because he could not guarantee a complete solution to my rat problem, he told me he couldn't help me but no fee would be charged for his inspection of the property. In discussion with Wilson as to how I should deal with the rats, he provided me with two rat traps loaded with peanut butter and instructions how to use them. Basically he solved the rat problem and alerted me to my roof problem and refused payment for either one. Omega is a very good animal removal company and I would not hesitate to use their services in the future. They are helpful and honest and will not do any work on your property if they cannot guarantee their results.

Initial Impression and Installation:…read more Initially, the job by Attic Wrangler looked great, and we were pleased with the attic restoration. We hired them before our baby was born in December 2023, under the impression that the rat problem would be solved before the baby's arrival. However, our satisfaction was short-lived as the rats returned shortly after the work was completed, rendering all the good work useless. This became an ongoing problem for over a year, to the point where Attic Wrangler admitted they didn't know where the rats were coming from and suggested we hire another company. Stress and Health Concerns: This ongoing issue has caused immense stress and health concerns for our family, especially with a newborn in the house. The smell of dead rats became a common occurrence over the course of a year, making our living conditions unbearable. It got so bad that we seriously considered leaving our home and renting somewhere else. The constant rat activity and foul odors significantly impacted our quality of life and peace of mind. Warranty and Lack of Response: Mr. Kellso promised a so-called warranty in the event that the rats did return, assuring us that we would be covered. This promise turned out to be a complete lie, as Mr. Kellso has gone MIA, not responding to any of our communications. Timeline of Major Events and Failures: June 2023: Hired Attic Wrangler to remove rats and restore attic before our baby was born. Despite several visits, the problem was never resolved. July 16, 2023: Reported hearing noises again. Mr. Kellso scheduled a follow-up check. July 21, 2023: Appointment rescheduled last minute due to Mr. Kellso's accident. October 6, 2023: Mr. Kellso missed the scheduled visit, citing a job in San Antonio. October 15, 2023: Notified Mr. Kellso of multiple rats; requested additional traps. November 3, 2023: Continued rat activity. Mr. Kellso was inconsistent with visits. December 2023: Baby born. December 26, 2023: Requested smaller traps due to continuous activity. January 19, 2024: Multiple rats still present; ongoing trap issues. February 11, 2024: Informed Mr. Kellso of foul smell from dead rats; newborn in the house. Mr. Kellso delayed visit until he returned from Minnesota. March 23, 2024: Rats returned after a month of no activity. Mr. Kellso failed to solve the problem. April 27, 2024: Mr. Kellso agreed to visit but requested rescheduling multiple times. May 3, 2024: Rats were still present, traps were missing or ineffective. July 2024: Rats continue to infest our attic, and Mr. Kellso suggested hiring another company. Issues with Service and Attempted Resolution We knew of rat activity because we had multiple cameras surveying the attic. Mr. Kellso did make an effort to try new methods during some visits, but nothing made an impact. He was highly inconsistent with visits and often rescheduled at the last minute. Despite our patience, he failed to solve the rat problem. Moreover, after suggesting we hire another company, Mr. Kellso stopped replying to our texts and phone calls. We attempted to be very reasonable and figure out a compromise by asking Mr. Kellso to refund a portion of his work so that we could apply it towards hiring a new company. We even offered to ensure he would still be paid for a percentage of his efforts. However, we received literally zero response from him. This lack of communication and accountability is infuriating. Conclusion: We are now out $6,000 and back to square one with rats in the attic and soiled insulation. We also need to pay another company to redo the work. This has caused immense stress, especially with a newborn in the house. Attic Wrangler's service was a complete failure, and Mr. Kellso's unprofessionalism and lack of responsiveness were unacceptable. If we cannot work things out soon, we will be forced to pursue legal action. I strongly advise against using their services.

Just Hire Them! I called these guys and they came out Immediately! I told them I was hearing a…read morebunch of noise in my attic and these guys didn't waste anytime. They got up there and caught multiple rats. Thanks Guys!

I want to give a big time recommendation and huge shout out to Hutto Pest Control Service! If you…read moreever need someone to come control some unwanted critters call these guys! Trust me when I say I have had the best experience with them despite some unwanted house guests. We had been dealing with an unwanted infestation for some time now and our exterminator came to help us he was so personable and caring. We have been working with the same guy for a couple of weeks and every time it he came to the house to check on us it was a delight. He answered any question with sincerity and great knowledge. On his last visit today I was almost sad to see him go, but he did a job well done. I hope I never have to use these guys again, but if I do, I know they will be the first ones on my list to call for help.

We love Hutto Pest! Great customer service and friendly staff every time we call. Omar is amazing!…read moreHe is very personable, knows and remembers about my family. Their service is very thorough and will accommodate my schedule if I can't make an appointment. Thanks so much hutto pest!!!!!

David Golden returned my call (termite inquiry), though he was recovering from flu. He spent 23…read moreminutes providing me with info & his insights, just wanting to help, since I'm outside his termite-service area (2hrs away). I learned and feel better informed in my dealings with prospective service providers. What a cool guy! Thanks, David.

The Goldens are great people. They are knowledgeable, honest and really good at what they do. They…read morehave operated the family business for many years and you can trust them to go above and beyond, unlike other services in Austin. You get more than what you pay for when using them for pest control.