Customer BEWARE-- This was my first and last experience with Stanley Steemer. Prior to Stanley, I used their competitor (starts with a "C" C***) The quote given was for professional steam cleaning -- tile floors ONLY. Turns out Stanley Steemer is way more EXPENSIVE than competitor -- C***. What Stanley Steemer quoted is the same amount competitor quotes for floors and carpets (3 rooms + hallways + stairs). When I expressed dissatisfaction with quote, technician offered to clean a small area to convince me it was worth it. I informed technician sample cleaning was not necessary, as I have my floors professionally steamed twice a year and know exactly what to expect. I asked if there was a coupon or first time customer deal. The technician initially told me there are none. I once again declined and stated there is no way I am paying over $1,000 for floors ONLY. The technician then dropped the quote down to $800.00 and added "But that's as low as I'm going." The less amount quote is still more than I paid with competitor. It gets better -- The technician then informs me that I still have to pay $75.00, a cancellation fee. WTH?! He explains cancellation fee is a disclaimer in the email confirmation and customer service notes state that I am willing to pay any price. The technician then adds cash is preferred for cancellation fee. Unbelievable! I used a card to pay the cancellation fee. I feel cheated by Stanley Steemer and now regret paying the cancellation fee. read more

So I have used Stanley steamer many times and have always moved furniture out of the way. But upon inspection of THEIR ad it says they move furniture and according to THEIR frequently asked question put the furniture back . So I said what the heck I pay for the service might as well have them move it . Until they showed up and Omar told me they don't move any furniture. Called customer service and was told by Carre that they don't move furniture and I said well according to your advertisement you do. She said she would have the company call me...we will see....I have a issue with false advertising. read more

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Very dishonest company, terrible customer service. This branch is privately owned by Jeff and Kevin Pucci - and they will say anything to get your money and then fight like the devil to keep it. We called Stanley Steemer to get some new blood stains out of our carpet. They were happy to make the appointment. Curtis came out and said "I'm going to do everything I can to get that blood out". What he should have said was "Our system does nothing to remove blood." When Curtis was done I checked the carpet and the stains were about 30% lighter. We talked about how that was not satisfactory and he suggested waiting until it dries before making an assessment. (This was a ploy to allow him to get out of there.) Once the carpet was dry, the stains are exactly the same as they were before the cleaning. EXACTLY. I called the office and spoke with Beverly, who said that they would come out and give it another shot. Well, you couldn't do it the first time why waste our time with trying again? I asked her if she thought it would be fair to tell people up front that their system does NOTHING on blood stains instead of taking customer's money. She said she would have a manager call me. Eugene called an hour later and offered to have a crew come back out and try again. I again explained that they already said blood doesn't come out so what is the point. I told them to send a manager out to take pictures. I will update this review after assessing with the manager. read more

Stanley Steemer - This is after the cleaning. - Carpet Cleaning Near Me - Azusa, California

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Called them Wednesday afternoon and they were finished Thursday afternoon. The worker was very careful and knowledgeable. We cleaned the Bathroom shower tile and floor tile, an area rug, and a green velvet living room chair. Bathroom looks great. The rug has some purple circles we never saw before, and the chair looks new again. We also had the chair disinfected as we just bought it on Offer Up. We did not know it was this easy. read more

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We had the unfortunate experience of having a slab leak at our home, and we needed to File an insurance claim. Stanley Steemer is a preferred restoration company of our insurance carrier, and our adjuster coordinated to have Stanley Steemer come out to assess our damage. They called us promptly within minutes of our adjuster calling us. They came over within 2 hours of calling. Victor was the technician who arrived and is a water restoration manager. Victor was extremely professional, thorough, patient and kind. He tested all potential areas that were impacted while talking us through everything. He spent almost three hours assessing the house and identifying everything that needed to be addressed. Victor was knowledgeable and very helpful. I would highly recommend this company, especially Victor to anyone. read more

Steve & Carlos cleaned a very difficult to reach dryer vent and then carpets. Both were extremely professional and competent. They worked well as a team. Did a superior job. Their truck and equipment looked brand new. Thank you! (We have no connection to this company.) read more

David and his crew did a superb job! I couldn't be happier. I will be requesting them again! My carpet looks brand new- dirt stains are gone. I feel so fresh and clean too! Fast, friendly, professional, respectful! And on time! Beverly the customer service personnel was awesome too. Very nice and friendly! Thank you and God bless you! I will be a returning customer! Good job! :) read more

Stanley Steemer - Before picture! Cakes on dirt over 10 years! - Carpet Cleaning Near Me - Azusa, California

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Maybe, their prices are quite high. It's just carpet in an apartment. The rest of the uniform have carpet

Paul n Vince did a good job of cleaning my living room, dining room, and hallway and stairs. Paul tried hard to get some of the old stains. My place smells clean and dust free. read more

When the gentlemen (3) came to do the service. First they were not in a normal Stanley Steamer vehicle. And the one guy seemed to be in the boss was a little rude. After the machine popped the breaker they turned on but other things were not working then. After they left. Plus the Ring system they unplugged and didn't p[lug back in had to be totally rebooted . He could have easily changed to different outlet very close. As far as cleaning it would have been much easier to swallow the added expense if he had a better attitude when talking to the person who is paying them. Think i will call other services that do the same things. And what's up with not being in a business vehicle like they always used to be ??????? read more

Jershua showed up on time, cleaned two sectional couches, a long stairway, a bedroom and two area rugs. This young man worked long and diligently. He was polite, focused and did an amazing job of restoring areas that were really needed cleaning read more

Talked with a very nice lady over the phone. Let her know that I recently had an issue where some some fleas latched on to my wife's clothes as she came into the house from the garden and we wanted to get our floors, couch, and dining chairs steamed. The work isn't cheap but I decided to bite the bullet and make the appointment. Ended up getting an appointment about a week away. Had to reschedule due to a conflict of schedule but all good. So appointment ends up being 2 weeks out. Now up to this point my wife and I have been cleaning the hell out of the house. Vacuuming 1-2 times a day, vacuuming the couch, constantly sanitizing stuff in the washer just to be safe, made sure cat was up to date on flea treatments and treating the outside with pesticides. I can be my own exterminator at this point. So appointment day comes, I take the day off work. Guys show up, walk into my house with dirty boots immediately leaving dirt and marks on the wood floor. I ask if they were going to cover their shoes, the older gentleman pulls covers out of his pockets and puts them on, younger dude walks back to the car like he never intended on covering them in the first place. Not sure how that was going to work cleaning floors but ok. I tell them the story of how some fleas got into the house and we've gotten rid of them for the most part but wanted to steam the floors and couch just to make sure everything was sanitized and there were no leftover flea eggs. Guy tells me "well uhhhhh because you told me the house has fleas, we can't clean the house." I let them know that I haven't seen a flea in a week and I'm just trying to steam the house to be sure. Guy says "ok let me check with the company" and goes back out to the truck. Older gentleman is chillin with me in the house, super nice guy. Young guy comes back in and says "yeah the owner said we can't do it. You have to show proof of an exterminator because or else we can get it on our clothes and bring it back with us, we would need special equipment." Keep in mind, I explained my entire situation to them beforehand. It's not like I popped up with a surprise. I literally explained what was happening, what I needed, took the day off work for them to come in and dirty up my floors. Here's the kicker, they pretty much told me they couldn't do it and started to leave. I had to ask them if they were going to at least get the dirt off my floors before they leave. Younger dude comes back with a dripping mop and wipes up the dirty section and tells me it's tea tree oil, it's an natural sanitizer and leaves. Well turns out that stuff is absolutely toxic to cats so I had to clean that up myself. TLDR: Took the day off work only to be denied an appointment that could have been prevented during the initial phone call. Guys that showed up left my house worse than before they came in and now I'm hoping my cat doesn't have any respiratory issues from breathing in toxic fumes. read more

Quick update: After getting in contact with the corporate office personnel at Stanley Steemer to let them know how unhappy we were, they sent out a team free of charge to repeat the process with all of the furniture removed from the room. They did a very good job. The reason why only 4 stars is because I feel it should have been done right the first time. Knowing what we know now, we will probably be using Stanley Steemer in the future. read more

I called to schedule an appointment for carpet cleaning. I was provided a rate of $450. Then, I mentioned to David that their website had a $50 discount. He said let me look and see if the discount is still active, so he applied the discount. That brought the total down to $400. Then, while searching online for reviews, I noticed that their TV advertisement for 3 rooms for $99 was still active. So, I called back about the ad. Ryan said we send emails to our customers about the specials. I said the special advertised on national TV applies to new and established customers. You need to be honest with your customers. You cannot choose who you give the discount to. That said I asked Ryan to cancel the appointment. Be careful of their pricing. read more

Update*** so I called the company and they redid the carpet at no additional charge. Now I can fairly say I see a significant difference. Unfortunately, the carpet was also melted in several spots on my stairs by the equipment used. I'll give one and a half additional stars for trying to make it right but I can't honestly say I would use them again. This was a complete waste of money and time. I requested several quotes from different vendors to get my carpet cleaned. It was very dirty but I had sent pictures to other companies and was assured It could definitely be cleaned. I was not expecting miracles but I definitely did not expect it to look the same. We chose Stanley Steemer because even though they were not the cheapest we figured they were a known company that would get the job done. We moved all of our furniture out of the way and while the gentleman that arrived was nice he mentioned he would be done in 45 min and that he might not be able to completely clean the carpet to it's original color; ok fine I get that. We had our carpet cleaned a few years ago by a small business and they took a few hours but got the carpet completely clean. We were in disbelief when he in fact finished in under and hour. We couldn't tell how the carpet looked because it was wet and we left town for the weekend to let it dry. Well...we got home tonight and it looks exactly the same which I'm not surprised since each section got 1 passover with the machine. I don't want to leave a bad review because the employee was very nice, but if I'm paying $263 for a carpet cleaning I expect SOME results. Honestly it looked better when I cleaned it with resolve. Save your money and try a different company; unless, your carpet is pretty clean to begin with because this is not for a high traffic dirty carpet. What a waste. read more

They were speedy and efficient. Unfortunately, completely useless. Paid $160 to have ONE, 12'x12' room cleaned to remove pet odor. They only used Tea Tree oil to combat pet odor, nothing more effective. Less than an hour after they'd left, the tea tree aroma was gone, and the urine it had almost masked was back in force!!! No more effective than a grocery store rental, for 3x the price!!! Follow-up: Received a response to my Google review. "Owner" claims to have responded to my Yelp review and that I should provide my address and phone. 1. There is NO response here! 2. YOU HAVE MY FULL NAME! You can't look up my contact information??!! read more

Thank you Val and Ben from Stanley Steamer!!! So glad I called you!! My carpet looks beautiful!! Val and Ben were my professionals today! They were great!! I will be referring ALL my friends!! :) read more

Bait and switch. Quoted $30 / room. There were no qualifications or restrictions. They got the appointment wrong 3 times. Looked at the job and revised the quote to $900 for "deep clean" which includes removing stains. Regular steam cleaning does not include stains. Told him to look at the Job (which is easy commercial carpet with no padding) to do the steam cleaning. He up his quote to 5 rooms (now $150) because of the size. Guess what? I am getting another reputable company and a real quote without the nonsense. read more

Albert and "Mario" called to say they'd arrive early if I was ready for them which I was. They worked efficiently and quickly moving furniture and putting it back where it belonged. They were careful not to bring any outside dirt into the house and wore booties as soon as they arrived. They protected our hard wood floors while doing our upholstered furniture. Friendly hard working guys. Thanks! read more

I have used Stanley Steemer in the past and they have done an adequate job cleaning my carpets. This time however they left so much standing water on my wood floors that they warped. On top of that, the technician was wearing his street boots and left wet dirt all over the wood floors. He did not have an ounce of respect for my property. They came out to look at the damage and claimed that there was no way that the machine could have caused so much water and that it had to come from another source which is nonsense, Later i received a call from the manager saying that there could not be have been any water as if I didn't see it for myself. Worst customer service and the way they spoke to me was so rude. There are too many other cleaners to ever hire this sloppy company again. read more

They came to my house on time and did an excellent job!!The technician explained everything that he was going to do. I would recommend them to my friends. read more

I've used Stanley Steemer for carpet cleaning every year for the past 11 years. They have never ever finished Living room, Family room and steps to second floor in less than an hour. They arrived, finished , and left within 20 minutes. At $329 I consider this a major ripoff. I'll never use Stanley Steemers again. read more

Had an Area Rug cleaned by Stanley Steemer. The team were very courteous, knowledgeable and clean. They did a fantastic job whereby I am very pleased. Highly recommend this company and will definitely be using their service in the future. The colors appear very vibrant. read more

Jose and his team were great! Very professional and just plain NICE!! I needed to deep clean my photography studio to meet the Covid 19 guidelines, my studio looks brand new. read more

Daniel and Aaron steam cleaned my massage room. Due to covid 19 I was shut down and boy--- nice clean room for my clients. Thanku Stanley Steamer your 2 guys u sent worked hard, super nice and smiled. 5 stars guys. You did a great job. read more

Curtis and Jose did an amazing job with same day service on a carpet that was incredibly dirty. They were so successful at removing grease stains that I had tried (and failed) at cleaning myself. Thank you both for your professionalism, timeliness, and thoroughness. read more

I could not be happier! Andrew and Ryan stopped by today to pick up some rugs and to give me an estimate on tile cleaning. The price was more than fair and they were able to deep clean all my bathroom tiles including the walls AND color stain and seal the floor of one of my showers that was in need of some serious TLC. (see pictures) I can't wait to see the rugs. I'll report back after, but I'm sure they'll be great too. read more

Stanley Steemer - Ugly green soap scum looks new after color stain and seal treatment. Could not be happier! - Carpet Cleaning Near Me - Azusa, California

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I love Stanley Steemer and I had the very best cleaning technician here today to clean my living room carpet and hallway and he is the best one I have ever had from this company, and I have always used them! His name is Felix Ceron, and he takes pride in his work and goes above and beyond! They also offer a great yearly maintenance service that you should really check out, it will save you money in the long run! read more

Awful company. Horrible experience. Spent $185 to clean my sofa and all they did was damage it, leaving a 2 ft long, brown water stain on my white sofa. It was never fixed. I took the sofa out of storage recently and called them to ask for water stain advice. All I got was a rude call back from 'Manny' in the Los Angeles office screaming about how I had 10 days to complain and how his time should never have been wasted with my enquiry. Do not use Los Angeles, Stanley Steemer. read more

Stanley Steemer - Horrible stain down sofa arm AFTER paying Stanley Steemer $185. They ruined my sofa - Carpet Cleaning Near Me - Azusa, California

My auntie requested this service so I received their service and it was behind horrible. Sam and latanya were very rude. I paid $600 and they did a 20 minute job and rushed out leaving the carpets wet and when I called. The workers named latanya, Sam and Jessica weee more then rude to me and hung up in my face. Denied to to talk to a supervisor and denied to fix the problem. The customer service here is horrible. Beyond horrible those employees I just named need to lose their jobs read more

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I was there, already about a year ago, you guys took GREAT CARE of me and steamed my BRAND NEW car seat that I spilt seafood on and smelled up my car; thanks so much; and the price was very reasonable, GREAT SERVICE. Very easy to find; super friendly staff. GREAT WORK, Thanks so Much! read more

I had a new crew come out from Stanley Steemer this past year and they were not anywhere as good as the crew I have had previously for the past few years. In fact, I complained about the look of my carpet but, of course, I never have heard back about them coming out to redo. I was not in town most of the winter and when I returned it had been 3 months - but - there is no one else in my home except my husband who is at work all day - so 3 months was too long to voice a complaint. I would have appreciated them calling me back and I probably would have paid to have them redo. I would not use again. read more

Warning: I called them for Air Duck Cleaning. Their price is way off compared to other companies. They claim to have a license, and their machine is from moon lol. Stanley Steemer has great sales people who will pump up the price. I got same exact cleaning, plus dry and washing machine duck cleaning as well with the half of the price what Stanley Steemer quoted me. Don't pay your hard earn money to this company. read more

Very reliable, very responsive and quick to come out and take care of my office carpet cleaning.

Have used these guys several times over the years so with my son & his family moving in with me I needed the two bedrooms and stairs' carpet cleaned. So called Stanley Steemer! Anthony "Tony" V arrived exactly at 8am today & proceeded to get prepared to bring in the equipment needed to do his task. Very professional and efficient he went about his business. He asked me about the rest of my house carpet etc & I told him I would have him do it after my family settled in in a few months! GREAT JOB from a great guy (Tony) and thanks again Stanley Steemer for taking care of my home in San Pedro! HIGHLY RECOMMEND!!! read more

Had my air ducts cleaned today by Paul and Martin. They did a great job. Paul explained what they were doing in detail. They were nice, courteous and professional. I was very happy with the job they did. Thank you very much. read more

Mr. Pucci I read your reply. There is so much inaccurate information in your reply. It is clear to me that you are being given false info or you just don't actually care. Either way here is an accurate account of what occurred. 1st. The quality control person you sent to my home the very next day after the technicians damage my chair, was every good which I stated in my first review. He informed me that the technicians are trained properly but they sometimes stray away from how they are trained and do their own thing. The 2 technicians personally showed me a product they said was not a approved Stanley Steemer product which may have caused the damage. Mr. Pucci the quality control person informed me and agreed they messed up. He also insured I would be contacted my Manny Nava. Nava did contact me and set up and time for the next morning. At this point I felt confident the issue would be handled. The next day Nava did not show up nor did he call and reschedule the time nor date. When I called him and asked why hadn't showed up as scheduled, he stated, it was not a priority for him. That was unacceptable to me. He did try to schedule another appointment, but I am a firm believer that when someone shows you they don't care, and are extremely unprofessional, believe them to be who they are. I left numerous messages requesting someone contact me regarding this incident. I never recieved a phone call back. Again showing me no one cared and they were hoping I would go away. Every statement I made in the courtroom was accurate and I provided written proof and even printed out all of my Yelp comments. I had nothing to hide. The truth is the truth. If you would have saw and heard how disrespectful Nava was to the courtroom, how he tried to say that I must take everyone to small claims court, and the how he poorly represented your company, I would hope your reply to my Yelp review would have been different. On s side note, I have never taken anyone to small claims court before Stanley Steemer. You should really fact check information given to you by your unprofessional employees. Or maybe this is the type of business you chose to run. The $400 I was offered was a joke and wouldn't have even cover the material to replace the fabric. I am so grateful for the forum Yelp provides. I pray others thing twice about using your company. I dont wont anyone to experience this type of service. Theresa Culberson read more

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They make a appointment then they change the prices last minute. Do not use or get everything documented with this company

I have been a loyal customer for 40 years! That may change after today, I called this morning requesting a morning appointment to make a long miserable story short these people have no idea about customer service and keeping your word I STILL HAVE NOT RECEIVED A CALL back with an appointment as promised after 3 calls to them,, TERRIBLE CUSTOMER SERVICE NOT LIKE IT USED TO BE read more

UNSATISFACTORY Full Service Carpet Cleaning / Entire home My most recent appointment was very disappointing, actually it was infuriating. I have been a repeat customer for over 16 years and have ALWAYS had 2 professional service agents come to do my service. This year however, one young gentleman showed up at my door. I was in shock and dumbfounded. ( I later found out that it was his FIRST SOLO appointment! ) I addressed the manager immediately and I was told 'THIS IS HOW THEY ARE DOING BUSINESS NOW', I was never told about their new policy up front and I was very upset. Prices go up but service is diminished! I was needed to help lift furniture, to maneuver the cleaning hoses and I paid the price of straining my back! Still, with my help, this job was too big a for one man and staircase ended up smelling bad when it was complete. Angry and upset about the smell, I called again and spoke to the gentleman who made my original appointment, as the manager was unavailable. I apologized for being so frantic but explained HOW UNHAPPY I WAS with this whole experience. He immediately dispatched 2 gentlemen to my home, a total pro (which was what I was used to getting in the past years) and a second man to assist him. I was delighted and surprised. My staircase was REDONE and the issue was resolved in the best way. This courtesy call really made me feel better and it was a happy ending to a very unsatisfactory and distressing appointment. Will I use Stanley Steemer again... that is the big question! read more