The customer service part of my experience was really excellent. I primarily dealt with Jordan who has a very calm and centering demeanor. For me something like shopping for glasses is stressful and Jordan was really nice. Today I worked with Chandler. My ears are not even in Chandler was able to get my glasses level. I appreciate the extra time that he took to make it right. In the end, I wound up with sunglasses with an extra dark tint that I just love. read more

I was a customer of 15 years. I originally used the west side store, I wish I stayed with them. I moved and Janesville was my closest location. My first purchase was fine. My most recent purchase has been a nightmare. Unfortunately the Lab and the stores are putting out different products. Fast forward to an appt at this east side madison store. They had no idea I was coming. They refused to help me stating I'd have to drive to Janesville. The continued to push me off. Finally I asked for a refund. A gentleman identified himself with the purpose of impersonating a higher level manager. In fact, he was the assistant manager. This gentleman took my glasses from me and told me he refunded the amount. He didn't. He lied. And he now took my property, my collateral. Did I mentioned he laughed at my disability? Carlos M should never be allowed to serve the people of Madison is any form. Stanton says they won't fire him, which tells me they accept his actions . Stay away from this store and company. They will give you a bad eye exam, already worn frames and poorly cut lenses. Then they will lie to you, steal your property and hope you just go away. Never believe their sales. Their sale reps do whatever they want anyway. It's funky math. Why are they using a calculator instead of their system? Total nightmare. It worse than explained, but we only have so much time. read more

Section was pretty good. Service was okay. Glasses took a little longer than expected. Prescription was incorrect & getting it corrected was a huge hassle. read more

I looked for an optical business that had same day service because my glasses broke and in three days I was leaving on a vacation that involved driving thousands of miles. I did tell the optician this when picking out frames and lens options. I picked one that was supposed to be same day, then was told they didn't have the right lense in stock in the store, but they could get it delivered the next day and have my glasses that (2nd) day. They would text me when ready. When I hadn't heard from them by mid-afternoon of that second day I called them and was told it would be several more days. I (again) explained my situation, and was told they would try to track down a lense so they could have glasses ready the NEXT (3rd) day -- the day before I was to drive off on vacation. I'm now on the fifth day with no contact from them. So, I had to cancel my vacation. Fortunately I was able to cancel all my reservations without penalty. Bottom line, I recommend against believing anything they tell you. read more

So called number from Staton optical had in there comment to me. Customer Rep had no idea why I would call that number given. I had to the read the Staton optical response to him. All he could tell me is that I canceled order which I absolutely did not do, I just wanted my glasses mailed as promised. I also ask were my glasses physically were. If the manager cancel an order, do they send them back or just trash them. He didn't know and could not get an answer but said I would receive a call within 24 hours to follow up on complaint. So of course No call or contact from them except more text and emails today saying to pickup my glasses @ Janesville store. What a joke. read more

Called, asked for copy of my prescription to be faxed to Walmart. Was told they don't have a fax. I questioned this. They said no, no fax machine. I asked how could that be? They said they were a call center. I asked to be sent to the store. After being on hold, was greeted with, "who is this?!" After recovering from my shock at being greeted so rudely I asked, "who is this?" Someone mumbled a name, I asked if it was Stanton Optical. After an affirmative answer I repeated my request. I was put on hold for the store manager. I'm not sure why I expected anything more polite than I had had so far but I got... "You wanted a copy of your prescription? You have to come in for it. " I started to ask why it couldn't be faxed and was cut off. He said, "nope. You have to come in." I was promptly hung up on. Okie dokie. I went in the next day. The employee printed out a paper. I asked for his name. He walked away without saying anything. I asked again. He said nothing. I got to Walmart and they told me the paper had no prescription on it. Nothing they could use. They called Stanton and was told I had to come in and get it myself. I took the phone from the employee and told Stanton I had been in already once and picked up a worthless paper. I asked who had given it to me. Patrick the store manager. Worthless. Just like the paper I had been given Jordan tried to help me as much as he could, researched the problem in what turned out to be Patrick not looking at what he printed and furthermore not being helpful to Jordan as he was trying to solve my problem. They essentially held my prescription hostage all day, ruined my Saturday. Walmart has been incredibly helpful Go to Walmart. Stanton sucks read more

OKAY HOW WONDERFUL IS STANTON OPTICAL!!!!!! My nightmare situation of my dogs stepping on my glasses led me to the store to ask them to help me get everything back into place. Tina, the nicest woman in the world, fixed my glasses no problem. She was so kind and helpful. The store is clean and they're helpful to all who come in. Highly recommend! read more

I was told that if I purchased my contacts the day of my eye exam, the exam would be free. When I went to pay, they told me I needed pay the $99 eye exam fee. I explained everything to the manager (Eastside). I explained everything to her. She said she would get back to me by the end of the day yesterday. She did not. I received a VM from the manager telling me to call the Stanton West store, because that is where she will be located today. I called, and she was not there, but she left a message with the West store manager. She said I needed to speak to the guy that gave me the incorrect information in the first place. I spoke to him, and he gave me a whole different story on eye exams being included in the purchase price of the contacts. I can tell he was coached to say this time. This is still not resolved. read more

I called for an appointment, and during the initial call I specifically asked if they took my insurance. They said they did, so I proceeded and drove 45 minutes to come in for an appointment. The appointment went fine, got the normal attitude about not wanting all the extra stuff on my glasses. I was charged $85 even with insurance, so I called my insurance to see what was going on with that and they said my insurance wasn't even charged, and that my benefits covered different than what they had told me. I went back in to cancel my order and get a refund, since they provided me a service after being dishonest about my insurance being accepted (they even took my insurance card to "run them". When I came back in, I will say I was already upset about being misled. I came in with the paperwork that I was given, and as soon as I said I was charged incorrectly, the (manager?) guy, Patrick, was immediately defensive and automatically offered a refund, but only for the glasses and not for the exam. He repeatedly talked over me, tried yanking the papers out of my hand, and it got to the point where we were both yelling and I was trying to show him my explanation of benefits, and even on the paperwork it just says it's a "promotional discount", not that it actually went through insurance. He then stopped talking to me and kept telling my partner that he "better get her out of here before I call the cops". So if you want to be lied to, overcharged for services, not refunded your money after being lied to, then threatened, this is the place! Patrick, have the day you deserve. I already filed a complaint with corporate, I just thought everyone should know what kind of scams Stanton Optical is running. read more

I wouldn't even give 1 star if it was up to me. BE SURE TO READ THE FINE PRINT! First when I first got the glasses in 3-2021, I had nothing but problems (similar to Kim M's experience). I fell and scratched my lenses a few weeks ago. I bought a 2 year warranty on the lenses. I called to see about ordering new lenses and was told that my prescription had expired 3-2022 and needed a new on BEFORE they would replace the lenses. EVENTHOUGH I have a 2 year warranty. They wanted me to make an appt to come in and get a new exam. (which I would have to pay for). My original prescription was written by Dean in 3-2021. NOW they want me to see their guy for a new prescription! It will be a cold day in @#LL before I step foot in their door again. read more

A few things to know going in: 1. The eye exam is fairly inexpensive (~$30) if you do not need/ want to purchase glasses (I believe it's free in you do make a purchase through them) 2. A man on a screen and robot on your face will give you your exam 3. Definitely make an appointment and try to go early, because there was rush after 5pm 4. I thought the lighting was weird and made the whole place feel a bit creepy. I didn't get great vibes here, the employees seemed really stressed and generally under staffed- at the time of my visit. Also, they forgot about me in the exam room with the robot on my face, so after awkwardly waiting with the optometrist on the TV screen (he called several numbers and I could hear phones ringing) for over 10 mins, I shimmied under the robot and went to find someone. It was strange. read more

Trust the Negative Reviews The place is incredibly understaffed. They are courteous and professional, but there just aren't enough of them. You want to feel as if the exam is the most important part of your experience (because it is). The staff is so overwhelmed that they don't have a choice but to push you through the process quickly and it all feels very slapdash. If you go, you will be waiting for your exam. The eye exam is affordable at $45, but it's telemedicine and you won't be seeing an actual optometrist. Also, if you leave the location after your exam, you will not be refunded the cost of the exam if you come back and purchase glasses. The largest hurdle is the price of their glasses. $400+ for progressive lenses and their cheapest frames. They say you get the second pair, free but that's still a lot when there are online alternatives and big box store optical departments that can give you better frames and lenses at less than half the cost. $59 for two pair is pure bait and switch. That's not a huge deal breaker, but the escalation of cost from that bottom line offer is way too steep. The days of $600 glasses are over and someone needs to let Stanton know. Stanton's commercials are pretty good but that's not enough to get me to overlook the inconvenience, the lack of trust in the quality of care and price gouging. read more

It's not enough to file a complaint with the better business bureau. Tomorrow morning I'm filing with the Federal Trade Commission. They know full well when you make an appt that it won't be done by a doctor unless it's on a Sunday. Keep the $45.00 bucks, Stanton. Am taking my business elsewhere. It's a shame that you profit by taking advantage of people, like my daughter, who require low cost vision solutions. read more

More than a month has past and I still dont have my glasses. Now told they will substitute an ugly pair. read more

I had a very good experience from beginning to end. Everyone was kind, professional, and patient.

I got glasses at one of their competitors Americas Best. They want to charge me to fix my glasses. Stanton fixed those and we'll as my new glasses I got from them. They are the best. If you have any question about anything with glasses and contact lenses they have the answers. And they do it all for free. They fixed my glasses today and did a wonderful job. Definite 2 thumbs up from me. They are the best. read more

Staton optical are very friendly and have always helped me by giving an honest opinion on selecting glasses and on prices.

Worst experience I can think of with spending my time, effort, and $! 6 months later I still have nothing??!!

has worse glasses then my old place constantly need to go in for adjustments, hardly help you pick glasses that will work especially when they tell you your lens might not work in the pair you picked out they would not point out better ones can't even play games without them getting extremely bent up I've worn glasses since I was like 4, I'm almost 20 now and both pairs of glasses I've got from this place have been the worst pairs by far I have ever owned I regret even ever getting my second pair from there. read more

Very disappointing experience. Poor customer service. Never got a call when my glasses came in. Not enough attendants.

Review from Kim M 1 star 10/26/2022 I had a telehealth vision exam. When my eyeglasses arrived, I could hardly see through the lenses. I was told to give it time. I ended up just using my old eyeglasses. I finally went back to my local Stanton Optical and ordered 2 pairs of eyeglasses, using my old prescription. The following is a list of everything that went wrong: 1. Only 1 pair of glasses came in. 2. They could never find the 2nd frames that I ordered. 3. The lenses for the 2nd pair of glasses came in, but not the frames. 4. I have gone directly into the store several times for some resolution. 5. I decided to get a full refund of approximately $744.00. 6. The manager said he would call corporate to ok this refund. 7. Never received a call back as promised from Assistant Store Manager Carlos Monroy. He promised to call on Tuesday, October 25th. 8. I called customer service and they have no record of any staff member calling corporate about my situation. Customer Service told me to go back to the store and try to work it out. I have already done this several times, with no resolution. 9. Can't reach a real human when calling the store. So, at this point, I have no eyeglasses and have no refund and no communication from the local Stanton Optical Store Staff. This is unacceptable. Stanton Optical has a guarantee on their website that states: "If you are not completely satisfied with your frame (s), we will gladly restyle them at no charge for any other equal or lower-cost frame in our inventory or refund your full purchase price for the goods." I never received my 2nd pair of frames that I purchased. I never received a call as promised, when they told me that they would try to find out where the frames are. I have had enough. I will be contacting our local news channel to help me obtain my refund. I have spent too much time and energy on this situation. BBB has been contacted and I have filed a complaint with the Attorney General Josh Kaul of Wisconsin. read more

I've been here twice. The first time I was looking for glasses (frames and lenses). They have a pretty big selection of frames, including a handful I liked. It took forever to get help-- they were busy, but not overwhelmingly so, so I can only assume the reviews about them being understaffed are accurate. When I got a quote for the ones I liked, it was significantly higher than similar frames and lenses in other stores, so I left. A few weeks later, I had a handmade set of frames I was hoping to put lenses in. I went to my normal lens supplier, and they couldnt do it as the frames were not regulation. They sent me to Eyemart Express, who sent me to Stanton. This time I got help right away. Apparently this location has a very skilled, adventurous lab tech (Ben) who would take on any set of frames. I opted for the very cheapest lens option. They said he could do them right away and I'd have the glasses in 15 minutes. Well I did, and when I tried them on, they looked blurry, as if they were dirty. We determined that this was the difference between my normal lenses-- polycarbonate with anti reflective coating-- and they were willing to remake the lenses to those specifications for the upcharge. I did, it took another 15 minutes or so, and the new lenses were much better. They still seemed to lack some clarity compared to lenses from other labs, or it could be my imagination. They gave me every discount they had, but they still ended up costing more than if any of the other labs had been able to do it. That said, none of the others were, and they were done in less than an hour (the other labs usually have multiple day turnaround time.) Bottom line, I probably wont go back here for frames, and it wont be my first stop for lenses, but if I have frames no one else will work on, I will go to this particular lab. The staff was very helpful and offered great customer service. 5 stars for the staff at this location. Corporate needs to hire more staff, and adjust their prices to be more in line with their competitors. 3 stars for the company overall. So an average of 4. read more

I needed new glasses and an eye exam. The technicians at Stanton were very friendly and Kari helped me choose the lenses. She was very patient explaining all of the details of each of the options, and didn't make me feel rushed. She also readily talked to my parent on the phone when I asked. I would definitely return to this store. read more

Thanks so much to Kari! She was so very patient and helpful through a rather long session involving endless hold time for the separate ophthalmologist. read more

This place is the worst. They make you wait up to an hour for a scheduled appointment. The employees are rude, and the quality of the glasses is crap. My husband had to go back several times because the optometrist gave him the wrong prescription. It's also filthy. The two for $59 deal is a bait and switch. There are about 20 crappy frames that you can choose from for that deal. read more

Big shoutout to Lyn for being so happy and bubbly and helpful on a very busy Black Friday! Great experience thanks to all of her help and smiles! read more

Worst experience ever! They didn't even have a real doctor. I literally got an exam on skype. Then after spending $90 on a contact exam. They wouldn't give me a trial pair to see if my new prescription was right unless I bought a year of contacts! My glasses broke in half and I needed something to get me through the work week!! Unreal! read more

I was not happy with my visit to Stanton Optical on East Wash. We didn't have an appt but a lady did come up and start helping us for new glasses for my 6 yr old. Soon after she started helping us she disappeared and we waited for 15 min and she never came back. We were just standing there like where did she go? It wasn't busy when we were there and there were other employees and no one asked if we were being helped so we walked out. Very disappointed. Never will go back. We ended up going to a different optical store and bought some very nice glasses for my son. Just sucks that we wasted time going there and got poor customer service. read more

The only reason I even gave 2 stars is because it wasn't for the lack of trying with the gals in the order area, it was the lack of help, running computers and experience. Turnover is horrible. My daughter had a good experience, so I decided to try it. Easy scheduling, except when I showed up they knew nothing about me. Went into the initial exam and the gal was horrible. She was clearly a robot and did not understand why she was doing things except what was written on cue cards. Then went into get my eyes examined by the doctor, but the doctor was on a screen and was in a call center in Florida. System issues, no detail or explanation to my vision corrections. Just she sent it to the gal at the front counter and they will help you from there. It didn't get any better from there. I was there 3 hours because of the computer systems and many appointments to number of employees on hand. I feel bad for those employees and the pressure it put on them and the attention they could give to each customer. None-the-less, got my contacts, got my glasses, had to go back again, have my glasses redone and different contacts. What a waste of time and money. read more

Do not waste your time!! This place is a disaster. So many things went wrong I don't even know where to start. The people are rude, unprofessional and unkept. The store is filthy and it's obvious there is no communication between employees. It's a little scary thinking the people who work there are handling peoples vision. Yikes! read more

The strangest experience I have ever had at an Optical business. First clue should have been the technician who helped us was wearing pink slippers...unprofessional if you ask me. Then we didn't even see an optometrist in person, it was done virtually. He had a thick accent that was hard to understand, especially over the computer. The 2/ $59.95 glasses only included about 10 ugly pairs. There was a special on frames but it still would have come to $200 for one pair with a $99 frame.. We took our prescription, went to Eyemart Express and got 2 pairs for $130... Don't waste your time with this Mickey Mouse operation! Never again!! read more

I recently purchased (2) pairs of glasses from Stanton East Madison, I was shown excellent service and concern by Sales Manager Tina Pudlas. She is polite, friendly, extremely proficient and knowledgeable about the Stanton product and services. read more

They sell you glasses with a warranty for two years. Six months later the plastic is disintegrating. They refuse to honor the warrantee because they say it is a product defect. That is exactly the point of paying for the warrantee. Save your money and buy on line or any other location you can get to. read more

ade an appointment for 6 pm. I arrived 10 mins early, and still waited a half hour before anyone saw me. Left alone, with out my contacts (can't see) in a room for another 10 mins. Gathered my contacts and left after having waiting 35 mins. I told someone on my way out that I had waited over 30 mins and to let the girl know I was just leaving. They called at 650 to ask where I was. So it took them another 10 mins at least to even realize I was gone. My wife went there the week before and waited an hour to be helped. 10/10 would not go there again, ever. Stanton, let me be clear, do not try and contact me. read more

I wish I could give negative stars. So. I get here yesterday for my 12:15 appointment. I stand around for 10 minutes before anyone even says anything to me. Once they do, and I get checked in, I sit and wait for another 10 minutes. Awesome. Get in, get my exam done. Bifocals. Super. Pick out my frames which of course, was not quick either. They first came at me with a price of $537. I said what? She tells me all the stuff she added to them, (without asking, mind you), and I say I'm not paying extra for all that crap. I finally get a price of $338. Fine, whatever. I pay. They tell me they will be done tomorrow around 1:30. So, today I call at 1:10 (figure I better call before driving up there). Get their national office, not the local one. Get dumped into voicemail. Call back, get the number for my local store, and call. Voicemail. Call back, and finally get someone. He's too busy to talk to me, takes my name and number, says he'll call me right back. 40 minutes later, nothing. So, I call them again. Lady who answers the phone doesn't even say hello, just says is this Tawnie. I say yup. She says your glasses are done. Awesome. Drive up there, stand around for 20 minutes before I can get my glasses. Try on the first pair, and they BLOW. The prescription seems to be WEAKER than the pair I am replacing. He takes the glasses I'm trying to replace to check the prescription on, and they are STRONGER than the one's he is trying to get me to take home. (Yes, you read that correctly.) He gives me the second pair, I look at them, and go "these are very crooked." He takes them, looks them over, and says the frames are damaged. WHAT!?! At this point, I am DONE. I say I want my $ back. He, of course, tries to talk me out of it. I say I want my $ back, and I can't believe Walmart does a better job with glasses than an eye glass store. He says let's go over here and talk about it (there are two people sitting waiting for their glasses right behind me.) He starts in again, and I tell him I want my $ back, and I don't want to be a bi**h about it, I know it's not YOUR fault, so just give me my $ back. He has the nerve to try again, and I tell him I am TRYING not to be a raving bi**h, so just give me my $ back. He finally did. DO NOT GO TO THIS STORE. YOU WILL BE SORRY. read more

Just had a great experience at this location. Everyone I met, from the front area to the optometrist's assistance to the doctor herself were super nice and helpful. The manager Jake assisted me with ordering contacts and helped me find some great glasses - and 100% I got a great deal. I need multifocal lenses, and they can get incredibly pricey. He was super professional but also had a great sense of humor. Just the kind of people I like doing business with. One important tip - I'd highly recommend making an appointment - I did, and got in and out pretty efficiently. Lots of walk in's while I was there and looked line the wait was getting long. read more

I debated whether or not to write a negative review about the 4302 E. Washington Ave store but decided it was necessary. I ordered two pairs, distance and readers, my wife ordered three pairs, distance and two readers,over a month ago, all had to be sent to the lab to make. The first four pairs came in reasonably fast. My wife received all of hers and I received the distance lenses. After a full two weeks my readers finally came in. My wife brought them home and when I tried them on everything was blurry. Turns out the lab messed up my order and made my readers into distance lenses, complete with transition lenses! Went back to the store two weeks ago and explained to the person on duty. He was professional but I was hoping for more than the standard apologies and "thank you for your patience" lines (I wasn't feeling very patient). I was hoping management would take an interest in this case and follow up with the lab and/or let me know status. Nothing like that happened. My order was returned to the lab (with a "rush" on it) and put to the bottom of the list apparently because it's been two weeks and nothing yet. They lack follow through and lack any real interest in any mistakes made. I wouldn't recommend them to anyone. read more

I was hoping that the other reviews were exceptions, but they proved to be the rule for our visit. Our experience was really quite negative. Go somewhere else if you can. *I don't live in San Francisco, I live in Madison, Wisconsin. Not sure what happened there read more

I went into the Madison East store yesterday and there were no COVID precautions. I was able to try on any number of frames as was another woman without any issues putting frames on and off and back on the rack. I was curious that they were allowing this. I left there and went into Eyemart Express and then Costco and I had to be screened (temp taken) before letting me in. I then was told I could try on frames but to put them into a separate container when I took them off so that they could be sanitized before staff returned them to the rack. I mentioned that no one took these precautions at Stanton and they told me at both places that they were following CDC and optical guidelines and Stanton should be reported. Not sure where to report them so just beware. I will never go in there again. read more

I'm not sure what everyone is complaining about. If you go in expecting to pay $69 for two pairs of glasses and an eye exam, you better expect the bare minimum- meaning, don't get the extra coatings, don't get the fancy glasses, etc. If you ask them if it costs extra, they WILL tell you. I told them I wanted to pay the $69. They said "Okay, the doctor recommended you add x and y, but they cost extra, so that's up to you." I did not add x and y and therefore did not pay additional fees. I paid $69.00 exactly, which is only slightly more than I would pay for JUST an eye exam anywhere else. There was one rack of limited frames I could choose from while staying within the deal, and a nice woman named Kari (shocker, all the Kari's I've ever met have been awesome, just saying) helped me pick out frames I love while staying within my budget. If you want fancy frames, and special coatings, you're gonna pay the price for them. Duh? It took two weeks to get my glasses, which is standard. They adjusted them and they look great and feel great, and the prescription seems perfect. They also told me that I have 30 days to bring them back in in case I decide I don't like them or something goes wrong. Oh, the doctor (who was awesome and incredibly kind, and also gave me his cell phone number in case I ever needed to speak with him) also got me in 2 hours ahead of my appointment because I was running early that day. Every business has bad days where you're going to be waiting or get poor service- it happens everywhere. It doesn't mean that it's an 'awful' establishment and other people shouldn't go there. Maybe some of you should try working in retail for a week and see how it is. I will definitely be returning to Stanton Optical. read more