Terrible. Will never return. I have two other relatives who feel the same. You feel like you're at a used car lot and can't trust anyone. Their BOGO is a joke. Their glasses are expensive than two other places that quoted me. Do not recommend to ANYONE. Trap! They need to go out of business. read more

This place is a rip-off. I contacted 3 other optical providers and the most expensive one charged less than half what these thieves charge. DO NOT SHOP HERE! read more

I had such a pleasant experience. I came in today with my brother to get him new glasses. We ended up buying two pairs from Aimee and I couldn't been more thrilled. They had a great selection and Aimee made it very easy to place our order. read more

Costumer service was so poor and rude. My wife went there to get her eyeglass.. she was looking for someone to help her and waiting but took them a while to help her. They did not even greet her ( hi,hello,may i help you) instead giving her a bad look. Her eyeglass took 16 days and did not even bother call her if it's ready or not. So she called instead to find out . Not recommended at all. read more

Rude! No help...ignored. Waste of my time! Rather pay a little more at Lens Crafters!

I came here for an eye exam and glasses. The day I came the software was running really slow but they gave me a great discount that made up for it. Unfortunately I recently needed my pupillary distance and they didn't include that on the prescription and they told me I would have to pay for another eye exam because they didn't write it down during the appointment. So just be wary of that. read more

This place was great! We arrived at our appointment. Helped us on time, were very helful and friendly and prices are affordable. Many glasses to chose from..and received them on time however they do quote you cheaper over the phone. They do not tell you lenses are $199+.. But it was still cheaper than other places. I also did not like that in order to make a appointment it directs you to a call center and they barely speak english... Other than that great service and i will return.. read more

MARCELA O. This is what you guys always say, however sadly I know it won't change unless you guys really do something different. Two years ago I had the same experience and maybe even worse, and was told the same exact thing and here were are again. I hope you see this response.. read more

I took my daughter Lilly here this afternoon for her first pair of glasses and we couldn't be happier with our choice, I shopped around at several competitors and Stanton was absolutely wonderful! Jonathan took care of us and he was so very pleasant and helpful. They got my daughter and I in and out in less than a half an hour and she is in LOVE with her glasses! read more

Stanton Optical - Eyewear & Opticians Near Me - Modesto, California

I wish I should ready the reviews before I walk-in for eye exam. I do want to give -5 as I could When I walk-in no other customers I was greeted by a guy and let him know I need eye exam with order glass. He told me sit on waiting area, I believe this is normal procedures and another guy dressed in suits noticed I'm in waiting, after 5, 10, up to 15 no one let me know or asked me what's going. I ask the 1st guy with professional uniform what I need to waiting. He looks helpful wait with me but it turn me angry was he told me interrupted him with other customer. They didn't apologize for their miss take care customer. And the guy with nice suit ever not ask or find out why customer decide walk out store Congratulations STANTON hired such excellent employees and bring their business archive lower or become lowest sales read more

They are very understaffed and I've had two pairs of their cheaply made frames break on the nose piece in the last 6 months since I bought them. Wouldn't recommend this place. Costco is usually my go to, should have stayed with them. read more

Customer service is horrible I will not come back. No one acknowledged when I walked in the store, after waiting around for 30 mins I decided to walk out. This was my first and last time here. read more

I live in Manteca Ca. I called and was told my glasses were ready. Said they closed at 7:00. When I arrived at 6:07 was told they can't give them out without a optition present. When I told her I came from Manteca her reply was sorry we can't do it. No where I can find do they say you can't pick up after 6:00x Also her attitude was very curt and short. All she could say was "Sorry". I told her they should have it stated someplace about the pick up time. I won't ever be coming here again, after tomorrow when I make another trip back here again!!! read more

I had an appointment for a month, come on the day of the appointment, no doctor on site. Called Vision Faire and they were able to help me today. read more

This place is horrible with everything. I had to go here twice to have my sisters frames fixed, well this second time they don't have her frames any longer, so I went to look for another frame for her and mind you I told the gal I was on my lunch so this would be fast, low and behold she takes another customer and then tells me to have a seat and wait. Oh NO that is way wrong, how to help someone and then turn around and help another person then have the first person sit and wait. Well I left since I only had 15 minutes left of lunch time. Don't go here if you don't have to. Find another place like Costco or VisionFaire. read more

Needed a refund on my $200 glasses that I never picked up due to being hospitalized...wasn't given this option was only told they could apply it to any pair of glasses I chose... Not very happy with this place and the first time I was there the wait was ridiculous was there for over 2 hrs read more

We had a great experience at this location. We were assisted by Mohamed- who was very kind and attentive to our needs. He was very professional and had a caring heart. We would recommend their services. read more

On the positive side they have an excellent selection of frames. When you buy your glasses be prepared for a car salesman pitch to purchase lots of extras. If you want those extras, be sure to ask for discounts on everything. I've been there on two separate occasions for glasses. Both times they were made incorrectly. My vision was worse with their glasses than without them! BEWARE-I knew I wanted a refund when I heard their familar line: "Take them home in order to get use to them. DON'T BELIEVE THIS LIE. Do not accept glasses that blur your vision. They were willing to give me a refund, but they did not reverse the money they charged my insurance company even though it's their legal responsibility to do so. I had to call my insurance company and ask them to call Stanton to get that portion of my refund. Thankfully the insurance company was willing to go the extra mile to do what Stanton should have done. On a side note they recommended I get a second eye exam to determine whether the mistake was in the prescription. I went back to my Doctor to get recheck exam. There was NOTHING wrong with my prescription. I might go back there to buy a frame, but I'll NEVER go back to have them make my glasses. read more

Very clean business. Greeted as soon as I walked in. Customer service was beyond phenomenal. Staff was super sweet and very helpful.

Staff is rude! They got my prescription wrong and are now holding my glasses hostage ‍

Don't believe them wen they tell u 2 year warranty on frames if broken & they have a dr exam u on tv not a real in person doctor available everything they say is bull-***** not recommended read more

They need better customer skills period. I have been going here for about 1-2 years for my exam. KEY WORD EYE EXAM .. ( I have a website that I like to purchase from because I love the styles on there ) so, I went here last Wednesday and because I was not actually purchasing glasses they tried to say my insurance only covers exam exams with a purchase of glasses and I know this isn't true because I get 2 free exams a year period. I also asked the first girl who checked me and she had me sign this waver on a tablet and when I seen the box say something about authorizing them to charge me $45 for an exam I clarified with her that I didn't want you check that box because I have insurance and I don't get charged and she told me that everyone is required to check that box and not to worry. The guy who helped check out was nice but the false information had me mind blown. He Charged my card for $45 and after me thinking about it, I went back inside and asked him to let me know exactly where does it say my insurance doesn't cover an eye exam without me purchasing glasses, he couldn't show me and refunded me the money back. They treat you so different when you aren't purchasing glasses and maybe it's because it's commission? I have no clue, maybe they don't make enough with just eye exams but I will never go here again. read more

The service that i got was awesome, Caleb went above and beyond for me i left feeling like I was not just his customer but his friend read more

Stanton Optical - Superstar service - Eyewear & Opticians Near Me - Modesto, California

5 Stars for Customer Service. I spent a few hundred dollars at this location and would gladly do it again. Note, it's "Stanton" so the quality of the products will be average, not high quality. However, the warranty coverage on products is better than average. This was a determining factor for my purchase. Anyhow, this Stanton location receives 5 stars for quality service, average quality products, and a good warranty. read more

This place is an absolute joke. Horrible customer service, wait on hold for over 50 min for CUSTOMER SERVICE. I was told to expect a call 24 to 48hrs with no response. They tell you to call and they will make it right but no one calls back. Glasses ordered 2 months ago to find out wrong prescription. I JUST WANT MY MONEY BACK!! read more

My visit to Modesto Stanton was probably one of my most enjoyable experiences. From making my appointment to taking my eye exam, I could not have asked for a more efficient experience. Once I selected my eye glasses, the total time spent inside was less than an hour, all the while being attended to with a smile. Kudos to the entire Stanton crew!!!! read more

Great service. Fast and convenient. Very helpful and pleasant. Had everything we needed to get our glasses today. read more

Great Costumer service! Ms. Alicia Juarez is truly attentive, friendly and professional. Excellent care & best service. I appreciate the great selection too. read more

Came in because I am visiting family in the Valley and my eyeglasses broke! Lost the screw that holds the lens in and the lens fell out onto my shirt. Lens, and no screw left a big problem! Walked in not sure what to do and Damariz came to my rescue. She replaced the screw, cleaned my glasses and sent me on my way in a timely manner and for free! Damariz was a New Years blessing and I was impressed with how Stanton Optical's staff treated me. Speaks well of the company and their training. read more

So far, not impressed but very convinced I should've gone with the majority reviews. Got my exam done on a Friday, and I was in a bit of a rush because I had to go on my lunch since I can't do it any other time due to work. Not their fault obviously but they did acknowledge my time limit. So I go in COMPLETELY lost and all these workers are looking at me not even bothering to tell me where to go. Ended up having to ask another customer in there where to go which is a random room in the back, no signs or anything to tell me where to go. However, going into my eye exam, they got me in super quick as I had a pre-scheduled appointment and came right on time. The exam was simple but one employee I really wanted to shout out was Aimee. She said she had just started there 2 weeks ago but honestly, seemed like the most professional person there! Not only did she go out of her way to help me pick out glasses that look good on me but she was the one who rushed to tell the others that I was in a time crunch. That's how you contribute in customer service, I was so impressed. I didn't realize they had a BOGO sale going on either and she told me about it and also told me I can switch a pair and make them sunglasses which (I'm new to the glasses game) I didn't know so I'm glad she mentioned that too! So after parting ways with Aimee, I was met with Kyle who was also a respectable employee. Only concern was that he was also aware of my limited time, but still tried to push an upsell on the additionals for the glasses, and I caught him trying to sell me the Premium without mentioning the Basic package that still worked for my prescription hehe. Part of the job to swing a good sale so not much offense to it, he was still super helpful. My main concern is that I was promised I'd get my glasses today, and getting in touch with the company and store over the phone is next to impossible. Took me 5 calls just to try to find out (no one ever returns a phone call like they promise) if my prescription is ready because their automated section for that didn't even have my number in the system?? Which concerns me because I don't even know when I'm going to get my glasses and it doesn't seem promising that they're even keeping record of me, which isn't what I paid almost $300 for. Still waiting for my glasses now which were pushed to Friday, was told they would FOR SURE be here by today. Empty promises, not sure where they derive from. Will keep posted if any other. So far, not really worth the headache... UPDATE: Called about 4 times today (each call being put on a 20-40 min hold) and FINALLY, a woman picks up and tells me, of course, "that my prescription is on special order and will be there next Wednesday". Had to confirm I was actually on the special order list because no one is giving me a return call on the confirmation of my lenses like they say they would. Luckily, she was super nice and reassured me of the tracking and said I was on the top of the list (well, said anyways). But she seemed like the only one to care. They just keep pushing and pushing it, and I just want a confirmed answer, even if it's two weeks out, at least I'd know!!!! At this point, I might as well get my money back and go someplace else. Stay the hell away from here, in my opinion. I know I am when this is all said and done. I've never been an annoying customer nor written such an extensive negative review on a place before but this one takes the cake. I work in Service at a Dealership and I get naggy, upset customers all the time but cmon, Stanton, really?? Gave this place the benefit of the doubt despite all the reviews, but I maybe should've just listened lol. Last Update 03/08/19: OKAY! So, in the midst of me deciding to go in to ask for a refund, I called one more time just to give them one more chance, and I'm thoroughly surprised by the outcome. Long story short, Jonathan helped me out and I got to pick my glasses up that day. He really expedited the whole process, and despite the reviews, he was really really nice, and I was apologetic for being difficult, but he seems like he runs the store well, they just all have their hands full. A tip for everyone: your glasses, despite what they might tell you on the phone, will probably take a lot longer than the promise date given, especially if you have a stronger prescription. I would just wait the general week and a half and then call and keep up with them. The business in its entirety seems to have its hands full with their volume of customers, and the promise dates are not accurate, so I would keep that in mind and just remind them, they're not too good with keeping up and calling back, probably due to being busy. Thank you Stanton, I appreciate the understanding, I can't wait for my sunglasses. 4 stars for you and your patience. :) read more

This store did not win my return business. While the price of the frames are reasonable there is an extra fee for the lenses. I choose this store for the 1 hour glasses, when I was ready to move forward with frames I was told they could not check the room in the back to see if our lenses were in stock until I made payment. I almost walked out at that point and now wish I did. After payment was made I was told sorry we will need to order your lenses. After a week of waiting, one of the frames were given to us damaged with a chip out of it. After returning these to get them done again they were ready but was never notified they were ready. All around not impressed. read more

Friendly staff nice place quite a variety.... but just when you think you found a perfect location for glasses/contacts think again! Made a appointment 12:45pm and it is now currently 3:09pm watching people flow in and out of this establishment but nope not me and the wait continues! Last time I visit this place. Hope this is a warning to everyone. But if you guys still choose to come bring lunch and dinner and lots of water you'll thank me later. read more

Ordered pair of glasses on a Saturday, then decided to cancel the order. The store was closed on Sunday. Tried calling the store the following Monday, Tuesday and Wednesday. They never answer the phone. The line rolls over to customer service who keeps telling me that I need to contact the store to cancel the order. Been trying to contact the store for four days, no luck. I will contest the charge with my bank. read more

I came to get my very first prescription glasses here, and they were so nice to me. The worker helped me pick some cute frames and everything. I had initially scheduled the test because my eyesight at night is bad, and I didn't realize my eyesight in genera is bad. So the prescription I got helped out a lot with my eyesight during the day, but I was still having trouble seeing at night. I was busy with school at the time, and everyone told me to just let my eyes adjust. So once my semester ended in June, I gave them a call and explained that I still couldn't see at night and if I could get restested since I had payed extra for the warranty. They told me my warranty was for 2 years when I got my glasses, then over the phone I was first told it was only 30 days, and someone else told me it was 90 days and when I called the first time it hadn't been 90 days. I got transferred at least 6 times during that call because they could not connect to the store and just kept reconnecting me with different customer service agents. I ended up going down there and they told me I would just pay for a new eye exam and then only have to pay 20% if my prescription needed to be fixed. I was a little upset because I was just wanting my prescription fixed since it hadn't been helping me. I didn't ask for a refund, or anything else so I am not sure why they aren't able to just fix my prescription after I paid almost $600 already. I'm extremely disappointed and I won't be renewing my prescription here once my 2 years are up. I love my frames at least, but I can't believe that it's this complicated to get my prescription fixed. read more

I specifically asked for the special "2 pair of eyeglasses for $59.95" FOUR times. There were only two frames out of 10,000 to get that deal. They only had two pairs of glasses in the whole store to fit my head so if you're Asian or a child, the selection is huge!! I'm on my second new pair of glasses and just ordered a second frame because I have to snap the current pair back together when I pull them off. I'm disappointed I wasted my yearly benefits on these cheap frames and bait and hook marketing! And I feel bad for the employees that are forced to lie about their ad that obviously lures customers. read more

I like going to the store because they have good hair glasses for reasonable prices but they do I need to figure out how to handle to customers service. I got a phone call today that said my glasses were ready. I was waiting in line for 45 minutes excited about getting my glasses, only for them to tell me that my glasses are not ready. Unbelievable service. This isn't the first time they have done this as they have forgotten my brother's glasses as well for months at a time. This might be the last purchase I get with Stanton Optical. read more

My experience was a little better than the other reviewers here. When it came in there were two customers at the front desk, both obviously irritated. They explained to me they had been there about an hour, waiting to pick up their glasses. There's a sign in book that holds little purpose, as they basically just pick and choose who they want to help next. I was there for an exam, so the associate helped me in that direction after a couple minutes. The optometrists were both very nice, and quick. I was told my prescription is actually not as strong as my old pair of glasses required. I had never heard of people's eyes getting better. I went to go pick my frames, they were BOGO, plus they take the $39 fee from the exam off as well. I find my eye glasses and sun glasses and go to find somebody to help. I stand awkwardly at the desk waiting for someone. There does need to be more staff, at least someone to answer phones and direct people, it's pretty confusing and it's not the customers job to hunt somebody down for service. Finally get help. The lady was nice but I had the feeling she was up selling me like crazy. She had to make sure the frames I had picked to be used, this takes about 15 minutes. She sets up my bill, another 10 minutes. Bill is much higher than I expected, about $460. I had a 200-260 cap, I'm a broke 24 year old who has bills to pay. She said she would look to see if she had a 50% off coupon. She didn't even look, she just cut everything in half, which was much appreciated, but also quite funny to me. You could tell they don't want to lose business. She also tells me that the anti-glare lens is suggested due to my astigmatism, of course at extra charge. This is funny, I've never been told that I have astigmatism, by any doctor, Stanton included. Why was that not mentioned during or after the exam? So eventually I get done, pay my $268 and leave, happy to hear I could pick up my glasses the next day. I show up the next evening and pretty quickly receive both pairs. They were fitted to my head so they wouldn't knock off easily. It took my eyes a but to adjust to the sunglasses but they did. The eye glasses I had on for a second before she took them from me to clean. I wore the sunglasses home. Here's where my problem is. I've been wearing the eye glasses since Saturday and they don't seem right. I thought maybe my eyes need to adjust a bit but they haven't. And those nifty anti-glare lenses? CAUSES glares in certain aspects that's blinding. My old plain glasses never did that. The right lens seems to be good, the left is off. It's hard to describe. It's blurry but given a couple seconds it does get sharper, but when I have both eyes open I get almost a vertigo feeling, and it causes headaches. I've given it a couple days to test, but I'm going to speak with somebody about it. I'd be happy with the old prescription I had, they still work just fine, I just needed a renewed prescription and sunglasses. I will update this review once my problem is taken care of. I didn't have a bad experience, but a bit shady to say the least. read more

Don't do it!! I ordered contacts from them and was told they would arrive in two weeks. I prepaid. One month later I have yet to get my contacts. It is impossible to reach the front desk- you will be routed to multiple call centers- and wait on hold for hours. No joke. I literally spent hours on hold and half the time no one even picked up. It takes a minimum of 3 days to get a response to emails. I finally was routed to the corporate office - not by Modesto of course- because they don't answer their phones - but by a call center rep. Corporate is trying to help me. Next time I'm going with a truly local provider that takes care of their customers. read more

My boyfriend and I went here after buying a "deal" from Groupon ($50 for $200 worth of eyewear). Honestly, I'd rather spend the full $200 at Lens Crafters/Costco/ANYWHERE than come back here again. The whole establishment is ridiculous. We walked in and got no ackonwledgement, we looked at the glasses without anybody asking if we needed help, and even waited 25 minutes after picking 2 pairs of glasses (trying to look needy the whole time) before someone finally asked us if we were ready to purchase them. Really? The first thing anybody says is, "are you ready to buy those?" How rude. Then the guy seats us for another 10 minutes only to come back unable to tell us the price, leaving again, coming back and not knowing if we can actually use the groupon (that is specifically for that location) and having to leave again to ask. He seemed shady. And kept calling my boyfriend "Boss." It was creepy. Then after commiting to the purchase, he left us to wait yet another 15 minutes before he even came back to ask for our credit card. THIS PLACE IS A JOKE. We were in a second time (to pick up the glasses), and it was even worse than the first time because they had already gotten our money and had no interest in pretending to be helpful any longer. Save yourself... RUN AWAY. read more

They real you in with the free eye exam and the 2 for 1, but over charge you on the frame and lenses, even if you pick the cheapest frames with the lens and everything you will end up paying at the very least $200 bucks. You don't really need two pairs of glasses anyways. Glasses take forever to arrive, mine took 4 weeks, initially they said one week, and it took 4 weeks. Crappy service as well, the optometrist is nice but the eye glasses people are rude, and pushy. They staff that were selling the frames, and lenses really felt like shady car salesman. Did not like the experience at all. P.S. Be prepared to wait a long time! read more