Best staff ever! They are attentive and professional and I know my eye care is taken care of. Highly recommend

We were not impressed with the video exam. I was told my vision hadn't changed since my last glasses purchased from Stanton. My vision has clearly changed, or I wouldn't be using a magnifying glass for small print. Then I was told since I didn't need glasses there'd be a $100. eye exam fee, but it could be offset by purchasing sunglasses. I chose a pair of Prive Revaux that were priced at $129.. When I went home and looked up those sunglasses, they were available everywhere for $29.99. My husband ordered a pair of distance glasses and reading glasses and when he gone in to pick them up the prescriptions were wrong and he's still waiting for his new glasses. read more

Based on television ads, I went to Stanton Optical. As advertised, you can obtain two sets of glasses for the price of one. They had a fantastic assortment of frames and excellent service. Edgar Gonzalez, the store manager, assisted me in finding the perfect frames and making excellent recommendations for the lenses. Edgar and his team thoroughly described the exam process and used their pricing sheet to provide accurate pricing information. If you need new glasses, I would recommend Stanton Optical. read more

I broke a pair of glasses and had to wear my back up glasses, and Stanton in Santa Maria had a sooner appointment than Walmart and Costco. Telemedicine is weird for an eye exam, but I was ok with it. Edgar was helpful while I was choosing frames. When my glasses were ready, one eye was obviously wrong - like seeing through the bottom of a glass coke bottle wrong. Edgar kept saying things like, "This is the number you chose...it takes a while for eyes to adjust to new lenses...your eye was seeing this...you picked this..." After trying politely to say that the glasses were wrong, I only got a second look at the prescription by saying, "Dude, I can't see out of the right eye. I will have headaches and vomit if I have to wear these. What can we do about it?" Then Edgar allowed a second exam...still making comments about how I'm the one who was at fault for such an off prescription throughout the entire rest of the encounter. I needed functional glasses--that I'd already paid for, so I kept quiet. The redone frames came & are just ok. I will not be returning to this store again - I will wait for an appointment... read more

Nice response, however I have not received my refund. Your older Dr. there indicated the exam cost, well, your prescription is WRONG, why should I pay for a flawed exam? Reading glasses should not be set at 8" from your eyes, enventhough your older Dr. indicated that's how he reads. No one should go to Stanton if you will not stand by your product and give me a refund of my $59. Shame on you... read more

I haven't had my eyes checked in about three years and was interested in trying contact lenses. Sacha was professional, straight forward, efficient and clear with set expectations. She even set me up to try out the contact lenses in office so she could coach me through the process prior to buying the product to make sure I was happy about the purchase. On top of the excellent service I was able to have an adjustable appointment time AND leave with a set of contacts and solution kit same day! COVID precautions were taken seriously and I couldn't appreciate the experience more. Can't wait to pick up my new frames and rest of my contacts next week! read more

They fail to inform you when scheduling the appointment that there is no Doctor inside the facility when doing the eye exams. My experience here wasn't too bad. When i walked through the door. I was automatically greeted by the manager of the facility. It was a quick process with the meet and greet part then straight to the "paperwork" (Forms you need to fill out on a tablet.) Shortly after that I was put into an exam room to doing two quick tests before doing the actual eye exam. After getting the first part out of the way. I was able to browse at the glasses. It's my first time wearing glasses so choosing a frame was a little overwhelming for me. The staff was friendly enough to help me choose a frame. Then I was called to do the exam. I walked into the exam room expecting a Doctor to walk through the door. Instead I was greeted by a man on a television who would be doing the exam. Of course, I was skeptical. Nobody informed me of this part that i wouldn't be meeting face to face with an optometrist. I proceeded with the exam with hopeful wishes. After everything i got my eye prescription chose some frames and waited two weeks for them to arrive. Pricing was, they weren't too bad in my opinion. Two weeks went by and i went to go pick up my prescription with hopeful thinking of course. I tried on my glasses and everything was clear! My prescription was spot on! Although, i am curious.. You pay for designer glasses but receive a stanton optical plastic case? They also sell lenses cleanser for $8.00, which is a good price and looks like it will last you awhile. Long story short. I was impressed with the turn out. read more

Stanton Optical - Optometrists Near Me - Santa Maria, California

The service here was very good and the prices reasonable for two pairs of glasses. (The cost for two pairs was about the same as I paid for one at another place.) They were timely with the appointment and were very professional. read more

Unfortunately stars only go up to 5 or I would give more. I am just going to say right out of the gate I hate going to the dentist or eye doctor but this was really an awesome experience. When I walked up to the reception desk I was greeted by Edgar and since he was the first person a client interacts with his job is VERY important as first impressions are the most pivotal. Edgar addressed each of my issues with not only solutions but personal stories that made me feel that he really understood my concerns. He was very patient with me and that was so appreciated otherwise I think I would have bolted. He set up the eye tests and handled a few himself and was very proficient. Then I spoke to Sacha, she knew that I wanted to get contacts but I just couldn't do it on my own and she patiently walked me through how to use them. She also helped me to pick out some glasses. She was definitely the contacts/glasses whisperer. She is so incredible and knowledgeable in her job and this only comes with applied experience. What an amazing human being. Danny took the time for receiving my payment and the paperwork and gave his opinion on the glasses I picked out. He is such a professional man. His demeanor and the way he spoke to me was at a higher level of articulate speech and understanding than I expected. He was kind and patient with me. From beginning to end this team worked seamlessly with one another and none of them acted as if they were smarter or better than their co-worker. It can be an awful experience when you can sense tension amongst employees but these three each had their area of expertise and knew it well. My appointment lasted a quite awhile (my fault..I'm old) and not one of them acted like I was taking up too much of their time. I am old and they were all younger than me so I expected to be treated dismissively. I was not spoken down to and I did not feel they thought that my questions were dumb even though they probably were. They answered them with knowledge and experience. Whoever picked out these three employees is a miracle worker. How do you get the whole team to be such professionals? Make sure you treat them good they are capable of going far. I noticed on the reviews that are listed for this business some of them are for a DIFFERENT Stanton Optical in a different city and/or state so hopefully the owner can address that with Yelp because their ratings will go up if they do. read more

Made appointments for my daughter and myself. When calling the call center, it was difficult to understand the person on the other end as they had a very strong foreign accent, but he was able to schedule our appointments very quickly. Upon entering the store, we were greeted by Janae. She immediately helped us-she was fairly new, but was very professional and nice. She explained all the tests that she had to do and did an awesome job. The Optometrist, Steve, was professional and kind during the exam. Loved that my eyes did not have to be dilated! After the exam, while picking out the frames for our glasses, we were helped by Sacha (Manager). She was very kind and professional. Everything was explained to us and the wait time was minimal. I was skeptical about this business before going as I had heard some negative comments, but that was dismissed the minute I walked into the store. The store was really clean and the selection of frames was so large!! read more

Staff was very helpful & knowledgeable. I'm glad that I was able to get such a quick appointment. Personable and straight to the point. I would definitely recommend others to get their vision checked out at Stanton Optical. read more

This place is amazing! If you're looking for a great deal with lots of options this is the place for you. The office is huge with hundreds of different frames and right now they have a really great deal of buy one pair get another free. Sam assisted me and was a great help and even called another place to get my prescription. He went over all the different options and gave me a great deal. I didn't have insurance and spent less than I ever did at Walmart or Lens Crafters and got a second pair free! Try Stanton Optical out because you will not be disappointed! I'm definitely going here for any eye related purchases or check ups! Thanks Sam for being so awesome! read more

Stanton Optical - Optometrists Near Me - Santa Maria, California

Staff Untrained, and call back from the Manager took hours later to get back at me . I was calling about broken glasses under warranty! Selection was not all that Great, and the kid told me at first my glasses didn't need to be tinted to get the finish I wanted , UNTELL after the eye exam. That's when the price went up . Untrained Staff ! read more

So far I have used Stanton Optical twice, I found their staff friendly and knowledgeable, in addition, they went to every option to meet my needs. I first used their service for my own glasses, which came as promised, on time and no hidden fees or out of order charges. very professional service. I then had occasion to use them again to get glasses for my son, who unlike myself wanted some more stylish frames, Stanton had exactly the styles desired within the prices we wanted and my son was very happy with them. Until now, our family had always used the optometrist's in house eye-wear providers, but at Stanton Optical we received truly professional care and great quality eyeglasses at a fraction of the cost. Very happy with the whole experience. read more

If I could, I would give them a negative 5 stars. Their 2 pairs of glasses and free exam for $59.99 is FALSE advertisement. My son didn't get out of there for $59.99. It cost him $282. This was on 11/11/17. Went to pick them up on 12/3/17 and they LOST 1 pair of glasses. I've called a few times to find out the status. I was finally told that they would have to reorder the 2nd pair. I requested a rush be put on the order and was told they could put a rush on the order, but it didn't mean it would be "rushed". They would be done when they can. I called again today and was told they wouldn't be ready until 12/18/17. I would advise anyone thinking about this company to go somewhere else (which is what we should have done). The first clue should have been the $230 more than was advertised, but he needed to get them soon. read more

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First time here and loved it. Shannon was super friendly and helpful throughout the visit. Would recommend this place 100%

Came in here short on money but really needing my glasses! Edgar helped me out a ton and gave me such a good deal! He was very easy going and didn't make me feel bad at all! I seriously recommend this place to anyone! read more

Me and my husband purchased some glasses for the second time here. The customer service we've received from Kassandra was great. However, we experienced a problem with receiving our order as promised. I experienced extremely HORRIBLE customer service from a representative over the phone when I inquired about the delay with my order. I came into the store once my order was ready and Kassandra completely turned my negative into a positive. She provided the best customer service and did what she could to make me happy. Me and my husband said we would never come here again due to the problems with our order but Kassandra changed my mind. Again, thank you so much Kassandra. You are great at what you do! read more

I went to Stanton eyeglass shortly after they opened and purchased a pair of glasses. Of course I went for the two for one. I ended up getting the top of the line deal which was a top-of-the-line eyeglass and a pair of sunglasses. My experience with them at first was a nightmare. The customer service was crazy. The only person I would deal with was Sam the assistant manager. He was great. He helped me through all of the insanity of the rest of the store. My partner also purchased glasses and his experience was also not a good one. But Sam also took care of him and fixed everything. We had the wrong lenses, the wrong tints, and many delays. The automated system did not call us and tell us our glasses were in several times. We went back and forth for three or four months. The atmosphere of the store was one of total confusion constantly. Every time I went in there it was this way. Unless Sam was working. The manager they had at the time was not efficient or capable of keeping the store in a customer pleasing atmosphere. It was very tense and total confusion. I went back in a few months later for some warranty work and as soon as I walked in the entire vibe was completely different. It was calm organized and very mellow and chill. The employeesI saw we're not the same as when I was there before. I was a little hesitant at first. I was pleasantly greeted by a very nice lady with very long bright red hair whose name was Sacha. Come to find out she was the new manager. I was very surprised. She told me that there was an entire new staff that's why I didn't see any familiar faces. The entire vibe of the store was totally different and very calm and pleasing. I saw customers all over the store being helped by different employees and a very calm fashion. There was nice music playing and everything felt very at ease. She took me to the counter pulls up my file and proceeded to help me with what I needed very efficiently. She got me taken care of and out of there within 20 minutes. I received a phone call from the computer about a week later that my glasses were in and I could come pick them up. When I went in to pick them up there were perfect with no issues. She fitted them to my face and I was very pleased. I even purchased another pair with my discount that I got with my package I had purchased. I was very pleased with what I had experienced this time around. I definitely will be returning to exercise more pairs of glasses with my package deal. Sacha is a very personable and very likable manager. Very business like and personable at the same time. she has everything under control, she handled things with the other employees and me at the same time with no tension, no confusion, and no issue for me. This is a different store now. I am a hairdresser and I have heard this through my clients also. Glad things have changed because in this small town if things are not good with the new business it spreads quick. But if things change cut also spreads quick. read more

Stanton Optical - My collection accept one that's in the shop. My business pair. - Optometrists Near Me - Santa Maria, California

Absolute WOST service that you could possibly receive. If I could give negative stars, I would. The product itself is good but the customer service is absolutely horrible... actually, what's worse than "horrible"? Because that's what they are. I went in today to get an eye exam and fitting for contact lenses. I get through the exam and go to pay. The MANAGER proceeded to hound me with the cost of contacts per month. I told her that I came just for the exam and fitting today... she then hounded me even more about how the promotion would only be good "right now" for the price of contacts. I said ok, how much would it be total, right now? She then told me 130. I said it's ok, I don't want them, I just wish to pay for the exam. She then typed a bit on her computer.. she then squinted her eyebrows at me and said in the RUDEST voice "just wondering, but why WOULNT you want to get your contacts right now???" I looked at her and was like ".... because I don't have the money at the moment for a months worth".... I'm thinking in my head, why is that any of your damn business and just ring me up for exam like I asked. Oh, not to mention that they didn't have my prescription in stock for the trials. She told me to come back for them when they get more in stock. I was like "I don't want to keep driving back and forth from SM to Lompoc for this" ( it would have been six trips... Um no thank you). She told me she'd ship them to me, so that's fine. I then asked for my prescription and she told me "you will need to try them on first and wear them for a few days before we can give you a prescription". Um... this is NOT my first time with contacts. I have been given multiple trial lenses as well as my prescription in THE SAME DAY, and told to try them out at home. They do things very backward at this business. If I pay for a service, I damn well expect to get my prescription! Not to mention that I was completely lied to on the phone when I made the appointment! I specifically asked if I could pay only for my exam and request my prescription on the day of my appointment if I decide I would like to buy later. He said yes. Liars. They only care about your money and nothing more! read more

Sasha was very nice and helpful. I had a nice experience. I would recommend her and Stanton for you optical needs. Will be returning .

I am so impressed! First time not going to my previous dr. Was a little apprehensive, but picked up my 2 pairs today and they are great. Sasha and the team was absolutely wonderful! Will be back! read more

Update: it's been over a year, and customer service has not responded to my multiple emails for a resolution to them selling me glasses with the wrong prescription. I'm sitting here with glasses that are completely useless to me. Did they offer a refund? No. Did they offer to replace the lenses with the correct prescription? Nope. They decided to just ignore the fact that they made a mistake because who cares if one single person decides to never spend money at their store. Shame on you, I may never want to be a customer in the future, but that doesn't mean you shouldn't fix the problem created in your store by untrained staff. read more

Total Bait and Switch operation! Unless you need lime green or orange clown frames don't fall for 2 for $59.99 television advertisement. And even then there were only twelve of those horrible frames to choose from. Even the salesperson was ashamed to show them. read more

I used to be blind.. I used to wonder when's the next time I can see clearly.. But then I came to Stanton Optical, of which I received great service When I was getting an eye exam, they had a new technology where someone was video camming while doing my exam. Super cool! Definitely coming again if I get fucked up at a party, break my glasses, and need new pairs read more

Second time coming here, just needed a new 6mo contacts re up and ended up getting these sunglasses for an amazing price. Thanks again guys! read more

Stanton Optical - LOVE LOVE LOVE!! Thank you Stanton staff!! - Optometrists Near Me - Santa Maria, California

My Stanton glasses about a year old have now developed spots on the lens that apparently are the film on the glass. My glasses, and my wife's, look as though they are dirty all the time. The workers there were very helpful and nice, but unfortunately their product is simply inferior. Not their fault at the store level, but unacceptable as a product. read more

First...if they had a MINUS STAR..I would give you SUPER and you would get that!!! I ordered 7 pairs...yes ..7 pairs of glasses...didn't keep my order right..then didn't even get them....after 12 ...yes 12 ...12 weeks! Don't go there...ever!!! read more

Nicole was very helpful in picking out frames and bundling services. Her expertise in styling was very appreciated.

I needed to schedule an eye exam and Stanton Optical was very close to where I live so I made an appointment. You can book an appointment online which was super easy and simple and I was able to get an appointment for a couple days later. They offer many time slots to fit your schedule. As soon as I got there I was greeted by friendly staff. The eye exam itself was quick and easy. The part where you get your lenses fitted is done virtually but it was seamless and it was like there was someone right there doing it. While the prescription was being created, I browsed all of the different frames that they have and to say they have a lot to choose from is an understatement! Sasha helped me narrow down my selection and when it was all said and done, I was in and out in about an hour. The staff is very nice and friendly, the store clean and orderly and everyone knew their job and did it well! Thank you for a great experience! Can't wait to get my new glasses! read more

Stanton Optical I had my eyes examined there today. It was great, the staff is very helpful and very courteous. All around it was a very good experience. They have a huge selection of frames to choose. I would highly recommend them, all the was from getting an appointment quickly to excellent courteous service, thank you very much read more

Sacha was a great help at Stanton optical! I was able to get my exam and pick out glasses very easily and also the brand for contacts I'm getting! Highly recommend coming in and seeing Sacha read more

Being a mother of 4 you're limited to the amount of time you get to yourself so I had been putting going to the optometrist for a while, long story short I finally went and they did an eye exam, chose my designer glasses, and picked up my glasses all within an hour. Definitely worth the trip my only regret is that I should have gone way sooner!! I got a really good deal and best of all I got two pairs just in case! One week after I got my glasses my nose piece from my glasses broke and the gentlemen ,John that helped me from this store was able to help me at the store on Blackstone in Fresno which is the one closest to me. Over all very impressed with this company and their employees. read more

Emergency issue Nichole got us in and helped us with all our needs! You should give her a raise!

I went in looking to replace my glasses since I had lost mine. I ended up getting glasses, contacts, AND sunglasses. Kassandra was great, provided excellent service and answered all my questions. Took mom with me and she also took advantage of the 2 X $59.95 special. They have a huge selection of glasses and they offer great deals on them. Glad I went with Stanton! read more

Wonderful helpful staff, fixed my step sons glasses while we ordered new pair for him! Got us in immediately! Less than hour start to finish!!! We only come here read more

This is a fast friendly and affordable establishment. Always smiles and always in understanding of one's budget. Wonderful staff, great attitude and was welcomed as soon as I stepped foot in the door. Clean bathrooms and a LARGE variety frame selection. I will be coming back and recommending it to everyone who wears glasses/contacts! read more

My family and I just moved to Santa Maria area. Unfortunately my glasses where damage in the process and needed a new pair. My co worker recommended that I go to Stanton Optical that he and his family recently had gone and had a great experience and highly suggested to ask for John. I took his advice and do so, I was pleasantly greeted as I walked in with my 4 year old son. The store was busy with customers but I felt they never lost that one on one customer service with me. I noticed a employee getting ready to leave for lunch then walked over to the sign in sheet turned and put his keys back into his pocket and called the next person. At that moment right there! I knew I was going to continue my service here at this location. I had just witnessed there commitment to excellent customer service and that makes me a loyal customer. I was next after that person he had just called and I asked for John, he replied "Hi, I'm John the Store Manager how can I help you today." So excited that the store manager had that much passion to his job and his customers. He did an amazing job helping me get through the whole process while playing with my 4 year old. He definitely made it feel like a family atmosphere not a stuffy commercial in and out company. Definitely pleased with my service and will be returning. read more

Great service, great people, if you're looking to great service and product for a discount this is your store.

Another issue I had with them is that the free eye exam that they advertise isn't free . Also they only reason they have all these 5 stars review is because they give you a discount to post a 5 star review . read more