I went into the store to inquire about birthday invites, Monday 8/11. The young man walked me through how to place the order and even gave me a coupon. With this information I was able to place the order with confidence. The invites came out nicer than I expected. So a big thank you to your staff member (sorry I didn't get their name) read more

Its close by and the staff is very helpful. I have been shopping at this facility for some years now and have always had great results.

Doe not have a lot of products on the shelves. Looking for paper 65lb paper stock limited amounts.!

Had an appointment with TSA Precheck and only had to wait about 5 minutes for others to finish before it was my turn. Everything went very smoothly the lady at her desk was very informative walking me through the process. Only took about 10-15 minutes of my time which I was anticipating longer but overall happy with my results. Walked around the staples and they had many clearance items and sales going on so I grabbed a couple of things and the associates were also very friendly. Everything was nicely organized. Will be coming back to this location! read more

We're planning a trip and my girlfriend was excited to get TSA Precheck for it. Huge mistake selecting this location for the interview as they waited until she arrived to inform her they had cancelled all appointments without explanation and said she should've received an email. (She did not!) Not at all helpful and told her she could just go sign up again for another time, terrible customer service read more

I had an appointment for TSA pre-check. There were six people sitting around in the office chair display area because she was an hour and a half behind. Who gets an hour and a half behind for 10 minute appointments? The employees I asked about typical wait time were very bothered by me asking questions. I walked into another location was done within 10 minutes. With no appointment. read more

I just went to Staples on Meacham in Elk Grove Village and I must say they are so friendly. The young gentleman at the door greeted me and said hello. And then, I walked in the isle to get some ink for my printer and I was approached by the manager who was soooo upbeat and friendly. As I went to pay, again I met the manager who took care of me and we started talking. I was so impressed with Dawn, the manager, that I had to write this review. I don't write many reviews, so it has to be really bad service or a pretty outstanding experience. Dawn was customer oriented, professional and personable. Who would have thought going into Staples would be so great and making my day awesome. Thank you Dawn! You're the reason! read more

I went to staples and I was helped by an amazing gentleman name Arnold he went above and beyond his duties for me. Extremely nice and he looked like he really liked his job. thank you for going above and beyond Arnold!! would recommend this place for ppl especially seniors and older ppl these guys go above beyond. read more

Sorry but i'm a performer and needed flyers for a show and requested an order to be ready at 12pm , i come in at 1:40 and it is not . They complete ignore me to focus on another order , never have posted a review but couldn't take it. Sorry! read more

I went there to complete my tsa precheck process. It was very easy and probably took me no longer than 5 minutes. There were two ppl ahead of me so I shopped around because I was early. They pretty much check your documents that they match and take your photo along with fingerprints. The cost was $85 and it was good for 5 years once approved. If you have kids under 16 that travel with you this will cover them going through the tsa pre check line at the airport so you will only need them for the adults. After you're done with that process they give you a coupon book which came in handy because of all the items I grabbed while I was waiting. LOL This location o was in and out and from the time that it took me to register online to getting the actual appointment it was less than a week. This location is easy to get to definitely recommend getting this done ! read more

Their printing services almost never works. There's a person who is walking around and tells you to wait 15-20 minutes all the time, and never calls you back. read more

the staples employee working the TSA pre check counter was rude. I came in for a walk in and she called for the 4:30 appointment and he wasn't there, so he called for the 4:40 and took her at 4:40pm. Then she called for the 4:30 again and then she came out to get me right as the 4:50 arrived. She told me she can't take me because if she works past 5 she will get fired. I told her it's 4:55 and she was going to be working past 5 anyway. At this Point she persisted to tell me that it's OK because these guys had appointments... I think she was just discriminating against Southeast Asians. ‍. read more

Shawn (I hope I spelled that right) was so helpful! We had to leave another staples location because the guy there wouldn't help us ship out an item on Labor Day. Shawn was quick, friendly and didn't even seem bothered with our shipping item. Thank you for helping us out, it turned our day around! read more

Have I ever mentioned how much I love to organize and buy things that help me organized and how much more beautiful my life is when everything is organized? I'm telling you right now -- organization is bliss. Everything flows when things are organized. My life cannot function when things are in disarray. Staples helps me stay organized, apparently. I came here today to purchase a specific set of colorful liquid flair felt tip pens and ended up being amazed at how many different ways papers and office supplies could be organized. On top of all of that, all the organization stuff was completely organized! I kept walking up and down the aisles, lightly grazing my fingers over everything I wanted to bring home. The expensive Martha Stewart display caught my eye, and I actually ended up picking up a couple things from it. I couldn't find the specific pens I wanted, but I found something similar. I left with beautiful pens, a beautiful organizer, and bubble wrap mailers. Bubble wrap is so fun. On a dreary cold day after Christmas with a nearly empty parking lot, this location doesn't look like much from the outside. Inside is a whole different story. It is organized office heaven. Thank you, Staples, for contributing to my organized paper addiction. (Oh, and I was probably the only person in the store, so I had three employees offer to help me. Cool.) read more

Staples - Printing Services Near Me - Elk Grove Village, Illinois

Today, my dad went in to pick something up for me and he didn't have a receipt and he forgot his phone so he didn't have the digital receipt I sent him with the order number. The gentlemen working there was able to fix the issue and get my order corrected. read more

Me and my friends planned to have a same shirt if we went on a beach party at our friend's birthday. So to save enough money we planned to bought an equipment for t-shirt printing. Three of us went to this store to bought the equipment while the others are in my house. We already have a shirt. My friend grabs a cart and we went directly to the printing tools section. We grab two Blank silkscreens pre-stretched 110 mesh frame and blank canvas. Then we grab some pad of Transparency paper for laser jet printing. They have a set of materials but some of it has we already have so we don't need a set. We bought also bought squeegee. After that we went to the section of ink. We bought photo emulsion for our design. There are lot of ink to choose. We only need 4 colors for our design which is color lack, red, blue and yellow. We spent just half an hour here and were good that we bought everything we need. read more

Staples - Printing Services Near Me - Elk Grove Village, Illinois

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I am not going to lie, the customer service at this location is outstanding. I have placed orders at many Staples locations and for some reason they have always lost it but when I placed an order with this location they were very attentive to my needs. Alex did a great job at explaining absolutely everything to me & I was able to get my printing done in a very timely manner. read more

Totally wasted my time with a TSA pre check. People that answer phones should know what they're talking about!

the way they treat their employees is disgusting. low pay for the work that employers are expected to do. managers treat costumers disgustingly. the entire store is a mess, bathrooms never seem to be cleaned. never apply for this job! and don't support the business! (prices on certain items are also extremely outrageous.) read more

had to order label sheets from 2 separate locations because this location only had one in stock. Well, I drove all the way to this location and when I picked up the item and got to my car, I realized they gave me the wrong item (label size). Joe in customer service was very nice and polite. Called this lady who's name is Renee. She approached me and I explained to her they had given me the wrong item I had ordered online. She rudely responded "no! That's what you ordered!" I said, "no.. I know what I ordered. Here's my confirmation" she then proceeds to go and look for the item. Apparently her inventory was wrong. She then asks me to go with her to go look and find the item. I did not follow her and I politely asked joe to just give me a refund. I understand her inventory was wrong but she did not have to be rude. Yes she did offer to order the item or to find another location but her initial attitude had already upset me. Either way I had to drive to the other location to pickup the same item they had in stock. Such a disappointing experience! Just today before driving there, I had been on the phone with a staples account manager to setup a staples account for our business. With this type of treatment... I'll have to reconsider. read more

They're so confused and it results in poor customer service and slow service. It was a sunday and I arrived about 10:40 am. They don't open till 11. I witnessed 15 people turning around and going somewhere else. More than likely to Walmart. I needed copying or I'd be at Walmart too. The employee at the copy counter spoke loudly with his body language that he didn't want to work. He asked when I wanted the copies. Asap my response. Well he says " I can expedite right now for $20 or I can have it ready at 5:30 tonight." Ok expedite it. An hour and 20 minutes later I had it completed. Expedited? At some point in the process he offered me the "double deal" that would get me double the amount of copies for the same price. I was confused. They don't have time to do the job but they have time to do double for everyone? Apparently "corporate" says it brings in more customers. I got my stuff at half price AND double the amount of copies. Heck of a way to run a business out of business. read more

Walked in to print business cards, did not have a template or any idea of what I wanted them to look like, Shawn at the print center helped me with everything, helped me through their website to format and print, they were busy and i needed my cards immediately, they accommodated me politely and helped me hot rush my request and I was in and out in 30mins. Excellent service read more

Excellent Service thanks to Michael in sales, Jenny and Rodger for all your help! Thanks to Michael for getting the same printer that I had (screen died) so I could print again! You guys ROCK! read more

My boyfriend and I went here to look for a desk for his office. We experienced some of the worst customer service from an associate named Dan who told us the desk and chair we wanted was out of stock and not able to be ordered either. He also acted like he was upset that we even asked for help. We were then approached by a manager named Octavio who completed changed things around. He found the desk in the back and helped us order a few more things! He definitely saved the day and this review. read more

It's a Staples. Not much to say here. I am only reviewing because as a female employee walked by me and made eye contact I said, "hello". Her responce was nothing more than an irritated looking face; no verbal responce. read more

The Staff there are very friendly you walk in they say Hello and you could always find a worker to assist you they are always happy to help. They have top notch customer Service, sometimes when there busy the workers might be a little rude but you could always expect great service. Two thumbs up read more

I've been a business owner in Elk Grove Village for forty years. I've been a loyal customer of Staples in Elk Grove Village since they opened their doors. Two of the major competitors were within blocks of my office, yet I always traveled across town for office products, as Staples always had competitive pricing, and in most cases, better prices on ink cartridges, which I spent thousands of dollars on. I also liked their print center, which was the best in the area. Boy, have times changed. On Thursday January 28, I stopped by Staples in Elk Grove Village, which was probably my last visit to Staples, and their last chance to keep me as a loyal customer. Years ago, Staples had the best print center around, great people, very knowledgable, and very professional, then they started moving their people around, huge turnover. Just when I thought I had someone who could print "Border Prints", they were gone. It got to the point where every order was flawed, and had to be reprinted. It got worse as time went by, usually equipment problems. Sometimes I had to go to the Rolling Meadows store. They were probably worse than EGV. I stopped by Staples Thursday to get two Border Prints printed for a Grand Opening gift for a friend. The gentleman in the print center told me their printer was down, and wouldn't be serviced until Tuesday. (I was told their printer was down last August, when I needed 24 border prints printed for a fund raiser) I asked him if he could call the Carol Stream store, then email the files over there to expedite. He asked how big the files were, and sounded a little like he didn't want to email the files, so I decided I'd drive there if their printer worked. He called CS and the gentleman in the print center said come on over, we'll print and have the order ready Friday. I drove to CS, dropped the disc off. About an hour later, I got a call from Staples CS saying their printer wouldn't print a clean print, and everything was really pink. Then the gentleman apologized, said they couldn't complete my order, and their equipment wouldn't be serviced, as the Carol Stream store would be closing permanently Saturday. So far, Addison, Schaumburg and now Carol Stream Staples have closed their doors. If Staples plans on staying a player in the office products world, they should consider hiring good knowledgable people, and paying them well, so they stick around for more than a couple months. As far as their Print Centers, ALL their equipment should be ready for an order, or print job 100% of the time. Sorry Staples, one star is all you get from me. Back in the day, when Jesse worked the print center, you were a 5 star operation. I guess it's time to start shopping at Office Depot. read more

i purchased a desk online from Staples to complete the office in our new home. The desk was delivered by 3 people who were laughing uncontrollably. One person was hugging the desk and carrying it without any assistance. He dropped the desk 3 times and damaged the top corner of the desk while his 2 helpers stood by and did nothing but laugh. There was a part missing from the desk and when I called customer service they said that they could send out a new part in 3 months and as for the damage they would send me a discount coupon. Customer service said they would do the best they could, and did nothing. I will never step foot in a Staples store again. Hope your delivery folks had a great laugh. read more

I decided to go to Staples to get some color documents printed out for a presentation. I probably could have wrestled through this at home, but figured it would be easier at Staples in case I needed to increase to a paper size my printer won't accept. The next complication is that I was too lazy to get everything all neatly organized in a separate folder so someone at Staple could press the "easy button" and print everything out. The young lady that helped me out, Morgan G., was fantastic! She was patient and understanding and let me show her what documents I needed and provided her ideas on how the best way to print these out in a presentation acceptable format. Excellent customer service.! To bad so many brick and mortar stores (especially a big chain such as this) seem to have redirected a lot of their focus on customer service to the quick and easy "mobile" society we live in; not Morgan though. Kudo's to her and I hope Staples realizes what an asset employees like Morgan are. To boot... I offered a few bucks so she could have lunch somewhere of her choice. She refused the tip and referred to it being against company policy. Huh? Integrity too? Besides saving my biscuits, she was a breath of fresh air when not able to click on the "Buy Now" box. read more

Frustrating! I order online to be deliver to this store, it's supposed to be easy pick up free shipping, I should have just payed for the shipping. My husband went to pick up the package during business hrs just to find out the store was closed because their systems were down, really! 3 phone calls later of 10-15 min waiting on hold, total of 30 min my husband waiting outside the door still no package. I get some office supplies here because of the reasonable prices but last time the last package was delivered to a completely different address that's why I opted to pick up myself but every time there's some kind of inconvenience. read more

This staples is always a pleasure to visit. roger ended up helping me and was very helpful and fun. He even gave me some coupons for my purchase as well. The only issue is that there isn't a cart return at this location. Overall I always have a perfect shopping experience and I like coming here for my office products. read more

Dominique in the print shop was especially helpful. She assisted us with labeling and she was very thoughtful. For great printing, stop by and see her! read more

I took my tower to staples in Elk Grove to get a virus taken out and protection put in last Oct. Was not on computer (Internet) For 4 weeks or so went to click on several icons I had made could not get in or would not stay open. I did not want google chrome They put it I and my internet ex liter stop working. Some how my excel, word did not work. My protection stopped working also. They said 3-5 days it's been 10 days still not done. I will never use them for computer repairs again. Plus the techs do not work weekends and past 3:00pm m-f closed They never call you when it's done. Closed wednesday read more

I ordered return address labels online for the first time from Staples. They were done quickly and only a minimal wait in line time because of a customer who made his own mistake and had to wait longer for his stuff. He tried blaming the girl for that one, she stayed calm and professional. I will return to Staples in Elk Grove Village. Thank you for your quick and excellent work!!!! read more

Horrible customer service. They refused to take care of a bad print order, even after getting confirmation from their customer care center.