DON'T USE IPOSTAL HERE! Every time I wait for my mail over the past 6 months, I've been adding to this review. I was outvoted by my organization when we needed to get a mailbox. I wanted a post office box, they voted for an ipostal account. I'm the one who picks up the mail, so I deeply regret this decision. Our ipostal account is here. The service is atrocious. Employees have ignored me at the desk when I'm the only person in the area. It should be a simple process, and yet twice in the last two years employees didn't out process mail correctly so I've had to call their service center to get them to remove the mail from my account. You might think that's not a big deal, but ipostal charges you if you don't pick up your mail in a given time. And their phone lines always have a wait. 4/4/2026- I came to pick up 4 pieces of mail and they lost one of the pieces of mail. The person working at the desk called her manager and they're looking for it, but how unprofessional! The supervisor said he's going to continue looking for it and will call me. read more

Staples - Not a soul to help with mail. - Printing Services Near Me - Rockville, Maryland

It's a pretty standard office supply store. Also they're merging with Party City, which sounds like but is not a joke. PROS - Nice store, good selection, lots of neat stuff. Their paper and pen selection is a treat. - Not as annoying as Best Buy, not as cramped as MicroCenter (both just up the road from this location). CONS - A pretty intense markup on any kind of computer accessories. I mean there's a long history of this in technology retail but it's hard to go 200% on an extension cable from what you could get online with next day shipping. - Service varies wildly. I haven't used their shipping or copy center, just regular staff. Sometimes you feel like you asked a friend for help and they did their best, other times you feel you asked a gas station attendant if they're dating anyone currently. - Don't waste your time with clearance items. As far as I can tell they're not actually marked down at all, they just are moved and relabeled with yellow numbers rather than black ones. On a recent visit I noticed they have bins full of totally random junk items like aquarium filters and soap all posted up in gigantic buckets. I suspect someone bought a few palates of Amazon returns and decided to recover on what was obviously a very bad investment. read more

Pretty average staples but I personally prefer the one in glenmont more just because I've been going to that store since I was a kid. The Rockville staples is a bit hidden but conveniently off the pike with a small parking lot. Service can definitely be improved. No one came by to offer assistance or even greet me when I entered the store. It also appeared everyone else was being assisted on so I think my service was a bit off. Pricing wise, staples is actually pretty pricey in my opinion. It's only actually nice if you apply a coupon or have some type of discount. read more

Staples - Printing Services Near Me - Rockville, Maryland

The staff had no problem with not caring, and making you wait. I called to ask if I could come in early to the TSA pre-check. I was told yes, coming at 3:00 or 3:30 that's fine... 40 minutes later still waiting read more

Diamond was helping me with some of my printing needs and she was awesome. She took her time and checked in with me to make sure it came out how I wanted. I loved the end result. Thank you for your hard work and attentiveness Diamond. read more

I finally did hear from Brenda. I called. I talked to her. She seemed very nice. She seemed to care. I don't think she's gonna be able to take care of it if the manager who is on duty at the time was not able to rectify my concerns. I should've heard from a district manager or a regional manager by now. This is not the way to treat customer. read more

Went to get an amazing package returned the cashier sent me to printing the guy over there was very disrespectful he screamed at me to go back to the cashier....the cashier had no idea what he was doing do I went to another location read more

Unfortunately today was the last time I stepped foot in this place. Usually is my place to do all my printing work, my TSA card and my Amazon returns. A place near and convenient. Not anymore! On 2 occasions that I had the unpleasant encounter with Mr Kelton from the printing department, I was mistreated. He yelled and got too close in a very rude, disrespectful and threatening manner. No manager on site and I left almost in tears. I am a 65 year old woman and in any shape or form he had the need to be so nasty. No skills, manners and mental stability to be a supervisor. I left a complaint on both accounts and I will contact corporate. read more

Hi everyone, beware of the supervisor named Kelton Moulton located at this Staples in Rockville. There were some price discrepancy and misunderstanding amongst one of the associate and I, therefore I went back on another day to discuss this matter due to the drastic price difference and hidden charges I was not informed of. Unfortunately I've had a very distasteful and unpleasant interaction with Kelton, whom I thought could help me. I have been degraded and spoken down to by this individual, not just to me, but in front of other customers and associate. The situation was beyond unprofessional. This employee should be reprimanded for this behavior. read more

This review is for the printing and copy center. Rude and aggressive employee, very poor signage and worse manners. No one at welcome desk. Copying was ok quality and machine worked fine. Not much space to organize paperwork. Would not recommend or use again given all the other options in the area. read more

Stopped by today to drop off two boxes (that were pretty small) since they have UPS pick up. Waited at the counter for a few seconds , I greeted the man working there , he never greeted me but instead said "okay I'll explain this to you again" and then goes on to explain that they can no longer take boxes, only small packages like the shipping envelopes. I haven't been in a staples for over 6 months and he acted like I had repeatedly come in there to drop off packages. I also didn't notice any signs stating what he said. So if you have packages to drop off for UPS pick up , don't go to staples unless it a small shipping envelope read more

I wasn't impressed with my visit. The store has lots of items - office supplies, filing solutions, electronics and paper supplies. The items weren't competitively priced. There is a small clearance area in the back of the store. The section is hit or miss. Magic markers, envelopes and many items were less expensive st Walmart or Amazon. The employees were not focused or alert. I am glad I did not need assistance. The best thing about the visit was having a safe parking lot to wait for AAA to change a flat tire. read more

Great service! Shoutout to Harold (and I think Nicole? Lady at the checkout) They were super sweet and awesom! Harold went back to the supply to get me stuff multiple times. Very helpful and amazing customer service!!! Thank you Staples in Rockville!! read more

I just got yelled and cussed by a staff from this staple store of Rockville Pike. I had very bad experience at this Staples Store of Rockville Pike. Went into this store today to dropped off a UPS package. This is my first time in this store for UPS service. Went up to a Staff and try to ask for assistance where should I dropped off the package. Staff without saying any words but only pointed with his finger towards front door. So I went towards front door area and try to figure out where to drop off the package, without any signs or posters I couldn't figure out. So I went back to counter and ask the same staff for further assistance. All of sudden this un professional staff raised his loud voice and yelled " I just told you over there" and then start swearing and cussing. I was so shocked, is this how they treat customers? I requested a store manager to filed a complaint. Spoke and explained the situation to a supervisor. She apologized. And ask me to wait for few minutes and going to help me with the UPS dropped off package. 5 minutes gone by I waited, 10 minutes gone by I waited . After 25 minutes gone by and still without any assistance. I had lose my patience and left this horrible store. Never again I will return to this place. read more

rudest and most combat staff I have ever encountered. lazy, angry to be there, openly disrespectful to customers. could barely believe the behavio. do not shop here read more

I think Staples is a really fun store! Well, at least some sections of it are .... Seeing all the colours -- especially after years and years spent mostly at home, going nowhere -- does a lot of good for my eyes! It's great to be able to drop off my UPS package with no hassle, and then be able to buy things such as a really nice purple laptop sleeve, pencil case, and no-damage black hanger for my black chalkboard painted wall! Everyone is very nice, as well. Oh, plus when you go to the UPS section, you get a coupon! I saved thirty percent on my laptop case with it! Yay! :-D One thing I don't like is the move from binders having the binding part (rings) at the centre to having them on one side (If you could see my face right now, you would see the look of disgust at this thought!), so that papers get bent a lot more while stored in them -- and plus they're just not symmetrical and I very much dislike that! Luckily, however, there are still some good binders available here, such as the very nice stone-themed paper ones with an all-over-print of a photo of the cutaway of a rock ... clearly perfect for your geology class needs! They come in a rosy-gold look, black-and-white, and lovely light green .... The Happy Mail boxes and bubble mailers are really cool, bright, easy to use and really happy, just like the name says! Some are available in the UPS area and others are in the mailing supplies area. Staples does a really good job of keeping up-to-date with whatever's coming next such as the start of school when many, many backpacks suddenly come in and there is a really great selection of styles! There are a lot of things for teachers and students -- for instance, huge poster markers that I can't wait to get and try! Something I'd never seen before I got to see on my last visit yesterday -- one cashier was using two cash registers and began to check the person behind me out while I was still paying .... I thought that was very cool! I was impressed with the talent and initiative he showed. Every single worker I saw there smiled at me -- whether or not I spoke with them. I didn't need or ask for any help with anything (for one thing because I like to look at everything everywhere and see for myself! I'm not trying to get out in as short a time as possible. I want to see as much as possible! I know that takes time.), but everyone I encountered was super-nice and most helpful. I've been shopping here for many years and this is based on many, many visits at all times of day and various days throughout the week and weekend. I can't say I'm every disappointed! As for the pretty purple laptop bag from Milan, it fits my laptop perfectly! It has a really cool feeling to it, too ... a nice texture that is also very protective. About entering and exiting the store, it's easy to park, there is an awning with parking right by it for when it's raining, the door is big and opens automatically, so it's easy to come and go .... When you do go (leave), there is plenty else to do nearby so if you're coming from a bit away, you don't have to make the trip for just this but you can eat at or get take-out from one of the many nearby restaurants, and even eat your take-out at a park nearby if you like. Or, you can enhance your visit to another store. I mean, people take busses to Rockville Pike from Pennsylvania -- they go on Rockville Pike field trips! (I know because I've met them and asked what they were doing.) After all, Rockville Pike is the largest open-air mall in America! Of course it's worth the trip! (About workers who don't smile -- people are people with their own backgrounds and experiences! Some people may be reticent to smile due to happenings in their past but of course if you as the customer or just fellow human smile first, you're much more likely to get past that façade a whole lot quicker! Niceness creates niceness!) I on the whole LOVE going to Staples! This is a great place that will make your working and studying life a whole lot more FUN! They really know how to make that happen! Yay! :-D read more

The manager of this location, either needs to be seriously retrain or fired. Horribly understaffed, some people were working, their absolute tales off, and some were just sauntering around like they didn't have a care in the world. The poor girl in the copy center was left alone with a long line for 15 minutes or more before an older male coworker came over and jumped ahead of everyone in line to check something in for himself I guess. When I asked him about it, he stared at me like he wanted to fight me. And when another lady in the other line asked him a question. He was extremely rude to her. Three people in the store were working very hard, everybody else was basically just stealing money from corporate and giving attitude to all the customers. read more

It was just a terrible experience overall. I only observed one nice, polite staff , a blonde woman behind the register. They didn't seem to care if they made a sale or not. The item I brought up to the register said it was on sale, a sign said 50% off. But cashier guy said that was last week and sign not taken down. So I left and ordered on Amazon. Maybe there's a reason for such poor morale and work ethic. read more

I went into Staples in Rockville Pike today with my friend and for some reason the workers were group up together just starring at us when we walked in. We were looking at stuff and this one employee Indian looking dude with clear glasses with gray polo shirt asks do we need help and i said no we don't need help thanks tho and then not even a minute later the same employee came back and said we had to take are mask off and i said why he said because thats the new rule I literally went there last week 3 times and they never mentioned anything about a mask now all of a sudden we are not allow to wear them!!!??? Keep in mind me and my friend were both wearing Covid Masks and it was just that one employee who came up to us so we just ended up leaving and will never go to Staples in Rockville Pike again. There was also another guy wearing a covid mask in the store and he aint say nothing to them tho!? Like i think he was just targeting certain people who he felt suspicious of. Worker or Manager i don't even care theres no way he should be telling people to take off there mask when theres germs still going around if thats the case put a damn sign out saying no masks allowed. So we end up going to a different location where my cousin worked at and asked him is there a new rule where you can't wear a mask in any Staples store? He said no we never had that rule, i said thank you because i was at a different Staples before i got here and this one employee there said that they had that new rule and we had to take are mask off and he said he must have been targeting yall for whatever reason and said thats no such rule so we looked around, bought what we were looking for and left. For now on im just gonna stick with that Staples Until the Staples Company confirms they have that mask rule i will never believe that Bullshit If you plan on going to Staples wearing a covid mask don't go to the one in Rockville Pike read more

I was helped by vindhya at this Staples on Rockville Pile. She actually saved me $50 on my order of Copies of receipts for my Chimney service business ( My Chimney Sweep Service)! She was very nice and knowledgeable. If every business I frequented had Vindhya working there my life would be easier!! Thank you Vindhya for your help, I really appreciate it! read more

Super fast and great customer service here today, which helped greatly as I was making a few returns. We also picked up boxes of tissues were at a surprisingly low price...happy I came here today for my errands! read more

This review is specifically for Ben in tech support. I came in with a major problem on a computer and the need to transfer files to a new one. He work diligently to solve the issue and despite not being able to make it work kept trying new ways to retrieve the files. Finally, after TWO HOURS of troubleshooting he was able to accomplish the task and save me everything I needed. Highly recommend seeking him out for tech issues. read more

Don't be like us -- but if you are, look for Kelvin! We went to Staples the night before our wedding to print our wedding programs. We needed 160 of them, totally last minute, so we were pretty stressed. Kelvin was glad to help us and we were shocked that we were able to print all our wedding programs right then and there! Kevin was positive, helpful, and even let us know there was a promotion happening. Thank you Staples and thank you Kelvin -- you saved the day! read more

Excellent customer service by Amina in the Rockville store. I purchased the wrong flash drive. She did my refund & then took me to the correct flash drive so I could leave with the right equiptment. Thank you Pat Ritter read more

I order very frequently from staples online and they are excellent on online orders.The items sold there are durable and great in variety.My last purchase was a logitech mouse.I am thankful on how efficient there delivery service is.Also I bought a mead college notebook with 200 pages.I will keep buying online for those that work it is very useful.Thank You Staple Team!!!! read more

See all

This is my go to location for Staples for when I need things quicker than Amazon. Ordering online is easy and the website is good to filter any products that are available for in-store pickup. They do have a good selection of the standard products available for in-store pickup and most of the other stuff is online only. Stopping by and picking up my order was easy. They have a online order pickup sign but I have never seen that open; I generally have to get in the main checkout line to pickup my order. The store is well laid out and stuff is easy to find. Staff is helpful too. read more

All I needed was a toner cartridge and I was in the neighborhood. Never again. The female cashier at the checkout spoke minimal English. So I was not able to correctly enter my preferred customer information. Then I inserted my card, the transaction said it was processed, and I removed the card when it said to at the end, after it asked how I wanted my receipt. Then she claimed the register canceled the transaction, and she blamed it on me. So I left that product there and said I would go back to my regular store. Now I have to check my credit card to be sure they did not in fact charge me for the item. What a hassle. read more

Printing service IAN & cashier Really nice and super helpful, even recommended something that would save me money. I was thoroughly impressed and wanted to post this review for IAN .Thanks read more

Do NOT drop packages at this Staples location, or really any Staples location. My packages were lost THREE TIMES in a 1-2 month time frame. Dropped off, never scanned and disappeared off the face of the planet. Both USPS and Staples unwilling to help me and I'm out $200. Staples has no cameras directed to the packages so cannot provide proof they were ever picked up by USPS. I suspect someone is stealing packages after the third time it happened to me, I've sold over 1,000 packages in the last ten years and have never had one get lost until now. Absolutely insane. read more

As a teacher, you are always running out of office supplies and ink for your printer, and Staples really helps out. I create lots of assignments at home and my ink supply is crucial. Staples has a rewards program that is constantly sending me discount coupons to use when I buy ink. They give me credit when I bring back the empty cartridges too. I am a sucker for an assortment of colored gel pens to grade papers. I think it hurts less to get feedback in passion pink or turquoise. My students respond better too. Then, there are storage containers to hold books and supplies. My favorite jumbo teaching calendar that becomes a blotter for my desk. And did you know that Staples has the cutest borders for bulletin boards and accessories? This week is teacher appreciation week and we get a pack of coupons and discounts for buying supplies for the classroom. So, if neon colored post it notes don't float your boat, I am sure that Staples will have something for you. The personnel are extremely helpful and cheerful. It is always on my list of things to do! read more

See all

Every time I come here it's long lines and no employees. It's always, 'we had someone call all out'. Maybe they could hire some!

I walked around the entire store looking for a certain kind of paper, not one Staples employee said one word me, one just looked me right in my face and said nothing. When I'm spending my money, If you hate your job that much, it's best not to apply for that job. THE ABSOLUTE WORST COSTUMER SERVICE! BTW the store was not even crowded nor busy. I'm taking my business elsewhere. read more

Terrible man helping customers at TSA application service at Staples. Almost non-verbal and refused to make eye contact. Acted like I was bothering him with my questions, as if it wasn't his job to help people with their questions. read more

I visit this location so much that it never occurred to me to write a review but Porcia was so awesome that I have to give her a shoutout! She was super helpful and went above and beyond in terms of customer service!! This is a really great location and is always super clean. read more

This is the worst staples out there. the workers are rude, slow , disrespectful of customer. I will never be back here. don't come here if you don't want to waste your time and money. read more

Pg plaza Staples is the worst for tsa pre check and passport pictures, everything I schedule something here there is never anyone available. Please take them off the list of stores to go to. I had to go to Lanham and Noel Fanga was very helpful even when people from pg were coming to this location upset his energy was very positive. Please give him his props an award something!!! We always quick to review negative but never the good!!! read more

One of the better Staples locations in the area, bigger and better selection. But oddly enough sometimes lacking in choices and although it may be my timing for when I come, but often things are not kept well stocked. Staff here are hit-or-miss. read more

See all

This staples location is close to everything in Rockville Pike. It has lots of ample parking, the store is well lit and they will have most of the products that you need from Amazon right away. The selection is wide and with colourful sale every week. Now the reason for my two starts. They really need more cashiers or at least cashiers that know how to keep customer in order. On the day of my visit customer cuts in line. Cashier just ignores it and keeps going. He didn't seem to want to be there. When I went to TSP to ask a question the attendant seemed perturbed that I asked a question. The manager needs to send his staff to training on how to treat folks with dignity. Loads of other places to buy supplies from online. Poor customer service makes you feel like you are there to help them. I won't be returning and if you come here make sure to come with a load of patience. read more

Went for a TSA pre-check appointment and arrived 10 minutes before my scheduled appointment time. There were two other people in line when I arrived and one person at the counter being helped. I asked how I check-in for my appointment at 5:20pm and the Staples employee stated to just wait in line. I told him that appointments were prioritized over walk-ins per the TSA website. He said to just wait in line and he would help folks in the order they arrived. Then, he asked everyone's appointment time and the guy in front of me was 5:20pm, just like me, and the guy first in line was 5:30pm. The Staples employee said that it didn't matter that we set up TSA appointments online and he won't take us in the order of our appointments. He could have followed TSA policy, which everyone was aware of and wouldn't have minded, but he didn't try. Why even bother making an appointment if the Staples employee won't honor policy. Poor customer service. Additionally, when it was my turn at the counter, he didn't answer my questions completely and mumbled half answers. If you need to do TSA pre-check, go somewhere else and save yourself the hassle. read more

A huge thank you to Karim (I hope I'm spelling that right) for helping me with an emergency product lookup that saved the day for me. He was polite and extremely helpful. Really appreciate him as someone who has also worked retail and know it isn't easy this time of year. read more