Ray is a legend. Honored the process tag on the shelf despite the system price. No questions asked and did not give me guff about it. I will be back to this location in the future! Give Ray a raise! read more

Service for Amazon returns is a joke. There's 6 people in line, 2 people on registers checking people out and 1 person at the tech desk and nobody has even addressed the people in the Amazon return line. read more

I would not trust this location for Amazon package pickups. My package was sent here, and when I showed up, they "couldn't find it." I confirmed it was the correct location and that UPS had delivered and scanned the package into their system. After I opened a UPS claim, their investigation confirmed the package had been delivered to this Staples and picked up by someone named "Chase." Last I checked, my name isn't Chase, and it's policy to verify the ID of the person picking up a package, which clearly wasn't done. Chase is also allegedly an employee at this store. Strange. The employee I spoke with suggested "have them send you a replacement" yeah buddy they're completely out of stock with no foreseeable restock date. read more

This Staples location is super convenient, with tons of helpful services under one roof. I've used it for Amazon returns (just scan your QR code, quick and easy; there usually isn't a long wait). They have Amazon pickup too, but I haven't used this feature. TSA PreCheck and passport photo services are also available, which is a huge plus. They also offer UPS shipping, and I really appreciate that they pack Amazon returns for free. Printing and tech support are available too, great for both personal and work errands. I like the option to design custom signs, banners, and posters for parties/showers and special events. Join their rewards program to earn 1 point per $1 spent in store, online, and in the app. There is plenty of parking, which makes running in and out much less stressful. read more

Staples - Shipping Centers Near Me - Vista, California

Shout out to Megan for helping me out today! I had a mix up with getting my print order submitted online and she was able to get me in and out in quick, even though they were super busy. Side note: This location has always been great for printing and has the cheapest Christmas cards around. read more

Staples - Shipping Centers Near Me - Vista, California

Decided to do an Amazon return here, It was closest to my house. I believe I received a $10 off coupon as well when I did the return. Would I use it ? Probably not. The Amazon return area was very nice, no line and friendly service. I did buy one item and when I proceeded to the register I wasn't even greeted by the guy working there, he continued to have a conversation with his other coworker while he checked me out. Poor customer service. read more

I came in to do some Amazon returns. There was a line, but it moved quickly, and the return process was super quick and easy. The store itself is clean and well organized. I'll definitely come back when I need office supplies. read more

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Older gentleman that is working at the amazon drop off station, told we can have a service dog inside the building and everyone working there saw us walk in with our dog no problem until we got to the location of the amazon drop off read more

Staples - This is the location of the older gentleman that kicked me out with my service dog and its very hot out - Shipping Centers Near Me - Vista, California

They don't accept UPS prepaid labels (despite their website saying it does) & they have "nothing to do with usps (despite all their signs saying they do). I understood the technicalities- but the associates talk around their customers, not really to them & when they do- they don't make eye contact. The guy said they don't take UPS labels and to check Google. Told him I did and that's why I'm here- he said- "yeah. They lie." Sh*tty customer service. C'mon, Staples. You can do better. read more

Tried out the mail services at staples. It was nice, no lines and easy to get what I needed mailed. They helped me package and ship. Turn key. read more

I returned an Amazon package here. Customer service was not the best. I stood waiting for a few minutes for someone to help me while the Customer Service rep stared blankly into a computer and drank from her water bottle. Felt like she could've at least said I'll be right with you. Couldn't get an expression out of our representative, no smiles, no kindness. It is important to note that my package did make it back to where it needed to go, so I guess it wasn't all that bad. read more

Staples - Store - Shipping Centers Near Me - Vista, California

This store is horrible with the worst customer service I've seen. I went there today to do an Amazon return, and there were zero customers in the store and they refused to do the returns based on "limited staff" the store was absolutely empty and I took my lunch break to do this. Do not go to this location. read more

The Mens restroom someone left a huge mess, it so horrible that I couldn't take any pictures. There was one floor employee who seemed be zoning out, like if he did not care. There was one cashier with a line with 8 people, something you at grocery store. read more

My experience with Staples physical stores is not good. They seem to be just an Amazon return store now. I have found this to be the case at any of the stores I have visited. They seem to be understaffed always - no one asks if you need help. Vista was just my most recent experience. I ordered online but never received a notice that it was ready. No one answered the phone the numerous times I called. I spent about an hour trying to get through and this was several hours after I placed the order. Online shopping with delivery may be the way to go but if you need something the same day I will be going to Best Buy or Walmart. read more

The employee working the Amazon return counter today was incredibly rude and came across as very condescending. Just because customers are new to the process doesn't give anyone the right to speak to them with an attitude. Not everyone reads every line of fine print and terms and conditions when signing up for something or returns most people don't. A little patience and basic customer service would go a long way. Customers are simply trying to complete their returns, not be made to feel stupid for asking questions. Must be terrible knowing that you're building with fill up with boxes. read more

Pros: *Good return policy and it's a great idea to get the warranty for certain products as it's worth it when something breaks down. *Jason a staffer there was helpful when no one was at the register and super prompt to help the person when someone did get to the register. He had lots of helpful tips. *use the rewards application for knowledge of deals and to get your reward credit. *los of merch for home & office Cons: *some items for sale were broken and/or was dusty & dirty. Ie storage containers and luggage on the store floor. Many deals and pricing signs were clearly marked throughout the store. I've never used the printing department so can't comment on that. read more

Staples - Shipping Centers Near Me - Vista, California

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If your employees don't like people they probably shouldn't work with the public. Terrible service, no hello, no Thank You. Can't even be bothered to hand me my receipt. I had to ask for proof of return and told to go to the printer to get my receipt. Do better staples read more

There was ample parking at 2:45 on a Friday afternoon. I had four Amazon returns. And that's no fun even when it's not the holiday season. The place was bustling. There was UPS drivers walking in and out, Postal Service couriers walking in and out and the Amazon return/ pick up line had a few people in it. A young lady named Kaitlyn was so extremely helpful and upbeat and knowledgeable. It just made all the stress of my transaction melt away. I hope she is treated well by her coworkers and all of her customers because she is really making a difference there for people that interact with her. I didn't know how to spell her name, but it was Kaitlyn or KATELYN. read more

Well, I did an Amazon return here, the guy was absolutely rude and miserable for seemingly no reason, similar to another reviewer describes... what are they doing to the employees here?! Don't trust them with your returns, though, because Amazon never received my Levi's and charged me for never returning them. So yeah... hard pass on returning to this pit of despair (and apparently theft?) again. read more

Kara the associate in blue printing section was very helpful and gave me excellent customer service in shredding and printing. thank you read more

when it comes to shipping and or printing services, this is the place to go, SARA was very helpful and patient with my project instead of ordering stuff online and hoping for the best come straight to Staples where you will get promptly help and more importantly, quality read more

Staples - Shipping Centers Near Me - Vista, California

I was really surprised by how rude everyone was from the moment I walked in the door. I had an Amazon return which is seems to be what everyone else is having issues with too. There isn't a sign when you walk in there's just stickers on the floor which isn't the first place you look when you're carrying boxes. So when I asked the first employee where the Amazon returns was he rudely cut me off and just pointed at the other side of the store and made some snarky remark about how there's a whole place for the returns now. When I arrived at returns I found an aggressively labeled return area and the counter clerk was actively being rude to the customer he was helping. When I put my items on the counter he barked at me for the return code and then didn't say anything so I put my phone down and he snapped "uh I need to scan every code twice" he then made me stand in silence as he transferred my return one piece at a time to a plastic bag and then came back with the phone and looked at me annoyed as if I should've had the next code ready for him to scan. After I gave him the second code he rudely exaggerated scanning everything really fast then went "you're all done" and as soon as I turned to walk away he went "uh you need to recycle this at home" and pointed at the box I had brought my returns in. I asked if they just started doing Amazon returns since it seems like every employee in the store was annoyed by my presence and he snapped at me yet again and asked me to repeat myself then when I did, he cut me off and said "uh no we've been doing them for a while" so I guess it's not that they're having a learning curve with the Amazon returns, it's just they all just have horrible customer service skills. I have a feeling the kid who helped me was the manager by how everyone in the store had that nasty attitude. Hopefully someone at corporate steps in at this store. read more

Megan with printing is the absolute best she has helped me SO much with printing out my signage for my wedding. She was so helpful and kind! 10/10 read more

Went in to return an item. Long line with only one person working the return desk. The store was otherwise empty and other employees just standing around chatting. What are doing here? read more

When we came in we asked where do we return Amazon items. We just moved and normally go to UPS. Tried this staples since it was suggested by Amazon. I see one man behind the counter helping someone so respectfully I stood behind him. Then another man stood behind us. A girl comes and goes to another counter and as soon as this employee was done, he goes to the girl. He knew we had been waiting a while and patiently. I asked if we were in line, he said no this is (pointing there) is the Amazon line and helped the other girl. He was so rude. No "sorry no I'll be right with you" no customer service skills at all. Didn't even say thank you, have a good day, thanks, bye, nothing just handed me my receipt w a blank stare. No name tag or anything. 5/9 6:15pm. Please hire people who are good people that know how to have customer service skills. You don't have to go above and beyond but just be a kind human. Never going back here. read more

It's always something at Staples. They only hire the incompetent. You can call ahead but it won't help. When you arrive, they strive to disappoint. First time was TSA Precheck. Next it was Amazon returns. Neither were available on arrival, despite calling ahead. Maybe they should have the Geek Squad come out . read more

Holiday cards are always great! Fast and convenient! The help we receive is always thorough, patient and kind. Helping with picture layout, which ones look best, pretty much everything involving cards, was handled with patience and kindness. read more

I went into staples today as soon as they opened at 11am to quickly purchase some double sided tape. I head to the check out line where 3 people have formed one line in front of me. I get in line. As 5 minutes go by, 3 more people stand in line behind me. A second employee walked past this line of now 7 people, but seemed occupied with a task. When he seemed to finish this task at the printing station, i thought surely he's coming over to help this poor person on register. He wasn't. He started walking to the back of the store to do another task and ignore the 7 people in line, so i flagged him down. This employee formed a second check out line, turns out me and three other people in line were actually waiting in the amazon returns line. whoops! By the time i waited for the man in front of me to checkout, i greeted the man at the checkout counter that i had flagged down. He didn't greet me back. He then asked me "were you also waiting in the wrong line?", which he said in a condescending tone. Was the elderly couple behind me also waiting in the "wrong line"? i don't spend all my time at staples so i didn't know they had two lines. This man seemed to be some sort of shift supervisor since he was handling cash, which shocked me since he was so rude and so helpless towards the 7 customers in line. This man appeared to be middle eastern, had a large beard, and did not wear a name tag. No one this helpless should really be working customer service. I like that this staples has two printers though:) read more

I hate writing poor reviews. And, when I do, I usually find something positive to say. Not this time. Today I went to the Vista Staples for some card stock to print cards for Christmas. There was (1) other customer in the store, (1) clerk at the checkout, and (1) clerk at the service desk. I found the paper section all the way in the back and was disappointed with the selection of paper, considering this is a stationary store. Unable to find what i needed, I returned to the front of the store to ask for help. The clerk pointed to the rear of the store. Explaining that I was just there, he basically told me to look harder. I couldn't believe his response, in hopes that just maybe he would offer to escort me to find the card stock I needed. It's unfortunate that this is really the only store of this type in Vista. I seriously doubt that Staples in Vista will last much longer. With poor service like this, and the obvious lack of business, it's inevitable they won't be here much longer. Another reason to shop Amazon. read more

I've used this location for various general office and professional printing services and have always been satisfied with the staff's helpful and courteous assistance read more

Very convenient location and the service is always exceptional. The employees are always busy, yet always take the time to make sure the customers are helped and get what they need. A special shout out to Chase for helping me with my Amazon drop offs. I truly appreciate you taking the extra time and being patient while I got myself organized ... thanks read more

My wife and I use staples for returns when it doesnt let us use khols. My wife usually says its depressing in the store, but she goes in while I wait in the car. This last time as described to me a tall gentlemen dark hair working at the counter starts lecturing my wife on how all these return items just go to a landfil and how its ruining our environment.. and my wife told him well these are my husband's returns (in a jokingly awkward way to an awkward conversation) and he tells my wife does your husband not care about our environment and the world you are leaving for our kids?!? The damn nerve of this guy... luckily she didnt tell me until we where home as she knows I would have gone in the store and confronted this dude... Just scan our stuff and be quiet its not your place to lecture and judge people for doing your job... read more

very nice people I go in once in a while to print stuff n the workers are always very helpful and kind.

I only use this store for Amazon returns. Every time I have gone there is an associate named Megan who refuses to do her job. I'll be waiting at the counter and she will act like she doesn't see me until I say something. Other times she will claim she can't do the return because of her back. She either needs to be moved to a different area or she needs to do her job. read more

I give 5 stars for Amazon returns at staples. They make it super easy and fast. Staff are all very friendly and even gave love to my pup who took the trip with me. read more

After searching for a new calendar book for next year all over town and nobody having what I was looking for, I stopped in like one last chance. They had a nice selection of exactly what I wanted, even better than I wanted! I ended up shopping for a half hour and found a few other things I needed. Staples will be my first stop next time! read more

Lousy customer service Went in for a printer, and the girl wasn't too excited to help me. I left empty-handed and went to Walmart. In and out of Walmart with a new printer and extra ink in less than 15 minutes. read more

Stores usually nice but the employee working the amazon returns was a little ridiculous. I asked her to recycle my box and she said condescending, oh no we can't we already have to much recycling sorry." This is the most one of a kind absurd responses I have ever had. Welcome to retail trash and recycling are apart of that life, next time just take care of the customer. read more

Jeremy at Amazon returns has a terrible attitude and is not helpful. Very disrespectful and did not give me any bit of confidence my Amazon return was processed correctly. Would not recommend this individual be in any business that requires interaction with others. read more

This staples is my go to place for all my needs. I own a small local business in Vista and I come here for supplies of all kinds. ARELI is AMAZING!!! She helped me with printing services and was patient, helpful and kind. I will always be back for office supplies as well as for all my printing needs now thanks to Areli. Keep up the great work and awesome customer service. read more