EXCELLENT Never…read moreexpected it... Friendly, courteous, and very professional. I made a phone call in the morning and spoke to the general manager, Adrian. He took his time to prescreen, finding out what I wanted, not what was convenient for him. I gave him specifics, and he said his sales rep would call. Adrian Jr. called, and we finalized everything over the phone. He listened to everything I had to say. They worked their magic; after hearing my questions, he answered them all without negativity or saying "can't," which is huge when making a big purchase. Upon arriving at the dealership, Adrian Jr. immediately greeted me and showed me my new truck, which was ready to go. Adrian, the general manager, came out to thank me and greet me as well. I received a positive vibe and a smile the entire time. Once we sat down, I was expecting a change before putting pen to paper. BUT NOT WITH THEM!! Everything was as we had agreed upon! They never attempted an upsell. Yuri, in finance, was absolutely awesome. She knew every detail and verified the numbers. She made sure everything matched and corrected any mismatches without hesitation. She never forced upgrades or upcharges. She informed us of options, explained the pros and cons, and our decisions were made without pressure. The experience was the best, from phone etiquette to customer service - top-notch! We were blessed to get our new truck from Mountain View, and we will recommend Adrian Jr. and Yuri to anyone looking for a vehicle. We've definitely made a customer for life; my son is already purchasing his first vehicle from Mountain View. Thank you, Adrian, Adrian Jr., and Yuri; you made us feel important.

Service technicians attempted to overcharge until web site pricing was brought up by the customer…read more Service technicians also decided to ignore stated appointment times and arrival order and inexplicably service later-arriving customers first.

My Experience(S) at Certified Auto have all been extremely wonderful (especially because "Car…read moreShopping" can sometimes hold "Unwanted Surprises" if the vehicle is not in Excellent Condition. My Grandson was able to find a really nice 2012 Dodge Charger there (with a "Perfect Score" when taken to a 3rd party for evaluation); and I also found a 2014 Honda CRV (a few months later) -- which also passed evaluation with Flying Colors. My personal thanks to John, Elias, Corine, and Luna for the Excellent Service and Selection. I would highly recommend Certified Auto in Upland for anyone who is looking for an Excellent Used Vehicle, at an Affordable Price!

After viewing and keeping updates via the website, my wife and I decided to visit the dealer for a…read morefirst hand experience. We were immediately greeted after parking our vehicle. The young man was pleasant and assured us that we could request keys and test drives for any vehicle. After quite some of us statically inspecting a few SUVs, we were approached by John, the sales manager. After about 3 or for rides around Upland, we settled on a great value SUV with a 3rd row. The price was fair for the make, model, and condition of the vehicle. The paperwork process went through faster than any other dealerships that I've been to. Thank you for a smooth, and hassle free process.

Brought my Model X into Tesla Upland and had an excellent experience from start to finish. They…read morereplaced my rear performance drive unit under warranty and also addressed several other concerns I pointed out, everything was handled thoroughly and with attention to detail. What stood out most was how seriously they took every note I mentioned. Nothing felt rushed or overlooked. Communication was clear, and the process was smooth overall. Gave me a model 3 dual motor highland hw4 fsd, blown away the driving prowess of fsd v 14.2.2 Thjs service center actually care about doing things right. Really appreciate the professionalism and quality of work, would absolutely come back and recommend them and fsd v14 to others

Kenya, who lives near me, my daughter and her daughter attends the same school referred me to Tesla…read morein Upland, was as shocked as I was when Paul, the salesman, insulted me and walked away from the table. Kenya was on the phone because she was providing us with the referral link from the Tesla app. Today, Monday, May 4, 2026, I had an 11:30 a.m. appointment with Paul to purchase my daughter's 18th birthday gift. Paul and I exchanged greetings, and he pulled up the car in the color I wanted. Paul told me there was a $250 fee today. He NEVER explained what the fee was for. I explained that I do not just turn over money without knowing what it is for or why. Paul looked me in the eye, picked up his phone and computer, and said I was not ready to buy. He then picked up his tools and walked to another table where another customer was waiting. Javier, who was in the same room on the computer, looked up while Paul was gathering his tools, and the metal chair was dragged on the floor. I explained to Javier that Paul was taking care of me and that he had rudely left me sitting at the table after insulting me. Javier then explained that the $250 is a non-refundable fee that covers the process of ordering the car, the buyer's interest rate, payment plan, and the total for fees and taxes. This was not explained by Paul. A few minutes later, I called to speak to the general manager or assistant general manager, and Paul answered. He stated that both managers were not working today. A few minutes later, Ace called, and I asked him to give both Paul, the general manager, and Ms. Amanda Young my number and a message. None of them have contacted me yet. I am so happy Tesla dealers have surveillance cameras to use as evidence. Salesman Paul is disrespectful, unprofessional, and just rude. After I got into my car, I heard Kenya saying hello. She informed me she heard every word.p

Thanks a bunch to Derek at RES Auto Group for the wonderful…read moreexperience. I'm so glad to have my new X6.

Best car-buying experience ever! I'll never go back to dealing with dealerships. Derek is super…read morefriendly and helpful. My car was delivered in perfect condition. I'll recommend them to every single person I know!

Best car selling experience! If you need to sell your car and want a fair & hassle free experience,…read morethis is the way to go. We called Javier in the afternoon he gave a price for my Tesla Model Y over the phone and by the evening came by to my house with his wife Abby with the check and to pick up the car! The price was fair and more than I was being offered for a trade in. Javier was referred to us by friends and neighbors that also had great experiences. They can also assist with buying vehicles, if you have something specific in mind call them and they can help you out! Will even deliver the car to you. New way of doing business that makes sense! Who has time to haggle for hours at a dealership?!

Extremely quick and fair. No haggling, handled everything I…read morerequested. Highly recommend!

"Early birthday blessing--big shoutout to my finance manager Daniel Vidales and salesman Ricardo…read moreRodriguez for putting me in a 2025 with a solid monthly note." Archie Gibson

I want to give a huge shout out to Daniel Vidales and his team. Thank you to the managers and…read moreeverything they have done to help us out during this process of getting a new vehicle. We greatly appreciate them for their time, patience, understanding, and helpfulness. We hope to return back to this dealership and buy more vehicles from them in the long run. Toyota is the way to go! Thank you Claremont Toyota!!!

Took my car in because it was making a loud whining/grinding noise and I wasn't sure what the issue…read morewas. They spent the time to properly diagnose it and found that the problem was actually the differential. They explained everything clearly, were honest about the situation, and gave me their genuine opinion instead of just trying to get me to spend money on repairs. Really appreciate how straightforward and helpful they were throughout the whole process. It's hard to find a mechanic you can trust, and I'd definitely recommend them.

Low cost, very convenient, extremely friendly…read more Great work, done on-time. Would definitely recommend.

The detail man arrived on time. He worked methodically and did an excellent job. The price was…read moreaffordable. I would call this company again.

I just bought a new car this weekend, but honestly, the dealership detail left a lot to be desired…read more Thank goodness I found Jorge with Wash Me Mobile Auto Detail! He came out the same day and completely transformed my car inside and out. It finally looks as sparkly, shiny, and new as it should Jorge is clearly experienced and knows exactly what he's doing. He was friendly, prompt, thorough, and very reasonably priced for the quality of work. Totally worth every penny, I'll definitely be using him regularly from now on. Look no further, he's your guy!