Brought my Model X into Tesla Upland and had an excellent experience from start to finish. They replaced my rear performance drive unit under warranty and also addressed several other concerns I pointed out, everything was handled thoroughly and with attention to detail. What stood out most was how seriously they took every note I mentioned. Nothing felt rushed or overlooked. Communication was clear, and the process was smooth overall. Gave me a model 3 dual motor highland hw4 fsd, blown away the driving prowess of fsd v 14.2.2 Thjs service center actually care about doing things right. Really appreciate the professionalism and quality of work, would absolutely come back and recommend them and fsd v14 to others read more

Tesla - Swapped out my performance LDU with a revision U coolant manifold delete version. - Car Dealers Near Me - Upland, California

Kenya, who lives near me, my daughter and her daughter attends the same school referred me to Tesla in Upland, was as shocked as I was when Paul, the salesman, insulted me and walked away from the table. Kenya was on the phone because she was providing us with the referral link from the Tesla app. Today, Monday, May 4, 2026, I had an 11:30 a.m. appointment with Paul to purchase my daughter's 18th birthday gift. Paul and I exchanged greetings, and he pulled up the car in the color I wanted. Paul told me there was a $250 fee today. He NEVER explained what the fee was for. I explained that I do not just turn over money without knowing what it is for or why. Paul looked me in the eye, picked up his phone and computer, and said I was not ready to buy. He then picked up his tools and walked to another table where another customer was waiting. Javier, who was in the same room on the computer, looked up while Paul was gathering his tools, and the metal chair was dragged on the floor. I explained to Javier that Paul was taking care of me and that he had rudely left me sitting at the table after insulting me. Javier then explained that the $250 is a non-refundable fee that covers the process of ordering the car, the buyer's interest rate, payment plan, and the total for fees and taxes. This was not explained by Paul. A few minutes later, I called to speak to the general manager or assistant general manager, and Paul answered. He stated that both managers were not working today. A few minutes later, Ace called, and I asked him to give both Paul, the general manager, and Ms. Amanda Young my number and a message. None of them have contacted me yet. I am so happy Tesla dealers have surveillance cameras to use as evidence. Salesman Paul is disrespectful, unprofessional, and just rude. After I got into my car, I heard Kenya saying hello. She informed me she heard every word.p read more

worst costumer service ever. Sales people don't want to help and don't have answers to questions. They don't the the knowledge required to sell these cars. read more

My husband and I were assisted by Cassy. She was very friendly and informative. She made the process smooth and fast. We got a 2026 Model 3. read more

See all

We took delivery of our new Tesla Model Y. Everything was done in the app. The delivery took about 20 minutes. Good experience read more

Tesla - Tesla Model Y - Car Dealers Near Me - Upland, California

Returned phone calls , service tech doing there job putting back weather stripping , notifying customer that a part might not work before proceeding to continue with work . My car my decision check with customer first . After purchasing 3 cars from this dealership within 2 years very very disappointed. read more

Cancelled my appt the day before it's due! Already scheduled to take time off from work. No explanation and good luck getting a person on the phone. read more

Mr. Michael from the service department is the best Tesla customer representative!!!!! Tesla Upland is the best customer service department!!!!!! My story is: I drove from Las Vegas on Saturday. My Tesla Y had a big noise at the bottom; I drove to Tesla Upland. One of the customer representatives lent me a new Tesla and told me to come back on Sunday. The next day was Sunday; I saw Mr Michael, he helped me with all the issues, and my car was fixed on Sunday. You can not believe it, they work on Sunday. I leave 5 stars to Mr. Michael and Tesla Upland. I wish you guys all the best in business. I will always do business with this place!!! Thank you, Mr. Michael and Tesla Upland. read more

I came here with my mom to help her pick up her newly purchased vehicle as she's a bit tech challenged. This was a much better location for such as task compared to the Buena Park location. All of the employees we came across here were friendly and ready to help out. We definitely did not feel like we were being ignored. We did all of the scheduling and "paperwork" on the Tesla mobile app prior to our arrival. All we had to do was show up at our scheduled time and look for our vehicle in the parking spot that was texted to us. There was an employee available if we needed any assistance. We were able to take care of everything on our own using the mobile app. Even returning the leased vehicle was done rather quickly. It was a rather painless in and out transaction. read more

Tesla - Car Dealers Near Me - Upland, California

This was my first experience at this location and also my first experience receiving service from Tesla. Marisol was so friendly and professional, I really appreciated her work with me. I did not get his name but the initial service technician that met with me was also very nice and knowledgeable. Checking in was a little confusing since it was my first time coming to a service, however it was easy to identify a Tesla employee and everyone I interacted with was friendly and helpful! Mostly the concerns were under warranty and I was even provided a loaner since my car was to be kept overnight. I was very impressed by the communication and quick speed of the repair process. Hopefully I won't need to but if I do I will be bringing my vehicle back to this location for service. read more

Brought my car in for service at this location and couldn't get in a courtesy loaner vehicle for my pre-scheduled appointment on the app. Turns out that if the service might be completed in under a certain number of hours, a loaner vehicle may not be assigned. I was disappointed as I wanted to drive off. However, while waiting for my car to be serviced and strolling around to browse the new vehicle section, the sales rep informs me that I can always schedule for a test drive of a vehicle on the spot and run whatever errands I had. Genius! Turns out my service was done in under an hour and I didn't need to drive away, but it's great to know for next time. Had some complimentary coffee, snacks, and WiFi while waiting. Pleasant experience. read more

See all

I would just like to say they require us to leave loaner cars back at 80% battery life BUT for our own cars they don't do the same courtesy???? Mind you, to keep optimum health of overall battery life should go to minimum of 20% but they left us with 13%. Very unprofessional. read more

Tesla - Car Dealers Near Me - Upland, California

See all

Alberto Hernandez was very disrespectful. We went there to purchase a Tesla and he was very rude to my wife and I. We inquired about both used and new Teslas and he basically said he was too good to sell used Teslas. Went to the Tesla dealership in LA County and purchased a car right away. Much better service over there. read more

Tesla - Car Dealers Near Me - Upland, California

Had to come here to pick up my car... upon walking in, there was no one around to get help at the Vehicle Pick Up counter. Waited there for about fifteen minutes and still no one. I asked someone for help if he could page someone. After another ten minutes, someone finally came in with my documents to sign. As I was waiting for the technicians to get my car pulled out, I felt they were more helpful. This location should be more precise in customer service. I had previously been to other Tesla locations and they were better than this one. read more

Tesla - Car Dealers Near Me - Upland, California

See all

Came here to pick up my new car since it was assigned to this location. There was plenty of parking and they had someone welcoming everyone coming in and asking to scan the QR to checkin. We were asked to go to the waiting area where they had plenty of chairs, complimentary coffee and water. We were called and asked to go check the car. We did see some minor imperfections that they advised we could reject delivery and wait for another one to become available or have them corrected after the fact. We opted for corrections and made an appointment for a closer location. Overall we were here about 1 hr total. read more

Tesla - Car Dealers Near Me - Upland, California

See all

They are terrible in many aspects of customer care .They sold used (2023)model S plaid with 27,000 miles for $78,000 . They stated car has no problem & fully charged battery will drive around 375 miles . Anyway as soon as I bought that car , I found car's fully charged battery power goes around less than 100 miles and FSD is malfunctioning. Less then 4 days since I purchased car I went back complained and ask to change different model , they stated trade in method and they offered only $61000 . OMG . TERRIBLE business ethics read more

I just left this place. My sister and I helped our 84 year old dad get a Tesla. Our helper Ace, was really helpful and patient. All three of us fired hundreds of questions about the car at him and what if scenarios and he answered all of them. I'm not sure what's up with the bad reviews but we had a great experience with him. read more

Great experience. Knowledgeable workers. Took time to show me the X and S Plaids. They made it very seamless to order one the same day.

Difficult experience here. We got a 24hr use voucher, we called the number to check if it was available for the date we wanted as the voucher states "Limited Availability". After 30 minutes of AI conversation we finally got a live agent who transferred our call to this location directly. The agent at this location stated they did have availability for that date and to book a 30min demo online and just present the voucher when you arrive to get a 24hr demo. We went online and booked a 3 PM demo. We arrived to the location and we are now being told that there are no cars available and that it is only based on availability. They were offering to schedule us for the next day?, but I thought we could not schedule a 24hr use? It's all very confusing.. We explained to them that we had called the location directly earlier and never did they say that it's first come first serve or they would sell out. They made it seem like a secure agreement by booking a 30min demo. The communication from the staff at this location is very misleading as we wasted our time coming here and planning our day around a 24 hour demo that we were unable to get. Please train your staff to communicate more effectively. read more

Despite the bad reviews on here, we wanted to check it out because it's the closest to our home. Upon arrival we were greeted by the team and quickly helped us with our requests. We went in looking for an older model but fell in love with the newer model. Javier was very friendly, kind, and informative. There was no pressure to buy and he even offered for us to take it out for a longer drive. This absolutely sealed the deal for us and we returned the next day to make a purchase. Again, greeted by friendly team like Israel, Kaj, and Javier. Highly recommend this place for their patience and support. Highly recommend and we can't wait for our order to arrive in 3-4 weeks! read more

Nothing beats the Tesla app experience. Hands down the best! The Upland Tesla location don't get enough praise- they've always given me great service. read more

Tesla - Nothing beats the Tesla buying experience. - Car Dealers Near Me - Upland, California

Very poor customer service. Lauren had zero interest in what we were looking to do. Our visit was less than 10 mins. There was no options given to us. We asked about purchasing a used one she said they don't have any but when looking online there were a few that said location upland. Kind of felt like she didn't want to take the time to help us. Maybe cause it was late in the day. But that shouldn't be an issue. read more

Visit was great. Looking to possibly purchase a vehicle. The test drive was absolutely easy and fast. Only requirement was a drivers license. They let me and my family take a drive without salesman pressure. We were able to talk and enjoy the drive. We def are still Interested in the vehicle and will be hoping to get one soon. With the no pressure tactic and great ride it helped us to feel more relaxed and ready to make a decision. Thank you for that. One thing I have never liked was the pushy sales guy who will not leave you alone. read more

Tesla service in upland damaged my bumper when vehicle was in service, said they will not compensate only will paint bumper. Also while in service my brand new pack of chemical guys towels were taken outta my trunk by the technicians I'm assuming. Also didn't receive any compensation was told by the MANAGER that they have blue micro fibers and could come pick up a few. Will never bring my vehicle back to Tesla service in upland. Absolutely the worst experience being a new Tesla owner and having to deal with Tesla service in upland. And also when vehicle was ready to be picked up it was completely dirty hand prints dust everywhere. While they have someone outside washing cars smh TESLA UPLAND Do better. read more

This place is horrible customer service rep was rude!. After a year, I called to get some information over my car, the rep putting me on speaker phone and I can hear the background, and I asked her to put me off the speaker phone she said she can't because that's how the computer set up . It doesn't make any sense !!! This place is just bad, and Tesla just doesn't give a dame about customer service...... read more

We decided on a whim as we're driving home in our model 3 to stop in really quickly and inquire about the 0.99% APR promo email on Model Ys. As we walked in, a young man promptly greeted us, and inquired if we had an appt or interested in a test drive. Almost immediately he encouraged a test drive, ask for identification and proceeded with entering my info into the iPad. He then warm transferred me to Noni who was our advisor for the visit. He quickly got us a Model Y and proceeded with the car review. While we already have a 3- it was a refresher and nice to actually see the interior. Noni was friendly and outgoing - he explained everything pretty quickly which I didn't mind. Again, considering I already own a Tesla it wasn't necessary as all I was really interested in was the financing . Noni gave us a key and encouraged us to go on a 20 minute test drive however since it was closer to 7pm we thought we'd just take it down the street and back in 10 minutes. The additional head and leg space was roomier for added comfort. After our drive, we walked back and got down to what I really wanted information on. Noni was thorough, not pushy and understanding of my questions on the financing. He encouraged to have us look into various companies for higher trade in value and assured that should we decide to move forward, he'll be notified through our email address. No frills, no fuss. Thanks Upland team for a good experience- hopefully I'll be back sooner than later! read more

Tesla - Car Dealers Near Me - Upland, California

I had a delivery of my Tesla here. This was my first in person Tesla experience and it was not best. I had a delivery time of 12pm was not called until about 2:30pm. There is a waiting area for everyone who is waiting for a delivery but there is not enough seating. A lot of people standing in a very small room for over an hour or so. It would be helpful if you received a text message when it was your time or if they had a screen with everyone's name and order either how long the wait would be like the DMV, or if they had an intercom so that you didn't have to wait it that small room and could stand outside. Another criticism was I was not given key cards and although the rep in the service center was helpful in getting me a mobile connector and license plate holder, he said he would deduct the cost of the key cards because I was supposed to get them but I viewed the invoice after I got home and I was charged for the key cards. The positive was all the attitudes of all the employees I interacted with was very enthusiastic and seemingly helpful with someone who was brand new to Tesla. read more

Lauren helped me get a New Telsa and I'm in love. Excellent service and experience. Also did a drive demo and came home with a new Tesla. read more

Tesla - Car Dealers Near Me - Upland, California

This is a review of our delivery experience at Upland. Scheduled our MXP delivery early in the morning - arrived and saw our car being cleaned up and the first one in the delivery area. Also had our MYLR lease, which we were looking to return but still pending the final inspection. Upland was kind enough to handle the inspection and lease end process, even though I didn't have an appointment for it. Had a little bit of a wait while my credit union wired funds to Tesla. Finance would regularly check on me and even let me take a Model S to grab some breakfast. About an hour and a half later, funds arrived and we got to inspect the interior. They offered to take photos of my husband and I in front of the car. Even sent us off with a nice goodie bag full of Tesla swag. Overall really fantastic experience. Staff definitely went out of their way to make the entire process enjoyable. read more

See all

I've been a Tesla owner for almost 9 years now, I absolutely love my car, I would not buy anything else. However, Tesla Upland makes me think otherwise. All I needed was a new set of air filters, the website says that service is open til 12 on Saturday. I get there and they tell me I can only buy air filters M-F and they are not able to sell any on the weekend. What is preventing them from selling non serialized parts for me to install when they are open according to their website? Incredible cars, but absolutely pathetic service. read more

This location is a joke.. As i am driving 2 hours to get my car, half way there i get a text message that says your car is going to be ready a week from now. Then i call them asking them whats going on, instead of comforting their customer.. they tell me i am free to do whatever i want. Management and service absolutely need to change. Now i will cancel my order. Horrible experience. read more

I purchased my car through the Tesla app, and one week later it was at this location for pickup. Easy as 1,2,3. As far as a service center goes? Excellent. You can test drive any Tesla vehicle while you wait, or if it needs to stay they will give you a loaner of your choice. I chose the Cyber Truck Beast Founders Edition! Awesome experience driving that! Free charging while you are loaned the vehicle, just return it with around 80% for the next customer. I can say this also, DORIAN the Senior Service Advisor WENT OVER AND ABOVE MY EXPECTATIONS and Delivered an experience that has made this my home for any Tesla related services! Thank you again Dorian and the whole team. All are very kind, pleasant, understanding, thoughtful and considerate. Highly recommended! Jason C Tesla 2023 Model 3 Performance read more

When I first got the car, there was a pungent odor coming from the interior. I didn't notice this until I got home after taking delivery. I had to do my own investigation to find out that there is throw up left behind from the previous owner in the 3rd row seating. When I came on Friday to get my car detailed, like it should've been, the detailing crew was sent home for the day. I was told by Eddie to come on Monday and he will get it taken care of. He also stated that he will send me an email or a text to confirm what time to drop the car off. He never reached out to me. So I'm in the dark I don't know when to drop the car off. On Monday, I get there and Eddie stated that he was not able to get the detailed because I didn't bring my key card and he needed that. So he told me to come Tuesday morning. I get there Tuesday morning and Eddie informed me that the water was off and the detail crew was unable to do any detailing. Eddie didn't mention that to me. He told me to come in again on Wednesday and it will all be taken care of. Today which is now Thursday. I FINALLY get to drop my car off for the detailing that should've been done before the car was sold to me. The lady said don't worry I have the pictures and videos I'll make sure the detailing team takes a look at these areas and get this cleaned up. They gave me a loaner car for the day since I had work. I have Eddie calling me NONSTOP asking me "where is the loaner car" that I needed to return it. "Your car is ready" and he seemed to be upset that I still had the car when I told him and the lady that I would be back later on in the day because I work. I get back at 5pm and of course NOTHING was done to the car. Maybe a wipe down of the exterior. The areas that l needed attention to wasn't even just a bit considered. Which I pointed out to everyone that I talked to! At this point, I am done with the unprofessionalism from Upland Tesla. So I thought I bought a beautiful black model Y with clean white interior. Yes, a used car. I understand that. What I never agreed to in what I bought was an abused interior, old vomit, old food in between the seats, brown dirt on the seats, sticky candy, and trash. Tesla Upland has no regards to making sure their customers receive a clean thoroughly washed interior and exterior car. I am so disappointed in the customer service I've received from Tesla all together. No one should pay the money I did CASH! for an abused car with a horrible smell of vomit. No customer should have to find vomit between seats and clean it themselves because their Tesla location has yet to offer an actual detail, which should've been done before delivery. To put icing on the cake. I was told by a different service manager that they would send me to a professional detailing company near by to get it taken care of. I have YET to get any information or email confirming this. I asked a service advisor to take a look under my account to see if there were any such notes stating. Of course NOTHING. They also promised to give me a gift card/ supercharging miles on them but nothing had hit my email yet. This is now the 6th day of me dealing with this. For anyone that's picking up a Used or even a New car here at Tesla Upland. CHECK EVERYTHING. Obviously the detailing crew don't even know about a hidden 3rd row seat. read more

Tesla - Leftover throw up/ spillage and mold - Car Dealers Near Me - Upland, California

This place sucks! Parking is a joke, they make you park practically in Arco, who's wants to do any business after 1/2 mile walk. I went to buy a charger for my husbands Tesla no signs for a parts department. So I walk to the service area waiting area because no one acknowledged me when I walked in. She was very nice and directed me to the service department. I see one line I see about 8 desks with only two people working. When I get called, they asked for my number associated with the account. I say we don't have an account here. I just need to get a part and she said oh you need to go scan the QR code over there at those other desk have the VIN number and someone will help you. I'm like really now I gotta wait longer. I'd rather go to Best Buy pay the extra $30 for this wall charger because there's no signs directing me letting me know what I should do. read more

we stumbled in the Upland Tesla store very frustrated because we had just ordered a preowned model Y from the Buena Park Tesla store. We explained that we could not get anybody to pick up the phone and when the manager of the Upland Tesla store tried he had the same experience - - could not get anyone to pick up that phone at that location. While we were there, we decided to test drive a new model Y and they made that very easy and fast. we drove up towards Mount Baldy and when we came back and did the math decided that with the 0.99% financing offer and the tax rebate the price difference between a model Y and a used one wasn't that big. What really sold us was the outstanding service. The manager was great as was Matt. Both of them helped us -- teamwork was exemplary -- something that you don't usually see at a car dealership! What song is that? They were not able to waive the $500 deposit that we put down on the preowned model Y but that's OK. It wasn't their fault. Overall fantastic experience and a great team. I wish that I had checked out their Yelp review as well as the Winter Park Yelp review at the time. One word of caution, avoid weekends because when we went back, they were so slammed the place was packed -- weekdays seem more manageable. However, this was also due to the 0.99% limited financing offer. We've had the car for over a month and each day we love it even more! read more

See all

Why the fk i need to pick up my parcel shelf three months later after I get my car? Can't you ship that shit?

I wanted to get a car I would truly love to be in. I went from experiencing a Tesla 3 and Jeep Wrangler and then I talked to an Edward from Tesla who kindly helped me out with a 0.99% promotional interest. Wow! That was the factor that made me decide. Placed an order, no hassle, no shady warranty sales, no fishy salesman, just a great experience. Like buying something online and picking it up. I look forward to coming here for any service as well. Everyone was so kind. I'm a very happy customer. Thank you Tesla Upland. Keep up the great job. read more

See all

I've had the worst experience. I don't even know where to start with them. We just bought 2 Teslas from dealerships this week and gave them over 150,000 of business and I have to say we have received no service. It's so frustrating. Tried to get in contact with a manager, and they said none was working. I have been a corporate manager to a well known business for years and know that they always have an LOD. I try calling different dealers, corporate, Tesla insurance etc and no one answers the phones. If I didn't like my vehicle, I would send it back to them. It's like everyone is a robot and non human. You go in and speak to them and they look at you like you are an alien and you are speaking a different language. They better be fixing this lemon we purchased or it's not going to get easier read more

I honestly wouldn't recommend getting a Tesla after what I've been through. While driving, my car suddenly slammed on the brakes out of nowhere, there was absolutely nothing in front of me. It was so sudden that I ended up hurting my neck and shoulder. I took it to the Tesla Service Center thinking they'd take it seriously, but they said they "found nothing wrong." Since then, they haven't helped me at all. No loaner car, no follow up about my injuries, nothing. The only "solution" they gave me was to turn off the automatic emergency braking system every time I drive, which makes no sense because that's supposed to be one of the main safety features you're paying for. I used to really believe in Tesla and their technology, but this experience completely changed how I see the company. There's zero accountability, no compassion, and no real support when something goes wrong. If you're thinking about buying a Tesla, please learn from my experience. The car might look cool, but if something goes wrong, you're on your own. read more

Horrible experience, I booked a demo drive for 48 hours online and when I got here. They told me the car was out on a demo drive. I waited over an hour and paid 30 for a Lyft and for them to tell me theirs no car for me to demo for 48 hours. They literally wasted my time and couldn't do any accommodations. All they said was sorry we can schedule you two weeks out for one. read more