This SB is located inside the mall and thank goodness for that! While shopping at the mall and craving for a starbucks drink I do not have go far to get one. They are always busy and it sometimes takes awhile to get your drink because they have so many customers. I love the new renovation that they did for this area is bigger than what they had before. Now I order through my app and walk over to pick it up instead of waiting in line. They are always really friendly when I do come here. read more

I hit up this Starbucks location whenever I am in the Pearl Ridge Shopping Center, trying to do some shopping whenever I need a change of pace from Hawaii Kai Towne Center, Koko Marina, and Kahala Mall shopping centers - possibly even Ala Moana. In any event, I like this Starbucks though, even though it's pretty crowded on the weekends. Normally, I just come here to chill out and recharge my iPhone when it gets low on the battery juice. I try to buy something small, just to patronize the establishment, but most of the time, they don't care if you are just there killing time and studying. I even sat down on the floor and they still didn't care. The location is basically next door to the Anna Miller's restaurant, Down To Earth, and the Jamba Juice section, but it's a small little cafe. The staff is quite enthusiastic and the service is pretty quick. I normally get the house blend, sometimes the blonde roast, but my favorite lately would have been the dark roast. I have tried to cut out the evil frappuchino's, just so I can lose a few, but it's always tempting to get one of those just because of the insane craving. Ugh. But yes, Starbucks is great for the aforementioned reason of just people coming into chill out and to work on their laptops, iPad, and the like. Almost like a social club / library with coffee amenities. I guess this is probably the thing of the future. There is a unisex restroom, but I never had to use it. There is another Starbucks location in Pearl Ridge shopping center, but it's just like a kiosk more than anything else. There is no seating area or anything. Almost like a McDonald's counter and nothing much else. That does suck a lot, especially when my iPhone is at 2% and needing a recharge really badly. Thank you Starbucks for letting me chill out here without pressuring me to buy anything and letting me juice up my iPhone and using your free wifi. You are awesome! Starbucks daily brews are amazing! A+ read more

I saw very elderly male walk out of this starbucks very upset because the cashier was too busy talking about getting drunk the past weekend and pawned him off to the other cashier who also didn't help him he was waiting for 10 minutes read more

Let me start off by saying....Customers first and inventory last! Really???? I came to Uptown to work and figured it would be fast to get a grande drink...that's a negative! There were 3 employees...AND ONLY the female barista, Zwena, was busting her butt off helping the line of customers! This young lady stayed calm and continually communicated with all the customers. She would be the only one who I would give 5 stars!!!! There was a young man working and it seemed like he wasnt familiar with the procedures so I can only guess he is new or he is slow and dont understand the pattern on how to work behind the counter! Then there was a manager in the back! I will say this...HORRIBLE MANAGERIAL AND CUSTOMER SKILLS! This woman was doing inventory while there was a long line! Really lady??? Drop the inventory and help the customers! Horrible at teamwork and didnt even look at one customer or acknowledge them! Corporate needs to either retrain her or make her a barista so she can work from the bottom up! AGAIN...ZWENA WAS THE ONE WHO I WOULD MARK 5-STARS FOR!!! But as a store...1-star and that's barely making that mark for me! read more

I went to this location with my son this morning because we had an appointment at Pali Momi. There was no line, which was good because sometimes the lines at starbucks are forever long. My son was sad they didn't have blueberry bagels. The lady said they didn't have an shipments for blueberry bagels today. She suggested my son get a blueberry scone. So he got one and a kids hot cocoa. Of course my son didn't like the blueberry scone. He ended up giving it to me. (He's a very picky eater-doesn't like too many sweets). As I was eating the scone, halfway done, I'm choking on something hard. I thought it was the blueberrys BUT it was a frikken stem. RIDICULOUS! Good thing my son didn't like it, if not then he would've been the one choking on it. I gave this place three stars because of how fast the service was and how nice the workers were. But a stem in the scone!?? GROSS!!!!! read more

Starbucks - Half eaten blueberry scone, didn't wanna finish it after I found a stem in my mouth - Coffee & Tea Near Me - Aiea, Hawaii

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The staff here was very friendly and positive! I ordered a decaf pumpkin spice latte in a "for here" mug. When my drink was brought to me, Noah explained they only had the smaller cups right now, but as soon as I was finished, he would make me another to compensate for the loss. I really appreciated this gesture. Although I would have accepted any number of solutions, this action made me feel valued as a customer and person. Both Rebekah and Noah made eye contact during conversation, and were very warm and helpful regarding any questions I had. Definitely the experience I'm looking for when coming to Starbucks. read more

This is the only starbucks in the Pearlridge mall. Busy location too. They are only a open walk up to business with no seats since it's near the food court. I think they made it for those on the go. But they take a long time. Junk part there is no place to stand while you waiting to get your order. Pretty much you can blocking the walkway after all they got a kiosk taking a lot of space. I would prefer if there were tables and seats in that particular space than a business. What do you expect with a location that isn't enclosed like most of their locations! In short, I don't like their layout. The barista taking the order made me feel rushed. Talked way too fast and wanted to get me hurry up. read more

Me and my girlfriend orders our drinks from a Ramona and then she corrects my girlfriend on her very simple custom drink not knowing my girlfriend is a manager of 5 years at Starbucks.. Straight up wanted to cuss her out but my girlfriend was able to hold me back. Catch me outside RAMONA read more

I'm a fan, I love the starbucks caramel machiato, layered with one pump less sugar and non fat milk. Yup! The great thing about starbucks is you can customize your drink just how you want it. Their holiday flavors are coming out now like the pumpkin spice and the salted caramel. Yum! I like this location at Pearlridge, very convenient and every mall should have a starbucks. The cool thing is that before the center opens, pearlridge allows people to walk around the mall for exercise so I see a lot of senior citizens walking. After they walk, they get coffee at starbucks, perfect combo. read more

To the lady complaining about not being able to use the restroom in the store, you may want to watch the news and pay attention.....WE ARE IN A PANDEMIC I was in my car watching the whole thing go down and you failed to mention how RUDE and NASTY you both were to those workers! (Middle finger included)RULES ARE RULES! Plain and simple! It's pretty obvious as to why the store was empty and why the store was sectioned off. Using a disability to belittle and harass employees of a business is the lowest of lows, where is YOUR ALOHA!? Accountability and respect is what you both need to learn more about, ESPECIALLY in times like this! People like you who think causing a scene and acting childish gets you what you want need a reality check! GROW UP! read more

Can get busy on weekends because it is near Anna Millers and bed bath and beyond. Lot of people are this area for dinner. Oh yeah there is also bravo restaurant near by. Tonight I got the strawberry passion tea with Thai walls. Had to get my fix for the night. I made sure I didn't get it sweeten otherwise it would be too sweet. Try it ! read more

Starbucks - Strawberry passion tea with Thai walls - Coffee & Tea Near Me - Aiea, Hawaii

I can't understand why! On a Saturday Morning! In the Mall! You would not schedule properly. There is a line to the cashier, there is a line waiting for their drinks and only 3 people working the line! Seriously! And the Manager she hides in the back! She is the worst! On a high note. The 3 people on the line work very efficiently and there is no time wasted just standing around. I feel for these employees, as this is a regular scheduling error. read more

I get they're in a mall, but this Starbucks is kind of sad. I ordered the Zombie Frappuccino. Flavor was great! Execution...not so great. The ice wasn't crushed all the way-like a full ice cube was floating in there, so maybe the blender is broken. Whipped cream was barely even added. It was like a spritz on pumpkin pie. Disappointing. But, it's the first day for the drink so they're probably still learning it. read more

Starbucks - Coffee & Tea Near Me - Aiea, Hawaii

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I think Starbucks is a way of life. I think going to Pearlridge shopping mall to shop is well deserving of an ice cold pink drink. I came here with a yelpie or mine. Although service is really quick here, today's service was very exceptional. My drink came out great. I always ask for lite ice so that the drink doesn't get too watered down. I guess everyone has their own preference for that. read more

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Passed by and smelt the aroma, tempted me to get a grande freshly brewed coffee. As I was about the drink I noticed that there was brown particles all over the lid. I thought it was dust so I went to get a new lid. The worker said that the brown particles were coffee grinds. read more

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Today I had a fresh brewed coffee and my daughter had the iced caramel macchiato. They're really good. The staff are quick and friendly.

This is the worst service I had here... Lina is not fast paced... she needs to move quicker especially if there is alot of orders

Waiting for my orders, for the Bingo and challenge. People here are nice! Not too crowded. Parking? Not enough space, it's because by the mall and other restaurant. What else? I think that's it. It's my first time leaving a comment, hopefully works this time. read more

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I like the staff and the fact it's right by Borders Book store! How can you go wrong? Their sitting area can get crowded. They are in a convenient area where one can meet up with classmates or have a business meeting. Lot's of parking, the sitting area is clean and comfortable. read more

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My Feel-good remedy!!! My Guilty Pleasure!!! Yummmm.......That's all I gotta say!!! What else can I say about Starbucks that You haven't heard already? lol My fave is either the Green Tea Frap with Whipped Cream, or the Shaken Passion Iced Tea!!! Their banana bread is soft & oh so good!!! I think it's time for me to get my Craving Satisfied!!! See Ya... =) read more

Starbucks - Salted Caramel Mocha Frappe w/ Whip - Coffee & Tea Near Me - Aiea, Hawaii

THE BEST STARBUCKS EVER. Because they have the greatest crew. I agree with other yelpers when they say this place deserves more than 5 stars. This Starbucks (out of the three) is located on the first floor of the uptown phase next to Pretzelmaker and Dairy Queen. So 8-10 times its busy with a line. Since I started working in the mall back in 2006, I never really knew my caffeine tolerance til the wonderful baristas of this starbucks loaded me up with my daily fix. They knew me by name after a few months and have always greeted me with a smile, a recommendation here and there about new things they think I'd like, and most days, they'll know what I want without even asking. :) Now in my line of work, caffeine was an essential key to keeping my performance up. Needless to say, Mar + coffee = great customer service. lol. I was also introduced to espresso shots thanks to these fine baristas. It started slow with the triple espresso shot in a caramel frapp no whip. Man, now THAT'S what coffee is supposed to do to you if you intend on staying awake. Then one year, on a highly anticipated black friday, Mar was going to be MVP and work OPEN TO CLOSE... ON A BLACK FRIDAY. haha StarBucks here I come! It donned on me... why not 10 SHOTS?! So I asked, and they delivered... as soon as they were able to pick their jaws up from the floor. lol. They needed 3 venti cups? (see my photos). Lets just say I didnt sleep for 3 days. And I was fine with that! The only sad thing is that they dont have hot sandwiches anymore :( read more

This Starbucks deserves 6 Stars. If you could actually deliver 6 Stars, I would definitely deliver it to them personally. They make your drink exactly how you like it, never too much, never too little. What I also loved was, no matter how busy they got & how many customers they serve, they managed to remember my order in a matter of a week when I visited there three times: Grande Double Chocolate Chip NO whip cream 1 shot of espresso for Malia. I got my drink before I paid for it! But now I'm trying this thing where I would try every flavor if I didn't like it. To get into details, let me break it down: Customer Service: Awesome, awesome, awesome. Very polite, very quick, very creative on how they run the store & get the orders in & out. They're always professional, friendly, & very well dressed. Beverages: They always hit the spot. Snacks: You must try the lemon bars & coffee crumb cake; It's to die for! read more

It's in the mall so of course this place is usually busy. Most of the baristas are nice enough. Except for the last time I went. I wanted to get a drink with coconut milk but the barista said they didn't have any and, "That drink is made with soy milk." Um... Okay. I get that there isn't any coconut milk, but it doesn't really matter what the popular choice is, does it? Starbucks offers substitutes (which you have to pay extra for) for a reason. Not everyone wants soy milk as their dairy alternative. Next time just say you're out of coconut milk and leave it at that. read more

The staff at this location is AMAZING! They are all enthusiastic & friendly & makes the visit a warm welcoming one. I work in the mall and my co-workers and I would rather take the long walk to this location just to be welcomed by their staff. When you walk into the shop you are immediately greeted with a "Good Morning", "Good Afternoon", or "Good Evening." Although you can get a cup of coffee from anywhere, having a cup from here really brings a smile to your face. read more

Yes! This Starbucks is still open. Now that INspiration Xpress has taken over the Borders location, I will here almost everyday and multiple times for that matter. The employees are so friendly and wonderful. You never have to wait in long lines at this location. Much more convenient than the one by food court. Oh......and the coffee is always spot on! read more

I avoided starbucks for over 1 year cause they just can't seem to get my simple order right. Decided to change it today after 1 year. Simple order cookie dough frap TALL. The lady kept looking at the cashier and looking at me like she didn't know how to ring it up. After 2 min of her trying to figure it out I had my son wait for it. He brings me back a GRANDE Chai drink with almond milk. Don't taste like cookie dough. I didn't wanna wait in line so I called the store 3x no fricken answer. Worst ever. I get cashiers are new and it's hard to ring but if you don't know ask a Co worker read more

The SLOWEST Starbucks in existence. Without fail, no matter who is working there is always a LONG wait. I always stand by the counter waiting for my drink as time slowly passes by me and my hair turns grey and I watch the workers just blankly stare at my order on the cup. They stare and stare as if it is a mystical oracle that holds the secrets of life. It's a venti iced coffee with soy!!! Sheesh. read more

This Starbucks... not really that well thought out. The lobby area is painfully small, especially for one that would be next to a BOOKSTORE of all things... This place does get messy (and loud... and obnoxious) mainly because of the mall location and the ease of loafing around in there. Very little electrical outlets, which, for the Starbucks faithful, is VERY necessary. Then, we get to the baristas. They're okay, at best, but when you have 3 of the better SB's on the island (Waimalu, Pearl City Shops, Anna Miller's) within a 5 minute drive of each other, it's easy to just skip this one and head to the other ones for your fix. "Two stars - meh. I've had better" definitely sums up this particular SB. Seriously, skip this one and head to one of the other 5 SBs in the Pearl City/Aiea area, you'll be better off. read more

3 girls behind the counter 3 customers in line 3 MINUTES LATER (3 FREAKING PEOPLE BEHIND THE COUNTER?!!) "Oh...did you want to order!" ...seriously?? Not exaggerating. 3 workers, 3 customers, 3 minutes before anyone takes the time to take an order...maybe the morning shift has all the smart workers. I don't know... read more

Recently moved to a job close to this starbucks location, when I have time in the morning I usually come by this location since it's the closest to my working place. The staff is always nice, friendly and energetic. My drink is always right and ready when I come in. Never a long wait. read more

Starbucks is always a favorite. Did you try the new LARGE size? Its great and doesnt cost that much more. This location is great as its connected to the book store. read more

One of the worst Starbucks I've ever been to. It's Sunday, mall is busy, there's many of them working the bar and the register, but they're so busy talking trash about other people, they were taking too damn long to bring out orders. Need to work on customer service and attentiveness. read more

15 minutes standing right in front of the counter and still no one asks if I needed help. Did a mobile order and I guess someone else took my cup. But still...ask if I need help. Not standing there for fun. Geez. read more

This Starbucks is always busy. The staff is friendly and cheerful and gets the line moving along. This is just an ordering Starbucks, there's no place to sit and lounge except the shopping center tables nearby which are usually taken since its near the food court. There is another Starbucks in Borders if you want to sit down. Pastries and food sells out fast so get there earlier in the day if that's what you're looking for. ^_^*~ read more

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Always find that this Starbucks makes my coffee perfect. They are fast and there is lot of seated and standing space available in this Starbucks. Parking can be a bit crazy as it is the waimalu shopping center Starbucks location. read more

This is one of the best Starbucks on the island, located in Pearlridge. They have always gotten my order correct and the workers are always friendly. The drinks are made perfectly and are made quickly. It's busy most of the time. However, I've never waited more than two minutes for a drink, unlike the Starbucks in Macy's at Ala Moana, where I will be waiting at least ten minutes if it's really busy. I wish more Starbucks were as efficient as the one in Pearlridge (uptown, located next to the food court Macy's side). read more

There's nothing like starting off your day with some fresh coffee and a few guilty pleasures. When I arrived here after dropping off my sis at work, it was still early. I needed some coffee. Starbucks was here to save the day! My weary eyes were cured with some drip coffee and my empty stomach was filled with a Maple Scone, Oatcake, and a Blueberry Bagle with cream cheese. Somehow, loading up on carbs is the best way to wake me up. Service was okay, but I don't understand why there was not just two cashiers instead of one cashier and one order taker. Parking can be a little hard during the early morning rush, but its not too bad if you're patient. read more

Because it's in the mall, it can be super busy. More than a few times they get orders wrong. But as long as you tell them about it they remake it. Sometimes you get a grumpy employee who doesn't seem happy about it but once in a while you get someone who genuinely is apologetic and remakes it. read more

Hmmm... They're fast and seem to know what they're doing... I went on a day that they had an afternoon rush (I'm guessing it was because they had a bogo holiday drink special) so my drink was rushed. I got an iced coffee with half n half but I only tasted the half n half and no coffee... I had 3 other friends with me and we all had something wrong with what we ordered. All of our drinks were watery. I mean I know ya'll are busy and all but leaving customers unhappy with their drinks and having them complain is a much bigger hassle than actually taking the time to perfect what they ordered. Yeah, some customers are gonna have to wait long to order but if you take your time to make their drinks, they'll leave happy! (And plus, there were about 5 employees behind the counter which is more than enough but it was good for the afternoon rush) Anyways I know how it feels to be working behind the counter when theres an afternoon rush so I'll definitely be giving them another chance.... when it isn't super busy! :) read more

This location is always fast and convenient when I go shopping. I can never say my order out loud because I always mess it up so the mobile app helps. I just key it in pay and pick it up at the counter. Sometimes if I catch them before they make my drink I can squeeze in my special request caramel on the bottom and the girls are very nice about it. :) read more

Starbucks - All that caramel!! - Coffee & Tea Near Me - Aiea, Hawaii