I don't know how Sean does it, but he's remembered my name for the past 5 years. Unbelievable. Plus he can make a crazy good Chestnut Praline latte too. The best. Sean is the best! read more

Starbucks - Yummy Iced Americano with cream :) - Coffee & Tea Near Me - Aiea, Hawaii

This location is always fast and convenient when I go shopping. I can never say my order out loud because I always mess it up so the mobile app helps. I just key it in pay and pick it up at the counter. Sometimes if I catch them before they make my drink I can squeeze in my special request caramel on the bottom and the girls are very nice about it. :) read more

Starbucks - All that caramel!! - Coffee & Tea Near Me - Aiea, Hawaii

Because it's in the mall, it can be super busy. More than a few times they get orders wrong. But as long as you tell them about it they remake it. Sometimes you get a grumpy employee who doesn't seem happy about it but once in a while you get someone who genuinely is apologetic and remakes it. read more

Hmmm... They're fast and seem to know what they're doing... I went on a day that they had an afternoon rush (I'm guessing it was because they had a bogo holiday drink special) so my drink was rushed. I got an iced coffee with half n half but I only tasted the half n half and no coffee... I had 3 other friends with me and we all had something wrong with what we ordered. All of our drinks were watery. I mean I know ya'll are busy and all but leaving customers unhappy with their drinks and having them complain is a much bigger hassle than actually taking the time to perfect what they ordered. Yeah, some customers are gonna have to wait long to order but if you take your time to make their drinks, they'll leave happy! (And plus, there were about 5 employees behind the counter which is more than enough but it was good for the afternoon rush) Anyways I know how it feels to be working behind the counter when theres an afternoon rush so I'll definitely be giving them another chance.... when it isn't super busy! :) read more

My favorite Starbucks on island! Staff knows what they're doing and know how to pump out those drinks! Even when they're super swamped- they take time to greet us every time and ask about our baby! It's hard to find baristas who work with a sense of urgency while still maintaining a very friendly and interested attitude-- well done my friends! read more

Y'all. Gotta. Move. Quicker. Ever since their renovation it's as if they've gone into cruise control. Yesterday it took 30 minutes for my order. Yes, the line was long, but the barista working was moving as if he were serving just one customer. And a few times he didn't even bother calling out the order. I needed to ask him to confirm the one he made was mine. I love Starbucks, but 30 minutes for a coffee is ridiculous. read more

It's best to do the mobile order. You don't have to watch how slow and indecisive the public is.

This location is always busy. But, these baristas are on it. They always get my order correct and are very fast and efficient!

I just ordered a simple green tea frappe from this Starbucks location. They didn't cap the drink, or they put a cap on it but didn't seal it so when I took a sip it spilled on my clothes and shoes. So now there's a green stain on my clothes and I was standing at the pick up window, no one apologized or offered a napkin or anything even though it was their fault it spilled everywhere and they were right there. A simple apology would've been nice, but I couldn't even get that. Really bad customer service, I'd go to a different location and not waste my time with the service here. read more

I got my red cup this morning. The line is always long at this mall store but the wait wasn't. Two people were ringing up sales and two were making drinks. I tried placing a mobile order but my app wasn't working inside the mall. I wasn't sure which Christmas drink to order. I asked the lady helping me, Eyvette which coffee is her favorite? She recommended the toasted white chocolate mocha. It hit the spot. This is my new favorite coffee. She was very patient with me not being able to make up my mind. She's always friendly and thanks me each time I come here. My coffee was ready for pick up quickly. The lady that made it, Zewn smiled at me and said thank you when she gave me the coffee. I recommend stopping by this Starbucks while shopping in the Pearlridge mall. Their customer service and smiles are on point. If you're short on time, place a mobile order. read more

Always a pleasant morning whenever I go in to get my hot citrus tea or matcha craves :) All if he workers there are always welcoming & customer service for me, I say 5 stars :) read more

Starbucks Pearlridge uptown needs to get their act together. I waited 15 MINUTES for 2 drinks. Not even 1 star ....The person passing out the drinks kept giving me the run around. I said i wanted to CANCEL my order because they surely are too slow or shouldn't be working today. read more

Placed mobile order at 3:16pm and it is now 3:30pm still not ready....what is the point of ordering online if all 20 people who are standing in line as you watch get their drinks after you and they ordered after you!!! Discontinue this service or put drinks out in order placed!!! UNBELIEVABLE!!! read more

It's a Starbucks, but this one is always busy, they move very fast. Please have them teach the other locations on sense of urgency.

Can't beat using a free birthday drink reward!! Venti iced caramel macchiato!

This Pearlridge Starbucks (SB) is always a flurry of activity, no matter what time I seem to go. During my most recent visit, the holiday rush was in full swing and the mall itself was basically a madhouse. However, I will wait in the long-ish lines at this location simply because I can ALWAYS count on the Pearlridge SB to have my favorite "Hawaiian Oatcake" ... which, yes, can't be found at every SB location and can only be purchased in Hawaii (I haven't seen my favorite treat at any mainland SB location yet). The baristas here, however, are pretty quick, so even if I were to order a drink, I'm sure I would not have to wait for very long. Here's what I would recommend: "Hawaiian Oatcake": I usually go to SB not for drinks, but for this unique treat. I often buy two and stock them up for breakfast! These unique oatcakes are rich in fiber and bran, and they're studded with cranberries. While others have complained that the oatcakes are too dry, I find them to be yummy. They are more bland in taste--something that can be easily solved with butter--and I just pick out as many of the cranberries as I can to enjoy my treat. Definitely a great on-the-go snack or a breakfast option. This is something I always make sure to get whenever I visit Hawaii, and I often buy an extra one to take back to Cali with me for the next morning's breakfast. "Gingerbread Latte": Gingerbread cookies are some of my favorite cookies--as long as they don't have an overwhelming gingerbread flavor--but I was really surprised by how much I loved this latte. I ordered it at the recommendation of one of my friends, who said it was her favorite holiday drink. It features espresso with steamed milk and gingerbread flavored syrup and it's topped with spice-infused whipped cream and real molasses drizzle. I got my latte with soy milk and without the whipped cream, but I could still smell the fragrant gingerbread aroma from the covered cup. I was pleased to discover that the gingerbread taste was not overwhelming--I could taste the spices but it wasn't too strong--and I finished my tall-sized drink without a problem. Since I don't drink coffee often, I was a little concerned about how powerful the espresso would be, but because I got the smallest size, it probably didn't have too much of an effect. "Iced Skinny Mocha": Once when I know I needed caffeine to get me through the day, I asked the barista for a recommendation for an iced, chocolaty drink, and she suggested this "Skinny Mocha." It features bittersweet skinny mocha sauce, espresso and non-fat milk served over ice. I liked the sweet taste of the mocha sauce, and I asked for chocolate drizzle on top as well. I got my iced drink with soy milk instead to prevent an upset stomach, and I was relieved to discover that I was able to handle the caffeine just fine--no jitters (since I don't regularly have caffeine) and no upset stomach from the dairy. If I ever need a quick fix again, I would definitely order this "Skinny Mocha." "Iced Vanilla Latte": One of my friends is a die-hard SB addict and this is what she orders every, single time (unless PSL is back in season). This simple drink features rich, full-bodied espresso blended with milk and vanilla syrup and is served over ice. I tasted my friend's drink once and it had a subtle, sweet flavor, thanks to the vanilla syrup. However, the sweetness was very light -- perfect to get you going in the morning or for a simple afternoon pick-me-up. "Double Chocolaty Chip Crème Frappuccino Blended Crème": Whenever I'm ordering frapps from SB, this one is my go-to and probably one of my favorites. I don't get this frapp very often (simply because I don't visit SB very often), but when I get something sweet, this is usually my choice. It features a creamy blend of rich mocha-flavored sauce, chocolaty chips, milk and ice and it comes topped with sweetened whipped cream and mocha drizzle. This drink is totally meant for chocoholics -- the chocolate taste is definitely strong (until you reach the bottom of the cup and it's more watered-down). I love mixing the mocha-flavored sauce in my drink and adding some of the chocolate powder to achieve a more chocolaty taste. But what makes this drink spectacular is the generous amount of chocolate chips studded throughout, which provide a welcome crunch. I always enjoy every single sip of this drink when I do order it. read more

Irritated by my experience here. Waited five feet away from the counter and waited for someone to help me. The guy who worked there seemed to be doing his side jobs and when he finally turned around he look annoyed as if I was disrupting him from doing his side job. I didn't even look irritated or anything I was patiently waiting. After taking my order he asked if I wanted my receipt with my card and I said yes then made a face as if it was stupid choice for me to accept the request. Why ask if you're gonna make a face about it if I say yes? And what's wrong with getting your receipt? Very stupid. I was never treated like this at this Starbucks location before. read more

Poor customer service, there were three employees standing there. One assisting the person in front of us. Two others standing in the corner talking, wondering why they couldn't have helped me let alone greet me when I entered. Felt uncomfortable ordering my drink, didn't get thank you or have a great day. Literally waited for 7 minutes ordered and left, remind you there was only one other person in the store. Please stress to employees on good customer service, I promise you it retains business. read more

I love coming here and getting my coffee fix before work! The baristas make a conscious effort to remember you and the kind of drinks you like and order. I had my husband pick up my coffee once and he said they took a look at my Starbucks gold card and knew what I was having. He said that he didn't have to tell the barista my order; they just had to confirm it. Either I come here too often or they are just that good! Maybe the latter. read more

Great service. Some guy stole my larger size drink so a barista named (Lance) made me a new one, and let me take the smaller size too.

Terrrriibblleee service!! And they tried to give me a smoothie after they dropped the cup on the floor! the one in hawaii kai is much better. I'm never going there again! read more

I came here because it felt weird that I didn't go to my usual spot to get coffee before I go surf. I saw one of the baristas there and thought she was the girl working the bar at fresh cafe. I didn't bother asking cause I have bad luck with those kind of questions. Anyways, it's like going to any starbucks minus the sitdown area because it is just a coffee stand. There are public seating areas in the mall but I wouldn't recommend using those for studying. read more

I actually go to the Starbucks by Anna Miller's more but this one is pretty good too. They are off by a stand right around the corner when heading towards the uptown food court side of Pearlridge. This place gets obviously busy during peak hour times especially in the morning when employees and customers alike of the mall are trying to get their coffee and caffeine fix for the day. The staff and customer service is good. I usually get the frappacinos myself whenever I go to Starbucks especially green tea with whipped cream. They don't really have any table or seating areas nearby so you'll have to go to the food court side if you want to sit in order to enjoy your drink or pastry or sandwich meal from Starbucks. You know how Starbucks is always right next to Jamba Juice, this one is right along the corner next to Orange Julius/Diary Queen and also in between by Pretzelmaker. Actually something from Pretzelmaker and Starbucks is an excellent combination and will surely keep you up and get you some energy for when cruising and shopping around the mall. 31 Yelps Review Challenge - October 2012, #11/31 read more

Starbucks app stated they closed at 9:30pm. Went there at 8:55pm and the worker said they were closed. All I wanted was to grab a gift card! Not like I wanted a drink. Hours needs to be updated on the app unless the worker was lying and decided to close half an hour early. read more

i love this starbucks! excellent service! my drinks are always made to perfection. their location is very convenient and its right by the food court. they are also very timely while making your drink(s) for you. i usually order drinks that i customize a lot, and they always seem to get it right. it doesnt matter if its a venti white chocolate mocha latte with 6 shots of espresso or a trenta raspberry (and/or strawberry) passion tea lemonade sweetened. read more

not the best place to go if you want Starbucks. look at the the drinks that need to be made with only one barista. this barista has no voice and you can't hear him call your name once your drinks finished! my vanilla bean with espresso tasted like burnt water! read more

I ordered a white mocha Frappuccino, my drink was ready and it came out to be a white chocolate Frappuccino. I told them what I ordered and they said "oh it just doesn't have coffee in it, did you want it with coffee?" Uhh yea? If I wanted no coffee I would've ordered the white chocolate?. He made it as if I should be okay with it. read more

I ordered a venti iced coffee and a lady rung me up, but the man on bar gave me a grande. And I told Ollie nicely oh sorry but I ordered a venti and he told me there's a price difference and made me go back in line to get the 20 cents. Ridiculous. Their error shouldn't make me feel awkward to have to cut people waiting in line to order. I expect a nicer attitude and friendlier service. It is their job to make sure I enjoy my drink and he didn't even say sorry on behalf of the woman's fault for not pressing the right button/listening correctly when that's her only job on register. read more

I frequent this starbucks quite a lot because I work at Pearlridge. This starbucks does get busy a lot because it is the only one in the mall but the staff is friendly and the place is always kept clean. 90% of the time I use the starbucks app to order ahead of time and they always have it good and ready to go when I arrive. They even remember my name which brightens my day. read more

I have been to many Starbucks around the island but so far, the staff at this location seem like they don't want to be there. First off, they got my order wrong and when I told them so, the girl that gave me the wrong order got all huffy and made it seem like I've ruined her whole day. Well tough sh!t. It's not my fault you got it wrong! If you can't handle customer service, why are you working there? read more

Stopped by to grab my go to trenta Iced Coffee; sweetened with Breve. I guess it is hard for some places to get it right. They got it right! read more

Its your average Starbucks, great place to go for small meetings or using a laptop. Its in a Borders store right now, so its a great place to go reading and enjoy a coffee. read more

I love going to this location of Starbucks and having my drinks made. I have gone numerous times and I have always had wonderful customer service and my drinks have always been made the way I like them. I know it's not easy to always have the full attention of the barista because they are so busy trying to get drinks out. I applaud them for the work they do and it saddens me to read some of the rude comments other customers submit to Yelp. I would love to see some of them work one day in Starbucks and try and do a better job. Remember there are customers out there who are just flat out rude. If you have a problem with your drink then let them know. Starbucks will always remake your drink. If you cop and attitude then you deserve an attitude back. read more

Typical Starbucks, not much to add. I always avoid Starbucks because of the line to order but with the app I can just wait to pick it up. Everything is overpriced and too sweet but you pay for the convenience. read more

Friendly staff & I'm normally in & out fast. I don't drink coffee but I love their black sweetened tea, GTL, & green tea frappe.

Just like any other Starbucks on the island. The line is usually never long, and neither is the wait. Ordered a venti caramel iced coffee. It was okay, have had better. The cashier seemed a little annoyed with me because I accidentally said grande instead of venti, and after she wrote on the cup, I corrected myself. My bad. read more

i love the staff at this location beacuse they are so friendly. They make an effort to remember your name. The best part of it all is that the always make my coffee the way i like it,.. because they already know what i want to drink before i order it! read more

This is for the Waimalu location. fast service and friendly. I meet my friends here to hangout. The only reason we come here is because of the parking ! LOL Eat at Subway and wash it down with coffee. The other reason is the market,hardware store. good combination ! LOL read more

I looooooove this Starbucks location. First, majority of the employees there are courteous and genuine. When there was a problem ahead of me with a customer, an employee made an effort to immediately take my drink order, also timing was perfect, took about two minutes. This location is one of the reasons why I'm a gold card holder read more

Great starbucks but tough parking most of the time. Tends to be crowded