Constantly. It's been many times where they either give me wrong orders or they just give me incomplete orders. I recency order a caramel Frappuccino and it was nothing but a frappe with barely any whip cream, and no caramel at all. The wait is also absurdly long, 15 minutes just for a Frappuccino that was not even complete. read more

Website says open until 9:00 stop by at 8:00, Lobby Closed an hour early don't know if drive-thru was open, seeing how we were pulling a large trailer and couldn't go through. read more

Love this Starbies. Fast. convenient. friendly. I recommend this location. The food is amazing. The space is great. It's awesome for brunch meet ups for a busy day on your your laptop! read more

Skyla helped us in the Drive thru and she was great. Her customer service was top tier. She fixed a mix up on our drinks with a smile on her face and was genuine! You don't get customer service like this everyday now a days! read more

Cashier w curly hair today had a bad attitude w everyone who walked in... every other employee looked more friendly. Who put her on register?? read more

Shout out to the ladies working this morning specifically Erica the baristas were having a rough morning and she remained so nice and gave me such a great experience! PSA As we get closer to the holidays please be nice to workers they are people too an we need them !! read more

Came here about 6 weeks ago in the early afternoon. R used the Starbucks mobile app to order a coffee and a hot tea while we were leaving another business in Albuquerque. I parked in Starbuck's parking lot because he had just sent the order, and he walked in to wait for our drinks to be made. Dang! The employees here are really quick. I didn't even wait 5 minutes before he came out with our drinks, and they were perfectly made. Oh, and you readers should know that there was a long line in the drive thru, but those people were kept moving too! read more

I have always had the highest praise for this particular Starbucks but it just seems the service has gone down hill. If you're in a rush keep driving by. Now I have been waiting nearly 20 minutes and I'm still in line. Good thing I'm early. If this were the first time no biggie but they do make a good coffee so I'm back read more

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My favorite location I have ever been to! I have never had such phenomenal customer service at a Starbucks in my life. I was there all day doing homework and the employees kept it very clean, a worker by the name of Brennan greeted every customer that came in the doors, even did samples and went to every table offering waters. Great location!! The food was delicious and all the products were well stocked up! read more

The drive thru wait at this location always takes a bit. We stopped to pick up a drink for my daughter, likely a White Chocolate Mocha. This is generally her favorite Starbucks spot in town since it's close to her high school. Before Covid, it has been a good hangout for her and her friends to work some homework. The dining area is rather spacious compared to most Starbucks locations. We also enjoy the more modern design of this space, inside and out. The barista's are always friendly and the drinks are usually consistent in flavor. Final Vote: We'll continue to get our daughters drinks here read more

Starbucks - Drive thru - Coffee & Tea Near Me - Albuquerque, New Mexico

Friendly employees, fast service. Strong compliance for the New Mexico mask mandate, too. Yet again I'm disappointed milk and cream is not available for self service. The odds of catching covid or anything else through carafes is minuscule, so I wish corporate starbucks would change this inconvenient policy. read more

I got here at 7:45 on a Monday morning. You would think this would be the rush time so they would have faster service. Nope. Very very slow. I didn't order anything fancy either: a Caramel Machiato. The prices have also seemed to have increased. $4.50 for a tall! I think that is a little outrageous. For some reason, when my order was done, the person didn't even call out my name, so it was just sitting there. I had to walk up to the bar and the person asked who I was and then gave me the drink. I don't know if there were just new people working, but I don't think I will be going back to Starbucks any time soon! read more

Spent $5 on this sandwich this morning, asked for no egg, it's hard as a rock and just bacon. Really? read more

Starbucks - Bacon Gouda sandwich - Coffee & Tea Near Me - Albuquerque, New Mexico

Every time I come to Starbucks I have a high expectation for quality service. This one just always feels shy of making the mark, and that's why I go to others. But I was nearby and hoped for a difference near the end of the day. Nevertheless, I like the layout and location. read more

Starbucks - Coffee & Tea Near Me - Albuquerque, New Mexico

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Corporate coffee. This Starbucks location is located right off the freeway at Juan Tabo. It's an attractive corner location with nice hardwood accents on the exterior. It's smaller than a lot of locations, but it does include a drive-thru. When I went before the crack of dawn, I was greeted with such a cheerful and awake voice that I was taken aback. How can anyone be so friendly at such an ungodly hour? I need some caffeine, quick. Fortunately, they can pour a fast cuppa coffee, without any frills and get it out quick. I wish they'd have more local feel, giving these Starbucks a unique feeling, with local options. read more

Service has always been quick and friendly when I have come. I love supporting local coffee but Starbucks sure knows how to make a good Blond latte that blond roast is just so good it keeps me coming back for more... read more

This is a great, new, Starbucks location. The building is brand new and contemporary. We enjoyed using the drive through and our drinks were prepared quickly and tasted great. I am a Starbucks fan and enjoy the perks of being a gold cardholder. This location is definitely a draw. If I lived in Albuquerque I would visit more often! read more

Starbucks - Coconut milk latte - Coffee & Tea Near Me - Albuquerque, New Mexico

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All the best employees and the best Starbucks of any I've ever visited. They don't need to my orders and they are always willing to help me out and answer questions. Great personalities and they know me by name. Go here. This Starbucks is superior. read more

Starbucks - Coffee & Tea Near Me - Albuquerque, New Mexico

At Starbucks go this is a nice one with easy access and warm and friendly staff. There is a drive-through, plenty of parking, my coffee was above average for Starbucks, and there is both indoor and outdoor seating. read more

We stopped here while driving cross country and this place was packed! There were at least 10 cars in the drive through so we went inside. They served us really quickly and the cashier was so nice! We tried the new impossible breakfast sandwich and I highly recommend -- it is SO good! read more

Service was terrific and fast. The mocha somethingoranother frap was delicious and served whipped cream free, as requested. When asking about vegan options, staff were readily able to assist. The restaurant was super clean. There was plenty of indoor and outdoor seating. Some customers seemed to be having a good time with friends, while others were plunking away on laptops. Overall, the atmosphere was relaxing. read more

would give one star if i could. do not come unless you want to wait 30 minutes for 3 coffees

Charged over $4 for a tea with a splash of oat milk. No other location has upcharged this much for a splash of milk.

I bought Samantha Dark roast off the shelf for $16 and some change. Then I saw a sign for the exact same coffee for $13.95. Cashier told me that the price was increased and they should have changed the sign. They should have given me change back but they didn't offer and I didn't feel like making a fuss about it. Second time I've had issues with this location. I hate being treated like I'm stupid and unaware of how things work. While called "sir" with such a disrespectful tone. I'm 74 years old and tired of being disrespected. read more

I've never been charged extra for substituting the milk for an alternative. They charge for every extra add on. I have multiple Starbucks receipts showing 0 extra charge for a substitution. They were also charging $.80 for syrup. So for a grande matcha latte with oat milk and a pulp of syrup was going to cost $6.85. Ridiculous! I'll go to the Starbucks down the road. read more

Ordered a nitro cascara and they gave me a regular cold brew. When I asked for the nitro cold brew they said they don't carry it and only one store on Montgomery has it. I've had it at at least two other locations so I know that's not true. I know it might sound petty but for $5 a coffee, I should get what I want, especially if it's advertised there. Had she told me initially, I would have left and gone for what I wanted. I also noticed, the store was super messy and had trash on the floor. The girl I spoke with at the register was condescending and not at all polite. Will not be returning. The photo was straight from the drive up window, to my hand. Not at all Starbucks quality. read more

Starbucks - Coffee & Tea Near Me - Albuquerque, New Mexico

i am a fan of starbuck! i always get my drinks here! They are very nice, Good customer service, Highly Recommended read more

Starbucks - Coffee & Tea Near Me - Albuquerque, New Mexico

This is a newer location for Starbucks so the grounds and the inside are really nice. Service is the same as at any other location a little slow. i ordered an iced tea and it took a very long time to get. I drink tasted good and nothing special. read more

Went here with my husband today and the guy at the window tried to scam us into paying twice. We went through the drive thru in 2 different cars and I asked to pay for the car behind me, aka my husband, and paid for both our orders. The guy at the window seemed great! I pulled out and my husband pulled in for his drink that I'd literally just paid for. The guy acted as if I hadn't paid for it?!?!? My husband was confused and said he knew I'd just paid for his drink because I'm his wife and we were on the phone the entire time. He played it off like he'd forgotten within the minute between our orders. Absolute trash, so disgusted. If I'd tried to pay it forward, this guy would have scammed someone out of money. read more

Please fire whoever made this frappucino because it is TERRIBLE. It's supposed to be a S'mores frap, but instead it's a bunch of thick, crunchy ice with coffee flavored water. I wish I could get a refund. :'( read more

Starbucks - Coffee & Tea Near Me - Albuquerque, New Mexico

We got gift cards so we decided to use them.. We placed our order when the guy asked for our order didn't say hi but he did say good morning at 4:30 in the afternoon we place our order got to the window order was wrong the girl at the window was nice but the guy making the drinks not so much she told him our order and not sure if he was mad but he gave her our drinks and told her to tell us they ran out of whip cream smh I guess I'll be going to Dutch Bros for our drinks from now on... read more

I really like this Starbucks location not only is it close to my house and I've never had any problems with employees at this location. They have always been so nice, sweet and polite. That's the kind of attitude that keeps me going there. Plus they always make my drinks perfect different locations seem to make them differently but this location is is always consistent with how I like it. read more

Worst location ever. You should always ask for a receipt because they would blame it on you if they messed up your order. The barista fail TWICE when making my drink. She then argued and said that's what I ordered. I mean this is not the first time I order drinks at Starbuck, give me a break!! read more

If your in a hurry, better skip this one! Waited in the drive through long rough to post this! 10 min wait!!!

We've been coming to this location since they've been open. They still can't get it right. At this point, it has to be management's fault. They make more errors in drinks than any Starbucks we go to. Not just in this city but nationwide. And trust, we visit a Starbucks several times a week. The problem is that this is the closest location to our home. read more

I don't usually have any problems here myself. I go to this Starbucks all the time. They still are a little slow, but I like this location. Read previous review please. read more

This is the friendliest location in the heights!! The entire team is spot on and Kris remembered my name after only meeting me once over three weeks earlier. My new regular spot on Fridays :-) read more

This place is rediculously slow.. three times I have gone to this location and the drive through line has been wrapped around the building. Each time I go inside because the line is shorter and it still takes them 20 minutes to make a latte. They crank out all the drive through orders and take their sweet time on those inside. I've been to WAY busier locations and received a hell of a lot quicker service. Needless to say, I will not be giving them anymore chances. read more

This was a great starbucks, very busy great location right off I-40, lots of parking. Very clean, well stocked, very busy and limited seating. Do not take the EXT 167... take 166 like google maps tells you to. Friendly fast service. New store so it was very nice inside. Starbucks Reserve coffee Traveling across country Maryland to Oregon, stuck on the southern I-40 with a winter storm chasing us. I have stopped at quite a few starbucks on my way. read more

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Paid for a coffee and a rip van wafels which costs $2 today. After getting into my car, I realized I forgot my wafels on the cashier counter and came right back in. As I approached and asked the male cashier who just ring me up, I saw him pulling it out of his pocket. He then gave it to me. I was definitely totally unhappy but was late for work so just took it from him anyways. I mean come on, I was gone for like 30 seconds. Is Starbucks not paying him enough? That's technically stealing. I don't know if Starbucks policy allows their employees to do that. As I headed out, I heard other employees laughing too. I'm not sure if they were laughing at what happened or I was just oversensitive because I was still pretty frustrated. However, this kind of behavior must not be taken lightly and should be disciplined. read more