Many Starbucks locations don't consistently make the chai tea latte well. They often just don't get the recipe right, and it's weak. But not at Waverly! I can't remember a time that I drove off from the drive thru and was disappointed. read more

The staff is extremely rude and highly inpatient while I was trying to order. Just asked to read the order off my phone and asked if I was just in my own world. read more

Friendly staff. Despite the crowd, the line moved quickly. Drink and food order was correct and tasty. read more

Starbucks - Barista hard at work on Thanksgiving Eve - Coffee & Tea Near Me - Charlotte, North Carolina

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Terrible customer service! Zac the manager on duty was rude and not at all helpful. He should be ashamed of himself the way he spoke to me.

TERRIBLE SERVICE!! I went inside and stood there for 10 minutes and nobody took my order. Multiple employees saw me and decided not to help. I walked out, never coming here again read more

This Starbucks doesn't have a slow button they were popping our order left and right I ordered mi e on the app and when I walked i. I was greeted immediately and ask what my name was for the order and I told her it wasn't made yet but she started working on my order asap just a cold brew with sweet cream, it was done in a flash and she apologized which I told her their was no need I appreciated her service the drink tasted good and with light ice read more

Starbucks - a hand holding a cup of iced coffee - Coffee & Tea Near Me - Charlotte, North Carolina

Line moves quickly! Love that it's open at 5 am! Food is hot, drinks are Starbucks level quality! Guy at the window should be promoted!

This is my first time into this location since it opened. Let me say that this has to be one of the cleanest and most Handsomely appointed stores I have been to! The floor to ceiling windows let in all of the light even on very dark rainy days like the morning I visited. Inside this place is roomy and does not feel over crowded. This would be a great spot to meet up with friends, do some reading or even work while not feeling dark and cramped. I will definitely be back! read more

Starbucks - Coffee & Tea Near Me - Charlotte, North Carolina

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The service is outstanding! My frustration is with the table set-up. PLEASE separate the tables so that one person isn't hogging two tables! Many times we aren't able to sit inside because individuals sit at one table and put their laptop on the other. We should be able to enjoy our beverage and food inside just as much as those that choose to make Starbucks their workplace. read more

I had a code for a bogo but by the time I arrived at this location the code had expired. The staff were so sympathetic and helpful that they ended up making me a free drink, so extra special thank you to Christian, Kayla and Zac.. you guys went above and beyond and I appreciate it so much! Will be returning to this location again soon read more

Is a frequent branch I go to in the immediate since moving a year + ago from Seattle. The inside of the store is clean, bathroom generally clean. The crew were learning how to make custom ordered drink, after redoing some drinks every now and then before I get what I specifically requested of which ordered placed ahead of time over app. read more

Great location, fast and very friendly service. Drive through is very convenient and runs pretty quick. Can be pretty awkward when the drive-through is busy, and a pain to get on/off Providence Road. That said, the order is always correct, service quick and efficient, and great staff. Tons of seating indoor and great outdoor spot. Inside the store has to be one of the most well lit Starbucks or cafes I've ever been in. Beautiful new Starbucks design/layout with white subway tile and tons of natural light -- very airy and refreshing. read more

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This is a solid Bux - the challenge is finding a seat if you're looking for a remote work spot - it's packed nearly every day of the week. Lots of realtors, interviews, work meetings, etc. the service is perfectly fine and the staff are all friendly. It gets loud and the ability to plug in is sporadic so prepare accordingly. Waverly itself is a bit of a malfunction junction so be prepared for traffic in and out - however, this doesn't keep me away and won't - the lighting and atmosphere is far better than some of the other locations who moved to uncomfy seating with the intent to minimize your stay. I like that this bux has good hearty tables and SPACE to eat and work instead of those airline sized tables and uncomfy chairs. read more

I love this location, I live across the street from it and their service is AWESOME, very personable.. I wish the location on Rae rd. At stonecrest would take training from this team. My order has only been off a few times and Matthew immediately corrected it.. Matthew, Morgan, Greyson, Gia, Lucy & a few others who've gone on to college made it their business to know my name and learn my drink of choice!! I love going thru the drive thru and I say one word and the whole team sings my order!! Its great.. I actually look forward to seeing them everyday and feeling confident that for the money my drink is going to be spot on.. THANKS GUYS I REALLY DO APPRECIATE WHAT YOU GUYS DO FOR US read more

Every time I go to this location they are closed, not taking mobile, can only use drive thru, etc. so frustrating. Just close down already. read more

This place is tied with medical center south for poorest Starbucks in the area. Routinely has random closures, shuts down mobile ordering, has no tea on hot days, etc. Not recommended. read more

this is hands down the quickest starbucks i've ever been to with 100% accuracy. amazing :)

Update: 7/10/20 the team at the Waverly location has transitioned and no longer is paying attention to detail and a team member knowingly told a half truth and gave me a wrong drink. If someone is eating clean or asks for modifications and pays for such modifications, they should be honored. I'm deeply disappointed with the last two weeks of service and quality. I can't trust them! read more

I go to Starbucks daily, and this is hands down the fastest and most consistent location. The line is typically wrapped around/out the parking lot but still manage to get thru pretty fast. Please share your secrets with the South Park location. read more

Starbucks - Speedy drive thru - Coffee & Tea Near Me - Charlotte, North Carolina

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Wonderful and quick, which is difficult to do during this time of drive-they only. It is such a delight to visit a Starbucks that doesn't make you feel like an idiot when you don't always know exactly how to order or may need a second to think. They were very helpful, calm, and genuinely nice. Thank you!! read more

Great staff - friendly and efficient. Baristas know many by name! Drinks are always amazing. They are clearly a busy store, yet they always have orders coming out quick and their drive-thru service is often expedited by someone on staff taking orders outside. Haven't had a single bad experience. read more

What is it with Charlotte? Places post hours, never really mean it. 10 pm close...nope, not tonight. Go by at 9:45 we get "Sorry, we closed at 9...sorry 10...sorry 9:30 tonight." While a surprisingly accurate description of their policy at this location, it's still fairly lame when customers foolishly think that 10pm closing actually means 10pm. How is this acceptable to anyone in management?? Schultz is perfect for government! read more

So I spend almost $1,000 a month at this particular Starbucks, going 2 or sometimes even 3 times a day. I order the exact same drink every time for myself. I ask for it to be made a specific way but it's not like rocket science, it's a venti cup filled half way up with a tall white chocolate mocha and the other half with whip and a ton of caramel crunch topping which I get charged a little extra for. I have no problem paying whatever extra amount they think is appropriate for the extra crunch topping. Anyway, I've had to send my drink back several times to be remade correctly and I'll hear different members of the staff talking smack about me because I want my drink made right. I'm sorry but if I'm spending that kind of money somewhere I expect to get what I am paying for. So because I expect my drink and food to be made right and return it when it's not and because I have gotten frustrated when I've heard the staff making rude comments about me I have basically been told I'm not welcome there. Keep in mind when my drink is right I tip 2, 5, and sometimes even 10 dollars. I'm just saying, don't expect your money or loyalty to matter at this particular location. read more

This place has the worst customer service ever. Their manager Mathew is unprofessional and lacks any customer service skills. He should fire! I went through the drive thru line and ordered a latte and a danish. When the young lady handed me my drink the lid wasn't properly placed and the hot drink spilled all over my lap and car seat, dashboard. I screamed and asked her for napkins. She apologized and told me they will make me another drink. When I ask to speak to the manager, she came over and apologize. Not once did she asked if I was ok. I told her this is a safety issue. I could have had a 3rd degree burn. They need to make sure the lids are placed properly before handing it over to their customer. I know the line was long but rushing can lead to someone being injured. She didn't even acknowledge my statement. Just offered me a few towels to clean up. When i called this morning to share my experience with Mathew, he was dismissive and told me to call corporate. Who hired these people? Horrible customer service! read more

Employees are always friendly and efficient, that isn't my issue. Why are you guys ALWAYS closed though? I've tried this location twice this week and when you get there the drive thru is blocked off and y'all are closed. I get the world is short staffed so is my job! But this location is literally always closed. read more

Hands down my favorite Starbucks in the Charlotte area. Excellent management, excellent staff, and they are FAST! To be such a busy store, they make every effort to make each customer feel important and seen. Very nice location too, and kept very clean. You won't be disappointed if you come to this store. read more

Right now I am ticked. Sit in a long drive thru line. Went pass the speaker a little guy couldn't hear us so we pull forward got to window n he won't take our order. Really? Wanted us to get back in the drive thru line. Are you freaking kidding me. Great customer service not! I spend way too much money here to be treated like a dang number. read more

Their service is always amazing--even when they things are busy! I feel like the staff is family when they greet me even in the drive thru. A big shout out to this location for the ongoing positive hospitality and services provided. Keep up the great work! :) read more

Slowwwwwwwwww slow slow slow slow slow slow slow slow very dang slow. The line is always around the building and takes 10-15 min to move.

This Starbucks is always busy. On rare occasion when they are slow, you can get a glimpse of the employees dancing.

After having a difficult time with another starbucks not too far away, I was hesitant to review until I had given it some time. These guys here are awesome! The girls in the drive thru window are efficient and extremely pleasant! Coffee is always perfect, as is the food! Keep up the good work! read more

They are kind and keep the hectic business under control. I'd recommend just walking in rather then using the drive through - much quicker

What great drive thru service! We went thru at noon today and this girl was so proficient and so on top of her job , she deservess a serious raise! My husband who rarely is impressed w Starbucks even spike up about how proficient they were at this location! Great job and thank you for impeccable service!! read more

Generally a pretty standard Starbucks but they have botched my drive-thru order three times now. Latest episode was forgetting cream in my coffee this morning after I had to wait in the parking area for them to brew decaf. Follows on two other goofs recently. Either I just have bad luck or they have a quality issue. If you use them, be certain the check the order before driving off. read more

Not a big Starbucks fan. This location displays an A/100 sanitation rating yet there were as many flies as customers enjoying the offerings and the floor and a broom have yet to be introduced. read more

Terrible customer service. I just went to breakfast with my daughter in Waverly and went through the Starbucks drive-thru before heading home. It was raining pretty heavily and I have not been through this drive-thru before. There are 3 different signs/ posts and I missed the one where you order as I never heard anyone say anything. I realized it was too late so I was just going to order my venti black coffee at the window. After being in line for about 15 mins and getting to the window, the condescending girl at the window says she is sorry but I have to drive around again or come inside because they can't take orders at the window. For black coffee. Absolutely ridiculous. I left. There are too many places to get coffee including many other Starbucks locations to put up with this. I would steer clear of this one. read more