I love the Starbucks cold brew (even in the winter)! We are living in a van and travel from coffee shop to coffee shop to get work done. The atmosphere in this shop is great, the people were friendly, BUT THE INTERNET IS SO SLOW YOU CANNOT WORK! The internet speed was 2 mb/second down and 5 mb/second up. It would be so cool if yelp would post internet speed times! read more

Starbucks - Coffee & Tea Near Me - East Lyme, Connecticut

Came in here didn't even order yet they took forever to even acknowledge me not even a .. "wait one moment " would have sufficed and when asking a question to one of the baristas really nasty attitude and brushed me off I don't even to order anymore the service is trash and a company can't thrive if it's employees are trash the girl didn't have her name tag on but this was her read more

Starbucks - Coffee & Tea Near Me - East Lyme, Connecticut

I used the mobile app to order a Cold Brew at 3:29 yesterday, and immediately pulled into the parking lot and got in the drive thru. I was the fourth car and the first car in line left within two minutes. Then, I sat and sat ... and was asked for my order two more times and said "still me.... Have not moved". I was finally handed my order at 3:54. Thirty five minutes after ordering. Needless to say my cold brew was room temp at best. Bring back the Starbucks at Stop and Shop because this one is terrible !!!!! AND the closed the entrance from Flanders making it even more of a pain to access!!! read more

Stopped for a quick pick me up and it was a pleasant visit. This Starbucks is clean, has a quick serving staff, and the Baked Apple Croissant that I ordered was SO GOOD! It was nicely warmed up, every bite was divine, and I highly recommend it. Heck, it's only 230 calories, so enjoy. read more

Starbucks - Coffee & Tea Near Me - East Lyme, Connecticut

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Sunday am. Way to slow drive thru service 14 min in a drive thru line. 3 cars in front of me. Ridiculous read more

A cup full of ice and hardly any ice tea. Seems like a rip off for a 5$ iced tea... do better read more

Starbucks - A cup full of ice. Supposed to be iced tea but was gone in almost one sip. 5$ rip off. - Coffee & Tea Near Me - East Lyme, Connecticut

If you have 20- 30 extra minutes to wait in line then okay... and no, this is not an exaggeration.

I ordered a head for coffee today. I thought I was going to have an opportunity to sit inside to do some work but unfortunately it was super full and there was no tables available. It's such a good spot between my job in where I take classes at but unfortunately, it's not large enough to accommodate large groups of study teams, or study groups. read more

This location should be reviewed by Starbucks. Consistent wrong orders. The drive-through and the operation of the drive-through at the Starbucks location as a danger to public safety as it takes 20 minutes to get a single drink allowing the drive-through line to overflow onto public roads. The management does not care about wait times. The management does not care about inconsistent service. The management does not care. If you want a decent cup of coffee many local shops in the near area. If you want Starbucks I highly recommend the Starbucks locations at Stop & Shop in East Lyme Starbucks location at the Waterford crystal mall Starbucks location at the Waterford target as well as the Starbucks location in Groton. read more

The drinks are weak, my late tasted like a warm cup of milk. Waste of money!

Slooooooow service on a Saturday mid morning. The server ringing was unfamiliar w the shortened version of cappuccino "cap"!!! I clearly stated my order twice. She was clueless. Definitely not your typical Bucks experience. Literally directly off he highway exit easy off/on. Drive thru! read more

Nice staff but can I get some coffee with my ice? And my review is too short for yelp lil read more

Starbucks - Coffee & Tea Near Me - East Lyme, Connecticut

This is without any doubt the Starbucks MOST IN NEED of better management. Not only are they as slow as can be, getting the simplest of orders correctly prepared seems to be too much of a challenge. Example: ask for a piece of coffee cake heated, not only do you get the wrong cake, instead of being heated it was actually ice cold in the center. Ask for a large Latte and you had better not be in a hurry, and this at an off-hour. Are these employees trained before being put to work? ........and I'm a Starbucks customer in every town I go to. This Starbucks needs help!! read more

So amazing, the people here. Once they got my order wrong and they doubled the size of my drink to compensate! Love going there the taste is so fresh. read more

There is a drive thru at this location and they are set up to do mobile orders. This location I would say is pretty standard. The drinks are made well and they get them out at a pretty decent pace. read more

The drive-thru at this location always takes FIFTEEN to THIRTY minutes. It has been this way for 6+ months in my experience. I recently wrote Starbucks corporate about a particularly bad experience, and pointed out the recurrent issue, and they didn't GAF. The first lady who responded asked for my address to comp me, even though it had been included in the message (their form) and was shown below her response. The second respondent apologized and said they would send a $6 gift card. Quite frankly, after all of the poor service received at this location, and the screw ups with corporate customer service, they should have offered a more generous apology. Additionally, they said they would forward my message to the manager of this particular location, and a couple weeks later, still no word from that person, so we can assume the manager doesn't GAF either -- as all of the negative Yelp reviews indicate anyway. This is the experience / part of the note that I sent to corporate: Each Sunday I like to stop at Starbucks on my way home around 12:30 p.m., but to be honest it is always a hassle. I try to sympathize and usually I don't have anywhere else I need to be, so it's not a huge deal. Today I decided to keep track of how long the drive-thru takes. I took a photo when I pulled into the line of 7 or 8 cars, which is a common occurrence. It was 12:38 p.m. I took another photo when I finally received my order and pulled out of the drive-thru. It was 12:58 p.m. I can provide these pictures if you want to see the file details. It took a solid 20 minutes to receive 2 drinks. I know that going inside isn't much better; I've tested it before. In fact, the inside wait is longer than outside. This Starbucks location has been this way on Sundays for months now. Today was a little longer than usual. It usually takes around 15 minutes. Honestly, anything longer than 5 minutes is too long for a drive-thru, especially for a coffee shop. As an added insult, after I paid for my drinks and sat waiting for 6 minutes (receipt at 12:52 - left at 12:58), the barista handed me my order wrong. I indicated that I had ordered a kid temperature chai latte. I noticed it didn't say it on the label or on my receipt, and the container was scalding hot. I pointed this out and said, "Are you sure this is kid's temp? It doesn't feel it." She replied exactly as follows: "It should be, but I'm not really sure." Then, somewhere in the line of cars, someone honked in impatience and anger, and the barista just smiled at me, indicating I should pull forward. This made me feel insulted, devalued as a customer, and quite irate. --- My husband and I have both decided that we've absolutely had it with paying for services from companies that legitimately do not care about their customers, so we have decided to stop purchasing Starbucks at any location. This whole incident was the final nail in the coffin, I suppose. read more

Unfortunately I need to revise my now 2 year old review. This location cannot handle moderately heavy traffic and a @Starbucks needs to be able to do that, especially one located right off a major interstate. Today I watched one person at the bar struggle while there were five others behind the counter. Two were on drive thru (probably six cars in line), one on the register (and he appeared to be new and not quite sure of the register), one who didn't seem to be doing much of anything except "busy work", and one who was taking drink orders and lining them up. Doesn't do any good to write my order on a cup and have it 6th in line, only to pile more orders behind it and have customers stacked up like 737's at LaGuardia. Someone should have jumped in at the bar, if only for five minutes to help clear the back up. Never used to be this way. Staff turnover seems to have taken it's toll at this location. read more

There's a comfortable seating area with leather chairs. I wish they had more than 2. Staff is friendly. read more

Starbucks - #feltlikeadamncougar - Coffee & Tea Near Me - East Lyme, Connecticut

I love this starbucks. Its a quick in and out right off the highway. They have a nice couch and lounge area. The bathrooms are clean. A nice place to go for coffee. read more

Always messing my up on my orders, employees are extremely rude and manager is always barking at customers. I absolutely love the two employees named Addy and the girl who works register in the morning. However, there is one employee here who never knows what she is doing and is always super rude to me everytime I come in. AND she always messes my orders up. I'd rather drive down to New London or Groton if I had the time. Sad that we are stuck with thisStarbucks. . read more

So I figured that after a year of not going to his SB location the service would be speedier. I was wrong!!! They need to speed up their drive through! People Can't wait 20 minutes! This is ridiculous! Where is the manager? Doesn't he read all the negative reviews? People, get it together! read more

I have been here quite a few times and sometimes the service is spot on perfect and other times it leaves a lot to be desired. I'm in there right now and I liked it because they didn't piss and moan about the fact that I stopped at Flanders bakery before I came and got a cheese danish, even though they sell cheese danish's. read more

Friendly employees! But I don't know what took so long for my 2 drink order when there were only two cars in front of me. I was at the window for a while so I started a new book I had picked up on my trip to the Book Barn that day. I'm not sure if it was a communication error but I had to repeat my order a few times on my last visit. Maybe a new employee? Or maybe crappy headsets? Either way my order came out fine. It's in a great location right off of 95 & is easy to access. I'd rate it higher if they were a little quicker with making drinks. read more

relatively easy on and off to get a decent cup of coffee at this starbucks, traffic patterns are a little weird and the few times i have been down here there always seems to be an accident nearby, so be careful. the coffee was up to starbucks par - if you dont like starbucks than you wont like this place obviously, interior is nice and clean and the barista made drinks at a reasonable pace. read more

Starbucks - Coffee & Tea Near Me - East Lyme, Connecticut

A trip to East Lyme means at least one trip to Starbucks. I really like this location. They are a little bit pokey, but I might feel that way because I'm a New Yorker. Baristas are usually friendly, and the bathrooms are clean. And the place always has folks at the tables, so it seems like it's a place that people feel comfortable sitting and having a chat, rather than just holing up with their laptops and tuning out the world. (The irony of that last sentence is that I'm sitting in a Starbucks, holing up with my laptop, and tuning out the world.) read more

This is one of my favorite Starbucks anywhere -- the service is always great. One of the supervisors always remembers me, even though I only go there 2-3 times per month (I drive through here for work). The bathrooms are very clean (which is always a good sign for a food establishment) and the staff is consistently friendly. Simple things, like if they are busy with the drive-thru, they always acknoledge the next customer waiting and promptly take an order. Definitely worth a stop if you're in the area.... read more

This Starbucks is a disaster and can NEVER get an order right. Don't waste your time or money waiting in the slowest drive-thru on earth. They don't listen and just stare at you blankly when you try to tell them they're wrong and want your correct order. read more

Coffee is great, service terrible. Constantly getting our orders wrong. We have switched to Ashlawn Farms

They are trying but much training is needed. My drink disappeared ? 8 min now ! Drive thru looks much better. read more

The environment is comfy and warm, the service is incredible and the food and drinks are excellent, I recommend it extremely read more

Starbucks - Coffee & Tea Near Me - East Lyme, Connecticut

Slowest wait times ever. Never fails. Service at Drive through window is THE worst. Every time o wait 2-5 minutes before anyone even opens the window so I can pay. read more

The only thing that this Starbucks gets a star for is because it looked nice from the outside. Everything else was terrible. I went in to order four drinks on the way to Providence from NYC, and as I stood in line I had to ASK someone to help me as it seemed that the employees were too busy with talking to one another to help me. I ordered and asked to use my partner number discount as I work at another Starbucks, and after giving my name, the man at the register did not want to believe that it was me and proceeded to ask me 3 times what my name was and where I worked. After that terrible connection with the employee, I waited 15 minutes, and I ended up having to go up to the bar and ask where my drinks were. Apparently "the stickers never came out." I then waited 10 more minutes for them to be made, and two of them come out wrong!! They used soy milk when I asked for whole milk​ and lemonade in a refresher that I specifically asked for no lemonade. At my Starbucks and ANY other Starbucks that I've been to, if someone's order gets messed up, you are supposed to give the customer a recovery card. I didn't even get an apology. The employees just shrugged me away. Worst Starbucks I've ever been to. My visit was on July 31st at 3:58pm. read more

Wrong pricing: They charged more than the price on the menu for the croissant I ordered. Management wouldn't fix it. Got corporate involved who offered very little for the long hassle. Not impressed. As for the quality of the croissant. It was good, though Stop and Shop has them at similar enough quality but about 1/2 the price. I'd expect a higher quality from Starbucks. read more

Average. Drink tasted rather weak considering it was a cold brew. Not a very comfortable atmosphere

I like Starbucks, but this location is terrible. The staff is friendly and my drinks have always been made correctly, but it usually takes a very very long time. I have no idea why it takes over 29 mins in the drive thru. Save your time and go to the Starbucks at stop and shop or the one in Groton... read more

Slowest Starbucks ever!!!! They got the order right but it took way too long. People were just standing around too. :(

This review is for the drive thru. The staff was extremely pleasant taking my order and it was correct when I received it, however, it was 10 minutes of waiting to get through the drive thru line. While I believe customer service is essential to a business, I do wish that it was possible for his location to provide that service a little bit faster. read more

Absolutely worst experience at a Starbucks I've ever had. We went through the drive-thru and both staff members we encountered were extremely rude. We ordered 5 drinks, and only received 4 initially. When I expressed how rude they were being, the staff member proceeded to attempt to argue about that. We left. Here's to hoping our drinks are good... read more

Worst location ever. Too understaffed, or the staff they do have doesn't care. I can't really tell. I've seen employees yell at other employees then look at me and roll their eyes. I've waited for like 15 minutes AFTER ordering to get my drinks. Just rude. And the topper, I ordered my child a spy kids hot coco. It was steamed WELL ABOVE the kids temperate and it had whipped cream. Soy=no whip unless asked for. read more

This is my usual Starbucks to stop at in the mornings, and any other day I'd have no complaints except that they may take longer to push out drinks than some other Starbucks around the area. However, today I had the displeasure of talking to Cheryl at the register who was so rude to me that I felt embarrassed and stupid while ordering my drink. She stared at me for almost 10 seconds in silence before saying "SIZE??" My bad for forgetting to say which size, but it happens and there's nicer ways to go about it. She then went on to help the next customer without a thank you, have a nice day, or anything else. I wasn't even sure if my card scanned before she started taking the next customer's order, and no, the line was not long nor was the store busy. I think waited almost 10 minutes for my drink to come out while I watched all 8 employees run around scrambling but not doing much behind the counter. I probably won't be returning. read more