This is the worst Starbucks I've ever been to. I live nearby so I've been to it probably half a dozen times. Every time you stand at the front counter for at least three or four minutes while you get ignored by the five people behind the counter. There is no urgency to get your order placed and they often get your order wrong. Avoid this Starbucks at all costs. read more

It was so busy when we stopped in for coffee on our way to the Gorge but that staff greeted us and got us our beverages very quickly! What a great Starbucks! read more

amazingly friendly service. they are always so busy, and easily the busiest store in town, and yet they are consistently on time with my order and friendly with customers. I have had several encounters with their manager, too, and her approach to customers keeps me coming back. read more

The people were really nice and sweet! The drinks were really good, too. I really enjoyed my experience here and would definitely come back!

They're friendly and service is quick... it's a starbucks. Don't love that it was remodeled to remove all seating though.

We stopped here on our way to Hanford from seattle. Just any typical Starbucks. The staff was nice. There is good amount of parking around. We all got hot chocolates, which was yum!! They also had good variety of other food items. Right now they have some thanksgiving specialties on the menu. They have some good amount of seating as well. read more

Starbucks - the interior of a coffee shop - Coffee & Tea Near Me - Ellensburg, Washington

Recently remodeled, this Starbucks is designed for the take and go or drive-through. Clean and a bit austere. Friendly and efficient service which is what one expects from take and go. No lingering here. No chairs or tables. One small counter to dress up one's coffee. read more

Sweet stuff here! The art on walls and staff are perfect! Please stay tuned for more info on my experience . . . read more

Starbucks - 5.20.23 Good Morning! - Coffee & Tea Near Me - Ellensburg, Washington

I'm a delivery driver I was just told that in order to get water ( that we all need and love) I was given a few times free but because I asked for some aqua today no more free water unless I purchase some overpriced coffee ect, i think Starbucks are a greedy corporation that only addresses the wants of the corporate pencil pushers and not the small guy who gives them the opportunity to sell more then they would otherwise not get, I support the decisions to not be so regimental with their ridiculous excuses not to support the people who are helping the company I will go out of my way to support the companies that are rival coffee shops like Dm or the small startups just know that I will advocate a better approach to the industry its people that make or break companies read more

We've stopped at this location many times over the years. This last weekend was our first stop since their remodel. We will not be returning. By taking all of the seating /tables out of the building, Starbucks has made their position very clear : "we are happy to take your money but we don't care at all about our customer's needs or comfort. Please leave". We had a young family with us which included their two small children. And no place to sit- No table- except a few very dusty tables for two outside. It was miserable trying to juggle kids, food and drinks while hunkered around a small table for two. It's also not enjoyable to be enveloped in car exhaust when those parked start their cars two feet from your table. When it's 100 degrees or freezing outside that's going to be real nice for patrons too. But that's doesn't matter to Starbucks apparently. There's plenty of other good coffee places out there. I'll be giving my money to them read more

4 employees standing around. Slowest service ever. Restrooms need cleaning and servicing of paper products. Will not return.

Anyone driving along I-90 knows the pains of stopping at the Starbucks here. Long car lines in a congested parking lot, too many people inside at once, long lines to use the restrooms, and not enough parking are the main problems you will encounter here. Orders also take a really long time here as there are usually 10+ people in here at any given time waiting for orders. Your best bet for getting your needed snacks and drinks is to order ahead when you're 15 minutes away so you can just park at the gas station and send someone over to pick up the order. The saving grace for this location is that the baristas are friendly and patient. They manage to stay calm and collected even when crowds get overwhelming. read more

This place is EXTREMELY under equipped to handle the volume it experiences. Often takes 20-30 minutes for an order... if it's not sold out. I feel sorry for the employees... it's a shit show !! read more

Friendly, knowledgeable, efficient, enthusiastic & extremely hard working baristas and staff collaborating to create a warm and welcoming atmosphere that you can easily observe. The care that goes into the beverages and their creation here is absurdly complex, and somehow they come out just right every time - despite the baristas going ham, always working on 3 drinks at once. The food is out promptly and is worth the time to stop and enjoy, be it breakfast, lunch or just a small snack. They also have public toilets, the door code is: 1234 read more

Over an hour wait for a cold brew coffee is ridiculous. They had so many mobile orders and couldn't keep up. They need a new system or a cap on how many orders they receive in an hour. Waited without complaining for an hour and my drink was made wrong. Disappointed. read more

Horrible. So many employees but they're not really doing much? Waited sooooo long and then our drinks tasted so bad. My brown sugar oat milk shaken espresso tastes nothing like it usually does. Bathrooms were nasty too. Not stopping here again. read more

If I could give zero stars I would. I placed a mobile order for instore pick up, I get there and the lobby is closed due to "staffing shortages". There was still 3 employees working so not sure why they can't have the lobby open? I drive a van that is too tall for the drive thru so I parked in the lot and walked to the window. They told me they could not serve walk up customers. I asked for a refund, she said they cannot refund mobile orders. So then she did hand me my latte and I could tell just from the color that my order wasn't right, I told her that and she said "um lattes have milk" and I said you know what nevermind, and walked away. I will take my business else where. And I WANT A REFUND. HORRIBLE EXPERIENCE. read more

Al was literally the sweetest person ever. This Starbucks has always been decent, but people make the difference in service.

This Starbucks unfortunately to the dismay of all around and disappointment to myself and hopefully regional management, has chronically dirty restrooms read more

The fact that this is the only Starbucks in town with a drive thru makes my heart sad. I've literally had my order screwed up here more times than it's been right, that is not a joke The mobile app (which is not their fault) rarely works with this location so there have been numerous times where I order ahead and it's not ready or they "didn't ever get it". Which wouldn't be a huge deal if I didn't have someone tell me they'll put it in and get it out right away, pay, only to wait another ten minutes. I've tried to call in an order 15 mins before I got there, to have the girl tell me she forgot, order and pay again, and she still gets it wrong. I LOVE Starbucks and have been loyal to them for years, but think I need to learn my lesson and stick to locations with better customer service and consistency. The Campus Location by CWU is excellent, prompt and has a very sweet staff. I think it's worth going out of my way to avoid the headache. read more

Visited this location while staying the night in town. Very friendly staff, clean seating area. This location has a drive thru. It was walking distance from the hotel I stayed at. Drink tasted good Tesla charging station behind the Starbucks. read more

Starbucks - Coffee & Tea Near Me - Ellensburg, Washington

This location is so dirty. The bathroom was so gross. I noticed behind the counter while waiting for my drink how dirty it was. I don't know who manages this location but I won't be back. It seemed very chaotic. read more

I've visited this Starbucks in Ellensburg twice now on road trips this year. It's a good place to stop for breakfast or a snack, refill your favorite caffeine and use the restroom. Both times there was a line of three to four people in front of us. But it was no problem. The staff here seem well trained, efficient and very friendly. They have all the same food and drinks you'd expect a Starbucks to have. But what makes this store stand out is convenience. It's located next to a Shell gas station so it's especially good for travelers. You can refuel yourself AND your car in almost the same stop off of the highway! Ha! Plus this Starbucks has an excellent clearance section. Most stores I see just have a small basket for clearance items. This store has a full three shelves! Love it! And yes I did buy a pretty new travel mug that was on sale on my last visit. Love the aqua! Wish they'd bring back the rose gold. read more

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Crazy looooooooooong line (out the door on a Sunday afternoon) and the cashier said - "this isn't bad - it was longer earlier). He took my order for an Orange spiced iced latte (and recommended that I get it with milk) and then I waited (and waited). When people behind me got there drinks - I wondered what was up. Went up and there was my drink (they called a totally name) without the milk. When I told the barista - she said, "Oh yeah, must have called the wrong name and i'll just pour a little milk on top" no apopogy - nothing - even when I brought it to her attention that I had waited 20 MINUTES!! Not a good experience,,,,,,,,,,,,,, read more

This is an easy on/off the freeway but the parking lot is tight and shared with the other fast food places next door. This can be problematic but has never stopped me from getting my coffee here while traveling through the area. I did try something new: the pumpkin spice chai tea latte. Unfortunately, it tasted so good that I'll be having that drink a few more times this fall. Yes, it contains a substantial amount of sugar, but it tastes so much like FALL. I realize that this is a TEA (what am I thinking?), but I've been contemplating having a dirty chai (adding a shot). I even think that there is a descriptive word for a double shot added to a chai. Filthy? Dirty Hippie (maybe that is something else entirely). Meanwhile back in Ellensburg ... have something to drink. read more

Absolutely atrocious service with zero manners. I mobile order from many different locations weekly and this was the worst experience I have had in a long time. The baristas were rude and slow. read more

This Starbucks drive through was similar to any other I'd been to previously. Disappointed that the breakfast sandwich I ordered came out ice cold. read more

so many people rate this Starbucks 0 stars when they don't understand SO many people go to this Starbucks daily before and after there work! i own a house out here as well as in Seattle and I'm here for lots of time in the year and go to this daily people you need to understand that the workers are trying as hard as they can and sometimes need a little break! one time they had a worker stand at the door to regulate who could come in because the maximum capacity was way over and the shop had people surrounding you. guys this is a veary veary veary busy starbucks shop so cut em some slack or order online so your orders ready ahead of time. Don't take any offense form this and thank you for reading have a great day! read more

Starbucks, starbucks. Mostly the same but they aren't really if you look closer. This one has smiling people working here amidst the chaos of both ped traffic and a drive-thru. Super clean, hard to do with a lot if people soilling things so yahoo for that effort, and the cream was filled which is a bonus with so many people using it. Super patient as my card had to be reloaded at the counter. Good Americano- not burnt like at some places! Thank you! read more

So, I have to say, I was havin a really hard day. Every place I went into the cashiers were just mean. I walked in to get Chloe and I some camomile tea. I asked, and was told yes, then he realised they were out, but he further offered me Comfort tea! I adi d to see the ingredients and he handed me the bad with a huge sincere smile! I decided on the tea, and then he handed me the tea, and said here u go friend!! His name, CHASE, he was such a joy, and Pleasure to interact with, I will go back to that Starbucks again because of chase. read more

So thankful this Starbucks is here!!! My husband and I live in Woodinville. We were heading to Coeur D'Alene for the weekend, broke down outside Ellensberg. We are having to stay the weekend. I love Starbucks. I love the consistency & they generally employ good people. Being able to have some coffee and breakfast at Starbucks in Ellensberg is such a comforting feeling. It's nice to have a little piece of home with you in a situation like this. read more

Pretty long lines, but it's to be expected since this location is right off of I-90. Baristas here made the wait worthwhile! Our coffees were made by Sierra who offered friendly conversation and good energy. Great barista, thank you for your exceptional customer service. Oh, and bonus, mydrink came with some latte art that brightened my wife's day. read more

Just waited 20 minutes for my drink, the cup was sitting in front of the barista, but she needed to get a new honey. So she Kept making drinks that came in after mine! Was at least 20 people standing when I placed my order! Maybe 2 in line when I finally received my drink. They need to learn organization, and first come first serve motto!!! The bathrooms were a zoo! read more

This is really close to a 5-star​ location. Open early to late and just off the highway...this is an absolute staple for anyone traveling on I-90. That being said...it tends to be BUSY. They keep it well staffed so the orders move pretty quickly...but there is often a long line...for both coffee and the bathrooms (worth the wait if you are traveling! beats any rest stop:). The baristas are really upbeat and my coffee usually comes out well (any mistakes have been fixed without a fuss). The only negative really is the high traffic. I couldn't imagine working at this location and being able to focus. They keep up with it mostly...but the number of people does mean that the cafe gets a bit cluttered. The parking lot is really tiny and the quarters are tight. There is a lot all of 50 yards away that is massive if you have a truck or if things are overflowing. read more

You guys should really clean the bathroom. Get some bar keepers friend or clr. Nasty. read more

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Horrible service which is a shock at this location. The elderly woman was slow, rude and in the end I received a luke warm cup of coffee that was most likely poured long before I arrived. The cup was dirty with dried coffee stains and the woman handed it to me with the lid only partially on. Thank goodness it was warm because I ended up with it down my front. ugg... read more

took over a hour to get drinks, ended up getting a refund. worst Starbucks i have ever been to.

Starbucks is a traditional stop on long road trips for my friend and I, but we didn't stop for a pick me up until halfway thru our journey on Sunday. Seemed like a good place for a potty stop, too. The parking lot was a bit small for the pick up truck, so we parked at the lot to the south. Disappointingly, one of the two bathrooms was closed for maintenance so we had to wait a long time for our turn. But this provided us time to observe the many, many workers and the abysmally slow service. I counted no fewer than 10 aproned folks scurrying about. We waited a long time in line (especially long since there were only 2 people in front of me at the time), where a seemingly new employee was being trained, and she was the only one taking orders (aside from the drive thru). After I placed my order, I waited another 10 minutes to get the drink, as there appeared to be only one person making drinks for the front counter, and my friend who ordered ahead of me was still waiting....they lost her order somehow. Overall, a less than stellar performance for a full staff who all looked busy but seemed to be producing little. read more

I stop at this starbucks everytime I go to seattle and as always we stopped this morning. I have NEVER in my life seen a Starbucks bathroom so disgusting. It smelt like pee I could see pee on the base of the toilet. It was SO gross. If they leave their bathrooms this way I can only imagine how unsanitary the things they use to make our drinks are. GROSS uggggg read more

Quickly accessible restrooms. That is imperative when traveling and when one is so old. Like Taco Del Mar, this is just off the freeway and up the main drag. In fact, it is right next to Taco Del Mar. read more

Starbucks - Coffee & Tea Near Me - Ellensburg, Washington