It's Starbucks... The crew here have always been friendly and prompt. It's what you expect. The thing is, drive through lines can get LONG here. Worse, the queue of cars backs up and chokes off other traffic from even reaching the parking spaces. (Drivers, y'all can move over to let others pass you, or--better yet!--use the dang mobile app and everyone stop idling away your gasoline! Or, are we really supposed to believe you don't have a cell phone in that Land Rover?) If you do catch a backup like this, park outside the Panda Express next door and walk over to nab your bevvie. Sigh. read more

This Starbucks is mid. Everyone is waiting ~5-7 minutes for each order. You're waiting about 20-30 minutes if the line is near the door with cars. I'm sure they have to make the payment go through before making the drinks.. read more

See all

In the drive threw, the worker was quite rude as i was about to say my order they said "Come on!" in a rude tone. i felt very offended and this happen way to often for a starbucks. they also forgot my corssiant and i had to remind them twice, as well, i asked for a straw about five times and took awhile at the window! they have no respect. read more

Bad customer service. I understand it gets busy, but I shouldn't have to feel rushed to order 2 basic items with no modifications and the person at the window was rude (probably the same person), didn't even say a word. If you don't want to work there work somewhere else please. read more

I've been going there for 6 or 7 years, and I have always been happy with my order. And their customer service is outstanding!!! I always get a "Hi Deede" when I walk in and they are always so friendly. It's a great atmosphere as well. It feels kind of silly to say, but when I walk into the cafe, it's almost like I'm home, and the smell in there is to die for! I love it! read more

30 minutes for my order to be ready and it was wrong. The Starbucks on 16th is much more efficient and consistent.

22 min from order to coffee. After enjoying my first Starbucks in Seattle in 1994.... I'm taking my business elsewhere.

This is by far the worst Starbucks in town. No matter what I order, it never comes out good. Way too much milk in the oat milk shaken espresso and can barely taste any espresso. Comes out bad every single time. Other Starbucks location I never really had this issue. read more

i come to this Starbucks all the time, always coming up to holland this is the place I go. Every time I'm here I get treated bad by the same guy. I recently went here today thinking I was going to have a great customer and the guy talking to me was very disrespectful. I have no intentions to be rude to workers as I work in customer service also but every time I come here I get treated like crap by the same red head guy. read more

Nearly every single day I order this combo of iced tea! Yes, I'm addicted to Starbucks, but mostly I go to this location specifically because Keona makes my drinks before I even get there, it's so quick! I just order on the app and walk in the door and like magic my two drinks appear before my eyes! They're always made perfectly and speedily! Thanks to all the staff there & especially Keona. The store is always clean and comfortable to sit in as well. read more

Starbucks - Two iced teas! - Coffee & Tea Near Me - Holland, Michigan

Just an overall negative experience and environment. Service (ahem) is slow, disinterested, rude. Honestly, support the small guys locally. It's clear that the workers here either don't feel supported in providing service or they just don't care. Maybe a combination of both. read more

Starbucks is my go to when I am traveling, mostly because they do have some gluten-free options. I struggle with independent coffee shops because pastries are the only thing on offer, and those would make me extremely ill. read more

Went today and got two drinks, they were very busy but the drinks were still delicious and the customer service was very good. The guy with red hair at the window was super nice give him a raise! read more

i always order online and the older lady at the drive thru always remembers me and makes my day everytime!

I come here often. They make drinks for me. I drink them. The end. But in seriousness, my only complaints are that they sometimes turn off the "order ahead" option in the app, which sucks when I'm trying to perfectly time my pre-work latte and sometimes the app will say they are out of specific drinks, but if I go through the drive-through, it turns out they have the drinks in-stock. The line can get pretty long and wrap around the building, which makes parking tight, but I suppose I can't blame them for being busy. I will keep going back. read more

Giving someone a half carrier is a cheapa** decision. Are you saving soooo much money doing this? I had to make two trips up the steps with drinks and then a second for everything else. Get real you people! read more

SO SLOW. THEY DID NOT HAVE ICE???!!! how the heck does a coffee chain not have ice. It is renovated thought. read more

Starbucks - Inside Starbucks - Coffee & Tea Near Me - Holland, Michigan

SO SLOW!! Every time I am here it is so painfully hard to get through quickly. Even when I preorder. They are clearly understaffed as my drinks are never right and they are always out of something. Needs improvement for a prime location like this read more

why is my matcha clumpy with chunks at both the bottom and side of the cup... i mean they got it out fast and were busy but like are we for real rn, there should not be whole eraser size clumps of matcha on the sides of my cup. i mixed it for like 30 min now with a straw and it's gotten me nowhere read more

$5+ for a latte that I waited 22 mins for and is short on espresso. Starbucks quality is in steady decline.

Love it all! Guyere bites and iced-oatmeal brown sugar espresso a favorite combo! Vanilla bean scones!

Nice Starbucks with a clean bathroom. Was road-tripping from Chicago to Michigan and needed a bathroom break. There's a gas station nearby that the husband stopped at, but I'm a little too much of a princess to use a gas station bathroom. There was no line when I walked up, so getting my drink was quick. I would have loved to use the drive through (we need more drive through Starbucks in California!), but needing a bathroom break kind of nixed that idea. read more

Starbucks - Coffee & Tea Near Me - Holland, Michigan

Very friendly staff, and quick service. This location is TINY though! Definitely not someplace to relax, more a place to hit the drive thru, or for faster service, walk inside real quick, since the line for the drive thru is usually so long (lazy people not willing to walk inside!! STill, nice to have the convenience of a drive thru). For the small space they still had a nice selection of pastries and cold food/sandwiches as usual. Also a nice display of gifts and coffees for purchase. There are also a couple outdoor tables for a nice day to sit outside. read more

I don't have a clever review here. Last time I was at this location was the day I bought my car in February, and got coffee for the 3.5 hour drive home. This time, ordered a dirty gingerbread chai w/ 2 shots (like who orders drinks off the menu board). Told my barista to spell my name wrong, because it's more fun that way. She said, "Here, I spelled it with a 'c'", and I showed her my card that I was about to swipe and said, "No, no, I was thinking more like putting a silent 'f' in it somewhere...' Anyway, good drink, quick service, fun baristas, clean location. read more

To start out I will say, I love Starbucks. However my visit here was disappointing. It was my first time visiting this location. At first the guy seemed friendly but he made a mistake in my order. I asked for an iced coffee but instead it was made hot. I stood there for what felt like too long because there were 2 baristas behind the counter more involved with each other than to pay attention to me standing at the counter waiting to catch their eye. There were 2 other baristas who were busy making drinks too. I can't fault them for being busy. I honestly wouldn't even be writing this had it not been for the lack of customer service. Not an apology, snickers amongst them like it was my fault, and even what seemed like attitude when the correct drink was set on the counter in front of me. It was just not the type of service I'm accustomed to when I visit Starbucks. I won't go out of my way to visit the location again. read more

I have been to this Starbucks location many many times while I worked 3rd shift. It was part of my nightly routine before heading to work. Everyone needs a legal fix of energy before heading to that dreaded graveyard shift. We all know that Starbucks is Starbucks and they have mastered every cup to taste the same at every location you go to. It's one thing that makes them so successful. I have never been to one that tasted different. That being said this review is not on taste. It's on their service. They hire the friendliest people ever. They always seem so happy and eager to help you even if they're not feeling that way on the inside they never show it. I went there on my nightly stop before work to get my normal beverage. They ran my card and it said denied. I asked the lady to run it again because I knew I just got paid. So she did and DENIED again. How embarrassing! So she just said take it its on the house. I was just so happy for her hospitality. Come to find out the next day, I couldn't use my AAC card due to maintenance issues going on with their system but that's another review. read more

Worse Starbucks location ever ! Starbucks drinks always good but they need to be professional for sure ! I didn't know how to order the drink and so I showed them a picture with the recipe on there that it said how to make it and they were really rude about it ! For sure not going there again ! read more

Very clean but staff needs to be professional. Rude to talk about previous customer calling them stupid! I was only remaining customer on different day and took 12 minutes to get my grande white mocha. All attention on drive thru. Not quite right. Called corporate. Thanks for gift card. Visit Grand Haven or Muskegon instead. read more

This location overall is great. The service is awesome even when they get backed up which happens often with it being the only drive thru starbucks in Holland. The only down fall is the size. It is very small inside and fills up very quickly, not ideal for a place to sit relax and drink coffee.. read more

Statbucks new furniture is more like "study hall " then the chill lounge it use to be ! We pay good money for atmosphere! Have we all been bad and sent to a corner ??? read more

Slowest Starbucks EVER. I've tried to give them a second, third, and now a fourth chance..... It takes a minimum of 15 minutes to get through the drive thru line. Come on guys.... Let's do a little better. read more

Shout out to Char this morning...missing the lid for my reusable cup and she made sure to get me one so my to-go coffee was safe. THANK YOU!