they take forever to make a drink and to take an order. been waiting for atleast 20 minutes for my drink to be done.

I asked if I could have a frappé they told me they couldn't make me any type of frappé.

Don't here to try to customize your drink. I tried to order a solo shot expresso with 6 pumps for chai to make a dirty chai and the price was going to be 3.75 like I always do on the app. The manager here is just straight petty and change to a chai latte and the price offset to almost 8 for a cup. read more

This location is just terrible. 9 out of 10 times the drinks taste terrible here. Parking lot is a nightmare. Staff is not very friendly.

I'm in love with Starbucks. Just not this one. I'm pretty sure none of my drinks aren't made the same as other locations. I think this staff all need extra training. UPDATE: 11/25/17 Since all my other location are still under renovation due to Harvey, I had to stop here. THIS PLACE STILL CONTINUES TO MAKE HORRIBLE DRINKS. It's not that hard to make simple popular drinks. read more

My sister asked for light ice on her order only to be ignored. Asked for a cold brew only to get a hot drink. Instead of fixing it, shift leader Josh shrugs me off. Didn't like attitude of annoyance I'd get. Like dude, just make the drink like how I asked and I won't complain but no. IDK who runs this place, but Josh ain't holding it down for you. Reason why I stopped coming to this location, had enough so I'm complaining here see if y'all change. Good day. read more

New Fan of SB. Before I was an actual fan, I'd been to several, including this one. I don't like buying coffee when I get it for FREE. That Everything bagel. Is EVERYTHING. My problem with this location is the parking lot and the drivers. It sucks. They suck. There's nothing more unattractive than a man or woman who doesn't know how to drive. Plus this location was out of my everything bagel. Well... after this last line I reconsidered my two stars. read more

I'd split it up and leave five stars for Jesus, Mary and Miss Yvonne which are my usual weekday morning crew that are the best if I could but I'm leaving a three star review today because I'm going in the afternoon on a Saturday I wait five minutes with no one else in line to get acknowledge just to be dismissed. I did notice that none of the morning crew was there right now so that may be the problem but the morning crew definitely needs to train the afternoon crew because there's no customer service at 11:40AM on a Saturday ... read more

The music is too loud and the sun goes straight inside the business. If you're planning to study or to work here I wouldn't recommend it to you. read more

Starbucks - Coffee & Tea Near Me - Houston, Texas

I've been held hostage in the drive thru for over eighteen minutes. Regardless of a shift change (could be a possibility) for this irrational wait time, management needs to effectively train staff to continue to move the flow of traffic. Or hire on additional float staff to keep production. Trust me, if I weren't trapped in this line I would have left fifteen minutes ago. Once to the window, one of the drinks that was ordered wasn't wiped down, which led to the chocolate getting on my hands, which led to that getting on my khaki shorts before I could even pull off. *OTHER YELPER'S* - If you are in a rush, save your rear- end and go to another coffee chain nearby. I've learned my lesson and will not be coming back to this location. read more

Im not a big coffee drinker , but i love fruity drinks. The starbucks refreshers are my def goto. I always visit this location 1. Because its close to my home and 2. Because the staff is amazing! Danny, is an awesome employee that is brimming with cheer when you pull up through the drive through. He keeps me updated if my drinks take awhile and when honestly hes super genuinely nice. I work in the service industry and i can usually tell when people fake it to make it, but Danny is the best! If hes lying hes totally got me fooled! Good stuff! read more

Tis Starbucks is a convenient stop when in the area. Entrance and exit along the feeder is easy which makes it a plus. There is a drive through, also. The building itself looks bigger than it seems inside. The interior isn't very spacious and much of that space is taken up with displays of bagged coffees and accessories for sale. It is clean and employees are courteous and get the order out quickly and correctly. The food items seem to be better stocked than some locations and look fresh. I've had good service here and when I'm ever in the area and need a caffeine boost or thirst quencher, I'll stop in. read more

50/50 chance on them getting your order correct. The location and design of the parking lot makes it really tough to get in and out quickly. Drive through line is always backed up and blocks most of the parking. People are generally nice but they need more hands on deck and better training. read more

The workers are nice, friendly and very professional! They recognized a day to day customer by calling their names and knowing what they want. It's clean, neat, fresh and well organized here. I ordered breakfast and Frappucino just the way I like it! It's busy here and they are several customers here! (Good thing) the drive thru loves quickly and there is not a long line. It's smells REALLY GOOD here! I give this location a thumbs up! ( This place and all Starbuck locations would be better if they had more than one bathroom for all of the customers.) read more

Starbucks - Bacon, Egg and cheese breakfast sandwich with chilled Mocha Frappucino! :) - Coffee & Tea Near Me - Houston, Texas

If it weren't for the fact that this is the first Starbucks I pass after landing at Hobby Airport I'm not sure I would ever come here. They are painfully slow in both the drive-through as well as in the store. The layout on the tiny parking lot reminds me of playing Frogger trying to get through here. Definitely not a place I enjoy visiting. read more

This location is always extremely slow. The strawberry frappe tasted watered down. I asked for no whip cream, and the frappe had whip cream on top. When I informed the clerk, the frappes were incorrect. She stated that the individual that made the frappe said it did not say no whip. I showed the clerk my order on my app because I order through the app she said, oh, I see it. I asked her to go informed them they're incorrect and made the frappe wrong. They took so long to make me another one and I just left. Horrible location. read more

We came to the store. No one was at the register. There were three others. Two were making coffee. One was taking drive thru order. We acted cool. Let's wait until these employees get to a stopping point and then they can help us. But, no. They stopped. Saw us. No hi. No hello. No please wait. They just went on with the drive thru orders. A couple other employees came out from the back. We jokingly said "Alright. Someone is finally here". Instead of getting an apology for waiting, she gave us the look of "you're lucky I am willing to serve you right now." Then, I realized when I checked on Yelp. This branch is a troubled branch with a 2 star rating. What a shame it brings to Starbucks. read more

I waited in the drive through for what felt like FOREVER. When sat at the speaker for more than a few minutes, no one said a thing. So I assumed you order at the window and that would explain why the line was so long!!! When I finally get up to the window I told them no one spoke at the speaker. What did they do? They laughed and then said we can take your order but you'll have to go back around. I said forget it and left. Never will I go back to that Starbucks and I will tell everyone in that area that I know not to go there as well. read more

Went to the drive thru this morning at 6am. The posted hours on the internet was that they opened at 5:30am. The lights weren't even on when I drive though. I don't know what kind of business they are running here. They definitely need a responsible adult to have the key to this store and open it on time daily. I saw several ppl coming in and leaving like I did. I'm sure they were just as disappointed as I was. No morning coffee or breakfast for me today. I won't be back at this location again if I were in the mood for Starbucks anything. read more

The coffee and service was of average levels. The big deal breaker was the fact that the baked goods in the display case were still each one in the plastic wrap from the main distributor. I had planned on ordering my favorite blueberry scones, but took a pass. I do know they are not baked fresh on site, but how unappealing! read more

At 730a I expected the drive-thru to be a nightmare and it was anything but. Getting into the parking lot was no picnic but the line was not even long. The barista that took my order was cheerfully pleasant, listened well and got my order just right. Even down to the extra cinnamon powder on top. This may be my new morning stop during the week since it is so close to the office. Good job!!! read more

This Starbucks has really gone downhill. I don't come here often but my whole experience was unfortunate. Dirty patio, dirty floors, tables and chairs all gross and filthy, sticky, dirty doors, dirty condiment bar, also unstocked. It's been remodeled since my last visit but the staff hasn't been keeping it up. My latte was about 2/3 full, the rest foam. Just not what you expect at Starbucks. I didn't want to touch anything bc it was so gross. All the merchandise was dusty and some dirty. I had to pee but was afraid of what I might find in the bathroom. It's convenient and stays busy bc of the location but definitely one of the worst I've been too. Sad. They warmed my pastry that I didn't wish to be warmed but they didn't ask. Very slow service. Staff was bored almost unfriendly. read more

Starbucks - I haven't even touched it and everything you can see here is foam. The drink is 2/3 full. - Coffee & Tea Near Me - Houston, Texas

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Been going to this location and drinks a never consistent. I once asked them to remake my drink 3 times! Yesterday my drink was bitter & today it's too sweet! I get a Carmel Frappachino and I always ask them to add Extra Frap Roast to it. read more

Would probably be faster to fly to Columbia, harvest your own coffee beans and make your own cup of coffee than to wait for it here. Try the gas station or literally anything else but this Starbucks location. read more

I've never been to a Starbucks who has unprofessional and angry employees. It seems as if all the employees here dislike, even hate their job and it makes me not want to come to this specific establishment. I've gotten nothing but terrible experiences through the drive-thru..left sandwiches, drinks being made incorrect and rude employees. Hopefully corporate sees this and does something about the staff's behavior because this location is not keeping Starbuck's name alive. read more

The frappe came with large pieces of ice and it tasted like water and the lady was so rude es soon as we said hi she was like cash or card and closed the door we told her have a good day and she just closed the door and they took forever just so our drinks taste like water . read more

Really bad customers service bought a Java chip Frappuccino and it was full of whip cream in the bottom of my drink beside they still added even more whip on the top , if I would've wanted whip only I could easily bought me a can of whip at the store read more

The staff is extremely nice but there is NEVER cold brew coffee and more then half the time there breakfast sandwiches are not available and there parking lot is horrible makes the drive threw and parking a night mare read more

They had 8 people working!!!! How do they not get drinks right? As this girl was making my drink I told her very, very, very light ice, and of course she ignores me when it's written right there on my cup VERY LIGHT, LIGHT ICE!!!! Then proceeded to put normal amount of ice. Don't want to be that customer and complain but dang these drinks sucked. They need to go thru training again and relearn how to make them drinks. Some workers look lost, confused and spaced out . Not sure what's going on here but y'all need to get y'all's store together. Parking lot, workers, drinks and ALL! So yeah on another note, if your in a rush don't come here lol because you won't like your drinks and will leave upset because it will take another 20 minutes on top of waiting to redo your drinks they should have had right in the first place. If I could I'd give no stars because it's honestly the worst Starbucks in Houston read more

This Starbucks is ridiculous. I'm literally stuck in the drive thru as I write this review and I've been waiting 15 minutes. The parking lot is empty so there no reason the drive up should take this long. It's even more aggravating that once you're in the drive thru...you're stuck! You can't pull out or to the side. Just do yourself a favor and don't waste your time at this location. This happens all the time. read more

Been here twice and I have to say this is thee SLOWEST Starbucks I've ever been to!! Other than that everything else is fine!

Honestly this Starbucks is so packed that sometimes the baristas does get the wrong drinks but it's OK because it's understandable a lot of people go and a lot of people give them shit because there's too many people and they're just focusing on themselves and they give them shit and some people dont know the menu so they end up ordering the wrong thing and its honestly not the baristas fault lmfao. People are just assholes to be honest, parking lot is tight tho yeah but bc people go for coffee then expect a shit ton of traffic, if you dont like it go some where else duh people just wanna be annoying. read more

Place needs a random inspection from the health department. Bathroom sinks were moldy and had no soap. And where I'm currently sitting there is a colony of ants crawling in a line across the wall. Pretty gross And the floor has days worth of trash and food crumbs/pieces that look like they haven't been swept because someone is too lazy to move the chairs. Probably the reason for the ants. read more

Starbucks - A few ants - Coffee & Tea Near Me - Houston, Texas

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I walked in with a emotional support dog. The worker told me that no dogs are allowed so I explained that my dog is an emotional support animal. I sat down to have my cup of coffee and the police came in to check on me. Starbucks called the police to come over to check on me because I had an emotional support animal with me and the policeman had to explain to the whole crew that I was suffering from depression and severe anxiety. Now everyone knows that Im sick and I have no privacy or whatsoever. Also the bathroom is dirty and the parking space is bad as well. My Decaf Iced Americano tasted worse that what I remember and my Greentea Frapp was bland as well. Worst experience at starbucks. read more

This has to be the worst location in all of Houston. Parking is a nightmare, there is a check cashing store next door so Fridays are insane. Today the lot was gridlocked and at a stand still, people were stuck in their spots and couldn't back out of the parking space. read more

Quite possibly the slowest, most dysfunctional Starbucks I've ever been to. And anyone who knows me also knows that I'm Starbucks' biggest fan. I was married at one, after all. read more

I came visiting from Cali to Houston and. I stop to this Starbucks and Mary as the cash register person. She is a lovely person make me feel so happy while she took my order. Because of her I be coming back soon :) thank you Mary. read more

Worst Starbucks ever! Girl asked me 3 times what I wanted - a tall dark roast! I paid almost $2 for a coffee and it was a good inch below the line. Went back to ask them to give me a full cup of coffee and they tell me they dumped the dark roast and there wasn't any more! Won't revisit this one again - EVER! read more

I Like to Stop at this Starbucks Location, specially when am at the South side of the city, I never faced problems here other than the music is always loud and if you get a phone call you have to run outside in order to hear people on the other side of the call. plenty of parking, but make sure to map it before you stop by because its a little bet confusing! read more

Horrible customer service, rude staff. Never knew the wait could be so long to pour a drink. With 1 other in front of me. The staff laughs and plays too much I stood at the line for about 5 mins before anyone even acknowledged my presence read more