Windward City Starbucks sucks!! Whenever I buy my coffee here, it's always have that horrible taste!! Too bitter and no taste at all. I don't mind driving to the other store for a better drink. Pls pls pls, train your workers. Sad... read more

Waiting for a tea for over 15 minutes. While the store isn't that busy compared to other Starbucks locations which I get my drink way faster. I highly don't think this store is up to the Starbucks standards of getting the orders out. read more

Well my fiancé and I went to this location and I had ordered a drink and when I went to ask for the code to the restroom and I walked inside and noticed there were no seat covers for the toilet so I went outside to tell one of the workers and he looked at me and said " what do you mean " and I said you know the seat covers that you put on the toilet bowl to sit down and he goes oh that we have been out for a while so just use the toilet paper in my head I was like what that's a waste of toilet paper so I ended up not using the restroom read more

I go everyday I'm on Oahu they're super cool! Chanel is awesome always tells me good morning. They Remember my name. Good place

This location cant decide if they offer curbside delivery or not. They keep turning they curbside service on and off so you never know what to expect. Avoid this location if you don't want to go in the store. Also, they will give you stink if you park in the curbside spot even when they don't offer curbside. read more

Put in a mobile order and paid.....walked over to pick up and the girl said they aren't taking mobile orders and it probably went to the windward Mall Store??? And that's all she said and turned away to do something else. There was already someone waiting for a mobile order and she hadn't even told her that they didn't get her mobile order either! I wouldn't have cared if she at least apologized. Three other people walked in to pick up their mobile order, and same excuse......Oh we turned it off so you can't order at this location. Obviously not because five people had orders. Their saving grace is that the cashier was very apologetic. Avoiding this location.....feels like we inconvenienced them because we ordered at the wrong time. I don't normally leave bad reviews if the issue is outside the employees' control, however the lack of consideration was disappointing. read more

This Starbucks is always busy and lots of people sitting there. I understand the line starts at the back of the store but I feel too many Starbucks have something wrong with their layouts. It doesn't work because you have to wind your way past the merchandise and long tables. The merchandise is blocked with customers waiting for their orders. The long tables have customers who aren't very happy with you squeezing past, asking them to move so you can get past, etc. The alternative is to walk along the perimeter of the glass doors but these are also lined with customers and people waiting for the bathroom. Not sure why, maybe the logistics? But grumpy to silently annoyed people there all the time, the same feeling you get moving around on economy coach class on an airline. The other Starbucks in Kaneohe at windward mall and across the street have a more cheerful vibe. Food and service is what you expect at a Starbucks so if you're on that side of town, by all means stop in for your fix. I often opt, however to drive the extra mile to the other if I want to drink or eat at the place. read more

Starbucks - Second stop of the day and only 1030am - Coffee & Tea Near Me - Kaneohe, Hawaii

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What can you say about the McD's of coffee? I love my cup 'o Joe, but have never liked paying so much money for just one cup, especially since I drink either dark roast brewed coffee or a latte without any of the extras that they offer. There ought to be a discount for simple coffee drinkers like me, yet Starbucks seems to ratchet up their prices on a predictable and regular basis. I may need to find a more affordable coffee source. read more

Kaneohe Star Bucks makes the best Pumpkin Cold Brew. I've tried it from several stores and theirs taste like pumpkin, thumbs up to the crew at Kaneohe Star Bucks! read more

Sometimes I wish there were other quaint coffee shops in Kaneohe like Kailua has. I go to this location bc it's close To 24 hour fitness. 90% of the employees are the sweetest. They used to remember my name and start my regular order as soon as I walked in...recently, maybe in the last six months or more, an older Caucasian female started working. She's rude and makes me feel like a criminal. I had a coffee and wanted a refill (I'm a Gold member) she looked as me looked in my cup and seemed to make sure I had already paid for a cup. Not really sure what to do bc I now cringe when I see that she's working. I've tired to be nice and respectful but nothing works... read more

I really like this Starbucks. The team works very well together and there is a good workflow. I went there twice this week to pick up pastries and even when I asked for them to be heated, my items came out quickly unlike the K Bay location. And the Windward City location had 3 or 4 people in front of me both times as opposed to K Bay where I was the only one but waited about 10 min for my scones. Will make this my Starbucks of choice on the Windward side. Parking gets tight from the midday to late afternoon though. read more

It's Starbucks -- expensive coffee drinks, average pastries, sandwiches, and other food, and a pleasant environment. I'm not a coffee drinker, so you can take my review with a big grain of salt, but I've utilized this location on multiple occasions for appointments, and on that score, it's just okay. On Saturday mornings, it's been surprisingly full, so getting a seat is not easy, and the big no-no from my point of view is that there is no interior restroom. That (and the usual Starbucks expense) are what get my 2-star (I'd give 2.5 if I could) rating. On the positive side, there's some better-than-average seating outside if the weather is pleasant. Service has been decent. As a sit-down cafe experience, I'd say it was average. Parking is free in their lot at the Windward Shopping Center. read more

Dropped by the other day. Albeit the cashier lady wasn't the friendliest, but she did make it a civil and somewhat quick service. Food was nicely warmed up (which is a first for me in recent visits so thank you Kaneohe Bay Drive location!!) and the coffee drink was good. Sorry, no pictures of it. read more

Came in to use my reward for a breakfast sandwich but she didn't use it. I ordered the ham and swiss sandwich and the middle was cold. To top things off, the place wasn't crowded at all. The place is located in the Windward Shopping Center near Foodland. They have renovated the place since the last time I was here many moons ago. The feeling is not made as a social gathering place any more. It has a large long table as you enter and small tables on the perimeter for one or two people. Also when renovations were done they didn't install power outlets like other Starbucks. read more

So they are all very nice and friendly at this Starbucks, like most Starbucks. What I really like is that they are quick. And they rang up each of my drinks separately so I could get more reward points. What I don't like... Well more often than not, my cup feels lighter than other locations, like they don't fill it up all the way. Even when I say not room for cream and shit. Also my Chai Tea Latte tasted weak and actually aspartame-y at the end. I love chai spice. Though this could be bc I usually get the venti which I assume they use two bags for.... This is assuming they use bags and not the chai latte mixes that you can buy at the store. read more

This is definitely one of the better starbucks on the island. The workers are always so friendly and if you come here enough (pretty much everyday like I do) they'll get your name and order down in no time. Like any other starbucks, they are always busy during the morning rush. Try to avoid 7:15- 8:00am because that seems to be the worst time to come unless you enjoy standing in a line wrapped around the store. The thing that stands out to me the most is that this is the ONLY starbucks I know of that thinks of the customers first and automatically does each item as a separate order so that we can get our well deserved stars (and get our reward earlier!). Most places just get annoyed when you ask them.. I mean, if I'm buying 3 macchiatos, a muffin, and a breakfast wrap, that's just ridiculous if I only get 1 star for a $20+ order!! Haha but that's just me ranting.. The only reason I would give 4 rather than 5 stars is that sometimes there can be some pretty shady people just hanging out in or around the store. I've definitely been here on occasions where I am pretty sure the person next to me is experiencing delusions of persecution while yelling that the officers are after him.. Yeah.. But for the most part it's safe here. :P Edit: Some of the newer baristas seem a little more grumpy in the morning.. And they don't automatically do the multiple scan thing.. Hopefully they learn from the older workers. read more

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First time I'm writing a yelp review but my barista Aaron really went above and beyond. I went in on Friday for a iced matcha latte but wasn't sure what milk complimented the drink and Aaron was there to give his expert advice, he said people usually get 2% but asked if I am dairy sensitive (I am!) and recommended that I get soy milk instead. A smile on his face the whole time, I can easily say that Aaron was one of the highlights of my vacation to Hawaii. If I'm ever lucky enough to find myself back in this state, I'll make sure to visit this location just to see Aaron again. I would give 6 stars if I could!!!! read more

I've been coming here to study and I have my selected favorite baristas. Ordered an iced pumpkin spice latte no whip.. Came with whip. I didn't say anything though I try not to be a pest. I sat down to study for a few hours (I really enjoy studying here.) after I ordered a sweetened green tea to bring home to my husband & it was unsweetened. That was disappointing. Other than that one rare occasion I would recommend this Starbucks. Everyone has a bad day. BTW: Bathroom code is the area code. read more

Starbucks - Coffee & Tea Near Me - Kaneohe, Hawaii

I worked at Starbucks for over 7 years and when I moved to Hawaii I found the standards and customer service was just off, so I left the company. That being said, this location particularly is the worst!!!!! I always go back to give them a second try because hey, if my latte taste like crap last time, maybe a black coffee won't be as disappointing... I am not sure what grind or what measurement is being used to brew something as simple as coffee, but it all taste extremely watered down, I can't tell you how many awful experiences I've had and now, I just won't go back. Aside from the beverage quality, why does everyone there act like they hate their job? Here's an easy trick, if you're not happy, change your life. Customer service is for nice people, trust me, I've been working since I was 16. read more

6 people behind the counter and they are all slow. Mobile order is already 10 minutes overdue

11/15 I was accidentally overcharged for a hot tea and didn't notice. A worker noticed it when I was picking up my order and gave me a gift card to compensate. I appreciate the honesty, and the willingness to correct their mistake even though it would've gone unnoticed. Great and honest customer service ! read more

Super nice baristas! The drinks were made so well and they were super fast! The store was clean and had lots of merchandise!

I study here a lot and there's always seats available no matter the time of day. Even if it's crowded, the regulars here would "scoot over" to open up a seat for you. I prefer this location over the location across windward mall. Although the Starbucks across windward mall is more spacious, it is much more crowded and busy. The baristas here are friendly and understand that customers are also studying or working. I say this because other Starbucks baristas at other locations can be loud, yelling, and obnoxious even though their customers are silently typing away trying to get work done. The baristas here are great. I would have gave it five stars but there's a password needed to get into the bathroom that I always forget. read more

Starbucks - Americano - Coffee & Tea Near Me - Kaneohe, Hawaii

Waited 20 minutes for a black tea. Had 5 people who ordered after me who had Frappuccino's get their drinks before I did.

This is by far my favorite Starbucks location. I've been a customer at this particular Starbucks since opening day and I have also worked here less than a year ago. The crew at the Windward City Starbucks are amazingly efficient in drink quality and customer service. This is NOT the drive-thru location Located next to Windward Mall. read more

It's just been renovated. I really like the location. After shopping at Ross it provides for a convenient stop to get a ice cold drink before heading home. Also, the workers/staff are super friendly as well. The side walk is getting renovated so you do temporarily have to walk around to get in which is kind of annoying but their drinks are so good, I don't mind. read more

I love the location of this Starbucks since I live very close to this one! The service here has been good! But I now will normally drive to the location across from Windward Mall... Now why would I do such a thing? While I was writing my thesis I really needed that good coffee to help me through this painful time. Unfortunately literally every drink I got from here falls flat of coffee flavor or just flavor itself! The white chocolate mocha and caramel macchiato gave no caffeine buzz whatsoever, and tasted watery! Even the chai latte I normally love was watery too! I'm not sure what the baristas are doing here, but the quality of this locations drinks needs to be improved. I've been here on many different occasions, so it wasn't just a one time deal where the drinks were like this. So take the drive to the location across Windward Mall, hey it even has a drive thru if you don't want to go in! You'll get your moneys worth there. read more

Just a point of clarification here... sounds like a lot of people are reviewing the other Starbucks in Kaneohe, the one with the drive-thru and that's across the street from Windward Mall (more or less). Yeah, that one is pretty junk, and I may review that one another time. This Starbucks at 45-480 Kaneohe Bay Dr is in the Windward City Shopping Center, does not have a drive-thru, has a smaller interior than the other one, and is oh-so-much better. Why? It comes down to service. The crew is always smiling, always friendly. No matter how long the line is (and this line does get long), and no matter how stressed you know they must be, they never come across as distressed, and as the customer I never feel like I'm being pushed along so they can help the next number in line. They do take great care in making people feel like people, with many regular customers known by name, face, or at least by their beverage of choice. And for those that aren't regulars, they'll cheerfully take a moment to explain their menu and the ins and outs of the different brews and add-ons, like shots, syrups, etc. As far as the size of this place, yeah, it's definitely one of the cozier Starbuck's that I've been to on this island, but I wouldn't say that it's too small. There's still an adequate amount of space to sit, enjoy your coffee and read or get some work done. May have to wait a few minutes to get your choice spot, though. But the overall feel here, despite the traffic, is pretty laid back and easy going. I think the pleasant staff helps promote that feeling. The parking lot at Windward City S.C. is usually a hot mess, but fortunately the side where Starbucks resides isn't as bad. Parking on this side of the center is usually easier to find, as it's far from the anchor tenants and major driveways. Sadly, no drive-thru (again, that's the other Starbucks, up the road by the mall). A drive-thru here would make this shop a 5 star experience for sure, but the service alone carries this place pretty far. -r- read more

Despite the hustle and bustle that comes with visiting a Starbucks--especially during their peak hours like early in the morning before work--you kind of forget how relaxing it can be. Perhaps not as relaxing as a spa day, but you can literally sit with a latte and just bide your time whether you're waiting for a date or in-between errands or appointments. The staff are friendly and quick with orders and there's more than ample seating within the establishment. Their playlist is also phenomenal. There's nothing you can't do with the perfect cup of coffee or tea and a greeting with a smile. read more

If you have read my other reviews, you would have noticed that customer service is important to me. I don't mind waiting for a good product if there is a reasonable reason. But I was the only one in the shop (12/18) and it still took 15 minutes to make a mocha and they got it wrong. There is no reason to go here when Hawai'i has so many coffee options. This is a coffee shop fail. read more

Here's the deal. If you want your business to be successful, it starts with Customer Service. You may have a cool logo and the prettiest display, but it doesn't automatically put you at the top. Walked in on a Friday night around 8:15pm. Pretty massive display of Starbucks mugs in the center of the store and on the tall shelf. Even at the counter. Okay, sold. You got me again, Starbucks. I decided to get the Waikiki city mug. There were no other customers in line, so I was the only one standing there with my husband. Before I proceeded to ask her how much the mug was, it would've been nice if the blonde girl asked the typical questions: "Hi, how can I help you?" "What can I get you this evening?" "Let me know if I could be of assistance." Nada. Nothing. McDonald's does a better job at that! She scanned the mug and told me the price. "Do you want it?" I replied, "Yes." I handed my payment to her. She gave me a receipt and pushed the city mug closer to me. Now the next question you would typically hear is, "Would you like a bag for that?" Nope. Nothing. Actually, wouldn't a bag for this mug in a box be automatic? I thought to myself, maybe it's because Hawaii decided to do away with plastic bags (even though Starbucks uses recycled brown bags) and instead of asking, maybe she thought I'd pull out a reusable bag. "Thank you," she said. I continued to stay at the counter so I could transfer the brown cover on the box from the bottom, to the top, to prevent the mug from falling out of its place, since I had to carry it out like that. Shouldn't the hired staff be doing his? It was a bit challenging. It wouldn't budge for a good minute. But, she continued to stare instead of offering if she could help. I finally got the cover to move and slipped it over the top. She then asked, "Would you like a bag?" Really?!? Sure. Thanks for asking. Thanks for helping out. No, I don't want a drink with that. No, your pastry display no longer looks like its appetizing. I'll take my future business somewhere else. 1-star because the app won't allow me to Post/Continue without one. read more

Monday @ 6pm, here for a meeting with friends Oh my god! I am in love with this starbucks!!! Plenty of parking in the front. It was pretty empty being the fact that its after work rush hour and Foodland is right next door. It was pretty empty and tons of seating available. No one standing in line. Absolutely no one. So awesome! I ordered the usual skinny vanilla latte and it was great! I plopped down and waited for friends to arrive. The music was great and the ambiance was great, there wasn't that much noise from people sitting in surrounding area. we were there for an hour and it was awesome. didnt need wifi so idk about how strong the connection levels are. read more

Let me first admit - I am a starbucks whore. I love starbucks, and like most folks - can't get enough. I frequent the windward mall starbucks almost every day, and the employees they are always very sweet and helpful. My order is usually the same, as I order for my daughter and myself (and sometimes my husband). I've never had a problem - my experiences have always been pleasant. Fast-forward to this morning: my daughter and I went to a new location, as we had a function nearby. I order our usual, along with a Christmas ornament. The cashier prompts me to scan, and I do. Then she prompts me to scan again, for my second drink! And finally, she rings my ornament separate. She must have seen the look of surprise and incredulity on my face, because she sweetly explained that she did it that way so I could get all of the stars I deserved!! I was so impressed with that small gesture (that meant so much to me - stars are precious!)... Thank you to that phenomenal starbucks barista. You really made my day, and I will always remember this pleasant experience whenever I see my new ornament in my tree! read more

There is a reason Starbucks has become a household name. Excellent coffee and GREAT Customer Service. I'm always here for my Vanilla Iced Coffee but I keep coming back for the people and atmosphere. Free Wifi, available seats, and nice view of Kaneohe. Drinks are made quick and the food is always fresh. I don't know what I would do without this place....Probably just make myself a crappy cup of coffee!! Although there are other Starbucks that offer the drive-thru service, this one wins for efficiency and accuracy. Not one wrong drink or slow service. Staff is always friendly and I will be coming back here as often as my schedule allows!!! read more

Awesome Awesome place. Never surprises me that everytime I go to this Starbucks and all Starbucks for the last 13 years, i am greeted by name and they already know my drink. I can't say enough about the friendly staff at this location. Oh by the way, they have the best turkey and swiss sandwiches anywhere. I know it sounds funny, but they really do. read more

This is one of the better Starbucks I've experienced on the island. The baristas are friendly, the overall vibe is pretty laid back. A lot of folks come here to read, study, hang with friends, or kill time. Unless you arrive during a rush, it's not too noisy. Unlike some of the downtown locations, they offer a bathroom for their customers! Kinda makes you want to order a bigger drink if you're going to stay awhile. read more

This is my favorite Starbucks location on the Windward side. It is located at the Windward City Shopping Center and there is lots of parking. I often come here to do homework since it's quieter than other locations and there are lots of places to sit and study. The baristas are quick and friendly and I haven't had any problems with any of my drink orders here. They close pretty early at 9:30 and are open til 10 on Saturdays. read more

Starbucks - Good spot to get homework done. - Coffee & Tea Near Me - Kaneohe, Hawaii

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I think of all the starbucks this one has the best crew members ever. They're all funny and loud, love it! Plus this one stays open a lot later than the other one in Kaneohe and it has way more tables and chairs, so great for studying! read more

I have been coming to this Starbucks location since it's on my way to work I have been so disappointed with the service the young girl in the front can't even get my order right and coming early I customer like me won't like to get a drink that's not ordered right this person should let her customer finish ordering before what she thought it was right it gets irritating if it happens not once but several times and when I made a comment I don't want her turning her back while customer is still talking or rolling her eyes totally unacceptable read more

Usually plenty of parking at this one which is in the Windward City Shopping Center next to Foodland and Supercuts. There are not a lot of seats and no couches. Sometimes I wish Starbucks would have more comfortable seating, but I get that if the seats were too comfortable, no one would ever leave. The service is great here and the people are friendly. read more