WHEN: Saturday @ 3pm This is one busy Starbucks inside of king's beach Safeway. Whenever I shop at safeway, this Starbucks is packed. Thankfully this time there wasn't many ppl in line so I ordered. The staff was very friendly and took me and my friends order fairly quickly and accurately. We ordered 5 drinks, all refreshers and teas. There were only 2 baristas, one taking orders, the other was making drinks. We barely waited for our drinks. After we ordered, the drinks were pretty much ready. I'm so impressed by the efficiency of this Starbucks despite being one of the busiest touristy Starbucks closest to kings beach. read more

Spent $26 on small drink and food when I asked for ice, they told me it would be a 25 cent charge. Fine, but they made us wait in line again to pay. Then they made me wait for all the coffee to be prepared in front of me before they would give me ice. Why they are not capable of a 15 second grab a quarter and give me ice exchange, I have no idea. Seems like a pretty easy task to me. Gabby and Victoria, if the stress of a coffee shop is too much for you, perhaps you should consider a new job that doesn't involve customer service. Great way to start the day! read more

This was a very frustrating experience. I asked an employee if I could get a cup of iced water, and she immediately seemed bothered by the question. She told me I had to wait in line and pay the 25-cent charge. I asked if I could just pay her directly instead of waiting in the long line, but she insisted I get back in line. After waiting 10-15 minutes, I finally reached the register, only to be told by a different employee that they weren't giving out iced water because they were out of ice. I was confused because the first employee could have easily told me that before sending me to wait. What made it even more frustrating was seeing another employee scooping ice from the ice machine while I was being told there was no ice available. I asked if I could at least have a small cup of ice, but they refused and then told me I was being rude for simply questioning the situation. The issue wasn't the 25-cent charge or even not getting the water. It was the poor communication, the rude attitude, and wasting 15 minutes of my time for something they knew they couldn't provide in the first place. read more

Worst starbucks service i've ever came across. Workers were rude, inattentive, lacked urgency to face customers requests, and were unable to fulfill simple requests such as asking for a coffee stopper. Do not recommend. read more

Sandra didn't give us the right order. She yelled at us when we complained about it and she didn't want to fix it. She filled our cup halfway and she put light ice when we asked for no ice. and didn't add sugar to our drink that we asks for read more

Starbucks - The drink half way fill - Coffee & Tea Near Me - Kings Beach, California

i put in a mobile order on my phone, and my order didn't come out for 40 minutes. Terrible service.

Two gals working the morning shift 4-21-26 are extremely rude for no reason. Don't go here

Zero star! This girl is TERRIBLE and the old latina at the register is even worse customer service EVER! I asked them to remake it because it a as wrong and said no and started talking shit in spanish! Don't go here! read more

Starbucks - This girl is TERRIBLE and the old Mexican lady at the register is even worse customer service EVER! Don't go here! - Coffee & Tea Near Me - Kings Beach, California

Worst Starbucks experience I've ever had. The baristas were rude, lazy, and acted entitled the entire time. They had an attitude while taking our orders, didn't bother writing full names, just initials, which caused our drinks to get mixed up with another group's order. Now I understand why this location has such bad reviews. If only I could rate zero stars. Do better! read more

Drove here as it was the only coffee shop open and says open till 8pm yet they are closed and sign inside says closes at 6pm. Get it together read more

Word of advice make sure they completely hear your order. Ordered a latte with oat milk and the guy didn't hear me I guess. When I got my order it was incorrect so they told me that I would have to stand in the long line again to pay the 70 cents for oat milk. No problem paying for the oat milk but to make me wait in line again? read more

El peor servicio de siempre. Todas mis bebidas mal echas. Les dije que todo estaba mal y no me las cambiaron y todas muy groseras. The worst service not going back again all the personal at Starbucks sucks. read more

This store makes up their hours and closes randomly. Said the last order was at 542pm on a Sunday when they are supposed to be open til 8.

I am on vacation with my family and I have a very bad impression of this place, the cashier and baristas, both women, are super rude with no customer service, they are aggressive and disgusting, it is super sad to have people like this working. read more

Came for a quick pit stop before going on a short road trip home. This was the only Starbucks near where our hotel was so we went despite the low ratings for this place. There was around 5 people/parties ahead of us making the wait dreadful but the line went relatively quick. Prices were definitely a little bit more pricy than your typical Starbucks. At first I noticed there was only one cashier working the entire stand but was relieved when two more employees came. The time between ordering and picking up our drinks was surprisingly fast despite how busy it kind of was. I ordered a iced peppermint mocha and it was great. All our items that we ordered were accounted for and correct. It was a surprisingly pleasant experience. read more

I like how my caramel macchiato was made the barista took her time to make my drink and not mess it up great service.

It sounds like many out of these out of towners can't fathom the idea of waiting for their beverage. This is not the big city so wait times are to be expected when coming to a small town for your coffee. Even though this is a large corporation, we have small town employees working here. I've noticed how rude customers can be so naturally the baristas will become frustrated too. I've never had a poor customer service experience here and that could simply be because I'm nice to the workers even though I've waited in the same long line as everyone else. As far as the beverages go, they are as usual delicious & expensive. I would like to point out to corporate that giving 10 cents off for bringing my own reusable cup is not an incentive AT ALL & i think they should reconsider that discount. read more

This place was nice and refreshing after a long hike. It has a similar taste to any other Starbucks and was slightly on the expensive side. The drink wasn't too sweet but the service inside was good. The people were nice. Grande probably isn't a big enough size though so you should probably order a Venti. read more

Honestly I am not shocked that this Starbucks inside Safeway has bad reviews. There were 2 girls working there when I went and about 5 people in line. The line went verrrrrrrry slowly. I pulled up the Starbucks app and asked what a few different drinks were in which they had no idea about. I ended up just getting a frappachino and a hot chocolate. The order took quite some time to be finished. The snack case was pretty empty also. I would recommend going to the IV Coffee lab. The employees there are very friendly and personable. read more

Starbucks - Pretty empty - Coffee & Tea Near Me - Kings Beach, California

Super Starbucks Fan here! However, the service here is not good at all. The ladies get annoyed with you real quick. The espresso machine is always breaking down so we have to drive four miles up the road. The prices are more than what you would pay at other Safeway Starbucks. They make your drinks within the average wait time when there's a lot of people waiting. Although the Starbucks location is conveniently located near our cabin, it still is an inconvenience when they can't make your espresso drinks consistently. Yes, I will be back here in the future because I am a loyal fan and since this place is closer. Would like to feel like I am more appreciated for shopping there and not like I am interrupting the baristas' day. I do also enjoy the fact that this Starbucks is located inside a Safeway, too! read more

Super duper slow but when it's the closest Sbux to you sometimes you gotta do what you gotta do! There is usually one person working here, maybe if you're lucky there will be two people, but either way they are SLOW. I was here when I was the ONLY person in line and it took 15 minutes for me to get my order processed and made. I would hate to be here when there are more people in line. Oh wait, no actually I would just place my app order at the other location and drive there. The order will be ready before the barista at this location is done punching the order into the machine! read more

As another reviewer said, thanks googlemaps for being yet again, wrong. The service was okay, slightly tired and not really bubbly, but quick enough where it didn't matter. My Venti Caramel Frap was a little substandard due to it's wateryness and lack of caffeine (large usually means bouncing off the walls), but it had enough to do the trick. I suppose it's nice to know there's a Starbucks even in the mountains... read more

Really bad service. They don't even give you a smile. It looked like they didn't want to be there. There was 3 people and only 1 was "working", and even him looked like he was done for the day, it took to long to get my Frappuccino and they didn't have whipped cream. read more

I've never been told at a Starbucks that if I ask for a tall coffee in a Grande cup that I will be charged for a Grande because I will use too much cream. I guess the $2.55 for a cup of coffee is. It enough to cover the $.10 cents cost to make it. What a joke. read more

I went to this location to get some Frappuccino's today. Jose and Michelle were working, I mostly interacted with Jose. I ordered the fraps and asked for a cup of water in a venti cup... he said he can only do grande. So I asked for 2 grande's since there were 2 of us getting drinks, I was met with rude remarks. I feel unsatisfied and like this was poor customer service tactics. Once we got back in the car we realized that they also forgot the chocolate syrup... read more

We always go to this location everytime we visit. A family friend owns a cabin nearby. Sadly I believe the last few times we've been here the service has gotten worse and worse. If that's possible. We went earlier i the week. After ordering we questioned what was given to us because we usually get the drink over ice. The cashier literally ran to us and said that's what you ordered... you asked for a Frappuccino! If you wanted it over ice you should have just said caramel macchiato. We understood but there was no reason for her to come over and yell at us about it. We weren't even talking to her. We were talking to the young lady making the drink. She was explained it to us very nicely. Even offered to make the drink again. No.. we took the drink she made no reason to replace since it was our mistake. Then today we went back... it was 10 minutes before 6 pm. My daughter ordered 6 drinks. She forgot to ask for SOY milk on the macchiato. After realizing the mistake she offered to PURCHASE another drink with SOY (her aunt can't drink milk). The young man very rudely said NO! I can't! Why??? There was no one else behind her. Maybe someone should teach these "kids" about customer service. Or maybe they shouldn't be in customer service at all. read more

I've been coming to this Starbucks for years and they have always been very friendly and fast. I've never had an issue with my drink orders and they even offered to remake my drink after someone else touched it (I didn't have them redo it but it was nice they offered Incase someone did care). read more

I've tried for a long time to not comment about this little coffee shop after five days in a row of their machine not working I have officially had enough. If Safeway can't run a Starbucks just close it nothing ever works and when it does it is never hot I have never been disappointed so many times in my life when it comes to getting coffee. You only have one thing to do make hot coffee ! THIS IS NOT HARD read more

very rude and bad service by Candy. I purchased 2 drinks and a Starbucks mug. I asked for a Puppuccino for my puppy and was told very rudely to pay for a cup as they did not have the correct size. I refused to pay and left unhappy. I will not be returning to this location read more

One star for being friendly. My wife's carmel frappucino was moderately okay. My hazelnut frappucino was a poor example of a blended drink. A few sips in and I was left with an iceberg/snowcone in my cup (please see picture for evidence). Bummer. read more

Starbucks - Frappacino or snowcone? - Coffee & Tea Near Me - Kings Beach, California

Jenefer was really sweet and put a lot of thought into our drinks. Thank you for making our stay in Tahoe nicer :)

My poor husband came here to get our drinks on Christmas Eve and got met by a real Scrooge. I sent him for three items, all of which apparently are not served at "licensed Starbucks." Instead of kindly telling my husband they don't offer those items and suggesting substitutes, the manager tore him apart. Look, Lady. Not everybody knows that "licensed stores" don't have 1% milk or won't put a grande tea in a venti cup to help you avoid burning yourself. It's no wonder the Yelp reviews say terrible customer service, because it sounds like the manager is setting the tone. She couldn't believe it when we ordered a reduced fat turkey bacon sandwich, because that had (*eye roll*) been discontinued. Well, you know what else has been discontinued? Good customer service. read more

Terrible is the best word that can best describe this Starbucks location. I would give half a star if possible. I don't like to make any opinions before having my own experience at any establishment. I read the several horrible reviews by Yelpers but was still willing to give this place a shot. I mean there are Starbucks everywhere so how far off can the overall quality be? It wasn't so much the taste of the coffee but the lack of good customer service, availability and variety of coffee beverages. I don't even expect too much variety from a Starbucks located in Safeways because it is in fact much smaller in size but, come on people...only regular coffee is available? For real? Even 7-11 stores and McDonalds have more choices and their specialty is not coffee. My husband asked for an Americano and the snotty tone and response he had gotten from the employee was "we only have regular coffee. Like I said...just terrible! read more

If you find yourself in need of a Starbucks, do not go to this location. We are up the street and have been here multiple times over the last two years. The service at this Starbucks is abysmal. There are rude, almost never get your order right and the wait takes forever. They don't look at you and roll their eye all the time. If you want extra room, they charge you a dairy fee that's like 80 cents. This time my sale item didn't ring up on sale, evidently it's my problem. There is an actual Starbucks if you head east just a few minutes down the highway in Incline. Go there. read more

Worst Starbucks I have ever been to.. not only is the barista's nails far too long to apply to health code but I also got the pleasure of watching her drop the lid to the mixer and simply rinse it without using soap.. lastly after ordering three identical drinks this barista decided to make them each separately despite having no variation in what I ordered. read more

Dear sweet lord you silly "Starbucks" employees! I guess these aren't real Starbucks employees. These are faux employees, as they really work for Safeway. We went there on Sunday morning after my friends and I woke up. Damn. Seriously...damn. How long does it take? Apparently they don't know how a queue works, or that usually you keep the drinks in the order they are in the queue, not whatever you feel willy-nilly enough to make. This isn't just me saying this...I was with a Starbucks employee and that was what she said. Furthermore, how long does it take someone to pour two shots of espresso into a cup, and then fill it up from there with coffee? A good question you might ask. It takes about 10 minutes, or the same amount of time it takes them to make two lattes, an Americano, three blended Frap drinks, and to pour two coffees. Nice, huh? Aside from the horribly long wait time, the staff was incredibly rude and pretty mean. When I made my order, I was shouted at twice to speak up. I was told after she got my order, that I wasn't being that loud. I told her that perhaps it was because the steamer was in her ear and that was why she couldn't hear me. She shook her head and said to me, "No, it's because you're not loud enough." I might not be loud enough for you, but I certainly am bitchy enough to give you one star. read more

Wow. Just wow. The Line. If you go slower did you think the line would actually get shorter? Or was there a new guy on the espresso machine? I've worked in the restaurant business, customer service. so I know a thing or two about expediency and moving with a sense of urgency. Customer's appreciate it if they see you working hard. Or at least trying. You baristas, failed to do either. Oh I'll give you points for having the eleventy-billion cups lined up, w/ customer names on them no less, but the kudos end there. 1. Don't ask me for my order, act like you're ready for the rest of it, and then say 'hold on'. Is it your first day? In a fight with your boyfriend? Or girlfriend, hard to tell. Sorry, just being honest. Maybe you're not "Starbucks" material. 2. If I order a coffee drink with caramel in the name, I'm going to go out on a limb and assume it should have caramel in it. 3. Pick up the pace. Really. I realize it's Saturday morning. At the only Starbucks in town. Inside a grocery store. In a resort community. And you may or may not be an actual employee. But either call corporate and get two more machines in that bee-yotch, or you had better go back to the pharmacy inside Safeway, grab a few syringes and needles, and start mainlining quad shots. Find the vein, tie it off, push and let's get some coffees made. Stat. Next time, no wait, there wont be a next time. Just hurry the hell up. read more

SLOW!!! I'm writing this review because it's so slow, I have time to do this. It has taken ten minutes as the first people in line to just get our order in. And being in customer service, you typically try to acknowledge those in line but they didn't think it was important. They just ignored us until they felt they were ready to help us. We finally got our coffees 15 min later... Never again! FYI-- It's located in the Safeway read more

I'm not one to write a below average review. Everyone has bad days or maybe it's a fluke. However, as a local, I have given this Starbucks many chances to prove themselves, and I can tell you that it isn't a fluke or a bad day... The line is always long, which is understanding. Starbucks is a popular and familiar place! But it wouldn't be so out of control if the service was quicker and employees were trained better. This place has a VERY high turnover which results in getting orders wrong, customers having to repeat their order 3 times, lots of arguing behind the counter...etc. Staff isn't so friendly, they don't accept Starbucks rewards, and they don't have breakfast sandwiches (don't even think about getting in line for Safeway's sandwich station. It's even worse over there). Today the worker really did me in when she saw a friend in line, let him jump the line, and made him a free drink while a handful of customers were waiting for their orders that they've already waited in line 10 minutes before ordering and paying for. Extremely rude and unprofessional during such a busy time. Spend your money at Java Hut or if you're headed East, stop at the Starbucks in Incline. They're awesome! read more

This is the MOST UNFRIENDLY Starbucks I've ever been to. Yes Very sad they are representing the Starbucks name.