[[HIGHLIGHT]]wonderful atmosphere and friendly staff.[[ENDHIGHLIGHT]] easy location and parking. my favorite starbucks!! read more

Stopped by Starbucks this morning for breakfast. My wife had the cappuccino and a rice crispy cake and I had a mocha and a ham and cheese croissant. Kendall and her team of fantastic baristas are so kind, gracious and provide stellar service. [[HIGHLIGHT]]The ambiance is always positive as well.[[ENDHIGHLIGHT]] Highly recommended read more

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[[HIGHLIGHT]]Quiet, clean and has plenty of seating that also affords some privacy if you plan on working or studying while here.[[ENDHIGHLIGHT]] Greeted immediately, the line moved quickly and drinks came out accurately and in the order received. The staff's attention to detail, expertly handling mobile and in person customers and their fun banter with the locals are all great signs to choose this location! read more

Starbucks - Have a great day! - Coffee & Tea Near Me - Mission Viejo, California

Really impressed with the level of service n professionalism manifested. Came in for my regular cappuccino but stronger tis time. They said they can customize it. No extra charge. First, Woooooooow! I didn't know i can do that at Starbucks. But it turned out still not strong enough. So they made another one for me which came out to be even stronger. They called it dry long shot version. It was really really dark n strong. I asked a couple of questions about the drink n the employee was very friendly n knowledgeable. Woooooooow again.... This place definitely isn't the Starbucks I always imagined. Absolutely my new goto Starbucks spot from now on read more

I know we expect pretty much the same thing from most Starbucks, but this one is bookmarked as my favorite one by far. [[HIGHLIGHT]]There's a lot of seating with outlets by the wall if you like working from coffee shops, a standing table (which I always try to claim to do my work...), as well as outdoor seating when the weather's nice![[ENDHIGHLIGHT]] [[HIGHLIGHT]]The inside is spacious as well though so it never feels overly crowded.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Also, there are food places nearby if you get hungry :)[[ENDHIGHLIGHT]] The thing that has most impressed me is the service, though. All the baristas are super friendly, my drinks have always come out well, and this is consistent across the 3-4 visits I've made here. This is one of my favorite Starbucks in south OC for sure. read more

Starbucks - Inside- lots of seating (including tables with outlets) - Coffee & Tea Near Me - Mission Viejo, California

Great service, Jojo made us fell welcomed. Our coffee & hot chai tea were outstanding as were our brownie & chocolate croissant. Thanks! read more

Sorry to say that I ordered a Venti Pike from my Starbucks app and on the way to the location I was alerted that my order was ready. However, when I arrived it wasn't ready. I had ordered it with half and half and two Stevia, they added way two much half and half and forgot the Stevia. read more

I give this Starbucks location 100%! They are so welcoming and they know that I always ask for a stopper when I get here and when I got here to pick up my order, my drink had a stopper on it already! To people it may not mean anything but that was very much appreciated because they take care of their customers and know us by name! So huge shout out to Delilah who remembers I ask for a stopper! Kevin is awesome always!!! The whole staff is great!!! [[HIGHLIGHT]]Always so clean and organized![[ENDHIGHLIGHT]] read more

Friendly staff .happy with the service. Great fan of starbucks.its coffee helps me be less stressed.

Would recommend making the 2 minute drive to a different location. This location overfills your drink with ice, even if you instruct them to make your drink light ice. Please be mindful of the instructions and chill out on the ice. The person managing the drinks at the pick up line was welcoming and friendly. Only complaint is not following the order. read more

Starbucks - All ice. Skip this Starbucks. - Coffee & Tea Near Me - Mission Viejo, California

Dang.. I'd really work on customer service. Acting so cold... it's not hard to give a little smile or interact with a customer

Store is always clean, it has a nice small neighborhood feel, where everyone kind of knows everyone. Food and coffee have always been great. read more

Starbucks - Coffee & Tea Near Me - Mission Viejo, California

I love here! [[HIGHLIGHT]]Beautiful place[[ENDHIGHLIGHT]] Great service Great coffees [[HIGHLIGHT]]You can easily work with your electronic devices. No problems with electric (unlike the Starbucks in Laguna woods )[[ENDHIGHLIGHT]] I highly recommend this place read more

If you don't have a mobile order here, be ready to wait a long time for your drink. They have forgotten my drink twice in a week, and when some of the people work here they don't call out the names of the people's orders. read more

[[HIGHLIGHT]]Place is a shithole. Dirty everytime I go in.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The area behind the bar is disheveled.[[ENDHIGHLIGHT]] The employees aren't well-versed in anything customer service related. The coffee products are not good or consistently made. read more

Haven't been back to this Starbucks in years due to an incredibly bad experience previously...to be fair things are better and it is now more like any other Starbucks. There is a lady in a blue Mercedes convertible that comes here to steal coffee's once in a while...she waits for a name to be called for a mobile order and if nobody steps up right away she takes that order... read more

They charge me for out of stock item and not an excuses . I waiting for almost 10 mins just warm a sandwich. Worst store for the management!

During winter, and rainy nights the fireplace had a beautiful ambience. Why did they remove it. To make more seating! No they shouldn't have. The drinks are consistently good. But they lose two stars for the loss of the fireplace! read more

Starbucks - Oh they removed the fireplace! - Coffee & Tea Near Me - Mission Viejo, California

This Starbucks always serves great coffee based drinks with a smile. [[HIGHLIGHT]]The place is clean and welcoming.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I can work there without causing inconvenience to others, wi-fi works well too.[[ENDHIGHLIGHT]] Thank you! read more

Every time I come here I get horrible service. They seem to cater to the mobile orders more, so if you order in line, you have to wait forever. Today, I placed a mobile order but got held up and was there later than planned. My drink was there but my bread was not. I asked about it, but the snarky guy being the counter just said they were really backed up. I told him I ordered over 20 minutes ago, so I don't think they were that backed up. He didn't say anything else and just kept making drinks. Not helpful. I waited 5 more mi n uses and asked the woman heating up the food. She said she put it out a long time ago, so obviously, someone took my food. She was nice enough to quickly make me another one. The snarky guy could have been more helpful. read more

Your average every day Starbucks. They have all the delicious treats you can find at all the other branches. This is located on Alicia and Jeronimo in the city of Mission Viejo. You will find it in the corner of the Gateway strip mall. The inside has a nice seating area, and you'll also find some outdoor seating. read more

Starbucks - Venti Mocha and Iced Coffee with Milk. - Coffee & Tea Near Me - Mission Viejo, California

The worst starbucks I've been to. Tons of ice, drinks not full and things left out. Blah blah blah. read more

Starbucks - Got the star drink. They forgot to add Kiwi and it's not full. - Coffee & Tea Near Me - Mission Viejo, California

I have to give credit where credit is due! I have been really loving the past few times I came here I've seen a huge improvement on Customer service! Five stars for good customer service cleanliness fast servicegood energy accuracy. My drink was done right! Excellent people keep up the good work & thank you for the amazing service! read more

Starbucks - Love the sign! Accurate. - Coffee & Tea Near Me - Mission Viejo, California

Since I've moved down here, I've been going to this Starbucks. Eric had been super and some how remember & always great me by my name; on the other hand Kim is rude.... she calls my name and gave me my order but when I got in my car I noticed that the sandwich wasn't mine, so I came back and told her she gave me the wrong bag and she looked at me and said "next time read the name before you grab it, ok?" Uuuhhhh wtf is with the attitude? then she went away while the drink she was making started overflowing on the counter; maybe if your head was at work you wouldn't make any mistakes & be so rude to costumers. She need her attitude checked ASAP! read more

Starbucks - Coffee & Tea Near Me - Mission Viejo, California

Get up and rush to this Starbucks if you: 1) Love poorly made coffee 2) Want to see Caltrans at work, cause there's always four people standing around watching one make drinks 3) Enjoy sticky floors 4) Want to do curbside and never have your drinks brought out, only to get attitude when you go inside to get your cold hot coffee 5) Getting 3/4 full venti drinks 6) Enjoy having your desired drink be unavailable. 7) Really want your morning start off annoyingly read more

Coffee is good but service is so poor. Unfriendly staff that appear to be having a perpetual bad day. Slow baristas who spend more time talking and milling around. No eye contact or acknowledgment of customers equally. There are apparent inequities in treatment of customers. It's a shame for the brand. read more

Starbucks - Coffee & Tea Near Me - Mission Viejo, California

Mornings are a ridiculous wait even with half dozen behind the counter. People are really nice but whoever is managing this store needs to get their act together please. I won't buy anything besides coffee as I don't have an hour to wait. Line is outside the door.... read more

Starbucks - Coffee & Tea Near Me - Mission Viejo, California

This Starbucks has the KINDEST crew out of any Starbucks I've been to. Starbucks is at the bottom of my list when it comes to coffee, but every so often I'll stop in to get a water. Both times I've been in, I've been so impressed by their welcoming attitude and warmness towards me. The baristas are always so kind, which shows me that the management at this location truly takes care of their employees. read more

Most of the time they are closed. When they are open, they don't have any of the ingredients needed to make the drinks. I understand the pandemic has created some issues, but keeping the app updated with store hours shouldn't be that hard. I'll revisit the review in a few months with the hope that I can upgrade it read more

This review has two parts, PLEASE be sure to read part two below. First: This location in the Gateway Center in Mission Viejo gets my vote as one of the very best in the entire chain. I'm a semi regular, which means sometimes I go often, and sometimes I'm away. But when I do slide on by, the atmosphere is always welcoming, and the Manager, always remembers me and my drink. Same for most of the cashiers and baristas. It's clean and every single employee is friendly and welcoming. I pass by other coffee houses and even other Starbucks to patronize this specific location. PART TWO: I feel bad for the customers who are having a bad day and throw this location under the bus because it takes 90 seconds to get their drink, or because a city or fire ordinance forced the removal of the fireplace. OMG! The store is busy because they are so popular and friendly. Watch the baristas. Sometimes three or four or five behind the counter hustling to get the orders out. And finally, If you act cool, you'll be treated nice wherever you go. But, if you spew harsh, don't be surprised if you get what you give. Five stars to the manager and staff at the Starbucks at Alicia and Jeronimo in the Gateway Center. read more

Starbucks - Vegan hot chocolate, made to order, delicious and always perfect. - Coffee & Tea Near Me - Mission Viejo, California

A busy, friendly location. Amazing service and want thank Alicia in particular - she's a treasure. Thanks for making my visit fun!

The team at Alicia and Jeronimo are UHMazing!!!! Doesn't matter how busy they are I walk in and it's like an episode from cheers, they're all saying "hi" or "good morning" "good afternoon" with my name immediately afterward. I'm in customer service so it's extremely important to me as a consumer how I'm treated the moment I walk through a door. This team never falls short of awesomeness and I have a complicated order everyone I'm in. Thanks everyone for brightening up my mornings and afternoons!! read more

This location/store has got the kindest most amazing staff! They always greet their customers by name and with enthusiasm and a smile that you can see and feel even behind the face masks!! Thank you store 580!! You guys and gals ROCK! read more

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The Starbucks at target unfortunately made our order wrong and the subsequent remake wrong as well. My wife is very particular with her drink order so she was disappointed in having to settle for her drink she did not enjoy. This location was on the way home and I stopped by to ask if they could remake it. I knew it was an interesting request but the nice person working the register, Jojo was helpful and brought out (I'm assuming a mananger) named Kota. Both were understanding and helped fix the order and put me and my wife's day back on track thank you Kota and Jojo read more

Lesson learned, if there are 10 people waiting for their order, turn around and leave. At 10:20am, I ordered a chocolate croissant, an almond croissant, a reindeer cake pop and a double tall soy latte. Everything came out one at a time, starting with the chocolate croissant, followed by the latte. At 10:33, the cake pop came. I told the poor attendant that I had to leave in 2 minutes. At 10:35, I left the store still missing an almond croissant. And now to figure out if a refund is possible. read more

Just when I think Starbucks might be an OK place for coffee, it does something to disappoint me and we're back at square one. *shakes head* Lately, I've been feeling adventurous (don't get too excited) so I decided to get the Peppermint Mocha vs my usual zebra mocha or the passion iced tea. Like I've mentioned before even though I love desserts, there are just some things in life that I don't want to be overwhelmingly sweet and that would include drinks. So here's how it went and why I'm disappointed: Me: I'd like to try your peppermint mocha however I'm just wondering if it's too sweet. Barista: I don't know what you mean by sweet Me: Is it overwhelmingly sweet? Barista: I don't know. Me: Have you had it before? Does it have too much peppermint or is it balanced? Barista: I think it's just perfect. I'm just about ready to reach over and bitch slap him but I keep myself composed. Me: Like I said, I don't want it to be too sweet... Barista: Then get another drink *blank stare* Barista: I think it's perfect. The 4 pumps of peppermint and mocha balance out the flavors. You'll notice that it's not too sweet. Me: OK, that's what I was asking all along. I'll try it Was that too hard? Either way the drink was fabulous. It comes with chocolate shavings and it was probably 5,000 calories but who cares? You only live once. Live a life of disease and gluttony. Show that body who's boss! read more

Starbucks - Coffee & Tea Near Me - Mission Viejo, California

[[HIGHLIGHT]]the worst starbucks i've ever been, dirty floor and worst costumer service[[ENDHIGHLIGHT]], just ordered cafe latte... no line... no customer ordering aside from me...they were just talking... I waited too long when i asked my order that's the only time they made it and it took not even a minute....they just let me to wait for so long without doing anything.... not coming back in this place!!! read more

Went to this Starbucks for the first time today, I usually get no ice to avoid the dirty ness, but I took a sip and ended up spitting this out!!!!! THIS IS DISGUSTING AND UNSANITARY. If I could give them no stars, I would. I'm usually a fan of Starbucks but I am not going back now. read more

Starbucks - BUG IN MY DRINK - Coffee & Tea Near Me - Mission Viejo, California

I actually really love the Starbucks. They always have my drinks right on point, they never complain when I ask for water or ice. You can tell they take Pride and Passion in their work. They are model citizens of how customer service should be. It's always a joy and good experience coming here. Take my money, honey! read more

Fast, friendly service. Went here this morning and got my free Birthday coffee! : ) read more

Starbucks - Coffee & Tea Near Me - Mission Viejo, California