Horrible service, given someone else's food with our names on it...how do you mess that up? Asked for butter and they ignore you while my bagel gets cold. And finally they didn't call my name when the latte was ready just out it on the counter.. Gave me the wrong bagel Glad I dont live in this town and have to deal with sub par service. Hope the manager addressed this. read more

Starbucks - Coffee & Tea Near Me - Pelham, Alabama

Decent ambience, what you would expect from any Starbucks. Clean, well kept location. Great place to study, take a break at, or pass by for a quick bite or drink. Employees always welcome you upon entering the building, which is a nice touch. read more

Starbucks - Medium Roast - Pike Place Roast - Coffee & Tea Near Me - Pelham, Alabama

This Starbucks is a decent enough Starbucks location. The service is friendly and the ambiance is what you would expect from a Starbucks. I grabbed a coffee and hit the road, happy with the caffeine rush to get my day started. read more

I ordered a strawberry acai lemonade with peach juice and no berries and they didn't add the peach juice. I also ordered oatmeal and they didn't give me any of the inclusions that come with it so I tasted so bland. They gave us a drink we didn't ask for. We asked for a water at the window and they completely ignored. The person at the window was very rude as well when I told her I asked for peach juice and then she added an excessive amount of peach juice that ruined the drink. Very disappointed. read more

I swung by this Starbucks for a quick breakfast bite before heading out of town, and it was a fantastic experience! I used the mobile order feature, and my order was ready and tasted great. The drive-through line moved quickly, and my items came in a biodegradable bag, which I really appreciated. What really made my day was my barista, Matt, who remembered me because I frequent this location often. He even asked if my Dobermans wanted pup cups, which was such a thoughtful touch! It's little things like this that make a big difference. I got an iced matcha latte with non-dairy cold foam and a sausage and egg sandwich with the cheese slice removed (lactose and milk hate me). My husband got the double-smoked bacon, cheddar, and egg sandwich with his vanilla sweet cream cold brew. The breakfast was hot and fresh, but also fast and quick, and our drinks were made to perfection. Overall, the prices are on the higher side, but the personal touch and excellent service make it worth it. The store is usually very clean when I go inside, and if Matt is working, the staff here are super kind! I'll definitely continue to use this location. read more

Starbucks - Coffee & Tea Near Me - Pelham, Alabama

Staying at a hotel near by and went to this location to do some work before a conference. The app indicated that the store was open inside but upon arrival there was a sign in the door saying the inside was closed with no explanation. Two employees were sitting on the couches chatting with each other at 6am. there were at least four other baristas working on drinks which seems like pretty typical staff level. If you're going to close the inside, at least make it match on the App and not look like your employees are goofing off inside. read more

This a very convenient location right on the Main Street. I had to stop to get my favorite coffee drink, a Carmel Latte. The hard working Barista fixed one for me and it was hot, fresh and delicious. Yummy. read more

This location is the perfect addition to this side of town. I know it's been here a while but I've used it several times for meetups with friends and it's super convenient. The staff is always kind and attentive and they make drinks well. I've never wondered if there were extra espresso shots or if my order was going to be correct. If you need a quick pick me up on the way to the beach (hello 65 south) stop here! Or, if you're a local bham resident and want to get a taste of a new part of town head in over. Great clean location. read more

Starbucks - Grande caramel crunch frappe - Coffee & Tea Near Me - Pelham, Alabama

Stopped here on the way out of town for the girls to get them a beverage. I'm not a coffee drinker so I just got the pumpkin loaf and a water. The barista saw Beanie and asked if we wanted a "pup cup" and us not knowing what it was we all said yes lol He gives us this cute mini cup of whip cream and while we were awwww'n I had to Google if Tony Toy Poodles can have whip cream as he doesn't eat any human food other than peanut butter to take meds. It was determined he could. He loved it. Thanks for letting us know this was a thing. He's only 5lbs so I only let him finish the top though just in case this 8 hr car ride don't mix with our excitement this morning. I made this all about that and didn't mention that warmed PUMPKIN LOAF makes any bad day better. read more

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5/5 for saving my sore ass after my 50-Miler. I was in Pelham for New Years Day and direly needed caffeine... everything was closed :( Lo and behold - driving around, I see this Sbux. Thank the Lord. Had the nicest drive thru young lady and line moved so fast. read more

I stopped at this Starbucks on my way to work and the shift supervisor that was in the window was very RUDE! I paid for my food and also tipped and she did not even say thank you! Before I drove away I ask if she could even say thank you and she rolled her neck and says " well I'm multitasking" Really!? You should be an example for your team associates... I will be reporting this to the corporate office.... read more

Brand new Starbucks is up and running. So far so good. Fast, clean, friendly and a really spacious layout. Lots of parking, lots of seating and lots of caffeine! read more

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I've come to this location a few times in recent weeks! The cashiers and baristas are truly the friendliest I've experienced at a branch. There is a welcoming spirit and always plenty of clean work tables! read more

I'm an avid coffee drinker, so of course I love Starbucks. This location is beautiful inside and out. There is a beautiful mural right outside that you can see from anywhere by a local artist Dewon Moton. And of course, my coffee was perfectly made! Thank you to the staff! Angela was super helpful! read more

Starbucks - Special Iced White Mocha with Cold Foam - Coffee & Tea Near Me - Pelham, Alabama

When you ask for no whip and then have to scrap it off yourself . I go by this location a lot and it's hit or miss. Wish they paid more attention to the order specifications ‍ read more

Starbucks - When you ask for no whip and then have to scrap it off yourself - Coffee & Tea Near Me - Pelham, Alabama

Super clean store, and obviously brand new. I feel compelled to review in hopes of driving some business their way. When I pulled up around 6:30 on a weekday evening, I thought they were closed, but no... just very, very quiet. The staff was super friendly and quickly made my favorite drink, a nitro cold brew with salted foam, and a damned good chicken and bacon sandwich. The perfect light dinner to prepare me for my five hour drive home. As a side-note, I noticed that Yelp said they're closed. Clearly, not the case. read more

Starbucks - New store... now open, in spite of what Yelp says. - Coffee & Tea Near Me - Pelham, Alabama

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Stopped for a quick caffeine fix at the Prattville Alabama Starbucks. Upon entering there was a bad odor. We waited several minutes to place our order while a conversation took place between cashier and customer. We waited over 30 minutes for our drinks while the drive thru flowed through one after another. We waited in the lobby that reaked of **** and watched the drive thru get thru each order in less than two minutes but our drinks took 30 minutes. Not organized at all. read more

Absolutely TERRIBLE attitudes towards me and my friends, wanted to try the new summer drinks that's have "popping perals" in it and in order to DRINK THE DRINK you have to have a specific kid and straw which they practically REFUSED to give us.And as a younger TEEN i felt bullied by very much ADULTS, and the comment "don't help them anymore "really got me. read more

Excellent, friendly service. Had no problem with special request for organic Yukon pour over! Clean and well staffed. What Starbucks is supposed to be! Will return when in the area. read more

I am a frequent customer at the Gardendale Starbucks. They could not be any nicer!!! Some of them even welcome me by name which is so kind. I had an incident yesterday at the Hope Hull, AL store. I did not receive what I ordered, and didn't realize it until I was back on I-65 north toward home. I checked the label under the sleeve and it was definitely wrong. My next stop was the store in Prattville, AL (my normal stop when traveling to/from Montgomery) to get my favorite coffee. I told the barista about my incorrect order and without blinking an eye, he said I had paid for a drink that was not right, which earned me a free order of the right drink!!! That was not expected, but a wonderful surprise!! read more

New location servicing the Pelham area. The store is in a convenient location and is easily accessible. This was previously the old Krystal's location, which was gutted and rebuilt. The store is spacious with plenty of sitting room to relax and enjoy. read more

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Decided to stop by for some breakfast after being begged by my boyfriend to go, there were about 4 cars ahead of us in the drive thru but the line went by super quick. We got a caramel frap and a vanilla iced latte for our drinks and 2 grilled cheese. Their grilled cheese are always my fav go to breakfast item deff 12/10 recommend trying! Starbucks also has the straw free lid option now, which I think is an improvement in lowering plastic usage, as well as many affordable reusable cups. COVID: Employees wore masks and gloves in the drive thru read more

Really tired of y'all getting my order completely wrong. Over y'all not wasting another dime at this establishment.

Went to get a coffee this morning and they lady didn't say a word except the price. I tried to say have a nice day and she shut the door in my face. Not going back read more

One of the best sbucks ever! We just stop by to grab a coffee and find the coffee great. If you wanna study/work, you are on the right location. It is not noisy and crowded. Lastly, the staff was really nice read more

Customer service was terrible. One lady in there was so rude to us when we came to get our mobile order. Her tone was just unacceptable when advising social distancing guidelines (which we gladly abided by) however The amount of disrespect we felt was unacceptable, she needs to work on her delivery. We won't be back. Plenty of other Starbucks. read more