This Starbucks on Rio Rancho is the best Starbucks customer service is the best everyone makes you your drinks perfect and makes you satisfying you come out very happy and they are very polite and always say good afternoon or good morning. You should always go to that Starbucks that's why I consider it's five stars but if I could give them 10, I would give them 20 because they are so good read more

Inviting and clean. Very friendly staff! Even windows are wiped down often so you do not see handprints. Oh I love it. read more

See all

What can I say , my kids enjoyed their Starbucks drinks. I'm here just to hand over my credit card to pay. This location is no different from the other location with its fast and friendly service read more

Starbucks - Coffee & Tea Near Me - Pomona, California

Love the big desk to work at. Inside is cozy and ambiance is calming. This is the first Starbucks where the baristas brought my drink order to my table. And I've seen them do the same for others as well. I def know thats not common at other places. Going above for sure. Keep at it guys. read more

Starbucks - The biggest desk I've found at a Starbucks. Inside ambiance is awesome. - Coffee & Tea Near Me - Pomona, California

How can I leave 10 stars? This is my Daughter's favorite location and on her way to school. Yesterday was her birthday.... and you all made her feel so special! Your customer service was over the top.... and I can only say.... that her level of excitement when she called to tell me what you all did for her.... is truly what a Mom lives for. That pure type of joy is priceless. Thank you Rio Rancho Starbs!!!! - Kaylie's Momma read more

Love the customer service at this location! Everyone knows my name (CJ). Today, I received my coffee with a note, "Have a good day CJ". That really started my morning off with gratitude and appreciation. Thank you guys, you're thee best read more

Starbucks - My morning appreciation - Coffee & Tea Near Me - Pomona, California

It's the little things haven't been feeling that great these past couple of days. Yesterday I ordered a Honey Citrus Mint Tea and I did the same today. When I went to pick it up I had a sweet message. Made me smile read more

Starbucks - Honey Citrus Mint Tea - Coffee & Tea Near Me - Pomona, California

Love how they treated me The coffee was great. I ordered a complicated drink and they gave me a delicious drink. Thank you read more

This is my go-to Starbucks location, although situated in a tiny plaza, it is conveniently close to WinCo and Walmart. Here to get my drink for the road, the wait is decent and the staff is friendly~ read more

Starbucks - a hand holding a cup of pink liquid - Coffee & Tea Near Me - Pomona, California

The nicest Starbucks I've ever been inside. Lots of space and areas to work with plenty of outlets. Super cute comfy chairs too! Also they're really nice here and brought my food to where I was sitting. Came here to kill time while my car is being serviced up the street. I'll be coming back!!! read more

This place is fast and on top of it! If you value getting in and out quick, then you came to the right place. Not only are they quick to make drinks, they are of great quality too! The baristas move quickly, so if you need something act fast, but they will stop to help you once you get their attention. It is also well kept inside and clean. Drive thru available for those who don't want to get out of their cars, but it is in shopping center, so there is lots of parking for those who like to order through the app like me! Drink I got here: -Caramel macchiato with salted caramel cold foam -Mocha cookie crumble frappuccino -Matcha creme frappuccino All the drinks were perfectly crafted. Strong bold flavor with a balance of sweet. read more

Starbucks - Caramel macchiato with salted caramel cold foam - Coffee & Tea Near Me - Pomona, California

The employees here are always nice but, the coffee is always horrid. I've given this location way too many chances because, it's the Starbucks on my way to work. And, saying a Starbucks has bad coffee is an understatement but, this one is particularly bad. Today I ordered a latte with one pump cinnamon dolce and it tasted like peppermint and it felt light in weight and when I took the lid off the cup was only half full. I need to just start taking an extra 10 minutes and driving to a better coffee shop. read more

Updated review So I tried two other oleato drinks today and I could not taste the olive oil in either of them, latte and cold brew. In my opinion, the shaken espresso oleato is the best. read more

Starbucks - Coffee & Tea Near Me - Pomona, California

Can I give zero starts? I went there for a simple dry cappuccino and. Always order the same thing at all stores and they never had an issue making it. So today I order at this location and the kid made 5 drinks to try to get it right and finally gave me a cup full of milk only. Long story short they had to refund me because they just don't know how to prepare a simple drink. read more

Gorgeous Starbucks with ample natural light. Friendly baristas. We waited a reasonable amount of time despite this being a drive thru location. Our coffee came out delicious! Their restroom area is smartly designed so that people can wash their hands without having to wait for a restroom occupant. Overall a great experience. Keep up the good work! read more

See all

I come here often and it's always a hit or mess with different personalities and attitude but every time Breeana with the glasses helps me it's always professional and never gets our items wrong. She's very helpful funny and Positive energy. I genuinely appreciate the kindness she gives. She's the reason why I come to this location. Her energy brightens my day. Amazing customer service. read more

Service is so, the drinks are right about 75% of the time. I wish the were more consistent.

Spends $15 on 2 drinks and can't get a venti cup of ice water . You guys suckkkkkkkkkk

Let me just say that I'm not the person who usually reviews various Starbucks stores that I go to, but I have to for this one. This morning was a "treat yourself morning" for me and obviously many others felt the same way as the store was VERY busy. The workers were busting out drinks left and right, but Mackenzie was the absolute best. She was sweet and took her time with me, even though I'm sure she had a million things to do other than cater to me. I was asking her about holidays drinks as I was thinking I would spice up my regular coffee order and she was so patient with me. After she took my order, she jumped in and started helping another employee make drinks. She obviously works very hard and is honestly a standout! I work in customer service and I would kill for my employees to act more like her. 10/10, solely for Mackenzie! She made my morning! read more

Starbucks does not get any better than this location. Had to come back today for a remake because I went to another store! I love this team, they were awesome. Beverage crafting is always on point. read more

Starbucks - Coffee & Tea Near Me - Pomona, California

Sometimes, my cold brew is delicious. Sometimes, it's not. The past 3 times I had sweetened milk, or no sweetener at all. If the management staff reads this, please train your people to pump full sweetners into the drinks. I've had to add pumps so that I can taste the flavor of the hazelnut. I am trying to cut back, and with the full pumps, I know that I wouldn't need to add more. However, it's not consistent. I sometimes feel like ordering my drink and then adding whatever you wish to make me. I have called you out on this and went as far as contacting the corporate office. You continue to serve what you want. Please take the effort and make the drink as ordered. The cream was perfect, just missing the sweetner. Thank you for taking the time to read this. Full pumps not quick pumps read more

Starbucks - Coffee & Tea Near Me - Pomona, California

Extremely rude and unacceptable behavior and attitude from stopping me to use the bathroom even if I told him that I made a purchase earlier today on the app (if you wanna see the purchase receipt I can show you)! A male staff in the black clothes just after he cleaned the bathroom may don't want to do it again till he got off work! read more

Best coffee ever! I love the ice Shaken espresso with oat milk brown sugar with caramel drizzle and whipped cream

Big guy running the drive-thru on 1/19/23 @11am was very rude. As I pulled up to the window, the window opened, and he did not greet me or give me my total. He proceeded to talk to his coworker. The window closed and he had to reopen it and as he started to hand me my drink, he pulled his hand away right as I reached for it, so he can gesture a sign to his coworker with my drink still in his hand, because he was in the middle of telling a story and couldn't be bothered to help the customer in front of him(the story was obviously more important). After he finally finished talking, he just spat out my total and didn't say anything else. After finally handing me my drink, he says nothing. I say "thank you" to him, but he ignored me and continued to talk to his coworker. No "have a nice day" or anything. Never really had a bad customer service experience with Starbucks until now. Going to go out of my way to go to a different Starbucks from now on. read more

If I could give a zero, I would spoke to Luna, who said she was a floor manager. She did not let me speak to the store manager as she said she wasn't there when my husband asked to speak to the manager she said she was in a meeting. . My husband was getting Ice Cream outside from Baskin-Robbins next-door sitting in the front patio at Starbucks with my 3 year old son. I was literally in the drive-through buying an iced coffeeI was unaware that my husband had to go inside and buy a bag of chips as what the star bucks employee stated in order for him to sit outside on their patio with my son apparently you're not allowed to sit at Starbucks anymore unless you buy something when I was in the drive-through myself in a different car getting home from work. I have spent hundreds of dollars here come every single day and have made very good friends in the drive-through so disappointed to see how people can be and how Luna tried to talk over me as I expressed my feelings on this situation. her customer service was terrible if I could give a zero I would. This will be the last time I will be spending my money at that Starbucks so disappointing.. read more

A black coffee and pastry. $6. I didn't tip. Myboastty sat on the back counter for 5 mins while the 'barista' worked on orders after me. I just stood and stared as 6 employees oblivious to the only in store customer. Finally, the bums gave me my pastry. Typical Starbucks mentality. Why do I waste money on these clowns ?? read more

Bad costumer service. This is the 3rd time that I come here and Always they're out of something Or missing something in my drink. They don't know how to treat people. They close at 11:00 pm and if you arrive at 9:40 They don't have whipped cream Or they don't do cold foam.. never coming back to this location. read more

Super slow staff although they're busy! Come on pick up the pace! Mobile orders are always last priority. read more

Starbucks - Mobile orders take forever. Still waiting how is this possible? - Coffee & Tea Near Me - Pomona, California

Service is the worst at this location. Mainly because they never have enough staff for this location. They always have something that is down and not working. Staff are nice just not enough of them. So with that being said, they never get the order right because they are so rushed. read more

Service is so but so slow here. At my convenience did drive thru and waited for over 30 minutes. My drink wasn't made as I requested; this is my second time here but won't be back read more

Today I came in to get some work done per usual, but my grandfather recently passed and when they asked how I was I kept it 100 and told them that I was going through a tough time... I got my coffee and they gave me a free cake pop. It brightened my spirits and added some humanity to the world on such a hard day. I love the people who work here and this will always be my fav location. read more

Shout out to angle and Diego for making my drink bomb and good customer service!!! I always come to this spot most friendly in town

Super fast Starbucks! Location can be hidden so it makes for a good grab on a drink if your in the go! Location is very clean and the staff is very courteous! Always have a lot of my drinks in stock and they're very quick in making it would come here anytime! read more

Boycotting Starbucks right now because free Palestine but popped in to pee. One star, just because it was disappointing to eves-drop on and watch. This morning was pretty busy and maybe understaffed? The workers there were so great and super efficient but the manager was rude and not doing much. I am a women of the people and don't appreciate watching workers stretched thin and not supported by the people who actually being paid to. The dynamic was pretty disappointing. Looks like Starbucks has a long way to go before workers are managed fairly and it becomes a positive environment. read more

This Starbucks has horrible customer service! I come here a few times a week, I will not come to this location anymore!

Their drive thru wasn't packed when I went in the line. I asked the associate how to make my drink with less calories and she was able to guide me on how to order my drink. I was thankful. And the person that gave me my drink was soo kind and friendly. And wore masks, way to go Starbucks! read more

Starbucks - My favorite all warmed up. - Coffee & Tea Near Me - Pomona, California

Great vibe and super friendly baristas! Love the atmosphere inside and how fast they are! This needs to be your go to morning stop for coffee and bite to eat. I will definitely be back and my go to Starbucks from now on. Parking lot - large & spacious, even with on going construction around the area. Drive thru - large with lots of room for larger vehicles. Inside - Cozy and sophisticated, very open with lots of seats. Outside - Front patio with bench seating to enjoy the fresh air. I got the grande caramel cloud macchiato- iced and it was bomb... Give them a try - post a review because ya know they're new! read more

See all

The customer service here is amazing! The employees are hardworking and deliver great service. My favorite Starbucks I've been to, my friends and I will be back. Also, the seating is amazing and great for coffee shop chats. Glad this location is open late! read more

I love this Starbucks because of how close it is to my house. Every time I go the works are always so nice and friendly and I'm never disappointed when I go to this location. Super consistent with the drinks and quality of them. But recently the only complaint I do have is that when I get my bakery items warmed up they tend to smell and semi taste like some of the savory breakfast items they have. Like they're using the same tongs for everything with out wiping them or cleaning them in between. Last week i got a blue berry muffin from here and it smelled kinda like meat, which is kinda off putting. Today I ordered a pumpkin muffin today and it smelled like onion and when I took a bite off the top it tasted oniony too. Which is so said cause the top is the best part and I had to throw it away cause of how off putting the onion was. Hopefully this is a problem they can fix. I'm still going to come for the drinks but I might stay away from the baked goods for now. read more

This location closes early often with no reasoning. It's irritating. I come prior to work since I work noc shift. Why don't you guys stick to your own schedule?? At least put a sign on the machine. The audio for closing plays even when you aren't closed so no one ever believes it read more