the staff were so sweet and so understaff. drink was delicious but it did take 20 minutes to get my drink but it's okay because they were understaff and there was a bunch of cars! read more

Ordered two drinks, one iced coffee and one hot. Said my order would be ready at 12:06. My app didn't update stating it was being prepped and then ready until 12:18. When I grabbed my coffees, you would think I ordered two iced..... I went back into the store and asked if they could remake my hot latte because it was cold. They said it was cold because it was made over 20 minutes ago?? How is that my fault? I just came in the second that it was ready and it's cold?????? The manager or supervisor lady handed it to a barista.. she then asked me do you want me just to throw this away? I said no I want you to remake it because it is cold....... I have never had a barista argue with me about remaking my drink because of the temperature. This location is horrible and it's not the first poor experience I've had. Not to mention the store was SLOW, not even 6 people inside but tons of employees. Finally got my drink, left and noticed it's only half full now. LMAO I won't be back. read more

Starbucks - Half full what a joke - Coffee & Tea Near Me - Reno, Nevada

My daughter went to this starbucks just before closing and waited in line, there were customers in front of her and behind her. The barista served the people in front of her and when my daughter and her friend got to the front of the line she was denied service because she was a "kid" and they were closing. The barista told her that she doesn't need coffee and she can live without it. They proceeded to take the order for the people who were behind them. My daughter is thirteen and very soft spoken, she left feeling embarrassed. read more

This New store is Incredibly busy and understaffed. People were waiting over 30 minutes for orders. I've honestly never seen so many people standing around waiting in a Starbucks, today was 8am and last week it was 1pm, similar backed up orders. This morning more than 20 orders in the cue, door dashers were lined up while food sat on the counter waiting and getting cold, no one bagging them up. They don't call out names loudly and the names don't transfer to the pick up board quickly. Drive thru also super backed up and some people backed out . Unfortunate but they need some assistance with the volume at this store to keep up. Despite these back ups staff were pleasant and trying so hard. read more

Always quality products created the same way every time no matter the location. Prices are typical and service is always timely. The store was clean and everything tasted good. read more

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This is one of the oldest locations in Reno, it has had a facelift recently and is still fresh looking. The staff is great. The drinks are fresh and tasty. read more

Starbucks - Coffee beans and mugs - Coffee & Tea Near Me - Reno, Nevada

I thought I would try this new location as it is close to my other shopping. First of the issues are the employees. They are NOT friendly and may, in fact, dislike their jobs. I isually order a small/tall hot chocolate-HOT- but it is never hot. It is lukewarm at best. The last time I was there they charged me $6.53 and the cup was only 2/3 full. We have so many independent coffee shops in Reno that I can choose from. Goodbye Starbucks. read more

Came in for a quick couple of sandwiches and a coffee. The crew here is super nice, especially Miss Cyndi Joe! She helped us quickly and was friendly, personable and quick! read more

Starbucks - Food bar - Coffee & Tea Near Me - Reno, Nevada

The worst location in town. It adds more mins to the orders . Drive through comes first, and if you had your drink stolen and ask for a remake they will make sure you get embarrassed by the audacity to even ask to make it premade. Awful experience and service, I kiss the old location. It was so much more enjoyable and service was amazing. This place is blaahhhh! read more

I had a heck of a time trying to find this location since what SHOULD be a strip mall ISN'T a strip mall, and everything's a bunch of loose buildings and spread out with no rhyme or reason. So once you DO find this Starbucks, you'll be treated to pleasant staff and a great coffee selection (the new Clover Vertica brewers help). For such a large interior, there isn't a whole lot of seating, though in better Reno weather, sitting outside is fine. read more

This Starbucks moved locations across Firecreek. The new location is so open and nicely designed. Lots of seating and a big drive thru lane. The service was okay. They took my order quickly, but the food was incorrect when it came it. It took over 15 minutes to get a pastry and a water. I heard one of the staff muttering to herself how disorganized it was. read more

It's open late (till 9pm), so it's nice if I work late and wanted to grab some caffeine. Otherwise a pretty typical Starbucks. Usually have a chill crowd, half capacity at night. read more

I waited 20 minutes in a drive through with only 4 people in it just to get burnt coffee. The lady working the window was rude. Horrible service. Horrible quality. read more

We rarely drop by this Starbucks location but since we were in the neighborhood and in dire need of something quick and warm to consume so we can continue to brave the cold while running errands, coffee seemed to be a logical choice. When we entered the shoppe, the crowd inside was fairly light: a couple of guys playing chess, a lady waiting for her order, another guy sitting alone at a nearby table and the couple ahead of our 3-person party placing their order, so the wait was very minimal. When we finally got up to the cashier, there was a pleasant young man manning the register and he was cordial enough. We received our two coffees and one hot cocoa orders in a timely manner and I also purchased this cute "Nevada" cup ornament. Overall, our experience at this Starbucks was pretty positive. read more

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The service was good, but the time it took to get our drinks was crazy...They have 5 workers on staff and are completing drinks individually. read more

worst wait ever. Will not ever return. For a new store staffing should have been increased.

I understand the store is new and could be understaffed but that shouldn't mean the staff thats being hired is incompetent. I have stuck to saying nothing the past few orders i've had... I have gone through the drive through and online multiple times with this starbucks, usually through the window takes a while but it's understandable... every-time I choose to order online my order is extremely low priority, if I choose to have extra things in my drink, nothing is included, my food is always shoved in the bag and crumpled... There clearly needs to be a better system implemented with this starbucks so they are working more efficiently but also don't hire lazy people who just want the benefit of money.. Its obvious!!! read more

store is new, stuffs not friendly, turns customers away because of long wait, not properly trained staff taking any serving, very disappointed read more

The crew could be more patient when taking orders. We were still in the process of ordering, but felt rushed and were even cut off before we finished. When we got to the window, there seemed to be confusion about our order. The person who initially took our order didn't assist us further, and another employee had to step in to handle and process everything. Overall, the experience was not very welcoming. read more

This location doesn't have a drive thru but decided to stop by before heading on the road. Our order was taken quickly but it was only two people working. It did take a while for our food but the lady serving our drinks was really nice. The location was clean. I ordered a chai tea latte with cold foam and passion fruit refresher was good. To eat I ordered an everything bagel which was good as well. read more

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Despite 4 people working, it took more than 20 minutes for my one drink. This is the slowest Starbucks I have ever been to

15 mins 15 God damn mins for an ice tea! What a waste of real estate and money, if you drive thru good luck

It's early in the morning and you want something less than fast food for your athlete as well as some brew to wake up before starting an athletic tourney in the nearby convention center....where do you go? This is a good spot fairly close. Service was friendly and staff was bustling. Only complaint is with corporate--ppl who order online seem to dominate so i had to wait for my food to be queued up to be warmed (luckily there weren't many orders ahead). read more

If I lived in the area I would go to this Starbucks every morning. I think this is the most friendly staff I've ever come across. I feel like they boosted my day! Excellent service they left the egg bites in a bit longer and they had a crispy top, my word! They were able to make my Honey Almond Milk Cold Brew and ever stirred it! read more

Starbucks - the inside of a starbucks coffee shop - Coffee & Tea Near Me - Reno, Nevada

Incompetent man rang me up I said VENTI NOT MEDIUM. Where do you get medium to venti do not sound the same who so ever.

The WORST customer service! These girls IGNORED a line that piled up to 6 people - no greeting. No "I'll be right with you." My son and I waited at the register, first in line. Then another customer came in and stood at the other register. I had to tell him we were in line. Not my job, and awkward because the guy was mad. Still they ignored us! They kept filling up the mobile trays with pastries and coffees, which no one was there to receive. You need to decide as a location whether you want to stay open and actually serve live customers or just be a mobile order hut. Apparently you can't handle both. You need a person designated to serve walk ins. I have worked in a busy coffee shop with lines out the door and have sympathy for people who are busy, but turning your backs to us and intentionally ignoring us and not greeting people is inexcusable. I will not be back. I have 10 other locations to choose from and yours doesn't even have a drive through. We HAVE to park and walk in, only to be ignored??? read more

Starbucks - These two girls IGNORED the line of walk ins! - Coffee & Tea Near Me - Reno, Nevada

Avoid this Starbucks if you're in a hurry! I've had to leave behind items twice from mobile orders because of a disconnect between the speed of drink prep and bakery item prep. My drink was ready when I arrived, but 15+ min after my order had been placed my bakery items were still in the queue. Had this been a one time occurrence I would not be writing this review, but after a second visit ending with me forfeiting breakfast items I am feeling flustered enough to warn my fellow Yelpers. The baristas are all very friendly and the store is clean. This is definitely the Starbucks to go to if you have nothing else on your agenda, but I'd recommend avoiding it if you're on your way to work. read more

They make all their drinks great. I was there around 8am on a Sunday, and the staff was loud in a nearly empty room. A few people went outside after giving one another looks with their eyes saying, "they're loud, let's go inside." I just wanted to scarf down my food and coffee fast before bowling a tournament at National Bowling Stadium. But if you're there to study or do work and don't have earphones, prepare for your train of thought to be disturbed. read more

Food and drink was good as usual. I went today to get some work done but couldn't due to one female employee with a high pitched, shrill voice. She was so unbelievably loud (I was at the door across the room by the front door) and needs to learn to read a room. This would definitely be a great teachable moment for management. If you can review the footage and audio I encourage you to do so. She talked, sang and screamed so loud the entire time I was in there. I shouldn't know so much about her but she talked the entire time to co workers and her voice is like fingernails on a chalkboard. I'd love management to review the footage and see four of us who got mad and left. People were pissed. I'm not exaggerating one bit. Then, after being obnoxious for an hour, she sat at the table next to me with a guest and talked loudly, and used colorful profanity, for 5-10 of the most annoying minutes. When I say she was "over the top" I'm not kidding. One elderly gentleman left cussing because he said, "I'm not gonna get sh*t done in this fuc*ing place with her being this loud". A man trying to read a book looked at me and said, "is this a joke?" She was a 30 year old (approx. I heard her tell the guy at the table next to me "when I was 29") wearing a black and white bandana over her long brown hair, glasses and jeans. This is a real opportunity to have a discussion with her. People were talking crap about her as they walked out the door. She told a coworker she has been there the second longest of any employee there. She should have some common sense and know how inappropriate she was read more

This Starbucks staff here doesn't orders right or listen to the person orders at all and they didn't repeat the order back at all and they forgot the banana bread on the frist order go back and order off the app told the cashier do not warm up and they did they screwed up my sister drink didn't listen to what she wanted and the when spilled he5 coffee and she asked for napkins I'm busy I'll get to it no napkins at all in the napkin dispensers at all they didn't even offer to make my sister a new which I think they should of read more

Drinks are always great....when I get them. Twice I've done an online order only to arrive 15-20 minutes later and my drink not be ready. Buttttt as stated above, when I get my drinks, their top notch and exactly how I like them. read more

Starbucks - My venti medicine ball - Coffee & Tea Near Me - Reno, Nevada

I usually love Starbucks. The locations by my house are always organized. But this location is a mess. My mom ordered two drinks for us. I went in to grab them and was standing by the pick up station for about 10 minutes before the barista asked me what I needed. I told her that I had a mobile order. She said okay, checked the machine that dispenses the tickets, and then worked on a bunch of different orders without another mention to my order. My mom came in to see what was going on. The other barista gave us a lame excuse that the order hadn't popped up in their system (IN 20 MINUTES!!) and finally refunded our order. I get that they're busy, but that is not an excuse for floundering around and not really trying to resolve the issue. I'm not impressed with this location. Just to clarify, it's just this location. All other locations of Starbucks are pretty competent. read more

Nice starbucks! Pretty bright inside environment. Clean restroom. Lots of tables lots of seats, lots of power plug sockets. Friendly staff. Even during closing time they let us stay. Staff was nice and explained different drink options. Drinks tasted good. As expected. Same as most starbucks locations. Overall a great coffee place! read more

After long hours of work taking care of other people, I went to Starbucks to sit and do something on my tablet. I ask if the burrito has cheese and the girl working today said yea we can't take it out so I was like okay that's fine. And I got my burrito looking like this after my first bite. I really just needed to relax and have my lunch! Like did she seriously made a pig out of my burrito?? When I got my coffee I said thank you and she's like "yea" with an attitude I AM SHOCK. Bye read more

Starbucks - Coffee & Tea Near Me - Reno, Nevada

This is my favorite Starbucks out of all the Reno locations. Besides being the closest, it's also open the latest. It used to be open all night then got changed to 11pm, not bad considering most Starbucks locations around are only open until 7,8, or 9pm. The baristas are friendly too! As usual, like all Starbucks-they'll make it right if your food or drink doesn't taste right. If not, a quick call to their Customer Service will solve your issue(s) read more

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I normally love the Starbucks, but I just wasted my entire lunch break coming over here just to realize that they close two hours early. Pretty unacceptable. read more

This is the noisiest Starbucks ever. Staff yelling constantly. So much for quiet reading.

The 4 stars is for the nice gentleman that tried to help me log onto Starbuck's wifi. Sadly, my chrome book did not want to comply, but a server there today spent the time helping me connect and I appreciate that. This place is packed with nonstop people lining up all throughout the afternoon! Who would have though this hidden gem tucked away near Applebee's would get so much foot traffic! Clean, organized and consistent with the Starbuck's brand. read more

This Starbucks is now my go to Starbucks. I was given excellent service from the staff here, Autumn in particular, honestly made my day. She really deserves the shout out for the service I received yesterday. She was patient and kind and a great conversationalist as we ordered. Definitely will be coming back! read more

Employees don't understand the concept of order ahead with mobile app, and too lazy to bring the already drinks to the pickup station. I stood there waiting for 7 minutes watching my drink sitting there while the person made it told me that it would be ready shortly. Then a designated mobile app employee came over to get my order which was just sitting there. I wasted 7 minutes of my life with lazy idiots. Not going back here for sure. read more