I love winter time at Starbucks the holiday drinks are back and obviously I had to get one ! I love the crème brule latte it's my fav ! It's the season ! I've been to many Starbucks and you start to realize some are better than other ! But I've never had any issues with this one located in Cromwell Ave in Rocky hill ! And the staff is always friendly and usually have most things in stock ! read more

The wait is sometimes HORRENDOUS, I was in a rush and it ended take at least 30 minutes for ONE DRINK. The food is pretty good and I have no complaints. And they keep it pretty pristine. Maybe go to a different one if you're in a rush. read more

Starbucks - Strawberry Aa Lemonade Refresher - Coffee & Tea Near Me - Rocky Hill, Connecticut

I stop in here quite a bit. The parking is pretty good. You walk in, get in line, and order. The staff is super friendly, and the food is always good. How do I get busy here? I walk in, toss my bag on a table, and go order. Ok, what do I get? A hot double espresso; a tall, cold, while milk with ice; a ham and swiss croissant. I pay with the app and go sit down. Since I'm eating in, the food doesn't go to the takeout alphabet area. It just goes to the slot between the straws and the lids. Sometimes n they bring the food to my table. It depends upon how busy they are, and believe me, they can become rather busy between the takeout, the eat-in, and the drive-thru. I set up my work and simply chill here. When it's busy, it's noisy. When it isn't, it's strangely quiet. Either way, there is music here, so YouTubers and streamers, don't catch a copyright strike! This is my hangout. It can be yours, too. read more

Barista with Disco Ball Tattoo is a gem , Barista with Addison Rae tag is always lovely. Vibes & service is great here . I go out of my way to go to this Starbucks ! read more

New location for the the Cromwell Ave store location. We now have a Drive Thru......Amen! So happy! No, I'm not lazy I'm 38 Weeks pregnant and still going into work so the Drive Thru is one less time to have to get outta of my best of a SUV. They also have a video monitor on the drive-thru we're you can see the person taking your order but none of the baristas seem to want to be on the monitor..... I have only had one barista actually use the monitor the couple of times I've used the drive-thru. The drive-thru moves pretty quickly. The only precaution I would say is when you leaving the parking lot just be careful since they are still do construction and the driveway is a little tight pulling out of the lot. read more

Tl;dr these people are awesome! I started coming to this specific location because I joined a Meetup group that uses this Starbucks as its weekly Sunday meeting place. The cafe is vibrant and happening, with baristas who are all very friendly and graceful. The cafe is spotless. It's always hopping, but never too crowded amenities include different kinds of seating, free Wifi, gender-neutral restrooms,.. One of the things that really sets this Starbucks apart from others I've visited are the notes of love, care, compassion, and hope at the entrance. There are seasonally appropriate decorations, some of which have some of these notes. These have meant a lot to me. There is also a board of similarly-spirited sticky notes, which I have contributed to myself. I hope anyone who needs to see it will. (And in this Starbucks you don't have to go out of your way to find them, though you might miss them if you aren't very observant.) I love coming here every week. My *only* issue with the experience is a larger Starbucks issue, not this specific place. I REALLY want to tip the baristas! They are underpaid and rely exclusively on *cash* tips since there is no way to tip by card or on the app. Well, I don't carry cash, but I want to give back. I'm thinking of hitting an ATM before I come next week so I can make up for all the awesomeness I haven't been able to compensate. read more

Half of what I expected. Literally half the cup of coffee. Starbucks employee said that "It's suppose to be like it. Foam takes half the cup." read more

I will never be returning to this location again and frankly don't see how they're even still in business, they've gone so far downhill. So I drive up, had to repeat my order 4 times to the person at the window, was told I'd be given my total at the window, waited over 5 minutes, and finally get to the window only to have this person try and hand me the wrong drink. Oh and then the breakfast sandwich it took me 5 mins to order? They were then out. So I said never mind. Still was never told what my order total was and then wasn't even told to have a good day or sorry. So I call to complain and the manager was absolutely unhelpful and defended the employee. Um I'm sorry, there's no morning rush. I point blank asked what breakfast sandwiches there are. And she couldn't get my order put in not once, not twice, but four times. Unacceptable. I'll stick with the one on Silas Deane where they have it together. Which please note my previous rating here was 5 stars so that's saying something. read more

Starbucks - Awesome barista's words of encouragement - Coffee & Tea Near Me - Rocky Hill, Connecticut

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A pretty much stereo typical experience at Starbucks. Staff very personal and with a good sense of humor. Drinks were delicious. This location had a good amount of parking and a drive thru. Service was fast when waiting for our drinks! read more

AHHH I LOVE THE WORKERS HERE. I come here all the time because it's close. The baristas always compliment me ideky. They are absolutely adorbs. Great coffee too. read more

Change has occurred at the Rocky Hill Starbucks in the form of a new location WITH a drive thru! The store itself is a lot like the other in many ways, but in some ways not so much. The store is much larger than the old one with many more tables to sit and do work. I loved the high ceilings and airy feeling of the store. I am giving it three stars (for now) because I think that there are some kinks to be worked out. With this new location being larger, it seems that they have hired more baristas who are still trying to get into the groove of things. It did take a bit longer for my order but I will let it slide (for now). Being even closer to I91 now - I have a feeling that my neighborhood Starbucks will seem a bit more commercialized now but time will tell. read more

So our family goes to this Starbucks every now and then. It's a friendly store, especially if you get served by Blue. He's got such a warm personality, and a natural way of making you feel special. I suspect he's too young to realize his talent. I imagine on his reviews he gets high scores on "interpersonal skills". He's in the right business: working with the public. We can never picture him tucked away behind a desk in some quiet office. Go to this location if you ever need a pick-me-up! read more

Order ahead is frequently turned off. On those days, I have consistently gone to the store to order in person. Uniformly I have found them to be well staffed and with fewer than typical customers. Additionally, when ordering ahead, I frequently arrive to find that I need to wait an additional 10-15 minutes for items to be ready. When this applies to food items, I can clearly see them sitting next to the oven ready to be packed but just sitting. Unless I ask, I would have to keep waiting. This is annoying and does not happen at the Middletown location or any of the locations I have frequented in Boston or NY. Please fix this!!!! read more

This location is the absolute worst of the worst. The staff seems to work at one speed - SLOW. Orders are wrong very often and even when online ordering you still have to wait forever to get your order. It seems there are always machines breaking down and only one person who knows how to take care of them. read more

This is probably the worst Starbucks I've ever been to. First off, plan on being in the drive thru for at least 10 minutes. One time they messed up an order and gave me such an attitude over it. I drive to Wethersfield if I can. They are like a well oiled machine over there! I wish the Wethersfield team would train the Rocky Hill location! read more

Not a great staff at this Starbucks. Went in to get coffee this morning and they forgot my order. I waited about 10 minutes (they were very busy) until someone asked what I ordered. I'd have liked an apology, but again, I can chalk that up to them being busy. What I don't understand is why a store that's so busy would have their cashier call out the lady waiting behind me, several times to get her attention, so they could call her back to the cash register since they undercharged her 14 cents. This classless over-reaction is not only humiliating, but also odd to the line of people still waiting to place their orders. Seems to me that if it's the store's mistake to undercharge 14 cents, they can get over it instead of causing this kind of scene. This is the type of stuff that I've seen at Dunkin Donuts and I really thought Starbucks was better than that. read more

WTH- I absolutely hate this location! Not due to an inconvenience of location but due to the extra extra slow staff that they have hired! Went in on a Saturday evening 5 o'clock approximately with one car ahead of me - took me eleven minutes, I timed it. ( not like I am an ass£££!- I have had issues with this Starbucks for a while now and just wanted to time my experience before I actually made a review) Sooooo- 10+ min to get one drink! Very slow and what I would consider rude customer service considering on their turnover time. Ps- Starbucks in Wethersfield is awesome read more

ZACK !!! The Store manager was Very nasty , he Doesn't care about the Customers at ALL ! I am very disgusted he argued With me in the line while others waited more then 20 minutes for there drink . I would never return he has poor customer services and needs training . I feel bad for anyone that Stops at this location and has to be at work on time read more

A new location makes this Starbucks step up high. Everything is brand new here, which gives you the best look of it. Clean space, decent enough to accommodate both indoor and outdoor seating. Great staff, added they have a pretty good drive through and the service is pretty quick too. read more

VERY SLOW drive thru. Don't even want to guess what the speed is on the inside. While waiting at the drive thru I think I put my car in park about 4 times. Cumberland farms it is next time. Lmao!! Funny, not funny. read more

Not sure why the reviews aren't too great, considering this location is ALWAYS busy. There is a convenient drive-thru, as well as outdoor seating, which is always a plus in my book. Yea, you may wait a little longer then you would like, but they are definitly staffed and keep it moving. Enjoy coming here for a study sesh or quick coffee break. read more

Starbucks - Coffee & Tea Near Me - Rocky Hill, Connecticut

Visiting this location every few days for the last couple of years and always have a pretty good experience here. Sometimes service is slow because they get overwhelmed but I normally order through the app and my order is always ready. Every once in a while they forget to add syrup to my coffee and I have to go back. read more

The new location has opened and the old one that I've gone to for years is boarded up. It's sad in a way, but the new building has a pretty open floor plan, high ceilings and a good amount of seating. There is now a drive-up, which is a great perk (no pun intended), but I usually prefer to just go inside. The wait time on a weekday morning was a little much, but it's to be expected I think. For some reason, my Starbucks app couldn't find this store so I was unable to order ahead, but I will definitely do that on my next visit to cut down on wait time. I recognized the same friendly faces that I came to know at the old store, and of course they offer the same delicious coffee. Maybe next time I'll get the full experience by being lazy & using the drive through! read more

To echo similar reviews, this location sucks. I ordered my coffee at 6:52am for pickup. After waiting on the drive through line for over TWENTY minutes, I got to the window only to be told that my order wasn't made yet because they were "backed up". Other locations have a person dedicated for mobile orders, in store orders, and drive-thru. This location needs some serious time management training. Not a great way to start the day! read more

If you walk in and order a coffee You're a ticket just like the drive-through you have to wait for half the drive-through To get served Before you get your coffee so your Is better off just staying in your car and going through the drive-through It's horrible, Very poor, terrible management I've ordered online and still waited 15 minutes from my coffee After showing up Come on people read more

This is my favorite Starbucks in the area. The staff is so nice, courteous and professional, and they make the best Pumpkin Spice Lattes.

It's 5/21/22 - this is like the 3rd time this location has been "temporarily closed". I hope they're getting new owners. This is by far the worst Starbucks. No product consistency, slow service and rude employees. read more

Poor acoustics in this new Starbucks. Difficult to carry on a conversation...like a gymnasium. And, disappointed to find the entire bakery case empty at 8 PM even though the cafe was full of people. read more

Starbucks - The unfinished ceiling. - Coffee & Tea Near Me - Rocky Hill, Connecticut

Fire the Manager, and Fire the Architect too. I've been in this location a few times, an each time I forget how incompetent they are at this location. A tall decaf coffee should not take 10 minutes, but it does here. First they had no decaf coffee beans. Hmmm... this is Starbucks, no coffee beans? After that they make me a decaf Americano, but it takes forever. This location in unbelievably loud. I was there with my colleagues prior to a business meeting in the area. We could hardly hear each other. No, guests don't want background noise on par with a rock concert. read more

Ordered a tea drink in the drive thru today and when I tasted it it tasted like it had coffee in it. So I parked and brought it back inside and the worker who made it told me there was no coffee in it and that it's what I asked for. I told her it tasted off and that I would pay for a new one and she proceeded to just make me a new one while giving me attitude. Then continued to whisper to her coworkers and stare right at me making me feel in the wrong. Really, really rude and unprofessional. Not great! read more

Worst Starbucks ever! I live nearby and this starbucks is the slowest Starbucks in the area! I went in today and ordered a coffee and a sandwich. They gave me my coffee right away and asked me to park in one of the parking spots for my sandwich. Waited there for 13min and the barista finally came up with my sandwich with no apology no gift card no nothing! So I asked him why it took so long and he said the oven was off! Very disappointed by this Starbucks! Will no longer go there! That's unacceptable for a drive through! And for a Starbucks! We pay the higher price for a reason not to wait 13min for one item without an apology from the staff! Unsatisfied customer! read more

Service is so slow and half the time they are out of the thing I ordered on mobile which creates a hassle

I love starbucks but the drive thru at this location is absurdly slow! on top of the drive thru being so slow the drinks aren't even made as well as other locations! this place really needs to get it together! read more

They're kinda rude here and give you a hard time when they mess up on a drink. The wait is also insane. Plan to be in the drive through for 15 mins+ even when it's not busy. Would not recommend this Starbucks at all. It's honesty worth it to drive to middletown. read more

I swing by here every so often on my way home from the gym, not my favorite location as they are constantly out of no splash straws and I end up burning myself doing too much at once and getting splashed with coffee. #fail Otherwise a typical Starbucks... read more

Love this Starbucks so much more than the previous location down the street. It's nice and refinished, fresh modern feel with a drive thru and a much welcomed expanded drink selection. Take for example the nitro cold brew. Probably my favorite cold drink they make. And something you can't find at every location. read more

Tip shaming by 20-something worker, with red-hair and thick black glasses on June 14, 2016, 3:30 PM, Drive-thru window. My family and I bought an ice tea at the drive-thru service. The charge was $4.46 (or $3.46). The worker could see I had the bills in one hand and that I was collecting the change part of the bill - which means he wasn't getting a tip this time. ( Side Note: I know service workers work hard and do not receive a livable wage from Corporate employers. Therefore, I always throw a dollar in tip jars, or the remaining change if I don't have a single dollar bill. This time, however, I chose not to.) Anyway, as he took the change and input it into the register, he asks: "Do you want your change?" I reply: "Of course I do." He replies, sarcastically: "Here's your four cents." He gives a clown-like wave as we leave. Another attempt to throw sarcasm because he wasn't getting a tip for pouring ice tea in a plastic cup. Unprofessional tip-shaming, rude and immature. We called the Corp office and made a complaint. When we return from vacation, we will be contacting the store owner. As a whole, the other employees are professional. The wait is a little long here but they work as fast as they can. Perhaps another employee on the floor would help with the long wait. By the way, they keep a Tip Jar outside of the building. When you drive to drive-thru, you'll see a big Tip Jar situated on the outer window ledge. Yes, it's outside the building. If you don't tip, you will experience an attempt at "tip-shaming" by a red headed male with thick black glasses. You have been warned. I doubt he behaves this way toward men. Can't picture him asking a man "Do you want your change." Naw. read more

The drive thru is always fast and the baristas are always friendly. The barista by the name of Blue is there every single day (just about) and he is the nicest person! So friendly and he works quickly. He's definitely someone that I think management should recognize. read more

This location is the absolute worst starbucks I have visited. I live near by and I go out of my way to drive to Wethersfield location. #1 The coffee is ALWAYS burned and over brewed. It always tastes like cigarettes. A simply iced coffee is bitter. For a place to be known for coffee, how do you screw up this main characteristic? Fix this problem at this location please. #2 The staff is impolite and slow. They do not make an effort to know their regulars. They are children who were not trained or hired on customer service. #3 The wait time is ridiculous. You will be there at the very least 11 minutes through the drive through and that is with two cars ahead of you. #4 The customer service is unapologetic about anything. Even if they are at fault, you will not be reimbursed or offered anything for your inconvenience. The overall experience leaves a bitter taste in your mouth at this location. Pun intended. Stay far and take heed to the reviews here until the staff is completely retrained or rehired. Starbucks touts that they are the best luxury coffee chain and we the people should get what is advertised. I advise to spend your $6 wisely. Or even $3, you will be sorry with the taste and/or the service. read more

Starbucks itself is a great business but there's this one barista named Ashley and she was the absolute the worst. She was the rudest girl I heard of with an immature attitude. And I'm not the only one, today my friends said she claimed to be harassed by them while they were in the drive thru getting two coffees. She came out to deliver the coffees and as soon as she saw them she ran crying forcing another employee to finish their order, THEN called the police on them and said that they were banned from the Starbucks (keep in mind they literally order two coffees and said nothing else to provoke this situation). While they won't be allowed back to this establishment, I will never enter this building for as long as this immature girl who can't handle a breakup works there. read more