I haven't found a local coffee shop I love in the Normal Heights area, but I can always count on this Starbucks. They always make my coffee just right! I usually order ahead on the mobile app and pick it up -- it's always ready on time. The staff here are friendly and great every time. read more

Starbucks - Coffee & Tea Near Me - San Diego, California

Kevin, Hailey & Aileen are all courteous, helpful, friendly, they ALWAYS, say Hello, and Good bye. The store is clean, the bathroom always has toilet paper. Yesterday's crew of Patrick, Rob, and Hailey again was fantastic, great manners, very good customer service. Max, is a hard worker as well. Gold Star for everyone. I've been coming here for 10 yrs. It's my neighborhood home away from home. read more

This location is like many other Starbucks--overwhelmingly focused on mobile orders at the expense of in-store customers. On several recent visits, I've had issues with my iced Americano, often finding they didn't add enough cream as I ordered through the app. Despite standing right in front of the baristas and attempting to get their attention, I was ignored while they continued their conversations. When I finally spoke up, it felt like I was interrupting them, and their reactions were less than welcoming. I miss the days when baristas were friendly, attentive, and genuinely engaged with customers. It feels like the current training, workflow, and priorities are entirely geared toward processing as many mobile orders as possible, with little regard for those who come in person. It's efficient, sure--but at the cost of good customer service. Maybe pretend you care about customers? Honestly, it's enough to make me consider going elsewhere. read more

The staff was friendly and welcoming. The store was clean. Thanks so much for being kind!

How do I need to give 0 stars. We came over to Starbucks because of the hype of the new Summer drink. But everything else was a total fail. The cashier who rung us up was rude and talk to her friend through the process and then my food was thrown at me!! WTH kinda customer service is this? Also my bacon breakfast sandwich had no bacon and we went and asked for another and she was once again very rude and didn't even acknowledge what my boyfriend was trying give her the sandwich back to her just ended up throwing a new sandwich at the counter didn't even say "order was ready" just had to hope we grabbed the right sandwich. I'm very disappointed this is in my neighborhood I manage a local business as well right in Adams ave, sad to see a business act this way. read more

This is walking distance from my friend's place when I stay in the city. We've come here a couple of times for our morning coffee. It's a decent location, super convenient, clean and spacious. The only thing I do not like is them promoting a "drink of the week" which they are out of ingredients to make with. Please don't do this, it's heartbreaking for some of us. read more

Starbucks - a drink of the week sign - Coffee & Tea Near Me - San Diego, California

this is by far my favorite starbucks. Everyone there is nice and service is quick. Ayleen and Patrick specifically always make me feel welcome and cared for read more

Very friendly employess, very welcoming and sincerely nice. I don't usually go to this Starbucks and had a great feeling, service and sense that everything was super clean and constantly tended. My drink was delicious and I had a great impression. read more

Starbucks - a pink drink, a notebook, and a picture of a woman - Coffee & Tea Near Me - San Diego, California

There is a young woman working here with dark hair who was talking about art with me today while she was making mine and my girlfriend's sandwiches and drinks. The Matcha and sandwiches were delicious and I really enjoyed speaking with this employee, so here's a 5 star review for awesome food, drinks, and this kind employee! Thanks so much for making us feel welcomed! read more

Starbucks - a hand holding a cup of green tea - Coffee & Tea Near Me - San Diego, California

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Man, what a disappointment. They missed on all levels; messed up my 2 drink order, slow, slow, slow (15 minutes)... charged me for cream? seriously? it ends up, the manager was the one that messed up my order AND the bathroom looked like a hobo lived in it; super disgusting. Really gross on a number of levels. I didn't even use it because I couldn't was my hands in the sink. I have been to many Starbucks in my life. This one was the bottom 5%. Come on Starbucks! You can do better to train your people and be organized. Get you stuff together. read more

Very disappointed in this Starbucks, I have been a loyal customer for 5 years and they started not filling up my no ice venti latte to the top, it's only about half way to 2/3rd full. Yet when I order a hot latte venti it's filled to the top. They are the only Starbucks I run into this issue with, the other locations on El Cajon, university, etc don't do this. I complained to the manager who didn't seem to rationally understand this makes no sense that the vent iced is more expensive than the venti hot yet they don't fill it to the top. I understand she doesn't make the rules but the other Starbucks don't follow this and for someone who is a loyal customer I felt she was kind of rude about it, even one of her staff said yeah guess that makes no sense. She then made me pay for a side of milk to fill up my cup. Will try and go to other locations moving forward, very disappointing. read more

As a shameless Starbucks fiend, I've certainly tried out several locations around San Diego. At this location, I've only witnessed consistently kind service with customers and full drinks!! Cannot complain at all. Favorite neighborhood starbies give these people a raise!!!! read more

I went with my family to order some gift cards and drinks, and the lady at the counter was very polite with us. I tried ordering a new drink but did not like it, but the very kind lady offered to make me a new drink! Very pleasant experience, and very impressed with the customer service read more

I ordered two drinks through the Starbucks app before I arrived. Once I got there I payed for my third drink in store and scanned my gift card. I received that drink first. It was set on the counter. I waited for my two mobile orders and saw customers who ordered after me and my friends receive their drinks first. My name was never called and the drinks were never set on the mobile order pickup counter. Just as I was about to ask for them I spotted them both under/behind the counter where the drinks are made. They were out of plain sight &neglected. I only got them after telling the barista they were mine. All 3 of my drinks had my name on them so I don't understand what the issue was. I know understand that you tip after you receive everything not after you're done ordering. read more

Starbucks - I had to spot my 2 mobile orders from under the pick-up counter in order to get them.My name was never called. - Coffee & Tea Near Me - San Diego, California

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This location is a great neighborhood spot. I stopped in before heading for brunch at the Rabbit Hole across the street for some coffee and a pumpkin scone, and more importantly, to get some work done. I had the Grande Veranda with no room which was good and one of Starbuck's lighter coffees, if you can call it that. The coffee was pretty good, however that pumpkin scone was fantastic (http://www.yelp.com/biz_photos/starbucks-san-diego-184?select=z2c7zVy91tglEEldDMI-8g#RMqJHVB3WmjJzgmSPiRKug)! The scone came with a delicious vanilla frosting and several strips of a pumpkin frosting which was great (http://www.yelp.com/biz_photos/starbucks-san-diego-184?select=z2c7zVy91tglEEldDMI-8g#_8AAlOKaJhWpAYmaoI9y4w), but what was great was the inner workings of the scone. The scone was moister than moist and packed with great pumpkin and a mild spice flavor (http://www.yelp.com/biz_photos/starbucks-san-diego-184?select=z2c7zVy91tglEEldDMI-8g#uLtmVIxvDiZGDcjkBiC1zQ). This scone is a winner in my book. The young ladies who were running the counter were great. One of the girls made me a whole new brew of Veranda when she noticed it was down to its last few cups. I had to wait a bit, but I liked the consideration. This Starbucks has a lot of large tables for study groups and a good amount of seating outside. Oh Hail the Pumpkin Scone... read more

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I live close by and have been frequenting for years. Its a solid starbucks. I appreciate the staff because many of them remember me or my daughter or my dog. The drinks are always good. I worked with Alexia yesterday and she was particularly sweet to me. Thanks Alexia! read more

Zero stars. This store is always understaffed with people that are either new to this job or improperly trained. The total knowledge of their own product is minute, the staff just seemed to go through the motions to collect a check because I wasn't their friend, they put minimal effort toward greeting me and making me feel at welcome. Angry customers interrupt constantly because of the mistakes that the baristas make and they are always out of stock on products in their display case( I literally have to ask for peanut butter bars and string cheese and apple juice everytime, then the staff looks at me like I inconvenienced them. This has to be the worst Starbucks I've had the displeasure of entering. I am honestly jealous of the people that haven't experienced this horrid chain store. These employees are so self absorbed with their own lives that they have no problem ignoring or interrupting the customer while taking your order and then blaming you for their mistake. Jon, tre, Alec, and Rhys are constantly gossiping and always forget my name drink or any details about me after a year of coming in they still can't remember me. As a ex-frequenter of this place, it's easy to see how this stores poor management has turned over nearly all it's employees. read more

Had a terrible experience, at this location. I am a partner and I go in this store and have this partner charge me for this drink when I get it as my Mark-out drink. She first asks me if I worked that day which I did. But this does not matter because due to covid the drink mark outs are free. She then asks me for my store that I work at and I tell her. She acts suspicious and is RUDE and skeptical of me in her tone and body language the whole time. She then asks to see my id, and refuses to scan my partner numbers and rather have me tell them to her verbatim. (This is probably bc she doesn't think I am an actual partner) After all this RIDICULE and biased treatment, she then charges me. Looking as if she's ready to argue with me. I pay bc I do not want to cause a scene. As I watch her make my drink she skimps out on most of the flavorings and even gives me extra sweetener. (I only know this because I AM A PARTNER) OVERALL this women is the RUDEST partner I have encountered in my life and does not help create the THIRD PERSON SPACE that every partner should. If she does she have the decency to be nice to a partner I don't know how this women is possibly nice to her co-partners or even customers. This women is normal height maybe (5"4-5"5) curly haired and middle aged (late thirty to forties maybe) she has a smaller build. read more

Obviously I love this place, I'm here on average of 5 times per week. But what can be said about "Starbucks" without sounding redundant and trite? Instead I'll just comment on what makes this location stand out. Of course, the neighborhood. But I suppose that is an extremely biased statement. The fact that it is 2 blocks from my house probably isn't relevant to anyone reading this, either. But that *is* the most awesome part for me. The baristas here are all super friendly and nice. They go out of their way to make sure you're happy. On the very rare occasion where they get the order wrong, they replace it immediately, no questions asked, even if the drink you ordered is more expensive than the one you actually paid for. Also, on the (probably rare for non-klutzes unlike myself) occasion where you drop/spill your drink, not only do they not get mad at you for making a mess, they give you a whole new drink and insist upon your accepting it. It's a great haven to escape the heat during the summer, as they will have the AC blasting, and free wi-fi for you to sit and write yelp reviews, or whatever you do on the internet. The outside patio is also a great place to sit on a Saturday morning, sipping a latte, eating breakfast, reading, and watching the going-ons of the neighborhood. There IS the awkward guilt of seeing Lestat's right on the opposite corner and feeling like a sellout for opting for the corporation over the privately owned business... but here is the only place I know of where I can get a hot yummy breakfast for $3 and 300 calories (Reduced-fat turkey bacon & white cheddar breakfast sandwich FTW!). Parking can be a bit tricky during the rush hours (ie: morning time), especially in the pre-coffee daze that most people arrive in. Usually you can wait about 30-60 seconds in the lot and someone will walk out and you can take their spot. There's also usually parking along Adam's and around the corner on Felton where there are two green-curb spots. Just look out for the street sweeping signs, as those meter maids prey on our precaffeinated oversights for city funds. Love this location and plan to be a loyal customer for years to come. read more

Yay! The strawberries and créame has become my favorite but Claudia the Baptista made it extra good adding all the strawberry's in it so delicious. Great location. Thank you ladies for great customer service!! read more

Starbucks - Perfection! Yummy yummy for my tummy! - Coffee & Tea Near Me - San Diego, California

I will never go here again and neither should you. I purchased a protein pack and once I arrived at work and took it out of the bag I saw it contained molded fruit. I spent half an hour of my work day talking to customer service who refused to refund my debit card for the molded food unless I kept the molded food all day, and went back to the exact same Starbucks and then the manager would "see what they could do" wtf!?! Worst customer service, disgusting quality. read more

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First, I love Starbucks coffee lattes. But THIS Starbucks has the nicest people working there. They are kind and interested in all their customers and always pay attention to our orders. read more

I swear; most of the negative reviews here seem to be from the most entitled of entitled people or from people whom never worked in a coffee shop before. People think it's easy work but it can be stressful and minimizing. The team at NH has always made an effort to get to know me (and my drink) and make me feel welcomed. It's a great Starbucks and I'm glad to see the baristas being able to work again especially in the midst of a pandemic. read more

I can't believe they closed the store at 8:48pm. The store hours are until 9pm. I was unable to buy my coffee and won't have any to make in the morning at home. I'm really disappointed because I literally walked 5 blocks from my house and made it before closing time and they closed early. I will not go there anymore. I usually spend 10 to 30.00 bucks a day buying their coffee. Looks like it's time to go somewhere else. They could care less and have no problem closing before 9pm. read more

This location of Starbucks is a winner when it comes to Customer Service, friendly attitude by the Staff, chill Lobby with a good local San Diego feel. K9 friendly! Manager Kevin is a standout Winner of an employee, to be sure! His management demeanor and professionalism in the Food & Beverage industry is similar to a experienced Concierge at a fine hotel. Kevin's commitment to the Starbucks brand, advancing his career is admirable. Great choice for a neighborhood Coffee House! read more

Location is great! This outlet has a neighborhood feel and like te fact that locals rush in and out here as part if the routine . Nice to people watch whole enjoying the treats and coffees Busy busy baristas as foot traffic is hectic. 4 legged friends expected to be seen. Wish they close later in the night. read more

Hailee and Cindy (Store Number 13640) really stood out and made the experience here for my friend and I an outstanding one. The other day, there was a man who had gotten really drunk and started going on shouting inside the shop and the two employees, Hailee and Cindy, did such an amazing job with keeping everyone safe and as well as making sure the drunk man left. On top of keeping everyone safe and comfortable while working in the shop, the drinks were on par. When I ordered my drink, they both made sure everything was good and they both were just making sure our personal experience was great. Thank you again so much read more

This Starbucks is in a great location to just sit and watch the early morning traffic go by. Bring a friend and sit outside and see the the different people walk by. It's nice to see patrons bring their dogs. The baristas are very friendly. read more

Starbucks - Coffee & Tea Near Me - San Diego, California

This location is small and the parking is terrible. Small lot and not a lot of open street parking. Other than that- it's just like any other Starbucks. read more

Starbucks - Needed - Coffee & Tea Near Me - San Diego, California

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Tried to give my local Starbucks a try,but it turned out pretty bad.Took " way" too long.Thuu I s place is pretty understaffed for a pretty nice size Starbucks in my opinion.Either hire more staff for close the store.Wuit wasting people's time! read more

This is a true neighborhood market store. We see each other every where even when the baristas are off work and out and about. This store cares....PERIOD! They are professional, playful, helpful, fun and quick without compromising quality. really going to miss Trey, LeAnn, Brandon and Justin when I move 8(....you make my day brighter even when you have to figure out what I want but I can't say how grateful I am that you pull it together and when I say Marco you say Polo....you know exactly what drink that is and exactly how we want it made. That's true love, and the love that you'll only find at a neighborhood store. It's, its...just family man. read more

Starbucks - This is why I love this store! They love me and I love them. - Coffee & Tea Near Me - San Diego, California

I ordered my food and drink... the hot sandwich with absolutely no sauce on it was available in seconds the drink took almost 10 minutes to make... and then all they can offer is sriracha??? Hi?? Not everyone likes to burn the hell out of their mouth!!!! I asked for ketchup... waste of money and way too long of a wait read more

Distracted barista made wrong drink TWICE, nobody cared. Came to see if it would be worth the hype, since they opened a block from my indie fave, Dark Horse: NOPE. "Handcrafted beverages"? That's like saying Pillsbury crescent rolls are made scratch with love. This Starbucks uses automatic espresso machines and has hired disengaged folks to operate them, in typical corporate fashion. If you want a predictable corporate experience, (some do!) head here. If you want individual attention, local flavor and incredible coffee, go down the street to Dark Horse. (PS, I'm visiting from Memphis. Got no dog in this hunt. I Just call it like I see it.) read more

They are constantly closing 10-15 mins before closing, which is quite frustrating to be honest! The baristas are really friendly but seem to be more so focused on finishing their closing tasks than the quality of their drinks. read more

I almost feel like I'm cheating on my girlfriend when I come to this Starbucks. Why, you ask? Well... it's right across from one of my favorite coffee shops in San Diego (Lestat's). I should be over there, rocking my usual Americano... but on a blue moon, I might dip into the 'Bucks for a similar caffeinated beverage. Friendly folks, which is pretty standard for Starbucks. The parking lot is a plus, even though it's hard to get out of there... and it's sometimes a bit faster to get in-and-out. Hence, the reason I hit it every so often. read more

5 stars if for no other reason than to counter the hatas. It's a Starbucks. You really shouldn't need to consult Yelp before you head to a Starbucks, but since you did, you'll be happy to know that this one is pretty much like every other location. Spacious interior with lots of windows and armchairs. Nice outdoor patio to sit on a warm day and bask in the coolness of Normal Heights. Bonus point for having their own (albeit small) parking lot. read more

I am not a Starbucks fiend by any means. I actually prefer 7-11 coffee. However, I love this Starbucks. I love how large it is inside, that it offers plenty of seating, and that there are many large windows to gaze out and let the sun pour in. I also love the staff, they are very friendly and conversational and good at making the fluffy drinks. I'm definetly not on the hate-train for this one. read more

It's a starbucks, and if you spend anytime on the road, then chances are you love them as much as I do. Clean bathrooms, consistent drinks and wifi are essential. I do have to comment that everyone here is very cool, and very nice. I showed up here once at like 5 in the morning after my girl broke our french press, and they took everything out of the bottom cabinets looking for a new french press. Very nice. read more

This is my favorite Starbucks. The staff is very friendly, hard working and efficient. I will drive a mile out of my way to go to this Starbucks, even though I live one block from another Starbucks. A big part of Starbucks are the friendly Barista's and this Starbucks is exceptional! read more

I'm from laguna and am not as used to the grit and grime of El Cajon. I'm sorry, I sound terrible, but it's true. This starbucks was a sparkling oasis for me. So clean, so pleasant, and staffed by 2 very pleasant baristas. It was really great. Great nitro cold brew! read more