This Starbucks is right next to my gym I walked over and just asked for an iced water but they refused to give me one because they said I needed to make a purchase?? Water is supposed to be FREE people and honestly it was just annoying because I didn't bring my wallet or anything. Honestly ridiculous it's just an iced water. Lowkey wanted to ask the manager and check but didn't want to waste anymore time and risk getting a bigger headache... read more

So I waited in line for HOURS at Starbucks for their new merch drop like so many others who even camped out overnight Minutes before doors open turns out employee (Samantha aka jinx) had already bought most of the merch before anyone even got inside. When I asked about it, the worker got rude instead of understanding that people waited all night for this. Starbucks really needs to fix this set limits, stop employee pre-sales, and make it fair for customers who actually show up and wait. Also other employees (jacob and one other girl along with Samantha) on shift where all laughing and being very unprofessional about this situation and rude. This place is like getting a good coffee in the ghetto not ok. read more

I've been visiting this location for too many years to count as it's located down the street from my house. While there have been a few times where they did not deliver, honestly, they hit in stride more often than not. I am not too difficult of a customer when it comes to my complexity of an order (Black drip coffee), but they always leave enough room for additional cream and sugar and brew the coffee well. Staff are quick and to the point which is nice when you need to get in and out in most cases. Always happy to revisit. read more

This is my go-to Starbucks, I wouldn't say I'm a regular, but I have regularly visited over the past 12 years! Never had an issue with anything I've ordered here and the people are always kind and accommodating! read more

Typically I'd go to a local coffee shop but this evening I was in the area and needed a place to work and this was all that was open later. I never write reviews but Emily and Gavin were so helpful that I had to. Probably the nicest Starbucks baristas I've encountered. If all locations had staff this nice I'd be in Starbucks much more frequently! read more

Always order ahead of time on the mobile app and they always have it ready in time. Staff is friendly and follow directions very well for the drinks we order. I usually customize my coffee drink because I don't want a super sugary coffee. I usually get their cold coffee with light ice and it's very good. I have also had the lemonade drangonfruit tea. read more

Starbucks - Coffee & Tea Near Me - Sonoma, California

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This morning I stopped at this Starbucks to get my morning coffee on the way to work. I have the Starbucks app and I collect stars for using my own coffee cup. I like to use my own creamer for dietary concerns. Jakob a Starbucks employee refused to sell me a coffee because he claimed my coffee cup is dirty? Jakob told me he would sell me a coffee in a new paper cup , but no discount for my cup or Stars for using my own cup? I left the store and drove 1 mile to another Starbucks in a Safeway and the employee there sold me a coffee with discount and Starucks stars. What a hassle this morning for my coffee? read more

Wow!!!! 5Stars on customer service and super friendly staff, quick fast service with a smile, great location super clean and well organized. Great spot to sit all windows around, positive vibe! Perfect place for coffee, Chai latte and such a relaxing atmosphere. read more

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Starbucks is my go to for taking lunch during my Truck driving day. The Sonoma Starbucks is reliably good, clean bathrooms, good coffee, and friendly Staff. Some Starbucks are better than others for particular reasons, including the seating. There's some that have nothing but hard wooden seats, and others that have lots of padded chairs that are soft, like the Sonoma one, and that's preferable. The staff here is great too, including Gregor, who opens the Sonoma Store. He's super friendly and helpful, and goes out of his way to be kind and helpful to me, memorizing what I like and getting it ready as soon as he sees me. He obviously loves his job and does a very good job at making people feel taken care of. I highly recommend this store because of him and his enthusiasm for what he does. It really shines through. Not all Starbucks are as good as the Sonoma store. Come in there in the morning and you'll see. Ok I am coming back and updating this review to a TEN STAR review for Gregor and Ruby specifically! In the last few days I had my power shut off in the PSPS, and this amazing opening duo were there to reduce and eliminate almost all the stress from having no power to charge my devices or even make coffee at home! Of all the Starbucks I go to, Gregor and Ruby are my favorite two baristas! They know what I like and make it as soon as they see me arrive, they go out of their way to make me feel cared about, and to make sure that I have everything possible that I need with everything that they have available. I cannot speak highly enough of these two. They deserve employee of the year! Thank you SO MUCH Gregor and Ruby! There were other great people there too, but those two stand out above and beyond. I can see them do it with other people too, so it's not just me that they make feel this way. Thanks again! I'm a fan for life! PS: to the management, please replace or fix all the outlets for power along the bench, they are totally worn out and barely working. We need those outlets during the power shut offs. Matthew read more

Starbucks - Gregor doing what he does best! - Coffee & Tea Near Me - Sonoma, California

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You can't go wrong stoping for coffee at Starbucks. Nice customer service and plenty spaces to sit down.

Always need the afternoon Starbucks to get me through. You know the feeling I am sure !!!!

Lady with half orange hair was very rude when I asked a simple question about a drink.

Edward the barista did a great job with my coffee and is always so friendly with me and all the customers...even if it's a super early coffee pick up, he's always so nice. read more

This place is just like every other Starbucks... clean establishment.. it didn't look like a big store or too busy from the outside but pretty spacey with a line with two workers...The workers handled the rush very well and got the drinks out pretty fast. Both workers seemed very experienced. Drink was made to perfection. The location has chairs and tables if needed for work or just to have coffee with friends and some chatter. Cute little place should visit if ever on Highway 12. read more

Starbucks - Coffee & Tea Near Me - Sonoma, California

Not sure what happened at this store. What was once a positive store experience, has turned into a consistently bad one. Employees ignore customers. And when they do interact with customers it's with an attitude. I don't need a negative customer experience to start my day. I'll go to Peet's across town where they create a welcoming experience. read more

Love this place and that is all I am going to say about this place.just kidding I love the vanilla bean with caramel it is so good and for coffee caramel frap and refresher dragon fruit lemon yup that is good try that for a other OH and the chocolate croissant so good also the service go get your self a vanilla bean with caramel and a chocolate croissant with a dragon fruit. read more

Awesome! Just Awesome! Friends are good to have! Always kind when. I order a drink. Love watching the fireworks on the Fourth of July!

the staff here are very friendly- nice place to sit and visit and plan your next adventure.

Nice convenient location in Sonoma. Great service and care is put into each beverage. Can't complain since I'm not a coffee connoisseur and never had an issue with any of the Starbucks locations. Comfortable furniture and a nice place to read briefly and unwind. I like the streamlined clean look. Starbucks is like the Disney Land of coffeeshop chains; perfect for the family contrasting local moody unsettling indie hipster coffee shops full of pot smoke. I enjoy both experiences; going to either depending which one is more convenient for me. Perhaps consistently, you cant go wrong with Starbucks? read more

Starbucks - Reading and drinking - Coffee & Tea Near Me - Sonoma, California

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Rylie the barista was so nice and friendly. She really made my coffee experience a 10/10 with her beautifully bright smile and positive attitude. Homegirl needs a raise already!! Go to Starbucks when Rylie is working for a perfect experience! Thanks Rylie read more

I ordered on my phone and you still need to wait outside the store just as if your just placing it it's so stupid and a waste of time save your money read more

Sam helped me out. He was so nice and friendly to everyone. I LOVE seeing workers with a great attitude. Totally makes my day. What a great employee! read more

I was deciding between peets or starbucks to drink coffee/do work for 2 hours. I decided on Starbucks and so glad I did. I also met "gregory," and he convinced me to take a chance on a new drink and boy was he right! I saw him interact with numerous clients as I sat in the store working. He is a great asset! read more

I stop here every once in a while to do some work when I'm in Sonoma but this was the first time I'd been helped by Gregory (hope I caught his name correctly!). If I lived in Sonoma, I'd come here more often! I'm 32 weeks pregnant so have to be conscious of my caffeine intake. Gregory answered my caffeine question so I knew which drink would be best for me. Little did I know, the drink I originally wanted had way more caffeine in it then I thought! He was very helpful and took great care of me and was super sweet once he saw my baby bump making great conversation and understood why I was asking about caffeine amounts. This place is lucky to have him and I'll definitely keep coming back! read more

An effective establishment starts with an effective leader and they've definitely got one here. The gal that manages this location cares a lot about her staff and her customer's experience and it shows. This is my 8th time at this location and it's always been a wonderful experience. I love the staff, very polite & friendly happy people. I enjoy coming to this location and will be back! read more

Starbucks - Awesome Starbucks! - Coffee & Tea Near Me - Sonoma, California

This Starbucks has the worst employees! THE WORST! July 9th 2019 the two employees who worked at 5:30 pm The guy working the coffee bar did not know how to make drinks. Clearly not a barista! My sister and I ordered two iced chai and the employee added espresso. We didn't order the chai dirty. Also he stemmed the milk and added steamed milk to the iced cup. Clearly he had no training and his co worker seemed not to care. Starbucks used to be a great place to grab coffee but now it's filled with employees who don't care at all about the customer experience. Charging a customer $5 for a latte is already a lot and having terrible customer service makes me never want to support Starbucks. I much rather support a local business. read more

I went in to order a breakfast sandwich and coffee, the guy taking my order at the front counter was very rude and dismissive when he told me they were out of sandwiches. In my opinion when you are already giving someone bad news you should try to be a little more understanding or at least not so dismissive of the fact you are out of product before 10am. We left and ate somewhere else. On my way out of town I then placed a mobile order for a coffee and when my husband when in to pick it up this kid had the audacity to question my husband on his whereabouts that day because he looked familiar. Accused him of 'hanging' around all morning after my husband had already given him the name on the order. What a way to make your city stand out in such a negative manner. We enjoyed a beautiful weekend with friendly people everywhere we went until we encountered this entitled young man representing your establishment. read more

We were disappointed by the service. We were traveling through town on a Sunday morning and used the mobile order service. After waiting and only getting one of our two drinks, my husband inquired about the other one. The person responding barely looked at him and said someone else probably took it (we'd been standing there the whole time). Instead of looking at the actual order, he said abruptly what was the order? We said iced coffee and I added "with cream and vanilla". He poured some coffee on ice and set it on the bar and turned away. I thought he added the vanilla but just didn't put cream in so I used the half and half at the self serve counter. The drink tastes terrible and we found it frustrating that both employees acted annoyed that we were inquiring vs. wanting to help. read more

We ordered the Peach green tea lemonade and my husband forgot to say just 4 pumps of the syrup when he placed in our order so I brought it back and ordered another tea and James took care of it even though it was my husbands mistake. James and the other staff were both very pleasant and courteous. I'm a realtor who travels all over Bay Area and go to Starbucks all over the bay so I'm used to seeing Starbucks employee who looks serious and barely smiles. James was very personable and smiled the whole time. Keep up the good work! read more

If you enjoy the flavor of burnt coffee have an cup of Starbucks. Always Disappointed.

This is the first Starbucks I've ever been to that doesn't seem to really care about getting you your drink quickly. The staff is very friendly, they often hold wonderful conversations with long time patrons that they know. This isn't the Starbucks to pop into if you only have a couple minutes, this is more of a 10-20 minute wait one. read more

This Starbucks isn't one of the better stores I've been to. It all starts with the staff, they aren't very friendly. When you have a suggestion or opinion and voice it, they don't take that as a way to better themselves or the store, instead they take it personal and as an insult. And when it comes to ur drink, just hope the person making it knows what they are doing. I recommend using the app to place ur order, that way u don't have to deal with the staff (unless they make u a shitty drink) read more

I don't normally review chain style stores (unless a particular location does something terrible), but the employees at this particular starbucks really are a friendly bunch. The coffee of course is as good as every other starbucks I have been to in the states... consistent and tasty. read more

So, Starbucks, overall, blows goats. I mean, really, their food is nothing but fat carb butthole nightmares, and their coffee is overly processed and tastes burned. But let's face it, Starbucks is everywhere so it is convenient. Now what makes this place AWESOME is that the barista called me "hon". She called the man ahead of me "hon" too. I like this country 'good ol boy' style of using pet names. "Here's your latte hon". Awww.... I was bummed out that I couldn't find an independent coffee shop, but after pulling into this location for a skinny sugar-free hazelnut latte, being called "hon" before making a 10 hour trek in the car, made my morning. read more

Good and a typical Starbucks. However the line is always long and the staff doesn't try to hurry at all. It's the only Starbucks in the area so they don't have much to compete against. read more

Starbucks - Coffee & Tea Near Me - Sonoma, California

Friendly people and great service. Much better than other Starbucks locations in Sonoma County. Even with huge lines during rush-hour traffic, they find a way to get to your order pretty quickly and remain friendly at the same time. I have never had an issue with them getting orders wrong. That's definitely a plus. read more

if you know me, you know that I absolutely love everything about Starbucks. first, I want to talk about what my favorite things are to get there. my favorite drinks to get there in the cold include Carmel machiattos, many types of frappichinos, iced teavana teas, and iced (peppermint) mochas. since its summer time. the service there is amazing. all of the baristas feel so welcoming and are very kind people. they provide the best service. I'm a teen, and I'm looking forward to my first job there, I hope to see you soon! read more

Starbucks - I recently went to this Starbucks. my favorite drink of all time now, it's called a Caramel Machiatto. - Coffee & Tea Near Me - Sonoma, California

Everyone is always friendly when I come in. I normally just do pick-up through the app but they always have it ready when I get there and they still say thank you for coming in! It's never very busy when I've been in and I've stopped by early in the morning, middle of the day, and later at night. They always make my coffee right and delicious! read more

Place is always packed in the mornings. Crew sometimes seems annoyed with customers and each other. Long wait times. Coffee is on par for starbucks. So all in all its ok....just dont expect stellar service and to be in and out quickly. read more

This location has the worst service and staff. I do mobile orders at multiple locations and I dont think ive ever placed a order here and had them either A) make my drink at all till I ask or B) make my entire order without me asking about it. The staff are insanely rude. Ive had toi leave before I could get mt food before because they take so long. read more