So this one takes the cake. Out of hundreds of Starbucks I've gone to over the years, this one is by far the worst service I've ever had. From the "wach yo name?", to the "we don't got the ingredients for that drink (in such a rude way), to them messing up my order, denying it, and refusing to help make my order correct until I get back in line to wait another 15 minutes. You should be ashamed at speaking to other human beings like that, and the higher ups at Starbucks should know not to hire people like this. read more

The service at this Starbucks is very poor. They care more about their hair than providing good service. They forgot my order after taking my money and after 10 min wait made it like it was my problem. read more

As a previous Starbucks barista, I was shocked at the uncleanliness, unprofessionalism, and poor customer service. One worker was (hopefully) on break; however, she stood next to the espresso machine licking her fingers of hot Cheetos. Additionally, there were five people in uniform; however, only one was doing anything (taking orders and money and then proceeding to make the drinks without washing hands). I realize people have lower expectations for airport Starbucks, but this one was remarkable. read more

Tried to order a frappucino 20 minutes before they closed and was told that "frappucino machine is shut down for the night". They also had thrown out all pastries/snacks. There were 5+ people still in line at that moment. I ended up spending my money elsewhere. read more

This is the Starbucks located near gate E16. I have traveled to many a Starbucks from coast to coast and internationally. The ladies that are at this location are not only the fastest I've come across, but also the friendliest. All Starbucks should be trained by this team. Howard Schultz take notice! read more

Most starbucks would only get 1 star from me but I've got to give credit where credit is due. The staff was super friendly which is always nice when you're heading for a flight at 6 am. read more

I go to Starbucks several times a week if not everyday and I travel a lot so I often frequent the airport Starbucks as well. I have had several issues at this Starbucks and have finally reached the point that I felt I needed to reach out to Starbucks directly and share this review. The Starbucks inside the Southwest terminal at St. Louis Lambert Airport has had terrible customer service and made awful quality drinks for me time and time again. Through travel I have probably been there over 20 times in the past year and maybe one or two times has my drink been correct. Today I went to Starbucks and ordered a grande iced vanilla coffee with half and half and whip cream. They were at the bottom of the vanilla bottle so the woman goes and gets a new bottle and removes the lid and proceeds to dump the remaining contents of the old bottle in my cup, no measurement at all and I could see from looking at it that it was way too much...it was right under the bottom line on the cup! She then dumps in some coffee and ice and then half and half and put whip on top and handed it to me. She didn't mix it...it was so separated because there was so much vanilla in it that I asked if she could mix it. She gave me a dirty look and took it without a word. She then takes my cup and dumps the entire thing (whip and all) into another cup several times to mix everything and then puts more whip on top and hands it back. I took a drink and it was way way too sweet, I said I'm sorry, but can you please remake this...it is way to sweet. The other worker (who was quiet, but very polite-working the register) said she would do it but the original girl said no she would do it. Again she says nothing to me and takes my cup and throws it away. She then pumps 3 quick pumps of vanilla in my cup (I know it's 4 that go in a grande) and then dumps in half & half (way too much and I know that goes in after coffee) and then coffee...she realizes it's way too full to add in ice and dumps some of the mixture out, adds ice, puts on whip and hands it to me. I know that Starbucks uses the lines on the iced cups to measure everything (I've watched my drinks be made and I've asked) and that after syrup they put in coffee to the mid line and milk to the top line and use the measuring cup for ice to the top and I appreciate that for consistency, but this Starbucks does not ever follow that in my experience. Anyway, I had to ask for an additional pump of vanilla and it was mostly milk anyway. It was awful, but after all this time I had to get to my gate. I know there are off days and sometimes team members are having a bad day or maybe they are not a fit...either way, this was by far the worst experience I've had at a Stabucks yet, but sadly not the first time I've had a really poor experience at this Starbucks. read more

I go into this location all the time when I'm picking my husband up at the airport. Recently, his plane was delayed and it was pouring rain so I knew I'd be waiting forever. I ran and the girl working was closing up. She literally had 90% of her stuff put away. With no question or hesitation she stopped and made my drink, to perfection. I offered to order the easiest drink and she insisted I get what I want. Amazing! read more

Horrible service. My wife ordered a tea with coconut milk and after she saw the drink preparer begin to pour water in her drink, she reminded him she wanted coconut milk. They looked at her, continued to pour water in it. Then topped it off with a splash of coconut milk. If considering coffee/tea, you're better off waiting until you get on the plane to get a drink. read more

Not sure if I have the right location. Writing for Lambert airport, East terminal. Starbucks across from gate E-17. Worst Starbucks ever. Ordered my drink, it came overflowing, running over the lid. Server wiped the bottom of the glass and nothing else. I asked if she had any napkins. "No, but I can give you an extra glass". What good is that going to do me? I asked if there were napkins on the kiosk. Yes..... Just what I want before I board a plane. A sticky drink spilling. Good grief! read more

The service at this Starbucks I would think that the owners would be embarrassed! Incompetent and took half an hour to get a drink.... At an airport!? Unreal read more

How many people standing around does it take to make a strawberry smoothie? There were at least 7 ppl standing behind the counter staring at you first off. I felt like a chicken dinner. End result this was the worst strawberry smoothie ever from starbucks. read more

Free Wifi, Free Power for devices, over priced drinks. Exactly what you would expect.

Aw, the joy of the captive airport audience. Maybe I got them on a bad day, but they were pretty disorganized, weren't writing people's names on the cups so we were all a little confused on whose order was whose. I got a hazelnut latte and it was the worst cup of coffee Starbucks had ever made for me. read more

Literally the slowest Starbucks you stop ever go to. I have been to this location many times and don't be fooled by a couple people in line, you will still wait a longgggggg time :-( read more

When the NYC Starbucks said peppermint syrup is seasonal and this airport Starbucks had it. Well that earns a star. Properly placing 5-6 pumps into a venti earns them a star. Then respectful employees and cleanliness earns them 3 more. As a gold card member I frequent enough Starbucks to say they earned this rating today. read more

I ordered a decaf coffee with a little bit of anniversary blend and a girl with the brown hair said, "you difficult". Is anybody else sick of poor customer service from the people you are paying their salary? The TSA could run this place better than these losers. read more

This is one sad, sad Starbucks. Not only is it gross and unkept; the staff is absolutely useless. They look (and act) as if they have never made coffee before in their life, they are rude, tired, and basically just remind me of junkies without any trace of motivation. The place is a chaotic mess; if you don't want your day ruined, take the time and drive somewhere else for your daily dose of caffeine - this place is not worth your time, let alone money. read more

Starbucks in the E Concourse on Mon. mid-afternoon 4/16/18- the best people working, cheerful, made a great shot- in- the- dark, and looked us in the eyes - nice to make a little human connection any day but especially while traveling. read more

Best Starbucks in the city. Employees are friendly and efficient. Long lines move fast and my order is always accurate. Best of all, no apathetic hipster baristas. read more

The starbucks system is usually down, so you cant use gift cards or rewards here, and they never tell you that until they have already given you your food, and never tell you beforehand or put up a sign read more

I have never seen such "horrible " customer service. Working in the customer service industry myself. I know that Starbucks, is a very, very well known brand that prides itself on quality and customer service. I don't know what happened with this location but, it needs to be shut down and everyone retrained. The coffee, food and customer service is horrible. Each time I say to myself maybe this time it will be better. And of course it's not. The one time that I did ask for them to remake a drink. I was looked at as if I was the problem. How hard is it to me a Carmel Macchiato? Now, I just go to the Dunkin Donuts. They have a good product and always have a smile. read more

Saturday morning and this Starbucks had as friendly a staff as I have seen at one of these quaint little stops. Thank you ladies for helping start my vacation off well. read more

After a long day of traveling (that isn't over yet) i needed a cup of coffee. While the coffee is good the friendly staff was what really made my day. The nice girl behind the counter greeted me with a smile and made me feel appreciated! Thank you so much for a little ray of sunshine today! read more

Completely rude. Was told I couldn't order anything that is heated up because they "turned the oven off" with over two hours till closing. Have never had this bad of customer service at a Starbucks. Would compare this to a McDonald's that is in the rough part of towns customer service. read more

You should avoid this place. I don't believe espresso was made for my order. Very lax, no attention to detail.

All Starbucks locations inside lambert airport terminal areas should be avoided. I don't think the baristas go to barista school! The Starbucks that's located directly outside the southwest terminal near security and the checkin counters is great! However that doesn't really help travelers who can't take their drinks inside. Perhaps chug some as you wait in te security line? Or grab a cup of joe as you head out of the airport if you can! read more

Visited the location in Terminal 2, before the security gates, twice for the holidays while waiting for family members to arrive, on two different days. Same two young ladies on both occasions. Both times it was obvious we were a bother and not customers that helped pay their salary. I was told the drink I ordered, as I always do, was not made the way I ordered nor did they have the liquid cane syrup at their location. Three drinks were ordered, two made. After quite some time, and multiple customers served after us, I asked where the third drink was. Oh my, the look I got was unbelievable, and she asked the second girl, who promptly told her don't worry about it just go about her business. I asked a little louder where my last drink was, to which the rude one said don't worry about it, again. I told her our three drinks should have been made before the other customers after us. I did ask her what her name was, since I knew I wanted to call customer service (I couldn't make out her name on the name tag) and she told me don't worry about it, you'll forget it before it matters. Well, I did contact customer service, who didn't ask for any details of my experiences. They did however ask for cross streets for the location. I described the location, as I did at the beginning of this message, and was told they would forward my information to the MS Humphrey location and send me an $8 gift card for my trouble. Interesting how my 'complaint' was forwarded to a Minneapolis Minnesota location but they don't even know what my complaint was. So, Starbucks customer service cares less than the employees that treated me like a bother instead of a paying customer. Starbucks is a treat, not a necessity, and I will go out of my way to spend my money anywhere but there again. I know one location doesn't make them all bad, but when the company's customer service shows no concern, well, that speaks volumes. read more