I have been enjoying ordering online. However, I have noticed that some days are busier and some days they just seem to take long making orders. I used to work in a fast food restaurant so I tend to give food service the benefit of the doubt. But after a few experience and reading some reviews I thought I would add mine. One busy day, they had many mobile ordered customers standing and waiting as I was for our orders. So I thought to myself, order even earlier next time. I watched as a barista started a new order. There were sticker orders all around a monitor, it seemed like she was just grabbing a random order and replacing it with a new one. Not sure what kind of system they have for making orders in the order they came in or not. I left without my order because I couldn't stay any longer. I did call and ask if I could pick it up at a later time and they accommodated. There was another day where I waited 5 minutes for a muffin. It wasn't even ordered warm and did not seem busy. Today, I order early. Saw a LONG line and was relieved that I put in my orders online. However, the doors were locked with a posted sign of hour changes. I was thrown off that I didn't properly look at the hours. I checked my phone to make sure my pickup location was correct and if it stated to pick up in store. There have been times when if the store is closed or out of my order, the app auto picks a store. My order was at for this location, the receipt stated in store pick up. I didn't bother calling about my order and couldn't tell if the drive through line were even being helped or not. I don't go to Starbucks often, because I live 5 mins away from my work and Starbucks is 5 minutes the other way. I also only go because I get gift cards as a teacher. It's a bummer when I plan to put in an order early, leave early to go the opposite way for my destination to not get my order. read more

I have been to this Starbucks two times in the last month evening time. The staff is obnoxious and have little or no regard how loud they are talking and laughing which is quite disturbing to other customers just trying to sit and work or enjoy a cup of coffee. read more

Bad assistant manager!! I ordered coffees and danishes and egg bits, from this store to be delivered to my clinic. We always order from here and haven't had any problems. Last Friday was the first issue. The danishes were put in the same bage as the coffees, so a bigger bag. The drink holder could slid all over and It did, the danishes were soken wet so were the egg bites. I called the store and talked to the assistant manager. She told me there was nothing she could do. Really, I would fire that assistant manager. When she said she couldn't help me because it was Door Dashers issue, I told her it was a packing issue not a door dash issue. No reason to keep arguing with someone who shouldn't be in customer service. Our clinic will not be ordering from this store anymore. We will just use a different store that is only a bit further. read more

After waiting fifteen minutes I asked one of the girls about our order. She looked up from phone as she was texting to inform me they were really behind. Awful service. read more

I have been going to this location for over 2 years, the staff is amazing kind, personnel and very professional. They love my dog Dexter and always make sure they say "Hi " to him. So I'd like to shout out to Bella thank you for your kindness and professionalism, Ivette who is so kind and caring, James who is also very kind and caring and the rest of the morning and afternoon crew you all rock Toni and Dexter read more

Starbucks - Thank you Bella, Ivette and morning crew for my Yummy Pup Cups - Coffee & Tea Near Me - Sun Prairie, Wisconsin

Staff was rude. They didn't seem to want to engage with each other or patrons. Not sure what was going on with their vibe, but I won't be back. read more

Loudest Starbucks ever with chairs and clattering pans. I think some of the noise was intentional. And yes, this place was super busy from 8:00 until about 9:30. Lots of people standing around waiting for their coffees and pastries. The crew could not keep up with the flow of customers. Yes, I bought a coffee and I was here on my laptop for four hours but at no time were all of the tables in use. When the young lady decided that now was time for me to leave, I was the -only- person sitting at a table. And yes, I know you wanted me to leave dear. That's why you loudly scraped every single chair in the place as you put them back into place just so. If it was busy and people were waiting for a table? Sure, I'd have left. But at 12:00, I was the ONLY person sitting at a table in the coffee shop. [Review 20450 overall - 214 in Wisconsin - 1430 of 2023.] read more

Starbucks - Starbucks, Sun Prairie - Coffee & Tea Near Me - Sun Prairie, Wisconsin

Slowest service I have ever received in my 35 years of life. If I could give no stars I would. Been waiting an hour. I can't get out of line either. This is twice in two weeks. I don't know who the management is, but clearly they don't care just like the workers they hire! read more

absolutely terrible service. We waited over an hour in the drive-through which we couldn't leave and then when we finally got up to the window, the lady just handed our drinks and didn't say a word no apology or nothing I get if something went wrong, but not taking accountability for anything is insane read more

I'm not sure the gentleman's name but his attitude was amazing. Even suggesting things to add with my jalapeño chicken. Normally when I go to this Starbucks I never received that great of service but that man needs a raise. My food was good and my drink is amazing. Thank you to that gentleman that was so amazing. read more

i was having a really bad day it was definitely noticeable and the workers that were there tonight could definitely tell and they gave me a hug made my cup look all happy making me cheer up a lot! they also asked if there was anything for them to do. they were absolutely amazing i didn't catch their names at all unfortunately but it was very sweet of them to do that for me. read more

Starbucks - Coffee & Tea Near Me - Sun Prairie, Wisconsin

Only person in line, took five minutes to get one of the four workers to take my order. Ordered an iced coffee..took 11 minutes to get. No cream or sugar available to put in myself??? I do not want someone else determing how much cream and stevia I want in my drink. Won't return. Newly renovates but super dirty read more

I got a pink drink and the drink itself tasted great but I asked for light ice and got half a cup full of it... read more

Starbucks - Coffee & Tea Near Me - Sun Prairie, Wisconsin

When I Starbucks I pay 10+$ per drink. This location was out of caramel crunch, which is the whole reason I buy caramel crunch ribbon frappachino. Instead of letting me know at pick up I drove off with the drink, returned figuring they may have forgot to add and it could be an easy remedy. Waited in line to be told they would add it, then oh no they would add the crunch. Except they were out of crunch. I asked if I could dump the drink for a refund, they agreed. I dumped the drink and walked out happy enough. Only to drive home and see it was a partial refund. I called to see if anything could be done, only to be told they would need me to come back into the store as they must have a forgotten to refund the Add-ons. I feel like I'm having a stroke. read more

Starbucks - Not a full refund. - Coffee & Tea Near Me - Sun Prairie, Wisconsin

This place sucks. Rude employees. Dirty inside. I'm waiting and waiting for a stupid coffee for my mom. And the kid says to me we are running behind on the hot bar. I can give you a refund. Otherwise, I do t know what to tell ya. That's a quote. read more

Long line at drive through today. Turns out they were closed due to limited supplies. No sign alerting drive through customers. Support the local coffee shops who have opened their doors and dining rooms to customers. read more

Probably one of the slowest places on the planet and still got my order wrong. I waited over 15 minutes in the drive through for one drink and a food item. read more

This place is always at least a 30 minute wait. I ordered through my mobile app today, and it took 35 minutes to get a Venti Caramel Brule latte. Staff does not acknowledge anybody and is always very rude. They never make eye contact, never greet anyone when they walk in and move at the speed of a turtle with no f's given!!! I only go here if I have time to waste. read more

What's going on with this Starbucks? It's hours are always changing. Sometimes only open for 1 hour. What kind of business does this? Especially a big franchise? It's ridiculous. Drive thru line was roped off, but the lights were on and people could be seen inside, hanging out on the furniture. Walked up to find the door locked, and presumably it was just employees sitting around, hanging out. No effort made to communicate that the store was completely closed. No pride. No management. Disgraceful! read more

In store pickup store closed so do not leave the LONG SLOW line to go inside! Slow slow slowest SB ever been to & no way to get out of line.

Go here if you like waiting 30 minutes for coffee in the drive through. Seriously. I got stuck in the drive through for 30 minutes waiting for a sub par mocha.... read more

half these workers are teenage girls so maybe you karen's just need to be a little more patient and understand the world doesn't revolve around you. that being said i have never had a poor experience at this location and i come here at minimum once a week. the workers are always sweet, trying their hardest, and i get my drink in 5 minutes or less every time read more

Always a very long wait, the store was dirty, all of the surfaces where they make the drinks was super messy! There is an outlet that was pulled out if the wall. When I had ordered they rang up the wrong drink and I had to ask for a new one and after I got it when we had already waited a long time. Then we waited super long for the new drink and it was made with the wrong milk. They messed up other customers orders and forgot about drinks that were being made and left customers having to ask if they are still making their drinks. I just left because I'm not about to waste my time anymore... read more

Staff is pleasant. However, be prepared to wait. The slowest Starbucks I've been to by far.

This is hands down the worst Starbucks ever. It's the only store in the area unfortunately so I think they do well. Plan on at least a 30 minute wait for your drink. They will mess up your order. The beans will have been burned. I only went because of a gift card today, my order took45 minutes, they messed it up and then I had to wait longer. They do not repeat back your order, they are a total mess of a store. As a service industry vet, I should be easier on them, but this store is run by toddlers and trained by god knows who. read more

I've never had a bad experience here. The employees are always nice and I always get my drink relatively quickly. Would come here more often if the prices were lower, so for now it's just a treat every once and awhile for me. read more

Starbucks - I may be slightly addicted to the skinny vanilla lattes. - Coffee & Tea Near Me - Sun Prairie, Wisconsin

I have had slow, rude service here on several occasions. I am not sure why I've come back. read more

Starbucks - Coffee & Tea Near Me - Sun Prairie, Wisconsin

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Nope. Online said they were open but when I pulled off the road, the drive through was blocked and there was a large delivery truck blocking the store entrance. Not what you're looking for on a Saturday afternoon when you need a pick me up on a long drive. Looking at the other reviews I see a problem. If you can't manage to be consistently open, get a new manager, or shut the location down. I have a lot of sympathy for staffing problems (especially during a pandemic) but accuracy in advertised hours is a must! Pay and treat staff well enough and you might have fewer staffing problems. read more

Took way too long. And I don't blame the baristas I blame the cars in the drive thru with 8 drinks in one order.

Store is SOOO slow. Dirty. Never have things in stock. Every time I go here. I've decided to go to the Starbucks in target from now on.

This place is horrible!!!! I waited in the drive through like for 37 minutes for 1 drink at 3:00 on a Wednesday! when I pulled up i was only 4 cars back and would have left but more cars piled in behind me. When I finally got to the window I waited another 7 minutes for my drink. So I asked why it was taking so long and told them how long I had been in line. Only too be told "oh wow I had no idea" ... read more

I stayed across the street at the Hilton Garden and would walk over every morning for coffee. The store is absolutely disgusting. As a former Starbucks partner I totally understand that a store gets messy during peak hours. However, this was not messy, it was straight up gross! Have some pride in your work! The staff was also rude, slow and completely un-phased by the condition of their disgusting store. read more

They have come a long way in the past year. They have hired some Customer friendly cheerful staff and that makes a big difference. And the service has gotten much faster. It is now a pleasure to swing in. read more

Very unkempt female baristas, especially hair. Token attempts to pull hair back but mostly failed efforts... just really sloppy-looking overall. Super unappealing and non-hygienic in a food service establishment. Manager at this location sets the bar low for employee presentation. On a positive note, the barista at the drive-through window was very friendly. Excellent customer service from her. read more

This Starbucks is so dirty. I don't understand why it can look like this and not have corporate out there. About every 3-5 months I give this location a shot and it doesn't Improve. Also it is very difficult to send a email complaint. They won't post email anywhere: you have to write a review to get someone to see. I don't want to make everyone see. I want them to fix the problem read more

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I have NEVER waited so long for a drink. In fact, I didn't wait for my drink, I left after 30 minutes of waiting, with dozens of other frustrated customers around me. I was in the middle of a 10 hour drive home from seeing my family over the holidays, and this place made my trip take over a half an hour longer, plus I didn't get any coffee. Needless to say, I'm extremely frustrated. read more

Dumbest thing. People standing around watching coffee yelled out for people not hear because it was called in. Apparently those go to top oF the list. So then eveRything is backed up and the drive through is SAF. This is laughable read more

Their drive-thru was so fast and efficient! That was a plus in my book! When people like me come through the drive through... we just want our coffee and be on our merry way. I couldn't believe how fast this drive-thru was! Super impressed and they make good coffee! You know how some places are a hit or miss? Like some Starbucks makes this certain coffee good and the other can't make even close to tasting good? Well, this location has got it down! Their carved ham and cheese sandwich is good too! Honestly, I never order food from Starbucks because... well, I thought it would be like Dunkin' Donuts where the coffee and the sweets are good but the breakfast food is disgusting..? Well, Starbucks has pretty good grub. So I cannot complain. I have yet to go inside but the drive-thru is on point! read more

Starbucks - Look at this line! Must be good coffee! - Coffee & Tea Near Me - Sun Prairie, Wisconsin

This is the Starbucks closest to my parent's home so I find myself in this drive-thru every couple of weekends. I find the staff who works the drive-thru to be efficient and pleasant on a consistent basest. The drink quality is on par with the other SB locations I frequent. If given a choice between this and the East Wash location, I prefer this one. It seems to me, they are a bit quicker on the delivery of product to the window. Maybe because they are a bigger store with more people than the other location or maybe not... read more

I had been waiting In the Starbucks drive thru line for an hour, which first off is way to long for coffee. Just to find out they were closed and there was no sign clarifying they were closed on this specific day. I expected way better. read more