Happen to see this store while I was looking out the window of Westin Hotel. Thank goodness I could this place, as the hotel location was robbing us with over priced drinks and that location doesn't take starbuck apps Looks like the store is new, it was the only tenant in the building. Few minute walk from the hotel, got my usual and the drink came out quick. Friendly staff and quick service - can't ask for more! read more

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Barista Amber was absolutely wonderful. She took my order with a smile and promptly. I did not have to wait long. She is always a delight when I come in to order. She does a fantastic job. read more

They won't even let you use the restroom. They say it's "private". And the staff was rude! Definitely will not come here again... read more

Starbucks - They won't even let you use the restroom. They say it's "private". And the staff was rude! Definitely will not come here again... - Coffee & Tea Near Me - Wheeling, Illinois

A very welcome sight after Scout's rehab- a tiny Starbucks that you can almost miss. Very sweet to my dog staff! Make a fine espresso drink- why are people complaining ? Every single person has been very pleasant to me . read more

The only Starbucks that makes my Frappuccino correct and remakes it for me when other locations fail! The Baristas even have my two coffee orders memorized Forever the OG Starbucks of Wheeling! read more

Starbucks - Coffee & Tea Near Me - Wheeling, Illinois

I frequent this location in the morning on my way to work, and it generally is ok. Today, however, they managed to get a bottle cap in my drink. A cap that had probably been touched by who knows how many people with bare hands was shaken into my tea. Not sure I will be returning here. read more

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Super cute location and look of store, but bad service! I am a Goldstar member at Starbucks, and always order my drinks on my phone before getting to the shop. This location does not have an inside portion where people can go in. Weird, right? So, I had to go through the drive thru to get my drink. However, no one was there to see that we had pulled up. I had to get out of my car and knock on the window. Ummm, hello??? read more

Starbucks - Coffee & Tea Near Me - Wheeling, Illinois

Chris is amazing. Actually, all of the staff is fantastic, but I know when Chris is working I'm going to get excellent service. I always order a Decaf Misto and They always make it such a wonderful experience. Hands down, in my opinion this is one of the best Starbucks in the area. This location is actually out of my way, but because they are so consistent and caring I don't mind. read more

Wow, this Starbucks is definitely one to avoid. I generally feel that Starbucks coffee is good enough for my caffeine fix, but this location is not really worth going to. At 3pm, the drive through was completely backed up, which I discovered was because of incompetent/lazy staff, who were also not very friendly. They have an outdoor seating area, mainly because they have no inside. It is literally a shack. To top it off, from the way I normally go to get here, it is on the wrong side of the street, making it difficult to get in and out. Luckily there are four better Starbucks in the area. read more

NEVER walk up here! Don't leave your car! Drive thru only! I walked up and they processed 10(!!!) car orders in the 11 minutes it took for my drink! No apologizes. Actually rude about it. read more

Quick and speedy drive through for when i'm on the go~ The caramel mocha should be illegal it's so addictive. Starbucks has got me fiending. read more

Morning shift 's staffs are so rude, especially the old woman. She always say and give me bad look. But today she wanted to change me for the complimentary milk which is all Starbucks put on the self service counter. Everything else are fine. Only service is worst. I don't want to give even 1 star read more

This Starbucks is a Starbucks drive-through. Although you can order at a window if you are sitting outdoors. Parking is very limited, because this is strictly a drive through location. I am not sure about their wi-fi capabilities. The service is excellent and FAST, every time I pull up to pay, the drink is there ready for me. Everyone that works here has an amazingly happy and cheerful attitude and if there is no one behind you in line they will strike up a conversation. They have better attitudes than I've seen at other Starbucks! Highly recommended if you need your fix! read more

My every morning at weekdays starts by Latte from this Starbucks. I'm really enjoy it. I like that this place has no long line in the morning like others. read more

This coffee shop is the worst starbucks that exists. Every time i order something they screw up. They either over fill it with ice when the drink shouldn't even have ice (nitro cold brew) or they just screw up the entire order. don't go here. read more

Got my order wrong 3 times and I give up. Staff so rude and waited like 10 minutes before someone even took My order. The guy looked Liked he hadn't sleeved and was high on something. Do not recommend this over priced coffee place read more

The management is horrible here. Some very rude employees, one told me not to come back if I didn't have a mask on in the drive thru. IT'S A DRIVE THRU. So I started going to the one down the street, No masks required there or the three others in my area. read more

I love this Starbucks. I go there whenever I can since I only live 5 mins away from it walking. However I just want to say that it sucks that they have closed specific Starbucks locations like this one. It's only a drive thru or walk up which would be much more convenient that having a Starbucks with a dine in working when no one is allowed inside. This clearly would have been a better location and now It takes me a whole 10 mins to go to the other Starbucks across town read more

I see this Starbucks backed up in the wee morning hours of the beginning of the day as i drive past before work. I wouldn't dare go at this time to get my coffee. I usually brew my own from home in the morning. But during not rush times this place is quite convenient since its drive thru. Although small as a Shack on a Midwest farm, this place will give you your fix, but don't bother having a nice experience, it's too small to stop and enjoy. It's basically a pit stop for coffee/caffeine heads. read more

"Patience please! There's no one behind me." That's what's on my mind every time I come here for a Starbucks drink. It turns into a nightmare when I bring friends along. I need a minute to go over the new drinks you guys keep updating. read more

Welp, when I was there last week, the drive thru went pretty quick. All I wanted was a vanilla bean frappuccino. I was hoping to troll the baristas by ordering a cold drink when it was 15 degrees out but they were surprisingly nice about it. The barista with the really long black hair was polite and cute. Aye yo long hair barista, SUP GURL?!?! read more

It's a drive-up or walk-up with outdoor seating. Extremely tight parking options. Quick but sloppy service. Heated up my pre-cooked breakfast sandwich, and slapped it into a paper bag so that it completely fell apart with the cheese spilled out and stuck to the paper bag. Nice. No napkins anywhere. Had to ask. read more

When I first moved away from my Starbucks in rosemont I was so sad til I became a regular at the wheeling Starbucks.... I LOVE this Starbucks, I love the people that work there, and I love the fact it's a drive thru! I literally pull up now and just start ordering my drink and they stop me and finish my order ( venti iced caramel macchiato with an extra shot, 9 pumps of vanilla, 4 scoops of vanilla bean and "an absurd amount of caramel" at the bottom) I don't know all their names but I think the ones name is Matt with the bald head... Literally glazes the cup for me mmmmmmmmmm!!! But they all rock not to mention the fact the line always moves super fast! To recap... I love this Starbucks! read more

First Starbucks drive-through I have been to in my life, and the best! My mom and I were in town for my brother's graduation, and she was telling me how much she LLLOVED the sandwiches from Starbucks. We order our drinks, and we're greeted by an energetic and friendly employee named Danny Mac. He was kind and personable, and my mom was shocked that my drink (A Venti-Frap) was $5. Jokingly I said "I'll give you $3.00 for the drink," like Starbucks would negotiate a price... All the same he laughed and offered us free sandwiches to compliment our visit! The sandwiches made my mom so happy, and when she is happy I am happy! Excellent job Danny Mac. Advice to Starbucks: Keep hiring and promoting employees just like him :) 5 Stars well-deserved read more

Awesome Starbucks . Didn't catch the woman's name there in the am, but she's great and always so friendly.

Closing time is listed as 9:30 but they are again closed at 9:13 and the girl on the shift keeps pretending she doesn't see us.

This place gets no stars if I could, my coffee has never been right once. I go out of convenience because I'm pregnant, but a little walk will done good. My coffee cake was stale and just gross in general. I will never go back!!!! read more

Love this starbucks, I've been coming here everyday for the past year. They see me driving up and they get my iced Americano and spinach feta wrap ready to go! Great, friendly crew of people. I always enjoy chatting with my batistas when I come in for my caffeine fix on the weekends. :) read more

This Starbucks is like no other I've seen. It literally looks like a beach concession stand! But it does the job and my usual chai latte was crafted to perfection. From Milwaukee you might miss it as you need to make a quick turn onto the side street followed by another quick turn into the lot or else you'll miss it. This location makes the most of it's small space, but the drive thru runs around the building and tight parking line the drive thru making it a little tough to navigate if there are more than a couple patrons. Ample outdoor seating with umbrellas and bike parking. Friendly staff. read more

Stopped by this location 3 times this year. They got my order wrong every single time. Once I actually got berated for not speaking clearly enough into the drive through speaker. Number of apologies received so far? Zero. read more

After a long day at work I am at the drive thru window and order a Capucino. The employee does not ask whether or not I need a sachet of sugar or not. I go to the pick up window and ask if they have put Sugar .... they say no. I ask them to give me few sachets of Sugar...they give it to me....I then ask for a stirrer, they give it to me with a body language of "frustration" and then tell me that I should have asked for Sugar in the coffee while I order. Well, I am your customer Mr Starbucks and I do not care to remember and abide by your 'TO DOs' / 'rules and regulations'. The behavior was rude. read more

I don't know what it is about Starbucks but they seem to have very frequent bad service, especially this one. I work with coffee lovers and unfortunately this is the closet Starbucks to our work. We tend to go here more than twice a day or almost everyday and it's never any better. It can be okay service but it's never outstanding or worth talking about. They employees are anything but friendly, they rush you through your order, are rude, they make rude comments to you/about you while you're at the window and you can clearly hear them. If they mess up your drink, which happens often, they blame you for not being clear with them. They're also very slow and this isn't the biggest drive thru, so the line can get backed up very fast. Usually when you go to a certain place so often, they remember who you are, some remember your orders, etc. Not this place. It doesn't matter who you are, they are just rude! read more

Great service, I am a regular so I even don't need to tell anything, my coffee is the way I like it. The only downside sometimes it is a big line and you are waiting for a while. read more

The gentleman that took my order was very polite, friendly and professional. I customized my strawberry smoothie to not have banana as it says it's a strawberry smoothie, not a strawberry banana smoothie. I didn't want banana. There was not a button on the cash register to eliminate the banana so he had to verbally tell them and I can see one of the higher-ups say, "she's going to be charged for it anyway". I said, "that's okay because I asked for double the strawberries which took the place of the banana. He was very, very nice. He reassured me that I would not be charged extra... quietly. read more

Took so long I just left, even after paying for my drink. Ordered and the woman told me it was gonna be 5 minutes because it was busy, no problem. After close to ten minutes and seeing a bunch of other people get their coffee, I go up and ask about mine. The cashier looks at me surprised and asks me what I ordered again. I tell her, it's no big deal, and I stand by the window waiting since I figure it'll be fast now. Nope, after five minutes she asks me what my order is again. I tell her again, this time a little annoyed. After another 5 minutes - so twenty minutes in total - she asks me for my order again and apologizes saying they never made it. At this point I just want a refund because I can't be waiting half an hour for a coffee but more people show up and the girl looks completely overwhelmed so I just tell her to forget about it and get into my car. Nice people, completely overwhelmed for their job. read more

This Starbucks has not gotten my order wrong yet. The morning crew is always so nice, and on the very few times I've come here during the evening, they are quick about it. I was surprised that they remembered my name. Well thank you for that! Anyhow I have no reason not to come here since the service is awesome, so I will stick to this location. read more

Great Starbucks. I go there before work many times and even though the line looks long they keep it moving very well. Employees are very polite. I was given a wrong drink once and they were wonderful about giving me a replacement the next time I was in. Didn't make me feel bad about it and gave me more than one option to correct it. I dislike the Starbucks that is right near my house so I will go out of my way to go to this one before work. Thanks! read more

Just stopped here on my way to the Westin hotel up the road. The guy serving was so super friendly and helpful that I was compelled to rate them. Sure you can have a wait, but that's kinda a flaw of making Starbucks into a drive-through. The drinks take some time to make so if the guy in front of you orders several then you can be stuck in the queue for a few mins. Was very pleased with the service at this location though. read more

I drive-thru this Starbucks every morning and I am constantly amazed by the great service! At this point! I simply drive up and don't even need to say anything! They apparently see me on the camera, say my order and have it ready for me when I drive around. All staff I have encountered are extremely friendly, laughing, smiling, and joking at whatever time of the day that I'm there. It is not too common to get this level of service these days. I greatly appreciate their personalized service, friendly attitude, and look forward to my morning cup of coffee everyday!!! read more