Wonderful upscale resort nestled in the Great Smokey Mountains. The amenities are superb and the…read morefood at their restaurant is delicious! The hotel is GORGEOUS and styled so well. Upon our arrival we were greeted by friendly staff that helped us check in and arranged to have our baggage taken up to our room. They do offer valet parking and complementary self parking. They have an indoor pool, outdoor pool, fire pits, arcade, gym, spa, and even complementary s'mores in the evening. The service and staff were all wonderful! You get free preferred parking at Dollywood and timesavers for everyone in your party. 5/5 Star experience - we will 100% stay here next time we are in the area.

Earlier this year, my friend and I stayed at Dollywood's DreamMore Resort in Pigeon Forge and I'll…read moresum up my experience - short and sweet: genuine southern hospitality. The resort is in the mountains, a few minutes from Dollywood. It's clean and rustic but elegant - think Dolly Parton's style and touch. It's family oriented so it's cozy, not really flashy. I bet during the holidays (now) placed is decked out. Kudos to the staff. From checking in, to dining all the way the family activities (smores), everyone was friendly, helpful and genuinely warm making people feel welcome. Service wasn't feigned or scripted - it was real and even when it was busy, the staff took care of business. Room was comfortable and clean. Not extravagant - think Southern charm. Bathroom wasn't cramped, water pressure good and temperature nice and hot. Quiet (we had a corner room) and we couldn't hear anything. Not even when neighbors opening or closing their door. Even had a workspace if you were working while you were supposed to be on vacation. Amenities included shuttle to and from the park. Pool and Spa (didn't partake). Went to the bar/restaurant - see other review and an on site convenience store. Free parking. I'm sure there are more but that's just all that comes to mind because we were for the park. That's also in another review. Anyway - to sum it up, it's not quite a luxury resort - but a place that offers heartfelt comfort wrapped in Southern Hospitality. If you know Dolly's story, it kinda captures her spirit - warm, sincere and touches of joy. It's a definite "yes" if I needed to pick a place to stay when back in that area, even if I weren't going to the park.

This was a nice stay in sevierville away from the crowd of gatlinburg…read more First check in was super quick and there were no issues. As we were walking through the halls we were greeted friendly by stay so this hotel definitely has hospitality down from our experience. The rooms were large and clean and beds were super comfy. There's no confusing light switches they some hotels tend to have. I didn't ever find a safe in the room but you have drawers to store clothes in the living room and an armoire to hang things if you so choose. The hotel breakfast was great they had oatmeal, 3 cereal choices including fruit Loops, okios yogurt, muffins, eggs, biscuits, sausage, pancakes and more. Overall a solid breakfast station and it was clean. We enjoyed our stay very well and the view from this location gives a nice view overlooking the gatlinburg mountains.

I was looking for a franchise to join membership and I'm so glad I picked IHG. They look out for…read morethey guest and I do not have one complaint. Check in process was great. Very speedy and quick process. Hotel was very clean and free of clutter. Very quiet and even more secluded once we asked to be away from elevators. Room is awesome. I had a balcony view and it was amazing. I got to see the mountains from all different rays. Got to witness a beautiful breathtaking sunset as well. Rooms were very clean and they supply you with Dove products. Yay. All rooms come with refrigerator, and microwave and we were very excited with two televisions. In the morning you get a full breakfast and we stayed and got to experience a different selection each morning. The cinnamon rolls OMG . Great!!! Coffee was delicious and I got to try some different flavors of yogurts. The only con was painters taking up all parking spots when parking was already limited. Not to say you couldn't park in the back . But parking in the front was very convenient. Overall I'm very glad I chose this franchise to join .

I stayed at the CY for one night during my visit to the Smoky Mountains and I must admit, it was…read moredefinitely my best night ever! The hotel is clean, comfortable and very welcoming, giving me the best sleep I could ever imagine. My room was ready early, so I was able to check in and still spend some quality time at The Island. Even though my room was next to the elevator, I never heard it once throughout the night (I guess I was pretty tired from the weekend in Gatlinburg, but still). The balcony was clean and provided a great view of the city too. Plenty of toiletries available in room (shampoo, conditioner, and body wash provided) and a market at the lobby to buy a quick snack or drink. The bar at this hotel is nice and cozy with a television for your sports viewing pleasure. Definitely will want to stay here again when I am back in 2027.

Was not happy with the courtyard Marriott. Temp in room was hard to maintain as thermostat was…read moredisabled and only control on the ptac itself. They love to do the laundry at all hours of the night. Stay far from room 204 unless you want to hear the main laundry room during you whole stay. House keeping loves ro never refill all your towels one night it will be 2 another night 3 out of 6 night we got lucky with 4 only after we leave a huge note to leave 4 towels....

Electronic let card would not work at all during stay…read more Breakfast is average. Pools are good. Stayed Sunday - Saturday, housekeepers only came one time. Had to ask for towels every other day which was challenging bc the staff acted as if they didn't speak English. Took the trash to lobby as the can in room was small and no housekeepers and for it. The beds are 4/10. Room was cleaned about 0/10. Stains on items. Dust. Hair. Won't stay here again when there are so many options.

Ample parking. Indoor and outdoor pools. We did the mobile check in with no issues. Make sure to…read moregrab a physical key if you want access to amenities as your digital key will not work on them. The exercise room is well equipped with weights ranging from 5-50 lbs, exercise ball, wall balls, treadmills (disposable headphones available at front desk), water, towels, weight machine, bench, etc. the rooms are clean. The breakfast is fresh, ready and available daily from 7-10 am. The front desk and breakfast staff are helpful and friendly. Convenient to many downtown areas but away from the noise of the strip. Highly recommend and will be back again!

If you are self-managing your short term rental cabin in the Smokies your cleaning / handyman crew…read moreis the most important hire you will make. I'm a new cabin owner in the Smokies. I can't say enough good things about Mandy and Billy Gerken and their cleaning / handyman company. Without a dedicated, professional, high quality team like these guys I don't think it would be possible to remotely manage my cabin as successfully as I have. In less than 90 days of operation I have achieved Airbnb's "Superhost" status, and earned 16 nearly all 5-star reviews from guests. Many of my guests have remarked how clean and organized my cabin is. "Extremely clean" "Very clean, cabin feel" "We appreciate how clean the cabin was" "The cabin was extremely clean and organized" And for the Yelp Mafia who hid my last review for being fake, I invite you to go to my Airbnb listing to see these glowing reviews airbnb . com /h/libertyhaven What my guests' don't know is how much work Mandy and Billy and their team did to get my new cabin rent ready. Not only did they drive all over Sevier County to different Home Depot's and Lowe's and Walmarts picking up and shopping for stuff the cabin needed, much of which they recommended (e.g. bigger cooking pots, some throw rugs, bathroom mats, etc) but they assembled and installed tons of stuff like the blinds and drapes, the rocking chairs, the CO2 detectors, the dedicated laptop workstation, carpenter bees traps, string lighting, illuminated address plaque, etc. Every time I ship something new to their house, they bring it to the cabin, set it up, and send me a (very reasonable) invoice. Are these guys more expensive than some other cleaners in the area? Yes. In fact they were 5 times more expensive than the lowest bid I got from a bid site (like Angie's List or something like that). But I simply pass their cleaning fee on to my guests AFTER I mark it up by $49. So not only are they a SOURCE of revenue for me, they actually SAVE me A LOT of money. If I didn't have this incredible team (and they are the most important members of my short term rental cabin team) on the ground, I would have to hire an expensive old skool property management company. Looking at the low star reviews of competing neighboring cabins, nearly all of them are managed by property management companies. Low ratings on Airbnb is slow death. People won't book a low rated, dirty cabin. And eventually Airbnb will delist you. If you're planning on managing your Airbnb VRBO cabin remotely (and why would you not?) HIRE THESE GUYS. They will save you money. They will EARN you money. And you'll sleep well knowing they are on top of everything because they are very experienced, consumate professionals, as good as it gets.

Initially started out great ! They became too big with many clients and cussed some lax in quality…read morecontrol

This place was amazing!! If you like Christmas as much as I do, I would highly recommend!…read more From the moment you walk in the doors, it looks and smells like Christmas. Very friendly staff. Breakfast was great. Don't even get me going on the lazy river and outdoor hot tub! Rooms were nice and big, clean and very christmassy also. Can't wait to go back next year!!

Day 2- breakfast staff was much more friendly. They seemed to be much more inviting and helpful…read morein their service. This we appreciated. I'm not sure where we've gone wrong. This place was the place to stay. Staff was once super friendly and seemed to care.. not any more. Day one breakfast, the hostess was so friendly and greeted everyone. The lady cleaning the dining area too was very friendly. But the serving staff in the breakfast area treated us as if we annoyed them for being there. The hotel is clean and beautiful. Our housekeeping staff member was so very friendly as well. Now the gentleman at the front desk with the short beard.. he needs hospitality lessons. We come back because it is clean and our children enjoy it here, but it's become harder to return.

Great family resort , onsite water park, you really never have to leave the resort and Soaky…read moreMountain is directly across the street

Listen for less than $200 I was able to get a nice hotel stay, and two days of waterpark access for…read moreour family of 4! We used the deal found on Groupon and it was seamless! **Do note the Groupon is for 4 ppl only after 4 ppl you do incur an additional person fee. Even though it says the room fits up to 6 ppl it only covers the waterpark and everything for 4 ppl. I highly recommend this hotel to anyone with kids of all ages!! They have so much for young kids, to 6-12 and then the big kids too! We will be back!

4.5 stats for sure! What a great place to stay with a big family when you want the flexibility to…read morecook and have some nights in, rather than be crammed in a hotel. We had 5 adults in a 2 bedroom and tons of space to spare, it definitely could have handled the full 8 person capacity. The kitchen was stocked with everything we could possibly need. The beds were comfy, and our unit was clearly remodled recently. The in unit laundry was amazing! I brought jetted tub cleaner, but was surprised when I ran it, it was already really clean! We loved our time at the pool, seeing the Dollywood fireworks from our balcony, and sunsets from the upper floor trash area at the west facing buildings (dont knock it till you try it!) Side note: We aren't owners, so I was worried about high pressure check-ins like I read about, but it was fine. Apparently 2 years ago they were bought by Travel & Leisure and changed tactics. They offered free tickets to attend an info session, I said no thank you and they gave me the keys. They have a great texting based system for updates and everything you need (like towels, dishwasher tablets, etx.) and they were super fast in responding! We had an amazing week! We did a mix of everything and it was nice being right on the edge of everything in Pigeon Forge and 30 mins from Gatlinburg. Honestly I only held back the 5th star because we did have a pretty big black bug run through, but we were on a 1st floor room, which is actually downstairs and there was a visible gap under our door that it likely ran in (we are backed up to woods, and thats what I choose to believe). I sent them a note that they really need weather stripping!

So we have been to quite a few club wyndhams. This by far is on the bottom of the list. We had…read morefruit flies bad when we checked into our room. They came & sprayed which did nothing. The clubhouse would be great , but total ass holes were running a muck and the poor staff couldn't do anything. Then in the indoor pool had a couple of whales who were running and cannonballing into pool. Which I didn't allow my kids to be jerks. We ended up leaving. It's not enjoyable getting soaked. And if I wanted to be splashed like that I would have went to sea world. Again the employees were sorry, but said there was nothing they could do. The put put was a joke and not convenient to the club house for balls and clubs. The coffee is the worst!!!

This place is very relaxing to stay in. We are not packed in like most RV places we have stayed…read morein. Two pools, one climate controlled for big kids and a small lazy river for the smaller ones. Also a variety of pull through or back in spots are available. Well thought out lay out with all spots on concrete slabs. Also two dog parks for those of us who have fur buddies. A gym and a small arcade. If you stay here I am sure you will enjoy a quiet restful stay, we have the last two stays!!

Do not stay here in the winter!!!…read more We stayed at The Ridge Outdoor RV Resort and unfortunately, for the price, this was a huge disappointment. I'll start with the only positive: the pads are nice and level, and our fifth wheel parked easily. That's about where the positives end. What they don't tell you when you book--and pay well over $100 per night--is that the hot tub closes every single day at 6:00 PM during the winter. There are no signs anywhere stating this. We showed up night after night thinking something was wrong before finally asking, only to be told, "Oh yeah, it closes at 6 in the winter." That makes absolutely no sense. Most adults use a hot tub at night, after a full day of activities--especially when visiting the mountains. If I wanted to sit in a hot tub during the day, I wouldn't have traveled to Sevierville/Pigeon Forge in the first place. This felt like false advertising, as we always choose campgrounds specifically because they have a hot tub--and we were unable to enjoy it when it actually matters. Next issue: the laundry facilities. We intentionally booked a site close to one of the two laundromats. Unfortunately, the card-only washers and dryers do not work. Staff is well aware of this and said it's been an ongoing issue, yet it hasn't been resolved. At one point, we were told another guest was charged $90 while machines repeatedly said "declined." There is one washer and one dryer that you can use--but they're double the price, and you'd have to wash everything together (colors, whites, towels, jeans--all in one load). Completely unacceptable. We also expected at least some activities in the clubhouse, especially for kids, as many resorts with large clubhouses offer. There were no activities at all. Bottom line: this resort charges premium pricing but offers very few conveniences. If I want no amenities and no nighttime hot tub, I can stay somewhere else for $50 a night. This stay felt like a complete waste of money. Needless to say, when we return to the Sevierville/Pigeon Forge area, we will not be staying at The Ridge again.

Have stayed here a couple of times and every time they have gone above board to assure a successful…read moreand comfortable stay. The staff (housekeepers) included ~ they make sure you have enough of things you need before leaving! During the day if still on the premises, if you need something that you forgot to ask for you can visit the laundry room and receive your requests. I HIGHLY RECOMMEND THIS HOTEL FOR YOUR NEXT STAY AND YOUR FUTURE VISITS AS WELL!

Clean and very nice employees .. Safe place to stay and enjoy !…read more Only place i stay for years